主体性缺失与工具理性选择：社会工作介入工业园区职工服务的角色困境与策略研究

目前,我国处于经济社会转型上升期,职工处于“强资本、弱劳动”的社会环境中,社会工作 参与职工服务成为政府和企业力量的有力补充,经过 20 余年探索,企业社会工作已经形成稳定的服务模式。在 此背景下,本研究以实证调查素材为案例,分别对园区社工服务过程中所承担的支持者、服务提供者、政策影响者、 资源整合者和赋能者的角色困境进行分析和探讨。研究发现,在低社会认知、过多的行政干预和制度缺位下, 园区社工逐渐丧失服务的主体性并趋向于工具理性选择。研究建议,需从服务的信任根基搭建、主体性释放、 制度保障建设和组织能力提升 4 个方面帮助一线社工走出角色困境,向服务的专业化和权威性发展。

On the Lack of Subjectivity and Instrumental Rationality Choice: the Role Dilemma and Strategies of Social Work Intervention to Serve Workers in the Industrial Park

Currently, China is in a period of economic and social transformation, and workers fi nd themselves in a social environment characterized by "strong capital, weak labor". The involvement of social work in workers'' services, thus, has become a strong supplement to government and corporate efforts. After over 20 years of exploration, corporate social work has developed a stable service model. In this context, this research, using empirical survey data as case studies, analyzes and discusses the role dilemmas faced by social workers in the industrial park, including their roles as supporters, service providers, policy infl uencers, resource integrators, and enablers. The study fi nds that under conditions of low social recognition, high administrative intervention and institutional absence, social workers in the industrial park gradually lose their subjectivity and tend towards instrumental rationality choice. The current research suggests that, to help frontline workers overcome their role dilemmas and move towards professional and authoritative development of services, measures be taken in the following four aspects: building a foundation of trust in services, releasing subjectivity, establishing institutional safeguards, and enhancing organizational capacity.