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Measuring Client Satisfaction and Engagement: The Role of a Mentor Parent Program in Family Drug Treatment Court
Authors:Laurie A. Drabble Ph.D.  Lisa L. Haun MSW  Hilary Kushins MSW  JD    Edward Cohen Ph.D.
Abstract:Parent engagement is an important intermediate outcome in Family Drug Treatment Court (FDTC) and child welfare services. This study explored the utility and reliability of a client satisfaction and engagement survey designed to measure interim outcomes of a Mentor Parent Program, operating in conjunction with a FDTC. Findings suggest the survey is a useful, parsimonious and reliable tool for measuring key dimensions of parent mentor services including client engagement; client‐centered support and empowerment; and help with systems navigation and accessing resources. The survey may be adapted for use in other FDTC or parent mentor contexts.
Keywords:peer mentor  mentor parents  recovery coach  family drug treatment court  program evaluation  child welfare  addiction treatment
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