The forgotten worker: Neglected aspects of public service in an information age

One of the most consistent themes among contemporary administrative theorists is that the workplace of the future will be a more hospitable environment for public workers than is currently the case. Decentralization, participative management, and intrinsically satisfying work are commonly forecast. Using survey data from state employees, this study identifies a large class of civil servants that has not yet, and probably will not, enjoy the enriched jobs that are so often predicted. The discussion identifies a number of factors in the work environment of these workers that are likely to frustrate attempts to make their jobs more meaningful and pleasant. Having acknowledged their existence and assessed their plight, the study concludes with a summary of measures that can be taken to address the needs of these “forgotten workers.”