Learning to de-escalate: evaluating the behavioural impact of Verbal Judo training on police constables

ABSTRACT

This article presents findings from an assessment of the immediate behavioural impact of the ‘Verbal Judo’ de-escalation training program, delivered to officers in a Canadian police service in 2017, and represents the first evaluation of Verbal Judo. The evaluation utilized systematic observations of officers in videotaped simulations, comparing a baseline group of officers to officers trained in Verbal Judo. The study found that five of 15 coded behaviours were impacted at a statistically significant level in the hypothesized direction, and these tended to be simpler behaviours encouraged by the training (such as identifying oneself or providing a reason for contact), while more complex behaviours (such as empathizing with the subject) were not impacted. The evaluation also found that likelihood of utilizing de-escalation skills decreased as an officer’s years of experience increased. The paper closes by outlining the implications of these findings for de-escalation training, and elaborates the main limitations of the study.