Are Shelter Workers Burned Out?: An Examination of Stress,Social Support,and Coping

Job stress, perceived social support, coping self-efficacy, and coping strategies were studied as predictors of emotional exhaustion and reduced personal accomplishment among a sample of 123 female shelter workers. Overall, these workers did not meet the collective criteria for burnout as defined by Maslach and Jackson (1986) and perceived social support and coping strategies did not account for unique variance in the prediction of emotional exhaustion and reduced personal accomplishment. Rather, high levels of time pressure and low levels of self-efficacy for being productive at work were identified as predictors of emotional exhaustion. Personal accomplishment was predicted by time pressure and robust levels of self-efficacy for dealing with stressors at work. An earlier version of this paper was presented at the 109th annual convention of the American Psychological Association. This paper is based on the Masters thesis of Lisa M. Baker and the undergraduate honors thesis of Nazish Salahuddin, both completed under the direction of Karen M. O’Brien. Gratitude is extended to Christel Nichols and to the crisis workers who participated in this study.