香港模式及其对我国电子政务市场化建设的启示

本文对香港特别行政区政府电子政务建设中市场化模式进行分析，运用公共行政、经济学的相关理论，借鉴国内外电子政务建设的经验，提出我国电子政务建设市场化运行机制构建的思路。     

加速发展山西省县域电子政务的思考

加速发展县域电子政务是构建“服务型”政府、建设新山西的重要途径。由于社会公众对电子政务的认识度和参与度较低，使得我省县（区）电子政务发展相对滞后。为加快发展县域电子政务，政府一定要统一认识。加强统筹规划；制定优惠政策，吸引和留住信息化人才；完善各项法律、法规，不断提升县域政府网站信息公开、在线办事和公众参与功能。     

Multichannel Delivery of Public Services: A New and Complex Management Challenge

A strategic challenge facing all governments today is how to deliver services effectively and efficiently. At one time, they thought that they could meet this challenge by exploiting technology and going the E-government route with the promise of single-window, integrated, intelligent service delivery. Very quickly, however, they had to accept the fact that they would have to overcome a multitude of obstacles and that individual and corporate clients often preferred to receive service in traditional ways.

As a result, the delivery of public services is becoming increasingly multichannel: over the counter, by mail and telephone, over the Internet, via text and television, etc. There is therefore a need to identify some kind of model for managing this highly complex new phenomenon effectively and efficiently. By conducting research in the field with the help of case studies and international benchmarking, it was possible to identify the main variables in the degree of effectiveness and efficiency of multichannel public service delivery and develop the outline of a model representing the underlying factors.     

One-Stop Shops Reform in China as Sequencing： A Case of Chuzhou City

The article describes the action trajectory and the value concept of e-government service innovation in Chuzhou City, Anhui Province during 2006-2012. The background, value orientation, innovation, and reconstruction results as well as implementation strategy of the sequence of four rounds of reorganizing a one-stop shop structure are analyzed. From the perspective of overall efficiency of government services, some recommendations are put forward to break fragmented services of local government. At the level of central government, ideas and future directions have been discussed. In this respect, the Chuzhou City Government has been a pace-setter. Last year, it launched a new round of government reorganization. The aims are to realize every ordinary matter by applying one examination and approval and one review exercise; further increase the rate of on-spot handling; and try to ensure that for every complex matter, the three steps of reception, examination, and approval procedure should be completed in five days.     

论民族自治地方政府的电子政务建设

运用现代信息技术手段,加快政府电子政务建设步伐,是提高政府创新能力的重要举措。由于经济社会发展滞后及传统行政文化的影响,我国民族自治地方电子政务建设面临更大的难度。通过对民族自治地方政府电子政务建设现状的调查及制约因素的分析,阐明民族自治地方的电子政务建设目前大多仍处于起始阶段,提出要实现后发优势必须坚持为经济社会发展服务的方向和一体化的方针,加快统一门户网站的建设步伐,加大人才支撑环境和教育培训网络体系的建设力度,尽力提高网络体系的覆盖率,突出民族自治地方特色,抓紧建设一批重点信息资源库。     

An analysis of e-government in the Department of Home Affairs of South Africa

The new information and communication technologies （ICTs） are radically redefining the world＇s social, economic and political landscape. People live in the information age and their environment and needs are changed by the development of ICTs. The Republic of South Africa as a democratic country also faces the challenge in the information age. The Government of South Africa has embarked on a number of measures to ensure that information and communication technologies （ICTs） play a vital role in society. The Department of Home Affairs （DHA） plays a central and indispensable role within the public service, impacting on the lives of all the citizens and the people who visit South Africa. The DHA has felt the pressures emanating from South Africa＇s transition to democracy and the tremendous growth in the demand for its services. It is important for the DHA to adopt the ICTs in its services to deliver them conveniently and efficiently to citizens. The paper presents the research undertaken of the present status and application of e-government in the Department of Home Affairs in Republic of South Africa as well as the analysis of challenges the DHA faces in the quest to deliver services with ICT. Feedback obtained from clients was reviewed with the aim of offering recommendations on how the DHA can improve service delivery using ICT.     

Transparency and corruption: Measuring real transparency by a new index

Despite the salience of transparency in policy and democracy debates a global measurement of transparency has always been missing. In its absence, measuring the impact of transparency on accountability and corruption for a large number of countries has been difficult, with scholars using more or less adequate proxies. This paper introduces a new measurement of real transparency—the T-index—using 14 de facto components, based on direct observations of official websites in 129 countries and five de jure components, based on the transparency laws and conventions adopted. The resulting index is a measurement with very good internal and external validity and moderate precision. The paper argues that de facto transparency must be considered alongside de jure (legal) transparency if we are to judge the impact (or lack of) transparency against accountability and corruption, as a large implementation gap exists, in particular in poor countries, between legal commitments and real transparency. The T-index has significant impact on both perception and objective indicators of corruption, including perceived change in corruption over time as measured by the Global Corruption Barometer. An analysis of outliers shows that high transparency alone is not sufficient to achieve control of corruption, especially in countries with low human development and poor rule of law, although transparency is a robust predictor of corruption with GDP controls. The data with all sources is available for download as T-index 2022 dataset: DOI 10.5281/zenodo.7225627 and an interactive webpage developed for updates is available at www.corruptionrisk.org/transparency .