Raising Seoul's global competitiveness: developing key performance indicators |
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| Authors: | Seong‐Ho Cho |
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| Affiliation: | School of Business Administration, Hongik University, Seoul, KoreaThis study is funded by Hongik University and KDI School of Public Policy and Management.. |
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| Abstract: | This paper develops a set of key performance indicators (KPIs) for Seoul city administration, inaugurated in 2006. Proper establishment and application of the KPIs into its administration would not only help in accomplishing municipal leadership's strategic initiations but also enhance Seoul's global competitiveness. At the same time, the KPIs can be a good communication tool through which the leadership and city customers can communicate with each other. |
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