| Abstract: | Abstract This article reports analyses, findings, conclusions and implications about the first U.S. survey of Web sites of 223 major American cities with populations of 100,000 or more. The national survey sought to provide one of the most comprehensive reviews of, and current and future implications regarding, Web site uses by major cities as well as optimal uses by features and user benefits. It made concrete suggestions for future uses of governmental Web-strategy development. Completed in June 2001, the study sought particularly to evaluate how American cities are incorporating online services into their constituency services. Analyses and findings indicated that many major U.S. cities were advancing their e-gov-ernment initiatives and virtually all cities acknowledged the importance of a basic Web presence. However, a large gap still remained between current practice and Optimal, Ml online potential. |
