In Search of Society? The Limitations of Citizen‐Centred Governance

Democratic governments have spent much of the last two decades attempting to recalibrate their governance systems around a single focal entity: the citizen. The all‐pervasive rhetoric of citizen‐centred governance has seen policies conceived, delivered and evaluated in terms of the satisfaction levels achieved by individual ‘citizens’. This article argues that by disaggregating societal interests down to the smallest available individual unit – the citizen – policy makers have created unrealistic expectations of individual participation, leading to public distrust when ‘citizen‐centred’ rhetoric does not match reality. Simultaneously, the focus on individual outcomes has narrowed the policy‐making gaze away from wider society‐level measures that could create more robust policy options in the face of ‘hard choices.’ The result – paradoxically – is that the more government focuses on pleasing the individual citizen, the less trusting those citizens are of government's ability to deliver meaningful outcomes.     

Corruption and citizen participation in local government: Evidence from Latin America

Prior research indicates that corruption hampers economic growth and imposes high social costs. From the perspective of democratic theory, corruption does not just violate the fiduciary obligations with which the public entrusts government officials; it has detrimental effects on the legitimacy of the democratic process as a whole. If citizens view their government as corrupt and dishonest, they become cynical about political life, and as a result, they are less likely to participate in democratic governance. This article examines the effect of corruption—measured through both perception and experience—on citizen participation in local government. Using data from the AmericasBarometer survey on the new democracies in Latin America, we test whether the withdrawal effects registered in terms of participation in elections hold for the participation in city administration. The results show that citizens' willingness to participate in local governance relates positively with their experience of corruption, but not with their perception of corruption.     

The participatory turn in local policies: A product of the market

This article examines the relationship between local participatory policies and their market in France. The study stems from long‐term field research drawing on a variety of materials: qualitative interviews with citizen participation professionals (consultants or civil servants), questionnaires, and an analysis of public procurement. This study depicts the way both the industry and the policies of citizen participation are structured in France. It also explores how French participatory policies are coproduced through mechanisms of competition–collusion between clients (mainly local public authorities) and providers (consultants). Finally, the study questions the effects of this market on local policies, showing that the market cannot be interpreted as an unequivocal sign of a decline in actors along with political stakes in public policies.     

The Promise and Pitfalls of Consensus Decision Making in School Management

School/Community‐Based Management (SCBM) advocates insisted that changing the bureaucratic structure of governance, moving from top‐down decision making to a shared decision making at the local level, would revolutionize schools and result in higher student achievement. Many schools have struggled with shared decision‐making processes. This article examines one high school's attempt to implement a dress code using consensus‐based decision‐making. Organizations that strive to make decisions by consensus should be aware of the pitfalls that may occur and work to address them if they arise.     

Localism in Practice: Investigating Citizen Participation and Good Governance in Local Government Standards of Conduct

This article examines how, against a background of localism endorsed by the 2010 coalition government in the United Kingdom, a key component of local integrity and governance was fundamentally altered. The Localism Act 2011 abolished the English local integrity framework, which relied on the participation of local citizens in the policy making and implementation of local government standards of conduct. The article utilizes Henrik Bang's concepts of “expert citizen” and “everyday maker” to explore citizen participation in local standards committees. Using a case study approach, the article demonstrates how standards committees shaped processes and practices in the local governance of integrity. The authors argue that standards committees were crucial in promoting local participation and enhancing good governance.     

Separate,Unequal, and Ignored? Interjurisdictional Competition and the Budgetary Choices of Poor and Affluent Municipalities

The fundamental value underlying the design of a fragmented system of local governance is consumer sovereignty. This system functions as a market‐like arrangement providing citizen‐consumers a choice of jurisdictions that offer different bundles of public services and taxes. However, the same choice also can facilitate class‐based population sorting, creating regions where fiscally wealthy jurisdictions coexist with impoverished ones. Some argue that the public market enhances the power of all consumers, whether poor or rich. Even if the poor are concentrated in some jurisdictions, they can exercise their voice to ensure that their government responds to their service needs. But does the voice of the poor matter as much as the voice of the rich in determining service levels in the local public market? Comparing the budgetary choices in poor and affluent municipalities, this article shows that in highly fragmented regions, some municipal services are provided the least in communities where they are needed the most.     

OVERCOMING A DECADE OF CRISIS: ZIMBABWE'S LOCAL AUTHORITIES IN TRANSITION

The world's attention has focused on Zimbabwe as the country has moved from the turmoil of the 2008 elections to a tentative democratic transition under the current Inclusive Government. The country's newly elected local authorities and an apparent interest in decentralization have been largely ignored in the process, however. This essay thus provides an extensive, survey‐based examination of local governance in Zimbabwe as of 2009. Four areas are discussed. First, with the growth of the political opposition to the ruling regime, local governance has also suffered from the deep polarization among all the country's institutions. The inexperience of the new local councilors vis‐à‐vis local administration officials also holds significant ramifications. Second, although local officials believe that public participation in decision‐making is strong, citizen involvement is actually quite weak. Third, reeling from the country's 2008 economic crisis, local authorities were operating as best as they could on minimal income and barely functioning in many areas. Financial transfers ended long ago; revenue generation remains poor. Finally, this essay captures the poor state of public services. Achievement of a national democratic consensus, decentralization that actually promotes democratic local governance and strengthening once‐strong local institutional capacity will determine the future progress of local governance. Copyright © 2011 John Wiley & Sons, Ltd.     

Civil Society Making Political Claims: Outcries,Interest Advocacy,and Deliberative Claims

Increased citizen participation is proposed to remedy democratic deficits. However, it is unclear whether such participation improves reason‐based discussions or whether it serves mainly as a safety valve for discontented citizens. To what extent does citizen‐initiated participation involve reason‐based arguments? This study examines citizens’ reason giving based on unique data on citizens’ contacts with local authorities in Sweden. It provides support for proponents of deliberative participation, as an unexpected amount of contacts provided reasons for clearly stated positions and invitations to a constructive dialogue with authorities. There is variation across issues. More conflictual issues involve fewer intentions to participate in a reasoned exchange of arguments. The study shows that citizens deliver more reason‐based input to democratic decision making when they prepare their position in groups than when they participate as individuals. Findings are preliminary but clearly illustrate the fruitfulness of widening the research agenda on civic engagement in politics and public administration.     

Social rehousing policy in britain: Needs,rights, and choices

Abstract

When selecting among competing applicants for rehousing in social rented property, the perceived wisdom in Britain since the 1940s has been to award priority to households in the greatest housing need. “Need” is often defined in highly complex ways. However, a shift has occurred in local authority and housing association rehousing policies away from allocations made solely on the basis of need. This shift comes in response to the changing context in which social rented housing has operated in the past 15 years and to perceived weaknesses in needs‐based systems. Present policies are designed to address wider objectives, including developing stable communities and minimizing housing management problems.

This article examines these policy changes and the extent to which local housing allocations are used to address not only individual household needs, but also the concerns of local communities and wider housing management issues.     

Collaborative Approaches to Regional Governance – Lessons from Victoria

Victoria's Regional Management Forums were established in 2005 to facilitate collaboration between Victorian Government departments and local government in each of Victoria's eight administrative regions. At the time they were established, Regional Management Forums were a pioneering experiment in collaborative governance. Seven years after their establishment, this paper examines the Regional Management Forums to consider how they have evolved, what role they now serve, and what lessons can be learned. This paper finds that Victoria's Regional Management Forums have been able to adapt to an evolving policy and governance context. While not without their challenges, Regional Management Forums have given rise to regional‐scale thinking and collaborative relationships.     

Citizens policing citizens: are citizen watches manifestations of contemporary responsible citizenship?

During the last decade, the phenomenon of citizen watches has become a common and meaningful element in citizen participation that aims to improve local public safety. This paper discusses citizen watches as a manifestation of the way citizens and state agencies are redefining and transforming their relationships. It examines the question of the extent to which citizen watches can be seen as examples of good citizenship. The Dutch government is currently appealing strongly for more citizen involvement in public matters, but is unclear about the kind of involvement it expects. The paper argues that citizen watches are mainly considered manifestations of ‘good citizenship’ by the government if they are set up in line with state objectives and are willing to serve as an auxiliary of the formal authorities in the neighborhood. Many citizen watches are therefore products of self-responsibilization processes, which have not yet received much academic attention.     

From consultation to participatory governance? A critical review of citizen engagement strategies in Queensland

This article explores what appears to be a major shift in the policies and practices of national and international governments–the increased attention to, and use of, citizen engagement strategies as a basis for developing more participatory forms of governance. The article examines recent citizen engagement initiatives of the Queensland state government which have grappled with these complex political, policy and service concerns. The potential innovation and effectiveness of citizen engagement techniques and approaches are examined. The limitations of technical methodologies based on a traditional consultative framework are highlighted. The article analyses the relationship between these citizen engagement practices and more strategic democratic reforms based on notions of participatory governance.     

Decentralized governance and environmental change: Local institutional moderation of deforestation in Bolivia

Dozens of countries have decentralized at least part of their natural resource policies over the last two decades. Despite the length of time that these policy experiments have been in force, there is little agreement about their effectiveness. We argue that part of this ambivalence stems from three limitations of extant studies, suggesting that future studies of decentralized natural resource governance should consider a combination of 1) variation in the local institutional context, 2) the fit between the reform and other public policies, and 3) more adequate outcome measures for decentralized resource governance. After developing such an approach, we posit that varying forest conditions depend on the moderating effects that local institutions have on the socioeconomic and biophysical drivers of environmental change. Analyzing data from interviews and remotely sensed images from 30 municipalities in the Bolivian lowlands, we find that the local institutional performance affects unauthorized deforestation directly and indirectly, but detect no effects on either permitted or total deforestation. © 2006 by the Association for Public Policy Analysis and Management.     

Political and public acceptability of congestion pricing: Ideology and self‐interest

Studies of the “stated preferences” of households generally report public and political opposition by urban commuters to congestion pricing. It is thought that this opposition inhibits or precludes tolls and pricing systems that would enhance efficiency in the use of scarce roadways. This paper analyzes the only case in which road pricing was decided by a citizen referendum on the basis of experience with a specific pricing system. The city of Stockholm introduced a toll system for seven months in 2006, after which citizens voted on its permanent adoption. We match precinct voting records to resident commute times and costs by traffic zone, and we analyze patterns of voting in response to economic and political incentives. We document political and ideological incentives for citizen choice, but we also find that the pattern of time savings and incremental costs exerts a powerful influence on voting behavior. In this instance, at least, citizen voters behave as if they value commute time highly. When they have experienced first‐hand the out‐of‐pocket costs and time savings of a specific pricing scheme, they are prepared to adopt freely policies that reduce congestion on urban motorways. © 2010 by the Association for Public Policy Analysis and Management.     

A multilevel puzzle: Migrants’ voting rights in national and local elections

How does international migration impact the composition of the demos? Constitutional doctrines and democratic theories suggest contrasting responses: an insular one excludes both non‐citizen immigrants and citizen‐emigrants; a deterritorialised one includes all citizens wherever they reside; a postnational one includes all residents and only these. This article argues that none of these predicted responses represents the dominant pattern of democratic adaptation, which is instead a level‐specific expansion of the national franchise to include non‐resident citizens and of the local franchise to include non‐citizen residents. This is demonstrated by analysing an original dataset on voting rights in 31 European and 22 American countries, and outlining a level‐sensitive normative theory of citizenship that provides support for this pattern as well as a critical benchmark for current franchise policies. The findings can be summarised in two inductive generalisations: (1) Voting rights today no longer depend on residence at the national level and on citizenship of the respective state at the local level; (2) Voting rights do, however, generally depend on citizenship of the respective state at the national level and on residence at the local level. In the article, these are called the patterns of franchise ‘expansion’ and ‘containment’. The former supports the idea of widespread level‐specific expansion of the franchise and refutes the insular view of the demos. The latter signals corresponding level‐specific restrictions, which defeats over‐generalised versions of deterritorialised or postnational conceptions of the demos. In order to test how robust this finding is, cases are analysed where the dominant patterns of expansion have been resisted and where unexpected expansion has occurred. With regard to the former, the article identifies constitutional and political obstacles to voting rights expansion in particular countries. With regard to the latter, the article shows that even where national voting rights have been extended to non‐citizen residents, containment remains strong through indirect links to citizenship.     

Putting the Public Back into Governance: The Challenges of Citizen Participation and Its Future

The past two decades have seen a proliferation of large‐ and small‐scale experiments in participatory governance. This article takes stock of claims about the potential of citizen participation to advance three values of democratic governance: effectiveness, legitimacy, and social justice. Increasing constraints on the public sector in many societies, combined with increasing demand for individual engagement and the affordances of digital technology, have paved the way for participatory innovations aimed at effective governance. Deepening legitimation deficits of representative government create opportunities for legitimacy‐enhancing forms of citizen participation, but so far, the effect of participation on legitimacy is unclear. Efforts to increase social justice through citizen participation face the greatest obstacles. The article concludes by highlighting three challenges to creating successful participatory governance: the absence of systematic leadership, the lack of popular or elite consensus on the place of direct citizen participation, and the limited scope and powers of participatory innovations.     

Revisiting the ideological congruence controversy

One of the limits of previous studies using respondents’ self‐placements and subjective party placements to examine levels of citizen‐government congruence is that they were limited to the post‐1995 period. This article extends the number of elections where it is possible to examine levels of citizen‐government ideological congruence with a survey‐based approach. In particular, a unique dataset has been collected that combines data from the Comparative Study of Electoral Systems and several national election studies. The results confirm recent studies that show that levels of citizen‐government ideological congruence are similar under majoritarian and proportional representation (PR) systems. Such studies, however, did not provide evidence that congruence is maintained over the course of a government's mandate. This article introduces, therefore, two measures of citizen‐government congruence that address this issue and that may revive the debate about which electoral systems strengthen the citizen‐government connection: citizen‐government congruence at the end of government mandates and change in congruence between elections. The results indicate that governments stay closer to the median citizens between elections under PR systems than under majoritarian systems. It is found, however, that this decrease in congruence in majoritarian systems is not detrimental to the point of observing smaller levels of congruence at the end of government mandates under majoritarian systems than under PR systems.     

“E” the People: Do U.S. Municipal Government Web Sites Support Public Involvement?

To what extent do local government Web sites support practical, meaningful public involvement? Fifteen years after the adoption and diffusion of the World Wide Web, the answer to this question remains cloudy and controversial. The promise—and peril—of Web‐based public involvement, known as e‐democracy, has been widely debated. Much of the debate has focused on theoretical abstractions or extrapolations of current political or technological trends. Empirical studies have been limited to reports on pilot projects, case studies, or special population surveys. This paper contributes to our empirical understanding of the question. It reports results of a recent comprehensive survey of official government Web sites in the principal cities of the 100 largest U.S. metropolitan areas. In particular, it examines whether and how U.S. city government Web sites facilitate users’ involvement in local public issues.