One-Stop Shopping for Government Services: Strengths and Weaknesses of the Service Tasmania Experience

Government service delivery in Tasmania has undergone a customer-orientated shift, changing the nature of the relationship between the Government and the community. A Tasmanian State Government initiative named Service Tasmania utilizing information technologies and private sector style business administration values offers new possibilities in service delivery through its integrated whole-of-government approach. This initiative facilitates cross-agency customer-centered service delivery within the overall government framework. This article introduces an empirically based qualitative investigation into the implementation of Service Tasmania’s One-Stop-Shops. Particular interest is placed on identifying the strengths and weaknesses of implementing the Service Tasmania service delivery model. Data were analyzed by using a grounded theory approach comprising open, axial, and selective coding. Findings indicate that whilst some weaknesses in the approach have been uncovered the numerous strengths outweigh them. Some practical implications are identified for policy-makers and practitioners engaged in service delivery reform projects.     

Implementing Reforms in Bolivia: Too Much to Handle?

Abstract

This article looks at the implementation of budgeting and financial management reforms in Bolivia. These reforms were intended to facilitate the introduction of an integrated approach to budgeting and financial management, and a results-orientation in management. Evidence suggests that, at least in its first few years, there was little successful reform implementation. The main factors seen to impact reform implementation include the entrenched patronage of the political system, the weak nature of reform incentives, weaknesses in central financial management systems and processes, poor internal monitoring, authority limits in the Audit Office, a lack of Parliament scrutiny, questions about transparency and participation, and relational complexities arising from donor involvement.     

How Networks Explain Unintended Policy Implementation Outcomes: The Case of UK Rail Privatization

How a government secures the implementation of its policies is one of the most interesting processes in public administration. The tendency of scholars is to ignore implementation and how it impacts on the form of policy, something which invariably changes once resources have been allocated to implementing agencies and the policy detail is addressed. Traditional 'top-down' (Pressman and Wildavsky 1984, Mazmanian and Sabatier 1981) and 'bottom-up' (Elmore 1979, Hjern and Porter 1981, Hull and Hjern 1983) analytical frameworks give only a partial explanation of outcomes. In making the case for a netwrok approach, a typology of implementation networks is presented. The utility of this typology is evaluated in the context of one of the most complex privatization programmes attempted by any government: the privatization of British Rail (BR) between 1992 and 1997. In the case of the sale of one BR subsidiary train operating company, ScotRail, a variety of agencies with competing interests and acting in a politically-charged climate exchanged essential resources to deliver the policy, though not without generating unintended outcomes in the form of significant change to the policy and the agencies charged with implementing it.     

ASSESSING THE PERFORMANCE OF DEPARTMENTAL CHIEF EXECUTIVES: PERSPECTIVES FROM NEW ZEALAND

This article examines the new approach to specifying and assessing the performance of departmental chief executives in New Zealand introduced in 1988 by the fourth Labour government (1984–1990). Drawing on the findings of a series of interviews with ministers, chief executives and other senior public servants conducted between late 1989 and late 1991 by a number of researchers, the article outlines the origins and implementation of the new policy framework, and evaluates its strengths and weaknesses. From the evidence available to date, it appears that the new model has won the support of most of the parties directly affected, and that it has enhanced the accountability of chief executives to their portfolio minister(s). However, the implementation of the new regime has highlighted the inherent problems of assessing the performance of senior personnel in the public sector and of imposing sanctions in the event of substandard performance. In addition, various issues of a constitutional nature have arisen concerning the roles and responsibilities of chief executives, the balance of power between chief executives and their portfolio minister(s), and the proper role of the Prime Minister and Cabinet in the new accountability framework.     

Theory building: issues and an agenda

There is a growing recognition of the need to change the way research is conducted in management. In addition, there is an increasing belief that the philosophy of science can be applied to the research methods and standards normally employed in the study of organizations. Several recent contributions to the literature of management have indicated what must be done. Yet in many key respects, little progress has been made. This paper (1) considers the current status of theory development in management, (2) examines the approach offered by the natural sciences, (3) discusses the obstacles to implementation of the pure sciences approach, and (4) suggests what can be done to enhance the exposition and construction of theories.     

GENDER AND THE HIDDEN LIFE OF INSTITUTIONS

New Institutionalism has shown that the ‘rules of the game’ are crucial to structuring political life in terms of constraining and enabling political actors and influencing political outcomes. A limitation of this approach, however, has been its overemphasis on formal rules, with much less attention paid to how informal rules work alongside and in conjunction with formal institutions to shape actors and outcomes. This article contributes to an emerging literature that highlights the importance of informal institutions by bringing into focus one element that has been hidden in these debates – the influence of gender norms and practices on the operation and interaction between formal and informal institutions. It highlights some of the key benefits of a gender analysis for understanding political institutions in both their formal and informal guise and considers some of the challenges in building a research agenda that requires new methods and techniques of inquiry.     

Conceptualizing and Measuring Ethnic Politics: An Institutional Complement to Demographic, Behavioral, and Cognitive Approaches

The influence of ??ethnic politics?? has been demonstrated in a range of empirical studies of economic growth, violence, and public goods provision. While others have raised concerns about the measurement of ethnic variables in these works, we seek to situate such discussions within a more thoroughgoing conceptual analysis. Specifically, we argue that four conceptual approaches??demographic, cognitive, behavioral, and institutional??have been used to develop theories in which the mechanism that relates causes to outcomes is ethnic political competition. Within this literature, we believe that institutional approaches have been relatively under-appreciated, and we attempt to address that imbalance. We begin by critically reviewing the three main ways in which ethnic variables have been specified and operationalized, delineating the assumptions and trade-offs underlying their use. Next, we describe an institutional approach to the study of ethnic politics, which focuses on the rules and procedures for differentiating ethnic categories. We propose some new indices based on this latter approach that might be developed and used in future research. Subsequently, we analyze the relationship between each of these approaches and patterns of ethnic political competition in a set of six country cases, highlighting their strengths and weaknesses, as well as theoretical links between them.     

Colonisation,Institutions and Development: New Evidence

This article analyses current attempts to identify the factors underlying long-term economic growth. The author criticises some of the arguments and historical evidence on which the two main explanations that dominate recent literature are based: the institutional approach and the approach focusing on the importance of geographical factors. Using an approach which is deliberately eclectic, the author considers the role of geography, international trade, human capital and institutional quality in explaining development. A new estimation is carried out through Two Stages Least Squares (TSLS) with instrumental variables. The results of the empirical model confirm the central role of institutions in long-term economic growth. However, certain geographical conditions also seem to have influenced countries' chances of progress. The human capital is a less robust factor in explaining economic growth and trade openness does not seem significant in any estimation. Nevertheless, several questions remain to be answered, suggesting that cross-country estimations need to be complemented with a deeper historical analysis.     

Performance Management, Evaluation and Learning in 'Modern' Local Government

Public sector reforms throughout OECD member states are producing a new model of 'public governance' embodying a more modest role for the state and a strong emphasis on performance management. In the UK, the development of performance management in the context of the 'new public management' has been primarily 'top-down' with a dominant concern for enhancing control and 'upwards account-ability' rather than promoting learning and improvement. The development of performance management and evaluation in local government in the UK has been conditioned by external pressures, especially reforms imposed by central government, which have encouraged an 'instrumental–managerial' focus on performance measurement. The new Labour government's programme of 'modernizing local government' places considerable emphasis on performance review and evaluation as a driver of continuous improvement in promoting Best Value. However, recent research has indicated that the capacity for evaluation in local government is uneven and many obstacles to evaluation exist in organizational cultures. Local authorities need to go beyond the development of review systems and processes to ensure that the capacity for evaluation and learning is embedded as an attribute of 'culture' in order to achieve the purpose of Best Value.     

Building the next model for intervention and turnaround in poorly performing local authorities in England

This paper examines the design and implementation of the two recent models or strategies adopted for the intervention and turnaround of poorly performing local authorities in England in the two distinct periods of 2002–2008 and 2011–2015. The first was integral to the Comprehensive Performance Management regimes, while the second was developed under the Sector Led Improvement regime. The intention is not to determine which regime has, or had, the most merit or inadequacies, but rather to synthesise knowledge and identify areas that could be improved as policy and practice moves forward, particularly in the light of the recent general election in the UK. The paper finds that both models have merits as well as weaknesses, dependent upon context and policy priorities. It provides a review of when and where alternative models should be used, and a contribution to the development of the next regime. This, the authors contend, should have a greater emphasis on achieving more appropriate levels of public assurance than the current model is providing.     

Overview of economy-wide nafta models

In the recent debate about the costs and benefits of the North American Free Trade Agreement (NAFTA), both proponents and opponents used the empirical results of several economic models to support their arguments. Most of the quantitative estimates were provided by computable general equilibrium (CGE) models, which are part of the growing literature known as applied general equilibrium.

The CGE model is a powerful tool that can make important contributions to policy debates. Compared to other approaches, CGE models rest on a relatively more solid theoretical foundation. However, the numerical analysis has to be interpreted properly. Quantitative estimates are highly tentative and contingent on the assumptions of the models. Thus, estimates should not be interpreted as predictions but rather as providing some indication of the direction of the various economic changes induced by a certain policy change.

This paper provides an overview of the CGE approach, and of its application to NAFTA. After outlining how a CGE model works, it reviews some of the quantitative results of CGE models used to assess the impact of NAFTA. The paper is intended for an audience not trained in economics.     

THE FUTURE OF NETWORK GOVERNANCE RESEARCH: STRENGTH IN DIVERSITY AND SYNTHESIS

The popularity and scope of network governance research and practice continues to expand from its divergent foundations, assumptions and methodological positions. This paper introduces a symposium of papers on this substantial sub‐field by first summarizing the sprawling research endeavour that comprises it. The main theoretical and empirical approaches that have been used to guide it to date are then briefly described, emphasizing recent debates about interpretivism and decentring. Next, it suggests that a robust and interesting future for network governance requires diversity, rather than adherence to a single approach. It is argued that more sophisticated approaches for examining network governance are fashioned through a synthesis of ideas and methods to create an analysis of networks as networks. This is especially the case where some formal analysis of network structure is used in concert with an interpretive examination of action and process. Finally, the papers in the symposium are introduced.     

UNDERSTANDING CHANGE IN THE NHS

This paper presents a novel and distinctive approach to the study of change within the NHS. Central to the paper's approach is the view that research on change in health care systems should be processual, comparative, pluralist, and historically based. Guiding such a view is a meta-analytical framework which contends that theoretically sound and practically useful research on change should involve the continuous interplay between ideas about the context , the process , and the content of change together with skill in regulating the relations between the three (Pettigrew 1985a, 1985b). The paper has five sections. Section one examines some of the contemporary pressures for change in the NHS and draws attention to the gap which often exists between statements of strategic intention and their operational implementation. Section two reveals our distinctive analytical approach to the study of service changes and clarifies the theoretical underpinnings of our work. Section three offers an extended critical review of recent research and writing on change in health care organizations. Section four summarizes our findings from the literature review and reaffirms the novelty and significance of our chosen approach. Section five provides an overview.     

A Critical Evaluation of Australian Mineral Resources Rent Tax

An embryonic literature exists on policy failures by the Australian Government, which has examined inter alia the Home Insulation Program, the Green Loans Program, the Building the Education Revolution, and the macroeconomic stimulus package following the global financial crisis. This article contributes to this literature by considering the introduction of the Mineral Resources Rent Tax (MRRT) and its subsequent performance in terms of revenue. We evaluate the implementation of the MRRT using theoretical insights from the policy analysis literature and attempt to draw some broader public policy “lessons”.     

Interagency implementation of government policy: Strategic management of maternal and child health care in texas

Focusing on a joint effort of the Texas Department of Health and the Texas Department of Human Services, this study examined the interagency implementation of maternal and infant health policy in the state. Thompson's typology of implementation⁽¹⁾ was integrated with the Montjoy and O’Toole⁽²⁾ model of overhead influence on intraorganizational factors in public policy implementation for analysis. The findings provide some support to the Montjoy and O’Toole model.⁽³⁾ The data suggested Type A Mandate Effects and Expected Activity for both departmental programs. Reciprocal Operating Interdependence existed between the two state departments.     

Strengthening administration of the development process

An analysis was made of 33 cases and 34 articles from current literature to examine means for strengthening the development process. Among the problems mentioned in cases and literature were: (1) improving the implementation of development programs, (2) structural and organizational changes, (3) administrative planning, (4) improved leadership and managerial skills, (5) methods improvement, and (6) administrative and political reform. Of these, the strengthening of field implementation of development projects was mentioned by far the most frequently. The implementation gap can be improved by: (1) donors changing from a “compliance approach” to a flexible, decentralized approach to international development projects, and by (2) host governments creating promotion ladders for field personnel and providing them with training in (a) participative management, (b) budgetary management, and (c) project management methods.     

Against Excessive Rhetoric in Impact Assessment: Overstating the Case for Randomised Controlled Experiments

The recent attention afforded to randomisation, or Randomised Control Trials (RCTs), in impact assessment is a welcome development. The case for RCTs in international development, however, has been quite overstated. This article critically examines the seminal model underlying RCTs, the Holland-Rubin Framework, with a view to make four claims about RCTs: (i) they have limitations as conceptions of causation; (ii) their ‘idealised’ model of causal inference is undermined by implementation issues; (iii) they are not necessary to make internally valid statements about impact; and (iv) in general, they do not provide sufficient information for many purposes of impact assessment. The key argument is that ultimately, the choice of approach to impact assessment should be driven by the research question at hand and not by the alleged superiority of method.     

AGENCIFICATION AND BLAME SHIFTING: EVALUATING A NEGLECTED SIDE OF PUBLIC SECTOR REFORMS

The establishment of autonomous agencies has been a strong trend in the public sector across countries for about 25 years. In line with the official rhetoric accompanying such reforms, almost all reform evaluations have focused on various kinds of performance improvements. This article investigates a set of behavioural consequences of such reforms, which have been claimed by the blame avoidance literature, but have never been subjected to systematic empirical analysis. In particular, the article examines how a reform of agencification influences the propensity of agency managers to blame the political principals when the agency is subject to public criticism. Furthermore, it examines how the reform influences the blaming rhetoric of ministers and MPs. To evaluate such reform effects systematically, the article introduces a new empirical approach and illustrates the utility of the approach in a case study of the transformation of the national Danish railway company from 1995 to 2007.     

Land reform in the shadow of the state: The implementation of new land laws in Sub-Saharan Africa

The importance of effective implementation of new land laws and the difficulties associated with it are alluded to in almost every recent piece of writing on African land reform. However, the process of implementation has remained neglected and little theorised. Drawing on a body of political science and policy studies literature which considers implementation and the difficulties to which it gives rise, this paper will attempt to advance a critical approach to the role of law in altering land relations in Africa. It will use the experiences of Tanzania, Uganda and South Africa to illustrate that, while some barriers to implementation are easily identified, and therefore receive relatively more attention, there are other important factors which might hamper attempts to change land relations. It is usual to understand land reform as direct state intervention in property relations. However, this paper will argue that the capacity of the state in Africa to carry out land reform is severely limited. The paper therefore attempts to identify an altogether different set of actors in the reform process. Its starting point will be the observation that land reform may take place less as a result of direct state action and more as a consequence of the actions of private individuals within the state.