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| 浅议加强企业服务链管理 | |
| 引用本文： | 朱要武,葛岩,丁玫.浅议加强企业服务链管理[J].山东行政学院山东省经济管理干部学院学报,2006(3):69-71. |
| 作者姓名： | 朱要武 葛岩 丁玫 |
| 作者单位： | 1. 浙江正泰集团,浙江,柳市,325604 2. 山东财政学院,山东,济南,250014 3. 山东建工学院,山东,济南,250014 |
| 摘 要： | 服务链是集中协调企业内部资源,向顾客提供超值的产品和服务的组织。加强服务链各环节的整合,增强服务过程中的附加值,有助于企业竞争优势的提升。正确处理服务链各环节的利益定位、建立服务链连动机制、提高员工满意度是构建企业服务链的关键。 |
| 关 键 词： | 价值链 服务链管理 附加值 |
| 文章编号： | 1008-3154(2006)03-0069-03 |
| 修稿时间： | 2006年3月5日 |
On the Corporations Service Chain Management |
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| Zhu Yao Wu,Ge Yan,Ding Mei.On the Corporations Service Chain Management[J].Journal of Shandong Administrative College and Shandong Economic Management Personnel College,2006(3):69-71. | |
| Authors: | Zhu Yao Wu Ge Yan Ding Mei |
| Abstract: | The service chain management is an organization to centrally coordinate the inner sources in the corporations,offering the overvalue productions and services.It's helpful to promote the competition advantages for corporations by enhancing every parts of the service chain integration,and increasing the added value during the service course.It is the most important to deal with the profit relation properly,build the service chain connected system and to increase the satisfaction degree of the staff for developing the service chain management. |
| Keywords: | Value Chain Management Service Chain Management Added Value |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |