The new public personnel and the new public service

The New Public Administration sought a public service whose legitimacy would be based, in part, on its promotion of “social equity.” Since 1968, several personnel changes congruent with the New Public Administration have occurred: traditional managerial authority over public employees has been reduced through collective bargaining and changes in constitutional doctrines; the public service has become more socially representative; establishing a representative bureaucracy has become an important policy goal; more emphasis is now placed on employee participation in the work place; and legal changes regarding public administrators’ liability have promoted an “inner check” on their behavior. At the same time, however, broad systemic changes involving decentralization and the relationship between political officials and career civil servants have tended to undercut the impact of those changes in personnel. The theories of Minnowbrook I, therefore, have proven insufficient as a foundation for a new public service. Grounding the public service's legitimacy in the U.S. Constitution is a more promising alternative and is strongly recommended.

The New Public Administration, like other historical calls for drastic administrative change in the United States, sought to develop a new basis for public administrative legitimacy. Earlier successful movements grounded the legitimacy of the public service in high social standing and leadership, representativeness and close relationship to political parties, or in putative political neutrality and scientific managerial and technical expertise. To these bases, the New Public Administration sought to add “social equity.” As George Frederickson explained, “Administrators are not neutral. They should be committed to both good management and social equity as values, things to be achieved, or rationales. “⁽¹⁾ Social equity was defined as “includ[ing] activities designed to enhance the political power and economic well being of … [disadvantaged] minorities.” It was necessary because “the procedures of representative democracy presently operate in a way that either fails or only very gradually attempts to reverse systematic discrimination against” these groups.⁽²⁾

Like the Federalists, the Jacksonians, and the civil service reformers and progressives before it, the New Public Administration focused upon administrative reform as a means of redistributing political power.⁽³⁾ Also, like these earlier movements, the New Public Administration included a model of a new type of public servant. This article sets forth that new model and considers the extent to which the major changes that have actually taken place in public personnel administration since 1968 are congruent with it. We find that while contemporary public personnel reflects many of the values and concerns advanced by the New Public Administration, substantial changes in the political environment of public administration have frustrated the development of a new public service that would encompass the larger goals and ideals expressed at Minnowbrook I. Building on the trends of the past two decades, this article also speculates about the future. Our conclusion is that ultimately the public service's legitimacy must be grounded in the Constitution. Although its focus is on macro-level political and administrative developments, the broad changes it discusses provide the framework from which many contemporary personnel work-life issues, such as pay equity and flexitime, have emerged.     

Perspectives on rebuilding the public service: Critique of an inadequate managerial orientation

The National Commission on the Public Service recently reported its recommendations for revitalizing the federal service, and this significant effort deserves and requires searching analysis. This critique highlights several inadequacies of scope and approach, all falling under the rubric of the Commission's “managerial orientation,” viewed from both narrow and broad perspectives. In the present view, these inadequacies raise serious doubts about the actions which the Commission associates with the basic recommendations about increasing federal compensation. Some observers will insist that the Commission recommendations are political documents with a narrow focus on necessary increases in federal compensation, and that this worthwhile goal places critical commentary in the class of niggling or whining.     

Private administration of a public function: The news election service

The United States government has no elections office and does not attempt to administer congressional and presidential elections. The responsibility for the administration of elections and certification of winners in the United States national elections rests with the states. The states divide election administration responsibilities between state and local election officials, whose objective is an efficiently administered honest election, with the ballots correctly tabulated. The formal structure of election administration in the United States is not capable of providing tirely results of the presidential and congressional election. Similar structural difficulties in other policy areas often result in ad hoc operating agreements or informal cooperation among agencies at different levels of the federal system. In the case of election administration, however, the public officials have abdicated responsibility for election night aqgregation of the national Vote totals to a private organization, News Election Service, which is owned by five major news organizations. This private organization performs without a contract, without public compensation, and without supervision by public officials. It makes decisions concerning its duties according to its own criteria. The questions of responsibility and accountability have not arisen in part because of the private organization's performance record and in part because the responsibility was assumed gradually over a lengthy period without ever being evaluated as an item on the public agenda.     

Modernizing the public service in latin america: faradoxes of latin american public administration

This article presents impediments to the moderization of the public bureacracy in the Latin American region. These impediments are presented as paradoxes in order to emphasize both the contradications found in, and the America. The article presents examples from various cases it central and South America in order to show the lack of a public service tradition, the obstacles of patronage and corruption, the Opportunity costs of bureacratic development, the difficulty of reform, and the drawbacks of professionalization. It concludes with some suggestions, groped under the general strategies of insulation and fortification, about how to evercome these impeciments.     

The health care state in the information age

The computerization of the medical record has important implications for the governance of health care, and the importance of health care means that changes wrought there are indicative of changes in government as a whole. This paper draws on work in public policy, medical sociology and studies of science and technology, as well as on cross–national empirical research in Britain and France. It describes the recent development of information policy in health care as an exercise in state–building, realized specifically in the governance of the health professions. The paper concludes with a discussion of what is both new and not so new in the form and extent of state power which emerges.     

The third sector, user involvement and public service reform: a case study in the co-governance of health service provision

The ‘modernization’ of British public services seeks to broaden public sector governance networks, bringing the views of third sector organizations, the public and service users (among others) to the design, management and delivery of welfare. Building on previous analyses of the contradictions generated by these roles, this paper draws on longitudinal qualitative research to enunciate the challenges faced by one third-sector organization in facilitating service user influence in a UK National Health Service (NHS) pilot programme, alongside other roles in tension with this advocacy function. The analysis highlights limits in the extent to which lateral governance networks pluralize stakeholder involvement. The ‘framing’ of governance may mean that traditional concerns outweigh the views of new stakeholders such as the third sector and service users. Rather than prioritizing wider stakeholders' views in the design and delivery of public services, placing third sector organizations at the centre of governance networks may do more to co-opt these organizations in reproducing predominant priorities.     

Measuring public service productivity: case study from thailand

This case study, measuring the productivity of garbage collection and disposal in Thailand, is an example of public service productivity assessment. It suggests that variations in the productivity of garbage services in the localities studied are explained by such factors as local politics and administration, popular participation, service production volume, central control measures, local fiscal stress, local physical conditions and program management. Amongst these factors local politics and administration are the most significant.     

Minorities and the public service: a future perspective

This paper analyzes the future prospects of blacks and other minorities in the public service. It examines studies on race/role expectations of minority administrators, tokenism and marginality to discern trends in interethnic relations. It also discusses future demographic projections and their implications for majority/minority relations. Finally, the essay explains why public service careers are particularly significant for blacks and other minorities.     

Public management and productivity towards an appraisal of the productivity of alternative forms of public service delivery

Although independent administrative units are used worldwide as alternate forms of public service delivery, only limited systematic knowledge is available as how to apply these organisational forms with the maximum positive effects. This paper aims to explore the productivity gains achieved by administrative units increasing their degrees of independence, shifting from organisational independence to budgetary and legal independence. Focusing on self-operating decentralised units, on public law enterprises and on publicly owned private law enterprises, this appraisal reveals that continuously increasing independence is accompanied by productivity gains, but, depending on varying service delivery conditions--in terms of divergent service concepts or notions of productivity--this may be in terms of quality of output, technical efficiency or allocative efficiency.

Consequently, in order to make the best possible organisational choice, a contingency model has to take into consideration that alternative forms of service delivery find their maximum positive effects not only under varying task contexts but equally in the pursuit of different productivity targets.     

Privatisation,contracting-out and inter-municipal cooperation: new developments in local public service delivery

ABSTRACT

We briefly review recent advances in the empirical analysis of the privatisation and inter-municipal cooperation of local public services and discuss the potential of these studies. The core issues examined include the identification of factors driving delivery choices and the effects of privatisation and cooperation on service provisions. In addition to reporting the specific empirical findings of each study, we highlight the innovative methodologies that they each adopt. Finally, we outline a number of potential avenues for further research.     

世界主要国际组织的档案信息服务

国际组织主要是指国家与国家之间为了特定的目的和任务,根据共同签订的条约而建立的一种常设性办事机构.当代国际社会存在职能各异、规模不一的国际组织.     

The information age in concept and practice at the National Library of Medicine.

The evolution of today's information age is mirrored in the growth of the National Library of Medicine's bibliographic services: from the pioneering work of the Library in the last century to develop Index Medicus, to developing the innovative computerized MEDLARS system in the early 1960s, to the easily searchable on-line data bases now available to health professionals. The evolution has not come about without controversy, however, as tension developed between the public sector, where the information was viewed as a social benefit, and the private sector, where it was viewed as a source of profit. The Library has fostered research and development in biomedical communications in the laboratories of its Lister Hill Center and through grants to assist in establishing the field of medical informatics. The future of biomedical communications will be profoundly affected by work now being carried out by the Library: in fields such as biotechnology, through integrative methodologies such as the Unified Medical Language System now under development, and by a grant program to improve the infrastructure for information within academic health science centers.     

Credentialism,meritocracy, and merit: educational requirements and the public service

The American myth of mobility suggests that educational attainment, as evidenced by some credential, is the road to achievement for everyone. This has never been entirely true, but recent trends suggest that the educational credential may increasingly limit as well as offer opportunity. Additional educational requirements have often been equated with increasing the “professionalism” of the public service, but they may also serve as a reason to keep out minorities or women now that non-meritorious discriminatory barriers have been eliminated by the courts. Examples from Mississippi and New York are cited. Although the courts have been vigilant in insisting that tests and other selection devices be validated, they have been much more tolerant of educational requirements, often failing to subject them to the stringent tests of job relatedness and validity. Even when a particular government unit is willing to lower credential barriers that cannot clearly be justified, it may be subject to pressures from other government units or associations, focusing on “improving” professional qualifications.     

The role of ISO 9000 in improving the quality of service delivery of Hong Kong's public housing programs

This paper reports on research undertaken in Hong Kong on the impact of IS0 9000 (International Standards Organization 9000 series standards for Quality Management Systems) quality management standards in the improvement and assurance of quality service and products. The Hong Kong Housing Authority provides an appropriate context and database for this research as it has undertaken to implement the IS0 9000 quality management standards across its range of public housing construction and maintenance services and is able to provide the researchers with “before” and “after” scenarios which facilitate measurement of the impact of the standards on service quality.