PERFORMANCE MEASUREMENT IN SPANISH LOCAL GOVERNMENTS. A CROSS‐CASE COMPARISON STUDY

This paper explores local government in Spain: the nature of and extent to which performance measures are developed and how they are used in some of the biggest Spanish local governments. The features of performance measurement in Spain raise the question of why non‐mandatory performance indicators are introduced and why specific initiatives are undertaken. A cross‐theory strategy allows us to build a wider explanation of the cases studied. This study shows that performance measurement systems are not neutral but conditioned by the environmental context of each local government to fit into its organizational structure. Spanish local governments are experimenting with different approaches – centralized/decentralized, top‐down/bottom‐up, internal/external use – to implement performance measures. A relationship between external use and the top‐down approach, and internal use and the bottom‐up approach can be found. Our results also show that the institutional image value of taking decisions under rational decision‐making models is the primary driver of implementation processes.     

UNDERSTANDING THE MIXTURE OF GOVERNANCE MODES IN KOREAN LOCAL GOVERNMENTS: AN EMPIRICAL ANALYSIS

Governance research in Korea has been limited to literature reviews or case studies, and little quantitative analysis has been performed to examine varying patterns of governance mixture and their underlying variation. This article provides an important addition to governance research by mapping the terrain of governance mixture using quantitative data. The data were drawn from 96 departments in eight comparable district governments in Seoul, Korea. The results showed: first, all three governance modes – hierarchy, market, and network – existed in a combined form across all 96 departments; second, although all three governance modes were present, hierarchy remained the dominant governance mode across all 96 departments; and finally, the three governance modes were situationally mixed contingent upon the distinct departmental tasks. The implications of these findings are discussed.     

EXECUTIVE EDUCATION FOR STATE AND LOCAL GOVERNMENT: A SURVEY

ABSTRACT

Executive education is a growth industry in the United States. Executive education programs and, more particularly, the variety of teaching techniques they use, promise to be key issues in the field of public administration in as much as they may be precursors of techniques and technology that will be used in more traditional teaching venues. This study reports the results of a survey of executive education programs conducted in 1998 under the auspices of the South Carolina Executive Institute. The survey covered four areas – curriculum, participants, faculty, and program administration. We conclude that the immediate future of executive education likely will be marked by a continuing emphasis on customization, experimental learning, and rigorous evaluation of the results. Two areas in which there are likely to be more significant departures from existing practices in public sector executive education are program alliances and the use of new communications and information technology.     

LIBERALIZATION AND THE PUBLIC SECTOR: THE PRE-EMINENT ROLE OF GOVERNMENTS IN THE 'SALE' OF HIGHER EDUCATION ABROAD

Much recent scholarship concerning liberalization has emphasized the role of regulatees, rather than governments, in promoting liberalization. This article examines such scholarship in the light of an important development in the British and French public sectors—the creation of new agencies (the Education Counselling Service and EduFrance) to 'sell' British and French higher education to potential international students. The new agencies attempted to induce two things: competition amongst higher education institutions for the recruitment of international students from developed and emerging economy countries, and the commodification of these students. This article shows that, contrary to existing theories of liberalization, governments were pre-eminent in pushing forward this liberalization, while higher education institutions attempted to hold it back.     

FROM PROVIDING TO ENABLING: LOCAL AUTHORITIES AND THE MIXED ECONOMY OF SOCIAL CARE

Government policy seeks to introduce competition into the supply of social care through the separation of purchasing and providing responsibilities. A study of 24 local authority social service departments has explored the initial steps taken to prepare for the new enabling role, including the creation of a mixed economy of care. Very few were seeking to create a market in social care. Most argued that the inherent nature of social care rendered the introduction of service specifications and price mechanisms neither approriate nor feasible. Many authorities interpreted the enabling role in ways significantly different from that of the government. The study raises questions about the extent of local discretion in a context where the range of values and interests of implementing agencies may differ from those of the centre.     

INTRA-ORGANIZATIONAL POLITICS IN LOCAL AUTHORITIES: TOWARDS A NEW APPROACH

Much of the recent literature on local government has emphasized the impact of non-local factors on local authority decision-making. This article argues that the administrative processes, power structures and conflicts of interest inside local authorities can often affect policy processes by mediating external influences and providing an internal dynamic of their own. We suggest that most of the current literature concentrates too narrowly on officer-councillor relationships and invariably emphasizes the total dominance of an officer-councillor elite. Our new approach identifies six possible arenas of policy influence within local authorities (of which the officer-councillor elite is just one) and emphasizes the dynamics of intra-organizational politics inside local authorities.     

SWORDS INTO PLOUGHSHARES: CECIL GORDON'S ROLE IN THE POST-WAR TRANSITION OF OPERATIONAL RESEARCH TO CIVILIAN USES

Operational research, having developed in Britain as a contribution by scientists and the scientific approach to Second World War military planning, became a significant element in the process of post-war reconstruction. Cecil Gordon, a leading wartime operational researcher, headed the principal civilian government OR unit at the Board of Trade. He was also a key member of the Working Party of the Committee on Industrial Productivity, which attempted to promote the wider adoption of operational research. These enterprises were consistent with his socialist commitment, in many ways typical of a generation of Left scientists and of many pioneers of operational research. The article describes and analyses the defeat of these initiatives, and the virtual ejection of OR from government by 1950. In the immediate post-war period, operational research attempted to develop operational methods for a rational alternative to economic coordination via market forces. Some lessons are drawn from the deflection of this radical thrust of OR, in the light of both contemporary factors and subsequent experience.     

COMPULSORY COMPETITIVE TENDERING FOR LOCAL GOVERNMENT SERVICES: THE EXPERIENCES OF LOCAL AUTHORITIES IN THE NORTH OF ENGLAND 1988-1992

This article examines the response of a sample of local authorities in the North of England to the introduction of Compulsory Competitive Tendering (Cm) following the 1988 Local Government Act. It analyses the Organizational implications of CCT and highlights how officers, councillors and trade union representatives viewed the changing nature of management within local authorities in the period following the award of the first service contracts. In particular, it examines the different reactions to the development of a more commercial approach to the management of services and ends by assessing the specific impact of CCT in the context of other important changes in local government.     

THE NEW SYSTEM OF LOCAL TAXATION IN SCOTLAND: PRINCIPLES AND PRACTICE

This article examines the new system of Scottish local government finance in theory and practice. It argues that reform is based on an economic theory of local fiscal behaviour, and examines the empirical evidence regarding the application of marginal cost pricing principles through the linking of marginal spending to taxation. The research reveals that the application of such principles in practice will be difficult, as only a few services offer direct benefits to all individuals, and as yet the technical precision needed in assessing needs for grant distribution has not materialized. There is little evidence of any impact of financial reform on local expenditure, as a number of intervening variables and assumptions can skew the accountability process.     

LOCAL GOVERNMENT IN POLAND: EMPIRICAL INSIGHTS INTO THE PROCESS OF ENVIRONMENTAL POLICY

The subject of this investigation is the performance of Polish local government and its ability to make and implement environmental policy. The article proposes an assessment of national policy implementation based on policy outputs in the form of local policy programmes. National policy is implemented inter alia through elaboration, adoption and execution of environmental protection programmes at three subnational levels of self‐government. Self‐government is solely responsible for preparation and execution of the programmes. For every municipality, the rules for adoption including timetable, the structure of the draft, consultation of the draft and formal vote by local council to adopt the draft are the same. Therefore, the process of elaboration and adoption provides opportunity to compare municipalities across the country. Survey and interview based data from the study gives evidence about municipal performance in the programming and allows verifying possible influence of three macro factors on this performance.     

ANALYSING POLITICAL CHOICE IN LOCAL GOVERNMENT: A COMPARATIVE CASE STUDY APPROACH

Despite the centralizing trends which have characterized the 1980s, local authorities have displayed considerable skill in their pursuit of policies designed to cope with effects of the government's grant abatements and other, legislative restrictions. Indeed, it is paradoxical that a continued diversity in response has characterized the strategies of various local authorities over the period. However, our theoretical understanding has often failed to keep pace with the reality of a still vibrant local government. Even those 'output' studies which identified the different influences at work invariably failed to explain why localities diverged in their responses. Similarly, the expository power of sophisticated intergovernmental relations (IGR) models has not fully accounted for such divergence. This research builds on the IGR model but explicitly acknowledges the importance of a 'localities effect' in shaping the application of the model in specific local authorities. This is facilitated by a comparative case study approach based on evidence from Glasgow and Liverpool.     

PROFESSIONALISM AND PUBLIC POLICY MAKING IN GREECE: THE INFLUENCE OF ENGINEERS IN THE LOCAL GOVERNMENT REFORMS

The influence of Professionals in the formulation of public policies has been an issue of scientific research in the past decade. In this article we deal with a less examined as of this issue. Professional influence is analysed in the context of Greek public policy, where the intensely centralized administration is dominated by the demands of political clientelism. Focusing on the case of the influence of peers in local government reform between 1974 and 1989, the article reveals the role of Trofessiondism in the hesitant decentraiization of functions and resources to local authorities and the initiation of institutions that have allowed the birth and development of new organizations at the central and the local level. Given the shift towards partydirected patronage and the intense party politiciza-tion of professional and trade organizations, the central state aparatus and the local authorities in post-dictatorship Greece, professional influence in putlic policies is seen to be closely related to the rise of professionals in party hierarchies. The catalytic role of professionals in the promotion of reform policies reducing organizational diversity and fragmentation is understood within the context of the contradiction between the need to adapt state structures and practices in a rapidl changing international environment and the preservation of traditional political and acyministrative forces in key positions of the power structure.     

LOCAL ENTERPRISE BOARDS: THE SHORT HISTORY OF A RADICAL INITIATIVE

Local enterprise boards were first developed as radical initiatives For economic intervention in the early 1980s. Despite the closeness of their dates of birth, however, and the apparent similarity of the organizational forms (and titles) which they adopted, the differences between the boards were as significant as their shared features. The ambitions of each of the five first-wave boards were quite distinct. Some were more radical than others: some were concerned to challenge the market, whilst others were more concerned to work with it. But the experience of market-based intervention through the last decade as well as the legislative and financial constraints imposed by central government have encouraged a degree of convergence, particularly as grander ambitions have been modified. Partnership with the private sector (including the financial sector) became increasingly important for all of them, to the extent that legislation to restrict the operation of local authority based companies of this sort seems misplaced, at least if it is intended to undermine local socialism. The enterprise boards now seem to offer a better model for the involvement of business in regional and local government, than they do as trojan horses for the local authority left.     

THE ORDER OF QUESTIONS IN A SURVEY ON CITIZEN SATISFACTION WITH PUBLIC SERVICES: LESSONS FROM A SPLIT‐BALLOT EXPERIMENT

Surveys of citizen satisfaction with local public services have become widespread, with the results increasingly used to reorganize services, to allocate budgets, and to hold managers accountable. But evidence from a split‐ballot experiment that we conducted suggests that the order of questions in a citizen survey has important effects on reported satisfaction with specific public services as well as overall citizen satisfaction. Moreover, the correlations of specific service ratings with overall satisfaction, and thus the identification of key drivers of overall satisfaction, also turn out to be highly sensitive to question order. These findings are in line with research on priming and question order effects in the survey methodology literature, but these effects have not been carefully examined before in the context of citizen surveys and public administration research. Policy and management implications of these finding are discussed.     

MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE: EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT

Citizens' expectations of public service performance influence their attitudes and behaviour towards services, including satisfaction, choice of service and political voice about them. However, there has been little research on what sets expectations. This paper assesses the effects of prior service performance and information about prior performance on two forms of citizen expectations, positive expectations of what performance will be and normative expectations of what performance should be. In an observational study, prior performance is positively related to expectations of what performance will be. Prior performance is positively related to high normative expectations but is unrelated to low normative expectations. The resilience of normative expectations suggests that poor performance will trigger dissatisfaction and citizen response rather than lowering expectations creating passive acceptance. In a field experiment, performance information effects are found for positive but not normative expectations. Providing information about excellent performance raises positive expectations and providing information about poor performance lowers positive expectations; negativity bias is evident with information about poor performance having a larger effect. Performance information that is credible to citizens can be used to manage citizens' positive expectations but their normative expectations are less amenable to influence by this route.