Policy Development and New Immigrant Communities: A Case Study of Citizen Input in Defining Transit Problems

This case study explores an attempt to get input from people with limited English proficiency in a state department of transportation project to improve their transit access. Adding community voices to expert discourse can increase an agency's ability to respond effectively in a technical field. The article yields insights into the benefits of using deliberative groups rather than questionnaires as a technique for involving citizens in problem definition.     

Does Frederick Taylor’s Ghost Still Haunt the Halls of Government? A Look at the Concept of Governmental Efficiency in Our Time

Since the Progressive Era, efficiency has been a cherished administrative value and a key concept in the study of public administration. Despite contemporary attention to other criteria, such as responsiveness and equity, efficiency remains a guiding governmental value and a focus of scholarly writing. Although efficiency is often considered an apolitical value, this article argues that public sector efficiency receives meaning through a political framework. The analysis explores changing definitions of transit efficiency to propose a revitalized, politically attuned concept.     

E‐participation Opportunities and the Ambiguous Role of Corruption: A Model of Municipal Responsiveness to Sociopolitical Factors

Municipalities ostensibly scale the ladder of e‐participation improvement to gain legitimacy. However, research has not yet addressed how e‐participation initiatives are affected by serious legitimacy concerns such as corruption. One municipal response to corruption is to use e‐participation offerings as a remedial effort to gain citizen trust, but window‐dressing strategies might also be used. In this article, the authors attempt to make sense of this ambiguity by hypothesizing that the effects of perceived corruption on e‐participation offerings depend on the type of e‐participation as well as the level of local social capital and local public accountability demand. Analysis of data from 104 municipal websites in South Africa between 2013 and 2017 reveals support for two moderation mechanisms: (1) a positive remedial response to corruption in the presence of strong social capital and (2) a negative avoidance response to corruption in the presence of high demand for accountability.