The perceived levels of job satisfaction among police officers: A descriptive review

Whereas job satisfaction is a popular research topic among industrial and organizational psychologists, police organizational researchers have all but ignored the area of job satisfaction. Considering its link to many organizationally important factors, such as productivity, morale, and personnel turnover, research on job satisfaction in policing should be important. The identification of how satisfied police officers are with various jobrelated factors can be extremely useful to the police executive. This article examines perceived satisfaction of a purposive sample of 2611 police officers, with respect to 23 job-specific and three global job satisfaction items.     

Cynicism: A factor in corrections work

Cynicism has long been known to be a characteristic in police work. A research study was undertaken to determine levels of cynicism commonly found among corrections workers. A twenty-question cynicism test, based on the one used by Niederhoffer in his study of New York City police officers, was used, but it was modified to fit the correctional setting. Results indicated a moderátely high level of operating cynicism in corrections officers, especially in those who work in “treatment” institutions.     

Validating Niederhoffer's Cynicism Scale: The Case for Black Officers

Previous methodological reports in the literature about cynicism have concluded that the Niederhoffer Scale is unreliable and meaningless in predicting police officer behavior. The entire research has rested on small samples of white officers, despite the increasing presence of black officers in urban departments.

Past literature has examined the relationship between the cynicism scale and other attitudinal constructs. Despite the fact that the scale is intended to predict behavior, correlations between the scale and behavioral criterion variables have not been reported.

In this paper we present the results of conventional reliability analysis on a sample of black police union activists. The twenty item scale is resubjected to a five factor varimax solution. Only eight items are observed to reload on factors initially observed by Regoli (1976) and indicate little stability within internal factor configurations.     

Assessing police work experiences: Development of the police daily hassles and uplifts scales

The development of two self-report scales that measure police daily hassles and uplifts is reported These scales reflect the positive and negative work experiences common to police officers. Self-report questionnaire data were provided by 330 police officers drawn from a systematic sample of all ranks and work sections within an Australian police department. Results showed that 19 dimensions of police hassles and 12 dimensions of police uplifts could be grouped into two broad domains of organizational and operational experiences. Correlations with job satisfaction and perceived quality of life (PQOL) indicators supported the construct validity of the scales and suggested that organizational hassles and uplifts were more important than operational experiences in determining a police officer's PQOL. When compared to population norms, police officers reported more favorable levels of PQOL. These results raise questions about the assertion that policing is highly stresful, and they demonstrate the need for a more systemic view of police work that takes into account experiences that are beneficial as well as experiences that are harmful to an officer's well-being.     

Gender differences in police officers' attitudes: Assessing current empirical evidence

Research on attitudinal differences between female and male police officers has burgeoned since the 1980s, producing a rich albeit at times contradictory legacy. Focusing on quantitative studies published after 1990, this current study reviewed empirical results regarding attitudinal differences between female and male police officers. A comprehensive search of the literature yielded thirty-three articles where gender was used either as an independent or control variable in multivariate regression analysis. A general finding was that officer gender has only a weak effect on officers' attitudes toward community policing, the community and neighborhood residents, job satisfaction, and domestic violence. There was some limited evidence showing that male and female officers differ in their attitudes toward the police role and stress. The limitations of this research are pointed out, and the directions for future research are identified.     

The validity of Niederhoffer's cynicism scale

Arthur Niederhoffer's (1967) Behind the Shield is widely regarded as a classic in the policing literature, yet problems associated with measurement of the key latent trait, cynicism, have limited the extent to which conclusions may be drawn from Niederhoffer's work, as well as some subsequent police cynicism research. In this article, Niederhoffer's research is revisited using survey data recently collected from a random sample of 499 Philadelphia police officers. The analysis begins by examining the validity of Regoli's (1976) modified cynicism scale from the perspective of Item Response Theory (IRT), using Rasch modeling techniques in an effort to more fully understand the scale's measurement properties. Then, Niederhoffer's primary research hypothesis is revisited. Three main findings are drawn: (1) the Likert response categories are being used by respondents as intended; (2) some of the scale items exhibit gender and race bias; and (3) the scale can be improved by dropping several items. Once the scale is adjusted, the findings indicate that the relationship between officer cynicism and years of service is slightly stronger than when the scale is used in its original form. Further, regression analyses yield theoretically consistent findings for the relationship between cynicism and one job-related measure (departmental disciplinary charges).     

Voluntary turnover of field operations officers: A test of confluency theory

This article explores classic and contemporary explanations for voluntary police turnover in one of the largest police departments in the Southeast—the Birmingham (Alabama) Police Department (BPD). It specifically tests confluency theory and eight variables associated with job satisfaction as predictors of turnover among field operations officers. Confluency theory, an untested theory, attributes police turnover to an absence of preemployment job awareness and to incongruencies between job expectations and job realities. Results from a survey of 232 current officers and 60 former officers disagreed with conventional wisdom and the majority of turnover research findings. Former BPD officers were generally more satisfied with their jobs in BPD than current officers. Logistic regression further indicated that confluency theory and the job satisfaction variables investigated are poor predictors of field operations officers who leave the BPD.     

Police drinking behavior and organizational deviance: An exploratory approach

Contemporary literature on police officer subculture has focused on correlates of cynicism while ignoring behavioral manifestations within law enforcement organizations. This paper explores the relationships between trouble due to drinking, cynicism, absenteeism, rank and deviation from police officers. Antecedent variables examined by regression analysis are observed to explain forty-eight percent of the total variance in police officer drinking scores and is highly significant. The relationship between a modified version of the Niederhoffer cynicism scale and the trouble due to drinking scale [r=−.22] is in an opposite direction than expected from anomie theory and seems to suggest that drinking behavior is an alternate adaptation to the stresses and strains of policing for older, higher ranking officers.     

Demographic and workplace characteristics which add to the prediction of stress and job satisfaction within the police workplace

Much research has been conducted into aspects of the police workplace that contribute to stress for individual officers. The current paper examines the influence of worksplace and job characteristics on both officers' stress and their job satisfaction. Police officers recruited from two divisions of an Australian state police service (n=749) were surveyed. Results show that there was a positive relationship between organizational support and job satisfaction and a negative relationship between organizational support and job stress. Difficulty in dealing with organizational change led to lower job satisfaction and higher levels of job stress. Working long hours led to increased job stress but it did not lead to lower job satisfaction. In contrast, shiftwork led to lowered job satisfaction but it did not lead to job stress. Of particular interest in this study was the finding that the job content factor of dealing with dangerous and unpredictable duties was not predictive of job stress but in fact led to higher job satisfaction. Authors' Note: Jeremy Davey, DipT, Bed, Med, is Deputy Director, Centre for Accident Research and Road Safety, School of Psychology and Counselling, Queensland University of Technology, Beams road, Carseldine, Qld 4034, Australia.     

Anxiety and cynicism: Companions of the police officer

The work of enforcing the law has inherently aerated anxiety and cynicism among police officers. Through the use of Neiderhoffer’s Police Cynicism Scale and the State-Trait Anxiety Inventory, the levels of anxiety and cynicism were measured in a random sample of peace officers from the Attanta area. The authors found, through the use of a single-factor analysis of variance, that when anxiety decreased, cynicism decreased. One conclusion, contrary to earlier studies, was that cynicism is higher among new police officers than among veteran officers.     

Job demands, job resources, and burnout among police officers

The purpose of this study was to examine the relationship between job demands, job resources, and burnout, and to examine if burnout could predict both work and health-related outcomes among police officers. The participants were 223 Norwegian police officers, and data were collected using a questionnaire. The study was part of a national survey of both health care and non-health care professions. The overall level of burnout was low among police officers compared to other occupational groups tested in Norway. Both job demands and job resources were related to burnout, especially work-family pressure was an important predictor for all of the three burnout dimensions. Burnout predicted individual outcomes, such as psychosomatic complaints and satisfaction with life, as well as work outcomes, such as job satisfaction, intention to quit, and organizational commitment. Suggestions for potential interventions to reduce burnout and negative individual and organizational consequences are presented.     

Motivations for becoming a police officer: Re-assessing officer attitudes and job satisfaction after six years on the street

Few studies had examined the stability of motivations for becoming a police officer over time, especially among minority and female officers. Moreover, research had not explored the links between original motivations and job satisfaction, a likely proxy measure of motivation fulfillment. The current research was a follow-up to Raganella and White (2004) who examined motivations among academy recruits in the New York City Police Department (NYPD). Using the same survey and analysis, this study re-examined motivations among officers from the same NYPD recruit class after six years on the job, and explored both motivation stability and the relationships among motivations and job satisfaction. Results suggested that motivations have remained highly stable over time, regardless of officer race/ethnicity and gender. Findings also suggested that White male officers were most likely to report low job satisfaction, and that there is a link between low satisfaction and unfulfilled motivations. Moreover, dissatisfied officers were much less likely to have expressed strong commitment to the profession through their original motivations, suggesting that low commitment up front may lead to low satisfaction later on. The article concludes with a discussion of implications for police departments, particularly with regard to recruitment and retention practices and efforts to achieve diversity.     

Job Stress,Job Involvement,Job Satisfaction,and Organizational Commitment and Their Associations with Job Burnout Among Indian Police Officers: a Research Note

Job burnout can negatively impact individual officers, the organization that employs the burned out officers, citizens with whom these officers directly interact, and the community more broadly. The vast majority of the empirical research on burnout has been based on Western police officers. The present study extends our understanding of the associations that job stress, job involvement, job satisfaction, affective commitment, and continuance commitment have with the three dimensions of burnout (emotional exhaustion, depersonalization, and a reduced sense of accomplishment) among Indian police officers. Ordinary least square (OLS) regression analysis was used to examine survey data from 827 police officers in the Sonipat and Rohtak districts of the Indian state of Haryana using a systematic random sample. The findings indicate that job involvement and job satisfaction were associated with lower levels of all three dimensions of burnout. Job stress was associated with emotional and reduced accomplishment burnout. High affective commitment was associated with lower levels of a reduced sense of personal accomplishment, while continuance commitment was associated with higher levels of emotional and depersonalization burnout. The results suggest that job stress, job involvement, job satisfaction, affective commitment, and continuance commitment have effects on burnout among Indian officers, as has been found among Western officers. As such, police scholars and administrators should focus on reducing job stress and continuance commitment and increasing job involvement, job satisfaction, and affective commitment among officers.     

Job satisfaction: The gender perspective among police officers

Although women constitute more than 50% of the United States’ population, their percentage among police officers is approximately 9%. Despite being relatively new to policing as fully accepted officers, their growth in numbers should be higher. Nevertheless, such growth may be stagnant. The reasons for this phenomenon are still under examination, and any research that can shed light on this quandary is useful. This article examines job satisfaction among police officers and whether there is a difference by gender. The belief is that if job satisfaction among women police officers is low, this could reflect why more women are not entering law enforcement. However, the data analyzed from a purposive sample of 2,309 male and 309 female officers suggest that there is little difference in job satisfaction solely by gender.     

Women in Law Enforcement: Subverting Sexual Harassment with Social Bonds

Female law enforcement officers who have strong social bonds with their colleagues can reduce the effect that sexual harassment has on job satisfaction. Social bond theory was tested to examine the relationship between sexual harassment and job satisfaction in a sample of 109 active-duty male and female police and correctional officers. Law enforcement personnel are thought to be particularly vulnerable to stressors on the job, like sexual harassment, but they can significantly benefit from strong departmental and colleague support. With some progress toward gender equity, this study shows that female officers still face barriers that are linked to this predominantly male-dominated career.     

Organizational Climate, Perceived Citizen Support, and Job Satisfaction of Police Officers: Findings from the Post-Grand Reform Era in South Korea

Two major police reforms were introduced in South Korea in 1991 and 1999 to help bring about a shift from a colonial style of policing to a form more prevalent in developed economies pursuing the rule of law, observance of human rights, and the practice of democratic policing. We conclude that the findings from the present study, drawing on a survey of a national sample of 406 South Korean police officers, offer modest support for the efforts of the Grand Reform in its impact on police officers?? satisfaction with promotion and salary and benefits. While few demographic characteristics, with the exception of age and years of experience, were associated with job satisfaction, there is strong evidence for the relationship between organizational characteristics and job satisfaction. Management support and perceived citizen support of police are associated with both measures of satisfaction, promotion and salary/benefits, while the police officers?? relationship with their supervisors is less than stellar. Finally, officers who believe that the primary operating philosophy of the police is to serve the government appear to be satisfied with their jobs relative to their opportunity for promotion, which is perhaps a more critical measure for them than salary and benefits, reflecting the presence of a police organizational climate that is still rooted in the historical military culture of Korean police. The findings from this study suggest that more efforts are warranted in improving organizational climate if officers are to believe their primary goal is to serve the citizen, a fundamental element of democratic policing.     

Predictors of job satisfaction among police officers: Does personality matter?

The aim of this research was to enhance the theoretical foundation of job satisfaction within the field of policing. The data were collected through a self-report survey administered to a sample of sworn police officers (N = 87). The primary research question was whether personality characteristics significantly contribute to perceptions of job satisfaction beyond which could be explained through demographic and job characteristic variables. Although results of hierarchical multiple regressions revealed that overall personality measurement added to the variance accounted for in job satisfaction beyond demographic and job characteristic variables, none of the independent personality scales were significant predictors. Overall, results demonstrated that years of experience and the job characteristic factors of autonomy and feedback were the most important predictors of job satisfaction in this sample of police offers. Implications and future directions are discussed.     

Fear is a Disease: The Impact of Fear and Exposure to Infectious Disease on Correctional Officer Job Stress and Satisfaction

This study examined individual and work-level factors that impact job stress and satisfaction for correctional officers. Existing research has explored officer job stress and satisfaction, but very few studies have focused specifically on fear of contracting an infectious disease while at work (HIV/AIDS, hepatitis, and tuberculosis), and the impact fear of and exposure to infectious disease have on correctional officer job stress and satisfaction. Random sample data were collected from 2,999 male and female officers from across the state of Texas to assess job stress, satisfaction, personal safety, and exposure to infectious disease. Ordinary Least Squares analyses indicated that fear of disease was positively correlated with job stress, and inversely correlated with job satisfaction. Exposure to disease however, failed to yield any significant effects on job stress or satisfaction. Officers who felt that their supervisors were supportive of them on the job reported less stress and higher satisfaction levels, while perceived dangerousness of the job was positively correlated with job stress. These findings highlight the importance of supervisory support as well as continuous, in-depth education and training on infectious diseases for officers.     

An Exploration of the Relationship Between Emotional Intelligence and Job Performance in Police Organizations

The aim of the current study is to explore the relationship between emotional intelligence and job performance in a sample of 310 police officers. The results show significant correlations between EI levels and police job performance. After controlling for general mental abilities and personality traits, EI has been found to explain additional incremental variance in predicting police job performance. Applied implications of the findings for police organizations are discussed.     

Officer Preferences for Male Backup: The Influence of Gender and Police Partnering

Much of the extant literature regarding women in policing focuses on job stress, perceptions of job performance, and inherent difficulties associated with their immersion in a traditionally male-dominated profession. Little attention, however, has been given to perceptions regarding gender and backup preferences among police officers. This study sought to examine the impact of professional and demographic characteristics of municipal police officers in a southern state on preferences for male police officers as backup. Multivariate analysis indicated that gender, partner status, race, and marital status significantly impacted officer preferences for male backup. However, further examination of the interaction effect between gender and partner status revealed a gap in the preferences for officers with no partners. Although officers with no partners reported lower overall preferences for male backup than officers with female or male partners, the disparity of preference between male and female officers with no partners was sizeable.