The Practice of Deliberative Democracy: Results from Four Large-Scale Trials

The goal of deliberative democracy is to revitalize civic culture, improve the nature of public discourse, and generate the political will necessary to take effective action on pressing problems. While there exists a fairly substantial amount of literature on the desired features of a deliberative democracy, there is little empirical research on the practical feasibility of convening a large-scale public deliberative process.
This article describes a model of deliberative democracy which offers a practical opportunity for all citizens to participate, provides citizens extensive information about the nature of the policy problem, engages citizens in the same problem-solving context as elected officials, and uses rigorous methods. The practical feasibility of this model is assessed through four large-scale implementations, each addressing controversial and politically charged issues in cities ranging in population from 100,000 to 400,000. The conclusion from these trials is that it is possible to convene a large-scale public deliberative process that enables local governments to take effective action on previously intractable issues.     

The New Governance: Practices and Processes for Stakeholder and Citizen Participation in the Work of Government

Leaders in public affairs identify tools and instruments for the new governance through networks of public, private, and nonprofit organizations. We argue the new governance also involves people—the tool makers and tool users—and the processes through which they participate in the work of government. Practitioners are using new quasi-legislative and quasi-judicial governance processes, including deliberative democracy, e-democracy, public conversations, participatory budgeting, citizen juries, study circles, collaborative policy making, and alternative dispute resolution, to permit citizens and stakeholders to actively participate in the work of government. We assess the existing legal infrastructure authorizing public managers to use new governance processes and discuss a selection of quasi-legislative and quasi-judicial new governance processes in international, federal, state, and local public institutions. We conclude that public administration needs to address these processes in teaching and research to help the public sector develop and use informed best practices.     

Homeowners Associations as Private Governments: What We Know,What We Don’t Know,and Why It Matters

Homeowners associations (HOAs) are private governments that are reshaping urban governance and service delivery in large parts of the United States. Despite the fact that millions of Americans are HOA members, the field of public affairs has paid scant attention to these new governance entities. The essays in this symposium call attention to HOAs’ potential effects on urban services and civic life in the hope of sparking interest among scholars and public managers to include HOAs in our understanding, research, and teaching of contemporary urban governance.     

Who cares about the public sphere?

This article offers the first empirical and cross-national analysis of citizens’ views about the democratic importance of the public sphere. We first identify three normative functions that public spheres are expected to perform in representative democracies: they provide voice to alternative perspectives, they empower citizens to criticise political authorities and they disseminate information on matters of public interest. We then argue that citizens develop differentiated views about the importance of these democratic functions, depending on (1) their ability to influence political decisions through public debate, and (2) the extent to which voice, critique and information address democratic problems they particularly care about. Drawing on Wave 6 of the European Social Survey, the statistical analysis indicates that citizens in most European countries consider the public sphere very important for democracy, especially its role as a supplier of reliable information. However, certain groups tend to care more about different aspects of the public sphere. More educated citizens are more likely to assign greater importance to all three functions. Members of cultural and sexual minorities are more likely to emphasise the importance of giving voice to alternative perspectives, while citizens dissatisfied with the government are more likely to prioritise public criticism and access to reliable information. Finally, in countries with more democratic public spheres, differences based on education and minority status are wider, while differences based on government satisfaction disappear. These findings support the claim that citizens care more about the public sphere when they can effectively influence political decision making through public debate or when the public sphere addresses democratic problems that are especially important to them. Moreover, our results indicate that citizens see some of the functions that public spheres perform as core aspects of democracy, comparable in importance to free and fair elections and the rule of law. The article thus advances an empirically grounded defence of the centrality of public debate for democracy.     

Social and Political Consequences of Administrative Corruption: A Study of Public Perceptions in Spain

Spain experienced an outbreak of public sector corruption—much of it related to the involvement of regional and local administrators and politicians in the country's urban development boom—that angered the public and sparked calls for government reform. Using data from a 2009 survey that followed these events, the authors examine the association between perceived corruption and the attitudes and behaviors of citizens, including satisfaction with government and democracy, social and institutional trust, and rule‐breaking behaviors. The findings suggest that perceptions of administrative as well as political corruption are associated with less satisfaction, lower levels of social and institutional trust, and a greater willingness to break rules. Although these survey results cannot prove causation, they are consistent with the notion that administrative and political corruption damages the legitimacy of government in the eyes of citizens and weakens the social fabric of democratic society.     

The Quality of Representation and Satisfaction with Democracy: The Consequences of Citizen-Elite Policy and Process Congruence

Citizen-elite congruence has long been considered an important yardstick for the quality of democracy. The literature on citizen satisfaction with democracy, however, has reduced congruence almost exclusively to one of its components, policy congruence. Just as citizens are considered to have positions on policy issues, there is growing scholarly interest in the preferences they have about the process of representation. Yet studies inquiring into the impact of the divergent preferences that citizens and elites have regarding the representational process thus far have been few and their results inconclusive. Combining new, unique data from the 2014 Belgian Election and Candidate Studies, we seek to address this lacuna. Our findings indicate that we cannot understand citizen satisfaction without also taking process into account—even as the policy gap has the greater effect. They should be of interest to scholars of democracy, those concerned about citizen disengagement from politics, and political practitioners.     

The impact of online media on stakeholder engagement and the governance of corporations

Online tools such as social media provide new opportunities for citizens and stakeholder groups to be informed, identify common interests, express and share opinions and demands, organize, and coordinate interventions. Therefore, the Internet could be expected to increase stakeholder engagement in corporate affairs and facilitate good governance. In order to provide an overview of current findings on the impact of online media on governance and stakeholder engagement, we conduct a systematic literature review. Our analysis reveals five topical categories of inquiry. We analyze studies from the field of business participation and find a strong bias towards consumer engagement and marketing issues. Only few studies are found to critically explore the effect of online media on power and value distribution between corporations and stakeholders. We then turn to the more established field of political and civic participation in order to further analyze antecedents, forms, and outcomes of online engagement in civic affairs, and derive a framework for future research. Copyright © 2014 John Wiley & Sons, Ltd.     

Creating Civic Bureaucrats

ABSTRACT

Kirlin (1996a; 1996b) argued that big questions of public management should be placed within a democratic framework emphasizing government's role in creating “civic infrastructure.” For this study, those who build civic infrastructure are called “civic bureaucrats,” and new measures (Civic Bureaucrat Scale and subscales:civic skills, faith in the public, deliberative democracy value, civic motivation, and political system value) are used to examine which factors are associated with encouraging public servants, such as U.S. city planners, to pursue democratic processes. These measures are different from those that examine public service or public participation, and are more focused on finding public servants guided by democratic values. Variables that might influence civic bureaucrats are individual, job, work, and community characteristics. Regression results found Civic Bureaucrat levels associated with gender (being a woman), dedication to civic duty, citizens bashing government, cities’ civic capital levels, and non-competitive elections. Notably, Civic Bureaucrat levels go up when elections are less competitive, suggesting civic bureaucrats picking up the slack when democratic institutions falter. Understanding such factors sheds light on what boosts and saps the civic energies of public servants.     

Government,corporate or social power? The internet as a tool in the struggle for dominance in public policy

This paper sets out to demonstrate to corporations the need to monitor closely and to respond genuinely to public opinion. It predicts a rise in the power of citizens and a government response to that power that will include regulation to protect social and environmental interests. The paper gives an overview of the ways in which the economic sector, embodied in corporations, has risen to and maintained a position of dominance both within nation states and globally. It provides a model that illustrates the power relationship between corporations, governments and the public, noting in particular that the fundamental key to corporate dominance is the positioning of the public as consumers. Using the framework of legitimation, the paper then demonstrates and theorises the rise of opposition to the dominant order and the corporate and government responses to such opposition. It is proposed that these responses may be insufficient to maintain corporate dominance and that a new model is likely to gain ascendance. In this new model the public make a shift from consumers to citizens in order to reassert their role in governance. Internet sites of activist groups are examined in order to determine the ways in which the sites are used as a tool to facilitate a shift towards the second model. Copyright © 2002 Henry Stewart Publications     

The Evolution and Continuing Challenges of E‐Governance

E‐governance comprises the use of information and communication technologies (ICTs) to support public services, government administration, democratic processes, and relationships among citizens, civil society, the private sector, and the state. Developed over more than two decades of technology innovation and policy response, the evolution of e‐governance is examined in terms of five interrelated objectives: a policy framework, enhanced public services, high‐quality and cost‐effective government operations, citizen engagement in democratic processes, and administrative and institutional reform. This summary assessment of e‐governance in U.S. states and local governments shows that the greatest investment and progress have been made in enhanced public services and improved government operations. Policy development has moved forward on several fronts, but new policy issues continually add to an increasingly complex set of concerns. The least progress appears to have occurred in enhancing democracy and exploring the implications of e‐governance for administrative and institutional reform. ICT‐enabled governance will continue to evolve for the foreseeable future providing a dynamic environment for ongoing learning and action.     

Commuting and Citizen Participation in Swedish City-Regions

Commuting has become an increasingly important feature of modern life. Theories of public participation, such as the civic voluntarism model, claim that commuting is likely to reduce the time available for political activism. Based on data from an American context, Robert Putnam in Bowling Alone has concluded that this is exactly what happens. However, empirical studies based on European data on how commuting may affect political participation are rare. This article aims to address this question with regard to Swedish city-regions. Is there also a negative relationship between commuting and citizen participation in Sweden?
The analysis is based on survey data for 7,200 citizens from seven Swedish city-regions belonging to three different size categories. The relationship between commuting and several different forms of public participation is investigated, controlling for the variables suggested by the civic voluntarism model. The analysis indicates that there are no signs of a negative relationship and some aspects of participation are actually positively linked to commuting. These findings suggest that the civic voluntarism model needs to be revised, at least in a European context. The article ends with a discussion about how differences between Sweden and the US can be accounted for and what the more general consequences for democracy may be.     

Opinion formation in foreign policy: the Swiss experience

Applying John Zaller's model of opinion formation to survey data covering 15 years (1981–95) of direct democracy in Switzerland, this paper provides a contribution to the debate about opinion formation in foreign policy. On the one hand, the Swiss experience contradicts the widespread view that citizens are poorly informed about and little interested in foreign affairs. On the other hand, direct democracy often translates into governmental defeats in this field. We address these mixed results and show that opinion formation in foreign policy is not a special case, and differs from that in domestic policy only with respect to the circumstances under which it occurs. In particular, we highlight the unusual type and level of conflict within the elite on foreign policy issues, which translates into distinct patterns of attitudes among the public.     

责任政府：一个分析框架

从开放和相互依存的角度分析了责任政府的定义、责任的来源、责任履行的要素以及失职带来的后果。政府责任是国家职能的具体化。在现代民主政治中,民主授权和行政授权是政府责任的来源。而民主授权是权力的根本来源。随着全球化进程的推进,政府不仅要承担传统意义上的国内管理职能,还要承担国际义务。对于中国政府来说,责任的履行必须放在制度转型背景下考虑,处理好改革、发展和稳定是政府的核心责任。政府责任是由责任主体、责任客体(或责任对象)、责任实现形式以及责任实现的约束机制诸要素组成的,因此政府失职是这些要素间关系的失衡。要使政府责任得到有效履行,必须强化民主选举制度、明确政府内部各部门责权、扩大公民参与、完善监督机制,还要提高官员能力,树立公共责任意识和精神。从长远来看,建立一种公共责任文化更具有持久性。     

From Internet to social safety net: The policy consequences of online participation in China

Internet‐based platforms are increasingly being used by governments around the world to facilitate public engagement with citizens. However, it remains an open question whether participation through these platforms can actually enable citizens to influence policies. We address this question by studying the patterns and consequences of online participation at a major electronic petition platform in China, a country with the world's largest Internet‐using population. Content analysis of over 900,000 petitions reveals that a substantial share of them concern lower‐class issues and are originated from less developed rural and suburban areas. Linking variations in petition volumes to an original data set of government policy priorities, we further show that online participation led governments to place greater emphasis on social welfare policies and to increase the coverage of a key low‐income assistance program. These results underscore the potential of online participation as an important mechanism to improve the quality of governance.     

More ‘Europe’, less Democracy? European integration does not erode satisfaction with democracy

The process of European integration, through institutions such as the European Union, the Eurozone, or Schengen, implies a shift in political decision-making away from the national governments and towards international institutions. This gradual shift in the balance of power, furthermore, is increasingly debated by citizens. As a result, European integration might lead to an erosion of satisfaction with democracy in European countries. By means of a longitudinal analysis of the determinants of satisfaction with democracy in European countries, we test this expectation. We find no indication that the shift in the balance of power, and the trend towards more European integration indeed have eroded satisfaction with the functioning of (national) democracy.     

Intersectoral differences in public affairs: the duty of public reporting in public administration

Public reporting is a requirement for public affairs practitioners in public administration because of the democratic context in which government operates. By reporting to the public‐at‐large on agency activities, government agencies contributed to an informed citizenry, the essential foundation of a democracy. For public affairs in business administration and non‐profit administration, public reporting is desirable rather than mandatory. Public reporting was traditionally accomplished indirectly, through news media coverage of government. However, recent research suggests a diminution of interest by the media in fulfilling its role as an instrument of democracy. This means that the public reporting obligation of public affairs professionals in public administration needs to shift to direct reporting, through such products as annual reports, newsletters, TV programmes, Internet websites etc. Copyright © 2002 Henry Stewart Publications.     

Non‐Governmental Monitoring of Local Governments Increases Compliance with Central Mandates: A National‐Scale Field Experiment in China

Central governments face compliance problems when they rely on local governments to implement policy. In authoritarian political systems, these challenges are pronounced because local governments do not face citizens at the polls. In a national‐scale, randomized field experiment in China, we test whether a public, non‐governmental rating of municipal governments' compliance with central mandates to disclose information about the management of pollution increased compliance. We find significant and positive treatment effects on compliance after only one year that persist with reinforcement into a second post‐treatment year. The public rating appears to decrease the costs of monitoring compliance for the central government without increasing public and media attention to pollution, highlighting when this mode of governance is likely to emerge. These results reveal important roles that nonstate actors can play in enhancing the accountability of local governments in authoritarian political systems.     

Nudge Nudge, Think Think: Two Strategies for Changing Civic Behaviour

This paper reviews two contrasting approaches governments use to engage the citizen to promote better public policy outcomes: nudging citizens using the insights of behavioural economics, as summarised by Thaler and Sunstein (2009) or giving citizens the space to think through and debate solutions, as indicated by proponents of deliberative democracy. The paper summarises each approach, giving examples; then it compares and contrast them, illustrating their relative strengths and weaknesses. The paper concludes by suggesting that the approaches share some common features and policy-makers could useful draw upon both.     

Experimentation,Behaviour Change and Public Policy

Citizens will need to change their behaviour in pro‐social ways if governments are to address current challenges in public policy. But how best to promote behaviour change? The argument in this article is that a decentralised rather than a top‐down approach is particularly suitable, which can encourage innovation in the public sector and involve citizens in the implementation of policies. As a method of evaluating interventions, randomised controlled trials have a unique role to play in improving the design of policies, particularly if carried out responsively and adaptively. A culture of experimentation would value curiosity, feedback and the continual testing of interventions. The article includes three examples of experimentation: young people's political attitudes, voter turnout and donations for charity. As the popularity of ‘nudge’ interventions grows—shown by the success of the UK government's Behavioural Insights Team—the practice of experimentation in the public sector could become the norm.