| 基于AHP与过程结果模型的电子政务公共服务绩效实证研究 |
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| 引用本文： | 闫培宁.基于AHP与过程结果模型的电子政务公共服务绩效实证研究[J].中国行政管理,2012(6):26-30. |
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| 作者姓名： | 闫培宁 |
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| 作者单位： | 华中科技大学公共管理学院;河南大学 |
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| 基金项目： | 教育部博士点基金项目“移动政务环境下公共服务的用户接受行为研究”(项目编号:20090142110071)的资助 |
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| 摘 要： | 在总结研究国内外电子政务绩效评估现状的基础上,本文从国内城市政府电子政务公共服务功能构成与公共服务需求视角,构建城市电子政务公共服务绩效评价指标体系;采用AHP方法,以国内部分省会城市政府门户网站为样本数据,进行公共服务绩效评估,并与用户网络调查的研究结论进行比较验证;最后从服务过程和结果两个维度对公共服务绩效进行分析,指出服务型电子政务现阶段发展的现状与问题。
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| 关 键 词： | 电子政务 公共服务 绩效评估 层次分析法 过程-结果模型 |
The Public Service Performance Evaluation of E-Government: An Empirical Study Using AHP and Process-Result Model |
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| Yan Peining.The Public Service Performance Evaluation of E-Government: An Empirical Study Using AHP and Process-Result Model[J].Chinese Public Administration,2012(6):26-30. |
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| Authors: | Yan Peining |
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| Institution: | Yan Peining is Ph.D Candidate at College of Public Administration,Huazhong University of Science & Technology,and Lecturer at Henan University.Wuhan 430074 |
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| Abstract: | At present,national research about the performance evaluation of E-Government pays more attention to its own construction,but studies less on the results and impact.It is detrimental to the development of User-oriented E-Government.From the view of users,this paper builds the performance evaluation indexes of E-Government,then uses the AHP to evaluate the sample cities,and analyses the development and differences among cities.Meanwhile,our research classifies the indexes into process and result,finally analyses the development stage and characters of user-oriented E-Government among different cities using process-result model. |
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| Keywords: | E-Government Public Service Performance evaluation AHP Process-result model |
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