电子政府发展与政府决策体制创新研究

电子政府是信息网络技术背景下迅猛发展的一种新的政府架构,是政府再造的理性选择。电子政府的发展为创新政府决策体制提供了新的空间。电子政府能促进政府决策组织系统的完备化变革、决策权力体制的合理化调整、决策信息系统的互动化运转以及决策文化的现代化变迁。     

The Working Out of Modernization in the Public Sector: The Case of an E-government Initiative in Greece

It has become common place for governments to initiate electronic-government projects in order to reform public administration. This paper seeks to explore the ways in which an e-government project, as a potential mode of reformation, is established and made to work, and then, further, to account for some of its consequences for conventional public administration. To do so we draw upon a detailed empirical study of a Greek e-government initiative, the establishment of Citizen Service Centres (CSCs). CSCs represent a significant part of Greece's e-government strategy, which has sought to modernize public administration and make the provision of public services more efficient, accessible and responsive to citizens. Drawing upon Foucault's work on power/knowledge we show that the e-government initiative is established through various technologies of power that intend to discipline public sector staff towards a particular mode of working. We also illustrate that the establishment of these modernization practices is the outcome of considerable negotiation, improvisation and enactment as different occupational groups seek to collaborate (or not) across professional and institutional boundaries. Finally, we show and argue that rather than reforming the provision of public services, such e-government based modernization projects are more likely to reproduce, in more complex ways, the long established public sector practices it sought to change.     

An Empirical Study of E-Government Service Adoption: Culture and Behavioral Intention

This study seeks to identify and understand the important factors that influence citizens’ behavioral intention to take up e-government services. We adopted a research model empirically tested in the United States. The model integrates three established constructs—the Technology Acceptance Model (TAM), trust, and computer self-efficacy. We conducted the research in the United Arab Emirates (UAE), a leader in e-government development in the Arab world. Our findings are mostly different from the U.S. study and suggest that behavioral intention may be influenced by citizens’ cultural context. This study contributes to a better understanding of citizens’ behavioral intention and adoption factors in e-government, in particular from a cultural perspective. The findings may help governments formulate effective strategies to improve the level of citizens’ uptake of e-government services. This study paves the way for further research on an e-government adoption model that is robust across cultures.     

Evaluating the Potential of a Web-based Portal to Support the Leverage of Professional Expertise across Local Authority Boundaries

The national strategy for local e-government identifies joining up services and the sharing of information as key components in improving the quality and efficiency of public services. A project to design and evaluate a web-based portal to support leverage of professional health and safety enforcement expertise across local authority (LA) boundaries was undertaken. The project clearly demonstrated that there was support by operational officers for the concept of knowledge sharing but there was limited uptake of the portal, particularly those functions that were designed to facilitate collaborative working. The research identified the significance of management commitment to knowledge sharing and the importance of users understanding the rationale for, and benefits of, engagement with IT systems which are not developed in-house. It also indicated that whilst web-based systems can provide a means by which profession knowledge can be levered across LAs, the complexity of linking over 400 LAs with their pluralistic structures and cultures should not be under-estimated.     

电子政务建设与政府治理变革

电子政务建设具有提高政府运作效率 ,重构政府工作模式 ,提供全天候、全方位的政府服务 ,形成公众参与社会经济管理的新途径 ,转变政府的社会角色等作用。电子政务建设已经成为行政改革的重要推动力量 ,表现为从外在的技术形式到内在的组织关系、从表层的政务方式到深层的制度建设的变革过程。基于信息网络的电子政务将推动政府管理向无缝化、一体化、代理化、参与化、企业化和知识化等方面创新和发展。     

以信息化手段加速服务型政府的建设

当前政府改革的重要内容之一是建设服务型政府,这也是新经济环境对我国政府职能变革的要求。在观念创新的前提下,以政府信息化为手段,推行电子政务,是建设服务型政府的关键。     

E-government and moral citizenship: the case of Estonia

The present article concerns Estonian e-government, that is, the digitalization of government and public administration, and the way e-government produces a moral citizen. Although several case studies on e-government exist, they have seldom been sensitive to the local conditions shaping the functions and social meaning of digitalization. E-government involves producing knowledge, and the present article draws on a theoretical perspective that stresses the tight relationship between knowledge and power. In Estonia, the power–knowledge regime is characterized by centralization. Centralization is the condition for a firm national e-government policy, and within this policy, an image of the unique Estonian citizenry is produced. The Estonian moral citizen who emerges out of e-government is de-politicized and detached from a social context, on the one hand, and strongly politicized and attached to a specific ethno-national community, on the other.     

Electronic government interoperability framework in Greece： Project management approach and lessons learned in public administration

The implementation of e-government is a burgeoning phenomenon across the globe. However, a review of the IS literature reveals the inability of public administration organizations to complete information technology projects successfully. Unless governments learn to manage the government transformation projects, these e-dreams will turn into global nightmares. The shortage of studies on e-government implementation presents a knowledge gap that needs to be plugged. This paper describes and analyzes the implementation and the project management approach of the electronic government interoperability framework （EGIF） in Greece. Our intent is to present an application of a goal-driven project management methodology named EGTPM （electronic government transformation project management） in order to use it as a methodological reference when navigating in the open sea of information technology project implementations in the area of public administration. The successful implementation of the specific project indicates that the application of EGTPM approach could provide a solution to achieve government transformation objectives more effectively and efficiently.     

Does e-service quality of online grievance redress portals lead to satisfaction? An outlook from the perspectives of Indian youth

In a democratic country like India, citizens expect quality public services, from the government. The information technology-enabled versions of public services cannot be an exception. In order to develop strategies leading to increasing levels of satisfaction of the citizens, the quality of the services should be analyzed. For efficient and effective public service delivery, many countries all over the world attempt to develop the transparent and accountable online system to bring the citizen's faith in governance. The present study attempts to check that does the e-service quality of the online grievance redress portal satisfy the student users. Dimensions and construct of the proposed model were extracted from literature, a survey was conducted by employing a questionnaire, soliciting inputs from 677 respondents. Partial least squares structural equation modeling (PLS-SEM) modeling was used to drive the results. Results indicates that security and privacy, is the utmost significant dimensions for student satisfaction as it helps to develop trust in the online e-governance system to bring satisfaction that increases the usage of the grievance portal It is followed by reliability and delivery of quality of information. The demographic variable, gender observed to be not having a significant relationship with the students' satisfaction concerning e-government services. The limitations and future research scope of the study are also presented.     

政务微信群重塑政治沟通体系的机制研究

微信群内的信息沟通与传播具有打破时空边界限制、入群成员共同虚拟在场以及群聊信息具有及时、公开、共享性等新特征。在被广泛用于我国政府系统后,政务微信群成为政治信息传播的新媒介,实现了对我国政务系统的无缝隙覆盖,也已成为推动政务工作与社会治理的常规性手段。相较于正式的文件、会议、电话等传统的政治传播媒介,政务微信群深刻地改变了政务办公的逻辑与机制,重塑了政府内部的政治沟通体系。具体表现为:重塑了上下级之间的部署与督导考核体系;建立了分散部门之间的协调与联动治理体系;再造了横向同级政府组织之间的竞争体系。