Frustration effects in procedural justice research: The case of drug-testing legislation

A scenario methodology was used to investigate reactions to negative outcomes resulting from drug-testing procedures. The drug-testing procedures reflected variations in State law governing the use of drug tests in employee selection. Results suggest that individuals responded most negatively to negative outcomes resulting from the legally mandated procedures. Results are discussed as an example of the frustration effect observed in the procedural justice literature. Frustration effects were most severe for individuals who were most certain, based on personal knowledge, that the drug test results were inaccurate.