对加快我国诉讼文化现代化进程的思考

法律本质上是一种文化现象.民事程序法的借鉴、移植、改革和完善,涉及到传统文化、法文化、诉讼文化的本土化以及他国文化的异质与同构等众多理论,关键是如何做到传统法文化与现代法文化、本国法律制度与西方法律制度和谐统一,对这一问题的解决可以归结为对文化之间的协同性及其差异性问题的认识程度,这是我国民事程序法改革与完善尤应重视的.     

我国隐型法律文化与显型法律文化之矛盾及其化解

法律文化的建设和发展对于文化强国目标的实现具有非常重要的意义。我国当代隐型法律文化相对于显型法律文化存在着明显的滞后性。产生这种矛盾和冲突的原因是多方面的。要解决这一矛盾，必须从建设中国特色社会主义的实际出发，坚持以马克思主义的法治思想为指导，进一步深化政治经济体制改革，强化学校教育在法律文化教育和培养中的主渠道、主阵地作用。     

论涉法涉诉信访的传统法律文化困局

涉法涉诉信访有着深刻的法律文化根源。包括了最高权力者享有司法权、无限上诉、多头露法、“无讼”观念等众多法律文化传统。在当前社会环境下，涉法涉诉信访制度面临着陷入恶性循环的困境中.涉法涉诉要走出现阶段的困境，必须依靠现代化的变革。     

中国传统法律文化及其对现代法治的借鉴意义

中国传统法律文化源远流长,博大精深,它是中国法律历史和文化的沉淀,反映了中国法律的特性和基本精神.中国传统法律文化虽有着诸多的时代局限之处,但其中仍不乏一些可供我们借鉴的用于当今的社会主义法治建设和精神文明建设的优秀成分,这些积极成分必然会对当前的社会主义法制建设产生深远影响.     

中国共产党的文化自觉和文化自信

中国共产党在带领人民进行革命、建设和改革的伟大历史征程中,逐步培育形成了高度的文化自觉和文化自信。通过梳理几届主要领导人关于文化建设的一系列论述发现,这种文化自觉和文化自信突出表现在多个方面:高度重视文化建设是中国共产党治国理政的优良传统;坚决巩固主流文化是中国共产党在思想战线上的基本经验;批判继承是中国共产党对待传统文化的基本态度;大胆吸收是中国共产党对外来文化的博大胸怀;创新发展当代文化是中国共产党的历史使命。中国共产党要始终代表中国先进文化的前进方向,就必须充分学习借鉴、继承发扬古今中外的一切优秀文化,立足于、扎根于中国特色社会主义伟大实践,推动当代中国文化的创新发展。     

邓小平理论与中国传统文化综述研究

邓小平理论既体现了马列主义的基本原理，又包含了中华民族的优秀思想，是马克思主义与中国优秀传统文化和当代中国实际相结合的光辉典范。本文从近五年学者所发表的文章中选择有代表性的观点，即邓小平理论与中国传统文化的渊源关系、邓小平理论对中国传统文化的继承和发展以及邓小平理论继承和发展传统文化的基本特点三个方面进行综述。     

和谐社会的道德建设对传统文化的继承与扬弃

在和谐社会的道德建设过程中,对传统文化中该继承什么,要重新审视评价,同时又要吸收借鉴西方文化中的为我们所用的东西。可以说,和谐社会的道德建设同传统文化的合理因子与吸收人类文明的一切精神财富的有机融合,才符合现代化与和谐社会道德建设的前进方向。     

应当批判地吸收近现代西方法文化精华——兼论正确处理党的领导与法治的关系

近现代以来,西方法文化在中国曾有过广泛的传播和影响。建设有中国特色的社会主义法治国家,离不开对西方法文化精华的批判吸收和借鉴。在推进中国民主法治建设的进程中,我们应当实事求是地对待近现代西方法文化,认真探寻正确处理党的领导与法治关系的途径。     

传统中国人格权制度内生要素与现代立法选择——比较法律文化视角

"人格权"是一个关系到民法典整体结构与立法进程的法律问题,需要展开更加深入细致的研究。作为肇始于西方的概念,对国外先进人格权制度的吸收与借鉴是我国相应制度建设的重要途径。中国特色法治体系的构筑,必须坚持从本国国情出发,汲取中华法律文化精华。考察法律传统中的内在人格权制度因素,需要立足中国古代身份制度这一土壤,具体分析传统法律对人格利益的保护与法律文化所蕴含的伦理道德基础。同时,结合域外理论范式与我国百年立法经验,支持人格权法独立成编,否定一般人格权制度,并对人格权类型化作出简要分析,以期构建具有中国特色的人格权制度体系。     

法理学视野下我国传统法中的情理诉求

正确看待我国传统法中的情理诉求,是当前推进我国法治建设中的一个无法绕开的问题。对此,不仅需要对我国传统法中的情理诉求进行整体性的审视,深入分析其＂情理＂之内涵,而且需要对其予以法律与道德关系之透视。我国传统法律文化的情理诉求基因延续至今,已经历了复杂的转换。借鉴西方的法律制度需要一个与中国法律传统相融转化的过程,而在这一过程中,此种情理诉求的文化基因决不会被抛弃,而当是创造性的蜕变与再生。     

从语言上进一步做好银行客户服务工作

目前，国内已有一些学者对客户服务工作进行研究，但仍不够系统和全面，有待深入，而与银行客户服务工作相关的研究也很少见。客户是有情感的人，银行工作人员的语言态度对吸引和维持客户有时起到十分重要的作用。本文讨论了其相关问题，并就进一步做好客户服务工作提出了几点建议。     

我国商业银行资产业务绩效影响的实证研究

通过对我国上市商业银行资产业务创新与经营绩效的实证研究,发现个人信贷创新业务与商业银行的经营绩效是正相关的,而公司信贷业务以及证券投资业务与商业银行的经营绩效是负相关的。根据研究结果,提出目前我国商业银行应大力发展具有特色的个人信贷产品,注重客户需求、拓宽产品的销售渠道、做好产品的售后服务,走个性化发展道路;同时,要注意风险的防控。     

Causes of Noncompliance with International Law: A Field Experiment on Anonymous Incorporation

Using two field experiments, we probe the efficacy of international rules mandating that incorporation services establish their customers’ true identities. The standards were designed to prevent anonymous “shell” corporations central to money laundering, corruption, and other crimes. Posing as consultants seeking confidential incorporation, we randomly assigned six experimental conditions in emails varying information about monetary reward, international and domestic law, and customer risk to 1,793 incorporation services in 177 countries and 1,722 U.S. firms. Firms in tax havens obey the rules significantly more often than in OECD countries, whereas services in poor nations sometimes prove more compliant than those in rich countries. Only the risk of terrorism and specter of the Internal Revenue Service decrease offers for anonymous incorporation, but they also lower compliance. Offers to “pay a premium” reduce compliance. The risk of corruption decreases response rates but, alarmingly, also decreases compliance rates. Raising international law has no significant effect.     

中国高等教育顾客满意度指数模型的构建

办人民满意的教育是我国高等教育的宗旨,对高等教育质量进行评估是受教育者的权利.根据我国高等学校的具体情况,在借鉴美国顾客满意度指数模型(ACSI)的基础上,尝试建立了由高校形象、顾客期望、感知质量、顾客满意、顾客忠诚和顾客信任等结构变量构成的中国高等教育顾客满意度指数模型(CHE-CSI).依据顾客满意度测量理论,设计了包括自我发展、专业课程设置、教师队伍、教学质量、图书馆、文娱活动和校园服务等质量因子和通行的满意度测量因子的指标体系,并编制了相应的问卷.总量表信度达到0.8999.因子分析表明,学生对高校教育质量的感知主要包括教学质量和校园服务两个方面.利用结构方程分析软件LISREL8.7对沈阳市六所高校的596名学生样本数据进行了模型验证分析.各项拟合系数均表明数据与模型拟合良好,其中RMSEA达到0.064.     

The Impact of Customer Orientation on Government Employee Performance

ABSTRACT

This article explores the impact of “customer service” orientation on government employee performance. Although public organizations have been encouraged to become customer-centered organizations, concerns exist about the application of such market orientations to the management of government organizations. This article joins in the customer orientation debate by exploring the impact of customer orientation on employee motivation and performance. Using quantitative and qualitative analysis of data from civilian employees at a Department of Defense installation, this study explores the impact of customer orientation on employee performance and motivation, across time and work roles.

Consistent with previous research that suggests that customer orientation is positively associated with public and private employee performance and work attitudes, the results of this study suggest that customer service orientation has a strong positive impact on employee performance and motivation. Employee customer orientation provides a connection to the organization's goals consistent with employees' affective and normative values of public service, and feedback necessarily to improve service delivery. The impact of formal management systems may be enhanced by their ability to strengthen an employee's customer orientation. Ultimately, however, efforts to create a more “market”-based orientation focused on institutional customers who purchase services may have limited impact, or even a deleterious effect on, employee performance and motivation, unless also accompanied by formal linkages to service beneficiaries.     

Assessing the regulatory model for water supply in Jakarta

This article assesses the regulatory model for urban water supply services in Jakarta, the capital of Indonesia. Water supply services have been privately operated there since February 1998 after two companies—Thames PAM Jaya (TPJ), operating in Eastern Jakarta, and PAM Lyonnaise Jaya (PALYJA), operating in Western Jakarta—signed 25‐years concession contracts with the state‐owned Jakarta City Water Company (PAM Jaya). An independent regulatory body, the Jakarta Water Supply Regulatory Body (JWSRB) was established in 2001. The article compares the regulatory system in Jakarta with the French and English approaches to water regulation. It then assesses this regulatory system from the perspective of customers in order to assess how well customer protection, a central purpose of regulation, is being performed. The article concludes that although the essential regulatory mechanisms and activities are operating in Jakarta, the key regulatory role of customer protection is not being performed because customers do not perceive that they receive an acceptable level of water supply services. Copyright © 2008 John Wiley & Sons, Ltd.     

E‐government and public service quality in Ghana

This article contributes to the growing discourse on the potential of e‐government to transform the operations of public sector institutions, thereby improving public services. It does so by conceptualizing public service quality into efficiency, economy (cost reduction), customer satisfaction, and service accessibility and draws on qualitative data from the Ghanaian narrative for illustration. As previous studies have demonstrated, this study also affirms the potential of e‐government in improving public services delivery by increasing efficiency, reducing the cost of operations, expanding access to services, and achieving customer satisfaction. Yet, there remains a repertoire of challenges such as weak ICT infrastructure especially in towns and villages, incessant power outages and illiteracy, which are drawbacks to fully harnessing the benefits of e‐government in Ghana. The study recommends that these challenges should feature prominently in e‐government policies to increase the chances of solving them.     

《食品安全法》十倍赔偿条款司法适用的实证考察

以《食品安全法》为依据,通过对24个司法判决的分析,总结出关于十倍赔偿司法适用的四个焦点问题。在每个问题上,司法判决都存在着截然不同的处理方法。这种情况对于十倍赔偿立法目的的实现,似乎起到了负面的牵制作用。对这些问题加以研究改进,应当对当下食品安全问题会有正面促进。     

Reinventing Local Governments and the E-Government Initiative

The Internet provides a powerful tool for reinventing local governments. It encourages transformation from the traditional bureaucratic paradigm, which emphasizes standardization, departmentalization, and operational cost-efficiency, to the "e-government" paradigm, which emphasizes coordinated network building, external collaboration, and customer services. Based on a content analysis of city Web sites and a survey of Web development officials, this article shows that many cities are already moving toward this new paradigm. These cities have adopted "onestop shopping" and customer-oriented principles in Web design, and they emphasize external collaboration and networking in the development process rather than technocracy. The article also analyzes the socioeconomic and organizational factors that are related to cities' progressiveness in Web development and highlights future challenges in reinventing government through Internet technology.     

Expectations,performance, and citizen satisfaction with urban services

The expectancy disconfirmation model has dominated private‐sector research on customer satisfaction for several decades, yet it has not been applied to citizen satisfaction with urban services. The model views satisfaction judgments as determined—not just by product or service performance—but by a process in which consumers compare performance with their prior expectations. Using data from a New York City citizen survey, this study finds that citizen expectations, and especially the disconfirmation of expectations—factors that previously have not been considered in empirical studies of the determinants of citizen satisfaction—play a fundamental role in the formation of satisfaction judgments regarding the quality of urban services. Interestingly, the modeling results suggest that urban managers should seek to promote not only high‐quality services, but also high expectations among citizens. Additional implications for research and public management practice are discussed. © 2004 by the Association for Public Policy Analysis and Management.