Inter-Municipal Cooperation and Satisfaction with Services: Evidence from the Norwegian Citizen Study |
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Authors: | Marthe L Holum Tor G Jakobsen |
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Institution: | 1. Trondheim Business School, S?r-Tr?ndelag University College, Trondheim, Norwaymarthe.l.holum@hist.no;3. Trondheim Business School, S?r-Tr?ndelag University College, Trondheim, Norway |
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Abstract: | We investigate the effects of inter-municipal cooperation on citizen satisfaction with fire services and refuse handling. While there is a growing interest in cooperation as a way of providing municipal services, little is known of the effect on citizen satisfaction. Through a multilevel analysis combining individual and municipal data, we find that inter-municipal cooperation has a negative effect on satisfaction with fire services, no effect on refuse collection but a positive effect on satisfaction with source separation. The results, we argue, show how the organizational form may affect satisfaction in different ways depending on service characteristics. |
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Keywords: | Inter-municipal cooperation multilevel analysis public administration satisfaction |
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