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从危机公关视角论警察对社会公共事件的处理
引用本文:王新兵,赵忠.从危机公关视角论警察对社会公共事件的处理[J].山西警官高等专科学校学报,2009,17(3):20-23.
作者姓名:王新兵  赵忠
作者单位:1. 中国人民公安大学,北京,100038
2. 山西省未成年犯管教处,山西,太原,030012
摘    要:近年来,社会公共事件频发,警察面临严重的信任与舆论危机。为应对危机,维护警察形象,化解和减少危机造成的损害,公安机关应具备强大的预警能力、建立快速反应和部门联动机制,建立合理的舆论引导机制、阶段评估以及善后管理机制,并能够快速安抚社会情绪。

关 键 词:社会公共事件  公安机关  危机公关  处理

On the Solution of Police on Social and Public Events from the Perspective of Public Relation on Crisis
WANG Xin-bing,ZHAO Zhong.On the Solution of Police on Social and Public Events from the Perspective of Public Relation on Crisis[J].Journal of Shanxi Pollce Academy,2009,17(3):20-23.
Authors:WANG Xin-bing  ZHAO Zhong
Institution:1.Chinese People's Public Security University;Beijing 100038;China;2.Minor Criminal Reeducation Institution;Taiyuan 030012;China
Abstract:In recent years,social and public events have happened frequently and police are facing with serious crisis on trust and public opinion.To deal with the crisis,maintain the image of the police,resolve and reduce the harm caused by the crisis,police organs have to have strong early-warning ability,construct mechanism of rapid reaction and joint actions among departments,build reasonalbe mechanisms of guiding public opinions,periodical evaluation and follow-up mechanism,be able to comfort the social emotions.
Keywords:social and public events  police organ  public relation on crisis  deal with  
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