电子政府是抑制官僚主义之良策

电子政府能够有效地抑制官僚主义,抑制行政膨胀,促进规模适度的政府建立,从而加快有限政府的形成。     

整合信息资源推进信息化建设——河北省劳动和社会保障信息整合的探索与实践

随着劳动和社会保障信息化建设的逐步深入,信息孤岛问题越来越突出。如何对信息资源进行整合,使信息化建设与新的业务需求紧密契合,发挥劳动和社会保障信息化管理系统的作用,是当前我省劳动保障信息化建设需要着重解决的问题。     

The diffusion of e-government innovations in Turkey： A conceptual framework

This paper aims to draw a conceptual framework about combining the diffusion of innovations literature with the use of e-government applications that are being used newly in Turkey. In recent years, their development still continues to grow rapidly. Thus, these applications can be accepted as innovations. In order to understand the patterns of diffusion that depend on a time process, we argue that the characteristics of e-government applications have effects on diffusion and rate of diffusion itself. With the combining efforts of literature and characteristics of e-government applications, some propositions are suggested with the help of diffusions of innovations literature and the validity of the conceptual framework that is drawn by the study that is aimed to be tested empirically for Turkey in further studies.     

Cyberterrorism and Cyber Attacks in the Public Sector: How Public Administration Copes with Digital Threats

Cybersecurity concerns among citizens and public administration officials are considered to be one of the major barriers to e-government implementation. While cyberterrorism is on the rise, the operational state of cybersecurity in the public sector appears as a black box and previous literature has scarcely examined how public authorities perceive and cope with cyber attacks. This study investigates public employees’ attitudes toward cybersecurity in the public sector, as well as the arrangements and measures in place to protect sensitive governmental data and securely manage it for privacy and regulatory compliance. Thus, it contributes to the e-government literature by presenting a comprehensive framework of cybersecurity in the public sector and by providing empirical evidence thereof. Furthermore, it gives an insight into the prevalent attitudes and cybersecurity infrastructure within the realm of public administration. Finally, the article derives research and managerial implications and provides suggestions for future research.     

e-Government Development and Government Effectiveness: A Reciprocal Relationship

To explain the positive reciprocal relationship found between e-Government Development and Government Effectiveness, a five-level model is constructed to track the paths that must be taken for public servants to be trusted to enact e-Government Development. A combination of reform, discretionary and adaptive contributions by public servants can lead to the establishment of public service bargains at the third level. ‘Post-New Public Management’ reforms and exceptional adaptive leadership are, however, required to move countries to the fourth level where public servants are trusted to act across the range of role identities required to enact e-Government.     

Impact of Government Capacity and E-Government Performance on the Adoption of E-Government Services

ABSTRACT

This study explored the impact of government capacity and e-government performance on the adoption of e-government services by integrating it into the Technology Acceptance Model (TAM). The results showed that both government capacity and government performance were significant determinants of the perceived usefulness of e-government services. Also, government capacity was revealed to positively predict e-government performance. In addition, perceived usefulness of e-government services was found to be a significant predictor of the intention to recommend the adoption of e-government services. The implications of these findings on the implementation of e-government are discussed.     

公共部门电子服务质量评价研究

近年来电子政务的兴起和大力发展,使得电子服务被提升到一个全新高度,成为政府绩效评估的核心取向之一。本文在公共部门变革回顾和公共部门服务质量内涵界定基础上,总结比较了公共部门服务质量测评的两类模式:差异模式和绩效模式,深入分析了其维度构成及影响要素,并对评价过程中控制变量选取问题进行了探讨,以为我国公共部门电子服务建设提供理论参考。     

Evaluating the Potential of a Web-based Portal to Support the Leverage of Professional Expertise across Local Authority Boundaries

The national strategy for local e-government identifies joining up services and the sharing of information as key components in improving the quality and efficiency of public services. A project to design and evaluate a web-based portal to support leverage of professional health and safety enforcement expertise across local authority (LA) boundaries was undertaken. The project clearly demonstrated that there was support by operational officers for the concept of knowledge sharing but there was limited uptake of the portal, particularly those functions that were designed to facilitate collaborative working. The research identified the significance of management commitment to knowledge sharing and the importance of users understanding the rationale for, and benefits of, engagement with IT systems which are not developed in-house. It also indicated that whilst web-based systems can provide a means by which profession knowledge can be levered across LAs, the complexity of linking over 400 LAs with their pluralistic structures and cultures should not be under-estimated.     

The Working Out of Modernization in the Public Sector: The Case of an E-government Initiative in Greece

It has become common place for governments to initiate electronic-government projects in order to reform public administration. This paper seeks to explore the ways in which an e-government project, as a potential mode of reformation, is established and made to work, and then, further, to account for some of its consequences for conventional public administration. To do so we draw upon a detailed empirical study of a Greek e-government initiative, the establishment of Citizen Service Centres (CSCs). CSCs represent a significant part of Greece's e-government strategy, which has sought to modernize public administration and make the provision of public services more efficient, accessible and responsive to citizens. Drawing upon Foucault's work on power/knowledge we show that the e-government initiative is established through various technologies of power that intend to discipline public sector staff towards a particular mode of working. We also illustrate that the establishment of these modernization practices is the outcome of considerable negotiation, improvisation and enactment as different occupational groups seek to collaborate (or not) across professional and institutional boundaries. Finally, we show and argue that rather than reforming the provision of public services, such e-government based modernization projects are more likely to reproduce, in more complex ways, the long established public sector practices it sought to change.     

An Empirical Study of E-Government Service Adoption: Culture and Behavioral Intention

This study seeks to identify and understand the important factors that influence citizens’ behavioral intention to take up e-government services. We adopted a research model empirically tested in the United States. The model integrates three established constructs—the Technology Acceptance Model (TAM), trust, and computer self-efficacy. We conducted the research in the United Arab Emirates (UAE), a leader in e-government development in the Arab world. Our findings are mostly different from the U.S. study and suggest that behavioral intention may be influenced by citizens’ cultural context. This study contributes to a better understanding of citizens’ behavioral intention and adoption factors in e-government, in particular from a cultural perspective. The findings may help governments formulate effective strategies to improve the level of citizens’ uptake of e-government services. This study paves the way for further research on an e-government adoption model that is robust across cultures.