参考咨询服务在网络信息时代的角色转变

随着以Internet为核心的网络的发展,覆盖天下、网络全球的信息网络环境已初步形成,图书馆正面临着一个日益普及的数字化信息化环境。越来越多的信息资源正被数字化和网络化,越来越多的用户逐步具备了网络使用能力并越来越依靠网络进行信息检索和利用,这为被誉为“图书馆心脏”的参考咨询服务工作带来了新的挑战和发展的机遇。

The Role Change of Reference and Consulting Service in Network and Information Age

With the development of network centering round the Internet, there forms the information network that covers and connects the whole world. The library is also facing with a gradually popularized digital information environment. Thus, more and more information resources are digitalized and networked; more and more customers develop the ability to use the net and rely on the net to have information retrieval, which brings both a new challenge and development opportunity for the reference and consulting service known as the "heart of the library".