Administrative Capacity Building of Public Administrations Under the European Financial Assistance

From a European perspective as referring to EU member states, which are receiving European financial assistance, the idea of assessment of the countries＇ administrative capacity represents a priority and an issue of concern not only for the new member countries but also for the all the member countries. Based on its functions, public institutions should perform an evaluation or measure their administrative and organizational capacity performance when significant changes occur, in order to facilitate the necessary improvements for their organizational and administrative capacity. Following these considerations, after studying the literature concepts about the administrative capacity and based upon an empirical research, this article aims： （1） to classify the European countries （EU27） according to their administrative capacity, based on some relevant identified indicators as following the European Commissions＇ reports from the official websites; and （2） to identify and analyze the influence and effects that strategic management and project management have on the administrative capacity of Romanian public administration using a survey which analyses the performance of the Romanian public administration.     

Adaptability of Kuwaiti Public Administration Employees to Total Quality Management Requirements

This exploratory study examines the infrastructure of total quality management （TQM） in Kuwaiti public administration. The research was based on a questionnaire administered to a random sample consisted of 600 government officials from various Kuwaiti ministries. The basic elements of TQM which were investigated relate to work relations, administrative procedures, and professionalism. The objective of the study is to improve quality of public services through diagnosing and strengthening positive points, shedding light on the negative aspects, and giving recommendations on how to enhance services＇ quality. The study results showed that public administration employees are highly adaptable to TQM requirements. Statistically significant variations were found in adaptability to TQM requirements due to gender, age, educational level, job level, and work relations with regard to many aspects. It is recommended that decision makers in Kuwaiti public administrators take some measures to enhance TQM orientation such as simplifying administrative procedures, making greater compatibility between employees and type of work, investing more resources on continuing education of public administration employees and conducting field studies concerning adaptability of other government bodies （public institutions, public companies, etc.） to TQM requirements to see similarities and differences between them and the ministries in this regard and draw appropriate lessons.     

One-Stop Shops Reform in China as Sequencing： A Case of Chuzhou City

The article describes the action trajectory and the value concept of e-government service innovation in Chuzhou City, Anhui Province during 2006-2012. The background, value orientation, innovation, and reconstruction results as well as implementation strategy of the sequence of four rounds of reorganizing a one-stop shop structure are analyzed. From the perspective of overall efficiency of government services, some recommendations are put forward to break fragmented services of local government. At the level of central government, ideas and future directions have been discussed. In this respect, the Chuzhou City Government has been a pace-setter. Last year, it launched a new round of government reorganization. The aims are to realize every ordinary matter by applying one examination and approval and one review exercise; further increase the rate of on-spot handling; and try to ensure that for every complex matter, the three steps of reception, examination, and approval procedure should be completed in five days.     

The Effectiveness of Citizen Participation in Public Hearing of Current China

Public hearing system is regarded as the soul and core of modem administrative procedure; it plays a more and more important part in modem administrative affairs. Public hearing is an important way to listen to the voice of the public, and the main method to gauge public opinion before making public policies, laws, and regulations. In recent years, with the growing awareness of civic participation, public hearing system has played a big role in public policy-making process in contemporary China, but there is also a phenomenon that citizen participation is largely symbolic in most of the hearing, citizen participation cannot play its due role, and the effectiveness of citizen participation in public hearing is limited. Based on this background, the analyses about how to strengthen public hearing system construction, improve the representativeness of the representative and information disclosure system, are all very important to improve the validity of citizen participation in public hearings now to China.     

Public Policy： The Reality in the Practice of Management Agreements

This paper presents the new version of public policy for government transparency, outlining state＇s required functions, in the context of economic globalization, to enable fulfillment of social demands and Brazil＇s competitive insertion in international markets. In this sense, public policies were adjusted to the role of social and economic development promoter and regulator： Strengthening government capacity for formulating and evaluating them; increasing governance, i.e., government＇s ability to implement public policies, from the viewpoint of efficiency, efficacy, and effectiveness through the introduction of new organizational models and new partnerships with civil society; establishing management contracts, agreements, and partnership terms; and finally modernizing public management. E-government （e-gov） includes three of the seven lines of action of the information society： universal service, government available for all and advanced infrastructure. The Integration and Intelligence Government Information System （i3-Gov） was developed in open platform. Thus, new trends in shared and interagency management for public, productive, and growing third （voluntary） sectors are contemplated. The paper presents the results obtained with the Federal Government Voluntary Transfers Integrated System （SICONV）, which adequately fulfills the expectations of service and transparency, but needs improvement in regard to government participation without state interference.     

Bureaucratic Stagnation Versus the New Hope of the President of the Republic of Indonesia Joko Widodo

The process of bureaucratic services that is slow and complicated, is an administration malpractice even up to bureaucratic stagnation. An interesting phenomenon is done by the populist government leader Joko Widodo, the President of the Republic oflndonesia, when serving as the Governor of Jakarta to carry out supervision by way of ＂blusukan＂. This method attracted the attention of one of the richest men from the United States, the founder of ＂Facebook＂--Mark Zuckerberg. When he came to Indonesia to meet Joko Widodo in October 2014, he was invited by Joko Widodo to perform ＂blusukan＂ to Tanah Abang market. ＂Blusukan＂ is a surveillance method to the field on the right target and directly provide solutions to any problems that are found. The blusukan inspired him with the making of various policies such as health cards, smart cards, and others. The method of direct supervision on the fields is a quite powerful way to cut off the stagnation of bureaucracy. Joko Widodo who has started his steps as the President of the Republic of Indonesia, gives new hope to the people through the mental revolution and Trisakti doctrine policies in order to improve the welfare of the people toward the great Indonesia.     

Investigating the Implementation of New Public Management in Lebanon Ideas and Realities

This paper is an exploratory study that investigates the status of new public management （NPM） and the obstacles to its implementation within the Republic of Lebanon. The study employs a qualitative approach that examines two complementary data sources. The first data source is obtained from an extensive review of documents related to NPM that are available in the public domain such as policy initiatives and governmental projects. The second data source is obtained from in-depth semi-structured interviews with 40 stakeholders. Data is analyzed, using an iterative thematic content analysis. The findings suggest that the main obstacles that have inhibited the implementation of NPM in most public agencies in Lebanon include： the politicization of administration in the public sector, the lack of stability in the country, the non-targeted inconsistent and insufficient training, several institutional dysfunctions and organizational challenges, the absence of a country-specific applicable model of public management and the unsystematic and non-institutionalized link between concerned international organizations and the Lebanese public agencies. This research is significant as it provides a foundation for institutional practices to improve the design and implementation of NPM in the country. It also contributes to the relevant academic literature and fills a gap in the research on NPM in Lebanon. The paper provides policy recommendations needed to respond to the recurrent calls for administrative reforms in the Arab world especially in the aftermath of the popular uprisings in many of its countries.     

Information Freedom in the Contemporary Indonesia： Regulations and Its Dynamics on Public Sphere

The ＂reform order＂ is belief and generates a lot of regulations and laws. Among these are laws that guarantee the public in obtaining information. It is a sign that the society and the people of Indonesia have changed and entered a century of information society. The information freedom contained in openness also requires the support of public sphere. By Habermas＇s concept of the public sphere and its structural transformation in his early writings, it is noted how he takes up similar themes in his recent 1990s work within the context of a structural transformation of his own work in his linguistic turn. At the stake is delineating a concept of the public sphere which facilitates maximum public participation and debate over the key issues of the current conjuncture and which consequently promotes the cause of participatory democracy. From the studies conducted by reading the texts of mass media and primary literature sources that also direct observations, it is likely to find new public management model for bridging the transition after the political change in authoritarian Indonesia associated with public access to the freedom of public information transparent to strengthening citizenship.     

Development of E-Governance and Electronic Services in Ministry of Finance

Over the last two decades, government has made essential changes in order to improve public administration functioning. These changes were driven by a new government philosophy. The key concept in this new public policy is to connect information society, and public administration. In this context, the purpose of this study is through analyzing the process of computerization of public administration to determine the specific services provided electronically to the National Revenue Agency （NRA） in Ministry of Finance. Ministry of Finance and NRA are the administrative bodies that are reformed significantly in this field. E-governance is a political concept and philosophy which includes principles and the public administration working mechanism. E-government is electronic services provision platform that uses information and communication technology. The extensive monitoring and analysis lead to conclusions in two key areas--legal and technical organization. The lack of consistency between governments and the total reorganization of some areas of the state causes difficulties in implementing cyber plan in administrative services. There are other essential weaknesses that corrupt the system electronic reforms. It is important to be created a digital broadband market in Bulgaria. This will integrate the network systems of Bulgarian official institutions in a common electronic network.     

Bribery Problem in Kuwaiti Public Administration

This empirical study examines the bribery, problem in Kuwaiti public administration, its conception, magnitude, reasons, and its consequences. The study is a field research which is based on a random sample consisted of （600） people from various spheres of life in society. Study findings have shown that bribery in Kuwaiti administration is widespread and increasing, transcends nationality, gender, position, education level, and agencies in Kuwait which require paying attention to what kind of measures need to be taken to eradicate it. Recommendations are suggested on ways how to eradicate this problem in order not to become a phenomenon.     

Social Determinants and E-Disclosure： Empirical Evidence From Spain

In the last few years, new communication tools have been changing the relationship between administration and citizens in order to enhance public accountability that is essential for government transparency. Public accountability and transparency on the web are topics that have attracted the interest of several scholars, who have begun to investigate the determinants of disclosure. The local government＇s websites have become the main channel for communication with stakeholders and the most important disclosure tools. This paper explores the use of websites by local governments; especially, its aim is to find out which social determinants predict the diffusion of e-disclosure in the public sector in light of agency theory and neo-institutional theory. In particular, the paper contributes to increasing the literature on the e-disclosure, moreover, the scoring system for the e-disclosure analysis in public local government is proposed. The analysis is carried out on a sample of local governments （LGs） in Spain during 2012.     

Model for Management of Public Funds Transfers in SICONV

This article consolidates the efforts of the Information Systems Research Group for the construction of a reference model for the management of agreements celebrated based on the Brazilian federal government＇s voluntary funds transfers. It presents the Reference Model for covenants＇ processes, which is the product of the third phase of this research project. This model will be used as reference in the fourth phase of this project, when it will be applied to a sample of covenants. Experience gained in this step will allow the consolidation of the Reference Model. An important contribution of this work is to facilitate the understanding of proposals, so processes analyzed can be improved and redesigned. Processes information, from organization to details of each activity, can then be disseminated to all interested parties. Results here presented are not final. They will serve as input to the next stage of the project, which is the Assessment of the Reference Model by selected Stadual and municipal governments. Each entity will contribute with its own perspective to improving the idealized model.     

Work Conflict as Predictor of Job Stress＂ The Case of an Italian Public Administration

Job stress is a pervasive problem for workers and employers in today＇s economy and it is a timely and important topic for organizational setting. Negative job stress may adversely affect an employee＇s mental and physical health. The aim of the present research is to explain why job stress in the public administrations is a theme of increasing interest and why many studies have analyzed its functioning and diffusion. The variables influencing job stress are numerous and often analyzed from different perspectives. Despite the influence of a number of different factors, job stress can be studied by looking at several aspects as physical environment or/and psychosocial environment. This preliminary study investigated the role of one psychosocial source, level of perceived work conflict, on job stress. A case study was presented. A survey instrument was used to collect information from a Regional Public Administration of South Italy. Data from 1,127 respondents, representing a 91.63% of response rate, were analyzed. Statistical correlations and hierarchical regression showed that work conflict was a predictive aspect of job stress and has the highest contribution to explain the phenomena. The present research has a multidisciplinary value, by linking business science, psychology, and social science.     

Intellectual Capital and Public Management： A Bibliometric Analysis

Starting from the premise that public management, in the context from the emergent knowledge society, needs new forms to act and new tools to reach its objectives, this paper aims to find evidence of the adoption of the principles of intellectual capital under the public management, by raising scientific articles about the subjects, and aims to select theoretical referential about intellectual capital and public management, by bibliometric analysis. The processes presented 100 constant articles in the final portfolio, available in the data base Web of Science, Science Direct and Scopus. The bibliometric indicators show that the studies were published as from 1969, released by 15 international periodicals, written by 164 authors, used 241 key words related to the constructs of this study. It is believed that the identification of the main references helps the understanding of the foundations of this research field. Additionally, this paper provides many inputs that contribute to the comprehension of the subject at an international level, and that can be utilised in the development of future works.     

Human Resources in Public Administration in the Czech Republic

This paper informs about results of a research taking place within an internal grant of College of Polytechnics Jihlava, which is aimed at examining the efficiency in public administration from the point of view of the office workers. The research is divided into three stages which were proceeding gradually in large organisations of public administration carrying out self-government as well as state government in figurative effect. The research took place in the form of questionnaires, which were given to randomly chosen workers of the offices, and these anonymously answered 60 questions were divided into six topics： human resources, organizational capital, information capital, customer capital, performance measuring, and innovation capital. The respondents assessed the situation in the office using their own judgement. The aim of this paper is to inform about the results of this research especially from the point of view of human capital, organizational capital, and social capital in organisations of public administration.     

Productivity Improvement and Public Personnel Management： An Analysis of Presidents Reagan and Obama Administration

Considering the financial crises, all the recent presidents have emphasized the importance of productivity improvement in government, especially in public personnel management. Though there is a general agreement on the concept of productivity, the means to achieve productivity vary with president＇s ideology. President Reagan championed the cause of conservatism. On one hand, despite Obama＇s attempt to diffuse ideological question, his actions can be regarded as liberal. This study seeks to make a comparison between Presidents Reagan and Obama on their efforts in productivity improvement in public personnel management, based on their ideological preferences. President Reagan campaigned on an anti-Washington agenda. He promoted the idea that the government is the problem rather than the solution. He popularized the idea that the people are burdened with heavy taxation as a result of the big government. Therefore, the solution to heavy taxation was to cut big government, which can be accomplished by reducing unnecessary and expensive regulations. On the other hand, when President Obama came to office, the country was faced not only with a deep recession, but two difficult wars, the collapse of the banking and the auto industries, the housing crisis, and overall capacity crisis in the government. Obama resisted ideological level in his campaign speeches to diffuse the criticisms of the conservatives.     

English Teaching for Public Administration Students

This article is devoted to English teaching for public administration students in Russia at the International Market Institute, Samara region. The significance of this issue comes from the accepted new ＂Strategy of Innovative Development of the Russian Federation for the Period up to 2020＂, which emphasizes the necessity for the public servant to have a command of foreign language relevant working materials. Important outcomes are for Russian students The article reveals original working techniques, creation of given as results for successful transition to academic mobility     

Normative Stakeholder Theory in Local Public Services in Italy： Ethical Profiles and Effectiveness Management

It is well-known that stakeholder theory plays a unique role among management theories due to its focus on the moral foundations of business. Under this theory, managers should always act in the interests of the stakeholders, and their actions should reflect the liberal notions of autonomy, solidarity and fairness. Normative stakeholder theory is usually linked to philosophical ethics. Whereas some authors see stakeholder theory as applicable to the private sector alone, normative stakeholder theory has found its way into debate on the public administration, because a number of studies affirm that it can contribute to the effectiveness of public organization. On this basis, this work analyses local utilities that are now one of the areas where citizens can better assess government policy in terms of quality of life and the satisfaction of their basic needs by evaluating their ethical behaviour. Thus, it may well be interesting to analyse some of the behaviour patterns of local utility entities to verify the link between ethics and the efficient use of resources that assumes special significance in this context because the two elements have to coincide in order to obtain true fairness. Therefore, using a deductive-inductive methodological approach, the study begins by analysing the different normative concepts of stakeholder theory, to find the possible normative core best suited to this context. In the second part, it examines the ethical behavior of local utility entities to make a comparison with the previous normative stakeholder theory. This study will also be a useful starting point for future empirical research.     

Planning and Control System With a Network Approach： Evidence From the Italian Regional Governments

The focus on networks in public administration has grown rapidly in recent years and prompts modifications of traditional planning and control systems of public entities. Public networks have been defined as a response to the criticalities of New Public Management and they represent a recurring approach for policy implementation and service provision in the theoretical framework known as New Public Governance. This article addresses the question whether public entities are aware of being part of a network and whether they have actually changed, as such, their planning and control system. Focus is made on the case of Italian regional governments which are particularly significant for different reasons. First of all, the recent process of administrative devolution and federalism in Italy has reinforced regional governments＇ powers and responsibilities as well as their importance as actors in the political and economic scenario, where they can influence the behaviours of many public and private organizations. Furthermore, Italian regional governments have extensive autonomy and so they can actually modify and integrate traditional documents of their planning and control system. The article proposes a framework for mapping different approaches toward being part of a public network. This framework can support the interpretation of the behaviour of public entities involved in networks and take the initiatives to develop them.     

Public Administration Curricula and the One-Sided Attitudes of University Students and Practitioners in Chinese PA

This paper addresses the issue in the teaching of public administration （PA） in China. It provides students with the needed knowledge and skills, but fails to provide them with the broad perspectives needed in government. This is based on the internationally recognized and widely adopted psychological typing tool Myers-Briggs Type Indicator （MBTI）. Previous research showed that one can distinguish four dimensions in psychological typing of public administrators. The paper finds that Chinese students in PA develop especially as introverted, sensing, thinking, and perceiving practitioners. This can be concluded that from an analysis of the Psychological Quality of University students who want to be administrators and practitioners in Chinese PA. More attention in PA curricula for the non-rational aspects, as well as for the broad understanding of the public sector, and practice in the form of internships, might result in balancing the attitudes of students and future administrators. At the end, some recommendations are given.