THE PUBLIC SERVICE ORIENTATION: ISSUES AND DILEMMAS |
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| Authors: | JOHN STEWART MICHAEL CLARKE |
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| Affiliation: | John Stewart is a Professor at the Institute of Local Government Studies, University of Birmingham.;Michael Clarke is Director of the Local Government Training Board. |
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| Abstract: | The public service orientation sets service for the public as the key organizational value, providing motivation and purposes both for the local authority and its staff. This article describes the public service orientation before focusing on the major issues which this orientation raises. In particular, it examines service for, not to, the public; the ways in which the public service Orientation differs from consumerism; and the relationship to the political process. Finally, the article surveys the dilemmas posed by the public service orientation. |
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