Validation of the technology acceptance model for police

The Technology Acceptance Model (TAM) developed by Davis (1989) was used to develop a basic theoretical model that would explain why patrol officers embraced or rejected new computer technology. Davis identified two factors of technology acceptance: ease of use and usefulness. Items representing each factor were generated in focus groups with patrol officers, and subject matter experts (SMEs) provided evidence of content validity. Exploratory (EFA) and confirmatory factor analyses (CFA) were conducted to assess the construct factorial validity of the factor structure. The two-factor model hypothesized by Davis (1989) was not supported. The EFA, however, identified a four-factor model that indicated a good fit to the data. The four factors were labeled as ease of use, usefulness, information quality, and timeliness. The findings suggested that the new factors of information quality and timeliness were the most important components of technology acceptance by patrol officers. Policy implications and future research directions are discussed.