Managing Racial Diversity: Matching Internal Strategies with Environmental Needs

Although demographic diversity has been of paramount concern to researchers and practitioners in public management, studies exploring managerial strategies to capitalize on and respond to the needs of diverse client populations are scarce. This article examines strategies for managing diversity as a way to buffer environmental challenges in service delivery and performance resulting from heterogeneous client demands. Findings suggest that administrators prioritize diversity efforts when faced with higher levels of regulatory violations (a performance measure). A higher percentage of black residents is associated with lower service quality. However, the effect of managerial strategies for diversity on performance is conditioned by the racial composition of the clients: as the percentage of black nursing home residents increases, diversity management efforts are associated with a lower number of regulatory violations. Similarly, at higher levels of racial heterogeneity, diversity management efforts are associated with fewer regulatory violations.     

Parent-child Communication,Social Norms,and the Development of Cyber Aggression in Early Adolescence

Journal of Youth and Adolescence - To understand the development of cyber aggression during adolescence, it is important to consider the temporal variability of its potential predictors. This study...     

Constitutional overperformance: an empirical study of de facto protection of rights with no de jure equivalents

European Journal of Law and Economics - In this paper we aim to contribute to the debate on successful enforcement of constitutional rules and its determinants by extending the focus to the...     

Mitigating Intergroup Conflict: Effectiveness of Qualifying Subjective Justice Views as an Intervention Technique in Comparison to Empathy Induction

Social Justice Research - Intergroup conflicts can be triggered and perpetuated by collective perceptions of injustice. In two experiments, we applied the qualifying of subjective justice views, a...     

Mapping the use of knowledge in policymaking: barriers and facilitators from a subjectivist perspective (1990–2020)

Policy Sciences - The use of knowledge and evidence in policymaking is a recurrent topic of research due to its scientific and policy relevance. The existing and expansive body of literature has...