Local Government Public Servants Performance and Citizens Participation in Governance in Nigeria

Abstract

This paper examines the performance of public administrators at the local government level in Nigeria. It traces the development of local governments in Nigeria from 1945 to present times. It argues that the shift in the critical decision‐making powers and functions of local government requires its public administrators to be better‐trained professionals. However, without citizens' participation in governance, public servants' accountability will be low. The study addresses the following questions: How do public sector performance and development of actions by citizens affect accountability in the local governments? How much training do public administrators in Nigeria's local governments have in public management? What is the relationship between performance and citizenship participation in local governments' development process? The question of interests in this study is how public administration at the local government level can better serve Nigeria's communities and in so doing develop authentic relationship with citizen groups, and equitably enhance public trust, legitimacy, and performance of the public sector in the nation.     

Financial reporting transparency,citizens' understanding,and public participation: A survey experiment study

This study investigates the conditions under which transparency contributes to citizens' understanding of financial reporting and examines how this enhanced understanding is associated with public participation. To this end, a survey experiment was conducted in which two attributes of financial reporting transparency (i.e., content clarification and presentation format) were the manipulated variables, whereas citizens' understanding and public participation were the outcome variables. Results demonstrate that the provision of explanations to clarify obscure technical jargon does have a positive effect on citizens' understanding. A similar effect was found for the provision of graphical and visual representations. However, the study reveals that there is no additional benefit in simultaneously providing both explanations of technical jargon and visual aids. Furthermore, findings show that the levels of public participation are highest among the individuals who felt they understood the financial information the best, but yet possessed the lowest level of actual understanding.     

Citizen involvement in public policy: Does it matter how much is at stake?

Public administrations increasingly try to find new ways to involve citizens in policy-making. However, many democratic innovations draw in only a fraction of the public. Why? I hypothesize that we observe such low participation rates because there is often not enough at stake for citizens. I test this with a preregistered survey experiment on citizens' intentions to participate in participatory budgets in the Netherlands. I fielded the experiment among a sample of citizens that had just experienced a participatory budget (N = 225) and among a population-based sample (N = 1369). I operationalized the stakes as the amount of public money about which citizens can decide. The results show that more money generally does not increase citizens' intention to participate. Supplementary analyses confirm the experimental findings and provide reasons how and why the stakes involved (do not) matter for citizens' involvement.     

Examining Citizen Participation: Local Participatory Policy Making and Democracy

Citizen participation is usually seen as a vital aspect of democracy. Many theorists claim that citizen participation has positive effects on the quality of democracy. This article examines the probability of these claims for local participatory policymaking projects in two municipalities in the Netherlands. The article focuses on the relations between citizens and government from a citizens' perspective. The findings show that the role of citizens in these projects is limited, serving mainly to provide information on the basis of which the government then makes decisions. Nevertheless, the article argues that citizen involvement has a number of positive effects on democracy: not only do people consequently feel more responsibility for public matters, it increases public engagement, encourages people to listen to a diversity of opinions, and contributes to a higher degree of legitimacy of decisions. One negative effect is that not all relevant groups and interests are represented. The article concludes that for a healthy democracy at the local level, aspects of democratic citizenship are more important than having a direct say in decision-making.     

DOES PERFORMANCE INFORMATION ABOUT PUBLIC SERVICES AFFECT CITIZENS' PERCEPTIONS,SATISFACTION, AND VOICE BEHAVIOUR? FIELD EXPERIMENTS WITH ABSOLUTE AND RELATIVE PERFORMANCE INFORMATION

We evaluate a theory of the effects of publishing performance information on citizens' collective voice to local providers about public service performance and the perceptions and attitudes that influence their voice. Field experiments show that information about low absolute and relative performance of local government household waste recycling services lowers citizens' perceptions of performance, and information about high absolute and relative performance raises perceived performance. Relative information makes citizens judge local providers as being more responsible for outcomes in the case of high performance, suggesting that systems for comparative performance reporting increase local accountability for outcomes. Negativity bias is evident, with information about low absolute performance reducing citizens' satisfaction but information about high performance not raising satisfaction. Information about low performance did not trigger collective voice protest behaviour as hypothesized, suggesting that providers who need citizens' collective voice the most do not get it.     

Why Does Citizens' Knowledge of New Policy Vary Between Municipalities? The Case of the Social Support Act

Providing information to citizens is an important first step in the implementation of new policy. In this study we explain differences in the knowledge of citizens between municipalities of a newly introduced law in the Netherlands, the Social Support Act, 10 months after it became into force. This law is especially important for older people that need support in their daily functioning and participation. We focused on two aspects of knowledge related to the act, i.e. having heard of the new act, and knowing how voice with regard to policy on support is organised in the place of residence. Given that socialist local governments focus more on social topics than liberal local governments, we expected citizens of municipalities with socialist councils to have more knowledge about the new Social Support Act. Contrary to our expectations, citizens from municipalities where a liberal party or a collaboration of liberal/socialist parties is the largest, have a better understanding of how voice is organised. On the other hand, citizens in municipalities with an alderman from a combination of liberal/socialist parties have a lower chance of having heard of the Social Support Act. We argue that in view of the Social Support Act, the ideology of a local government related to citizens' responsibilities (liberal view) may have more influence on citizens' knowledge than being a government that pays attention to social issues (socialist view). As far as individual differences between citizens are concerned, as expected, older people that are more educated but in poorer health status have more knowledge about the new act. A higher educational level and an excellent mental health status are related to more knowledge about voice. Educational level is the most powerful predictor for knowledge about the act.     

Citizen participation matters. Bureaucratic discretion matters more

New Public Governance theory increases citizen participation and expands bureaucrats' roles in the work of government. Citizen participation creates new mechanisms for citizens to influence the policy process. Bureaucrats' expanded roles allow for broader bureaucratic discretion over policy implementation. When citizens' and bureaucrats' views on public management decisions collide, whose views prevail? Do citizen volunteers or bureaucrats have greater influence over public decisions? We answer this question by studying the U.S. Department of Energy's initiative to engage citizens in environmental clean-up decisions. We assess 10 years of meeting records and administrative decisions using a three-step, mixed-method analysis to identify, weigh, and test the influence of citizen participation and bureaucratic discretion. The results indicate that while citizen participation matters, bureaucratic discretion has a more significant influence over administrative decision-making. The findings expose holes in New Public Governance theory, which has implications for democracy and demands deeper thought into structuring citizen participation.     

Citizens' Learning,Involvement, and Participation in Decision-Making Under the Democratic Ethos: A Theoretical Framework and the Israeli Experience

Public administration literature usually assumes that citizens' participation in administrative decision-making (PDM) processes can improve public sector performance and trust. In this article, we question the universality of this assumption, arguing that PDM processes will have positive results in terms of performance and trust only when there are available channels to influence policy outcomes and democratic participatory behavior. We construct theoretical arguments based on a mechanism of social learning and illustrate them by reference to the case of Israel. The framework highlights the centrality and importance of culture and social characters for the study and planning of public administration reforms.     

The Initiation of Local Authority Referendums: Participatory Momentum or Political Tactics? The UK Case

Local authority-initiated referendums have been a cornerstone of the UK Government's drive to improve citizen participation at the local level. Authorities have increasingly made use of local referendums since the 1990s, but little research has been carried out to explain and qualify this surge. Focusing on a case study of a recent referendum in Greater Manchester, and comparing it to other significant local referendums, this article analyses their initiation according to Morel's (2007) functional model. Findings reveal that referendums were most often held to smooth over divisions within local parties or assemblies, to legitimate a controversial decision or to weaken political adversaries. Local authorities therefore never employed referendums as genuine participatory tools, but rather as a pragmatic and tactical solution to a given political problem. Consequently, the long-term impact of local referendums on citizen participation remains questionable.     

Moderating Factors in Adopting Local e-Government in Spain

This study analyses the factors that influence citizens' intention to use e-government activities offered by municipalities in Spain. For this purpose, we developed a straightforward user behaviour model that considers the components of the TAM and DOI models simultaneously, harnessing their synergies and factoring in the role of citizens' trust. We also examined the moderating role that population size can play in the model's behaviour. Among the results we obtained, it is important to note that user trust not only improved the model's fit, but also showed a significant effect on intention of use for all the population sizes that we analysed. The other significant relationship for all the samples linked ease of use to perceived usefulness. For the other relationships between variables, we observed the moderating role of size for the populations we considered.     

Single Outcome Agreements and Partnership Working in Scottish Local Government – Year One

Single Outcome Agreements (SOAs) are a mechanism that it is argued will deliver key national and local priorities based on a new relationship between central and local government in Scotland. SOAs are to be developed and implemented through partnership working exercised by Community Planning Partnerships (CPPs). A survey of the first (2008) SOA participants from local authorities and their Community Planning partners was conducted in 2008, with a particular focus on the interrelationships between the 2008 SOA development process and partnership working at the local level. Findings of this study suggest that there was a positive link between the strength of existing CPPs and partner engagement in the 2008 SOA development. However, partner engagement in the 2008 SOA development process did not affect survey respondents' confidence that the ongoing SOA development and implementation will strengthen partnership working in the long -term. This study also suggests that in addition to the practical difficulties such as limited time and staff resources, mistrust between local partners, and local players' scepticism about the central government's intention to free up local government may be barriers to the success of the SOA. Overall, respondents in this study showed realistic but hopeful attitudes to what the SOA was about and what could be achieved through it over time. The information gathered through this study should be merited as baseline data which captured the SOA participants' early experience and expectations.     

Organizational commitment in public servants through civic engagement

The public service motivation (PSM) theory has emphasized the distinctive motivational character of public employees in serving public institutions. However, scarce research has explored whether public service motivation extrapolates to civic engagement as another way to participate in public affairs. We contend that public employees' stronger sense of public interest expands toward higher engagement levels in social, economic, political, and civic organizations. Using data from the most recent wave of the World Values Survey from 2017 to 2020 in 77 countries—this study compares the degree of civic engagement of public servants with general citizens' level of engagement. Results across all world regions, except Africa, support the hypotheses that public servants are more willing to participate in civic organizations. However, public employees' civic engagement is contingent on organizational type (modern vs. traditional) and bureaucratic rank (top- vs. street-level), for street-level bureaucrats participate more in traditional but not modern organizations.     

Why Citizens Participate in Local Governance: A Case of Two Philippine LGUs

The well-established importance of citizen participation in local and community governance raises a number of problems, foremost of which has been the reduced level of citizens’ involvement and engagement in developing countries. Our study aims at exploring the factors that impact citizen participation in two local government units (LGUs) in the Philippines. We propose the models of LGU participation and regular attendance in meetings based on the regression results of our study and present policy implications and insights essential in designing strategies for a higher level of LGU constituents’ attendance in meetings and participation in local governance matters.     

Politicians and Interactive Decision Making: Institutional Spoilsports or Playmakers

In recent years interactive decision making has become quite popular in The Netherlands, especially at the level of local government. It involves new forms of participation of citizens, consumers of public services and interest groups in the process of policy formation. Workshops, panels, internet discussions and a lot of other techniques are used to arrive at innovative and supported solutions for existing problems. The ambitions are high: these new forms of participation should result in better government both in the sense of providing better policies, but also in bridging the democratic gap between local government and citizens. However, these new forms of participation in local government are not without problems. Recent experiences suggest that one of the major problems is the challenge interactive decision making constitutes for the existing practice of representative politics. On the basis of two cases — the decision-making process concerning the expansion of the Rotterdam Harbour and the discussion about a new administrative structure for the Rotterdam region — this article illustrates that one of the barriers that stands in the way of the success of such processes is the ambiguous attitude of elected politicians. Although politicians often initiate interactive decision-making processes, they do not actively support these processes when they are in progress. The outcomes of interactive decision-making progress are often not used in the formal political procedures that follow. Because elected politicians fear that these new forms of participation threaten their political primacy, they find it hard to play a constructive role in these processes.     

How best to open up local democracy? A randomised experiment to encourage contested elections and greater representativeness in English parish councils

Interventions aimed at increasing the supply and representativeness of elected officials range from facilitative to the formally authorised. This paper reports on a field experiment aimed at testing the effect of facilitative approaches at the local level based on a collaboration between parish councils and the research team. We randomly allocated 818 parish council clerks across five counties in Southern England, either to receive information and the opportunity for member training for recruitment, or not to receive this contact. We investigated the effect of this intervention on political recruitment. Despite evidence of an effect on use of social media, our results suggest that there are significant institutional and structural barriers to participation in local politics that cannot easily be overcome using facilitative measures.     

Book reviews

Improving the quality of public participation in council decision making continues to be a key goal of local government 'modernisation'. Different rationales for this have been advanced, including consumerist aims of service improvement, participation as an important value in itself, and participation as a survival strategy for local government. Based on surveys of, and interviews with, councillors and senior officers in Scottish local government, this article explores the ways in which concepts of 'consumerism' and 'citizenship' inform councils' approaches to public participation.     

PERFORMANCE MANAGEMENT AND CITIZEN SATISFACTION WITH THE GOVERNMENT: EVIDENCE FROM CHINESE MUNICIPALITIES

Despite the fact that performance management has been ubiquitously adopted in the public sector across the world today, there is limited and inconclusive evidence that it improves citizen satisfaction with the government. In this article, we use survey data and multilevel modelling to analyse the effects of multiple performance management components on citizens' perceptions of government performance across 19 major cities in China. The results reveal that performance management does have a positive impact on citizen satisfaction. In addition, citizen participation, performance feedback and accountability, and information openness are positively associated with citizen satisfaction along various performance dimensions in different magnitudes. While we should take account of and mitigate its unintended consequences, our results suggest that it is still promising for public organizations to implement performance management.     

PROMOTING CIVIC CULTURE BY SUPPORTING CITIZENSHIP: WHAT DIFFERENCE CAN LOCAL GOVERNMENT MAKE?

Scholars and policy‐makers alike argue that government efforts to empower citizens and build cohesive communities are integral to the development of a flourishing civic culture, especially within disadvantaged areas. In this paper, we explore this assumption by analysing the impact of different approaches to supporting citizenship in English urban local authorities on levels of political efficacy and social cohesion. Support for citizenship is modelled using primary data drawn from a large‐scale national survey as well as in‐depth case studies, supplemented with relevant secondary data. The findings suggest that local authorities that seek to promote greater understanding of citizenship and democracy can enhance citizens' perceived influence over local decisions, and that this effect is particularly marked in deprived areas. Citizens experiencing high levels of social harmony tend to reside in areas where councils actively seek to reduce disaffection.     

Social Capital and Community Participation in Post-Soviet Armenia: Implications for Policy and Practice

This article argues that the social capital framework used by development agencies in community-driven development projects in post-Soviet countries may not be adequate for analysing conditions affecting community participation. Research in Armenia shows that the availability of social capital in a community may not necessarily translate into participation. The governance environment plays a key role in affecting the nature and forms of community participation and in shaping local institutions in Armenia. The research argues against the ‘cultural’ view of institutional change, which presumes that the main barriers to participation are posed by cultural factors, such as interpersonal trust and the ‘mentality’ of post-Soviet citizens. Development interventions that focus on building social capital as a means to promote community participation may not be effective without addressing broader structural factors affecting participation.