Measuring Quality of Life in Spanish Municipalities

Abstract

Measuring quality of life in municipalities entails two empirical challenges. First, collecting a set of relevant indicators that can be compared across the municipalities in the sample. Secondly, using an appropriate aggregating tool in order to construct a synthetic index. This paper measures quality of life for the largest 237 Spanish municipalities using Value Efficiency Analysis (VEA) to derive comparative scores by combining the information contained in 19 partial indicators. VEA is a refinement of DEA (Data Envelopment Analysis) that imposes some consistency in the weights of the indicators used to construct the aggregate index. The indicators cover aspects related to consumption, social services, housing, transport, environment, labour market, health, culture and leisure, education and security. The results show that the Northern and Central regions in Spain attain the highest levels of quality of life, while the Southern regions report low living conditions. Education is the variable that requires the largest improvement in low performing municipalities, followed by health and culture facilities, pollution and crime. Population density, growth and ageing seem to relate positively to quality of life.     

Defining Quality of Life in Alabama: A Perceptual Community Based Definition for Local Leaders

Abstract

Quality of Life (QOL), as a framework for evaluation can aid public policy making. There are many uses for such QOL studies. They are used in corporate and individuals site selections, comparing growth of jurisdictions, and measuring overall satisfaction in communities. Yet, a workable definition of QOL has befuddled evaluators for many years. A perceptual community based definition of QOL has potential for a synoptic benchmark for local policy makers. This study uses an elite survey method to perceptually define QOL in Alabama's major cities. The survey indicates that most of the services provided in cities are important factors in defining QOL. The survey also defines an “importance rank” of these services. The author asserts that such a derived definition can be used as an important benchmark for any city.     

The Quality of Life in English Local Authority Areas

Abstract

Since the enactment of New Labour's sustainable development agenda in 1999, English local authorities have been placed at the helm of a variety of devolved localism initiatives designed to foster sustainable communities that contribute to a high quality of life for existing and future generations. This paper considers the scale of the challenge that confronts local authorities in terms of attaining these outcomes, by drawing attention to their current quality of life situation. The baseline conditions in question are measured by reference to the Audit Commission's local quality of life indicators dataset, which it compiled in 2005 from a range of existing local government performance indicators. The dataset is subjected to k-means clustering and principal components analysis to assess how far English local authorities measure up to Labour's sustainable communities ideal and to highlight the type and degree of quality of life disparity that exists between them. The results from the analysis are used to evaluate the feasibility of Labour's devolved localism approach to sustainable community formation and to provide important insights to local policy makers responsible for fostering sustainable communities. The implications of the findings for future research are also considered.     

The Arts,Social Health,and the Development of Cultural Indicators

Abstract

This paper explores the relationship between the arts and the growing research literature on social indicators in the United States. Building upon research and theory that identifies the need for indicators of “social health” that are broader than traditional measures of economic well‐being, this paper suggests that the arts are particularly useful terrain for conceptually extending quality of life research. After illustrating the broad range of thinkers who have argued that arts benefit society, the paper provides an overview of the various forms of arts data that are currently collected. Focusing on recent efforts to evaluate the quality of life within local communities and recent research on arts education, the paper suggests that scholars need to focus on building a clearer framework that connects arts data with the broader arguments about the social contribution of the arts. The paper concludes by identifying diversity, creativity, community, and participation as examples of concepts that can link existing arts data with the widespread belief in the democratic value of the arts, and argues that quality of life research needs to incorporate key community “assets”, including participation and practice in a vibrant arts world, into both the methodological and normative framework for defining social health.     

The Quality of Life from a Child's Perspective

Abstract

During the last decade, both in politics and research methodology there has been an increased interest in listening to children's experiences and viewpoints, as separate and different from their adult carers. In the line with these interests, this article discusses how the quality of life, from a child's perspective, can be sociologically framed, and the relevance this has for people in the social work field. The article begins by clarifying the meaning of talking about quality of life from a child's perspective by reference to the concept of generational order. Next, some methodological experiences and empirical findings regarding quality of life from a child's perspective are briefly reported. This is partly because these experiences and findings by themselves are regarded as relevant for administrative practices and social work regarding children, and partly because they support and have been a source of shaping the sociological frame. Then, on the basis of these experiences and findings, and by adopting a relational social constructionist approach, the quality of life from a child's perspective is framed sociologically. Finally, based on the findings and framing of children's quality of life from a child's perspective some recommendations for social work regarding children are suggested.     

The Adoption of Outcome-Related Performance Indicators in External Reporting: An Empirical Study

ABSTRACT

Contemporary government reforms are changing how performance is measured and evaluated, by shifting the focus from inputs and processes to outputs and outcomes. This study uses agency theory, institutional theory, and organizational information processing theory to hypothesize and assess how particular organizational and institutional factors affect the disclosure of outcome information by public organizations, drawing on an empirical analysis of 214 Italian public organizations. Organizational size, mode of service delivery, and the degree of regulation are all strongly associated with the disclosure of outcome indicators in external performance reports.     

Towards Performance,Quality and Environmental Management in Local Government: the Case of Spain

The search for improvements in the management and quality of public services seems to be a constant in all public administrations, and there is an ever-increasing use of management techniques and models from the business sector. The aim of this paper is to show which management systems are being used by Spanish local governments to improve their management in terms of economy, quality and the environment. Our analysis is based on a questionnaire sent to Spanish local governments about the tools they use and the factors that influence their implementation. The results show that more efforts are necessary to implement performance measurement and total quality management, but they also show some positive aspects, such as the usefulness of performance measurement and its application to decisions in those local governments that have implemented it.     

The challenge of assessing governance in Asian states: Hong Kong in the Worldwide Governance Indicators ranking

As countries in Asia work towards achieving development, the state of governance emerged as a benchmark for them. Assessing governance is an important exercise because a country’s image is influenced by its position in world rankings which plays a role in decisions by the international community regarding aid and trade. The methodology adopted in preparing the Worldwide Governance Indicators (WGI) rankings underlines the preference for some values that are dominant in Western liberal democratic systems. This places Asian states at a disadvantage as other traditional values are ignored in assessing the state of governance. This article examines the methods and criteria of the WGI with reference to the case of Hong Kong. An overview of the critiques of WGI and analysis of the scores awarded to Hong Kong reveal the challenge of assessing governance across countries with the same instrument without taking into consideration the context of the units. The article argues that there is a need for developing alternative criteria for accommodating indigenous institutional structures, processes, and practices to ensure that Asian countries can benefit from the desired values of governance and help overcome the partial picture of governance that emerges in the WGI.     

The Impact of Mobbing and Job-Related Stress on Burnout and Health-Related Quality of Life: The Case of Turkish Territorial State Representatives

This study is to determine whether stress and mobbing are directly related to burnout; and whether burnout adversely affects the health-related quality of life (HRQoL) of Turkish territorial state representatives (TSRs). The results established that stress was positively and significantly associated with the burnout of TSRs, while mobbing was positively and significantly related to the burnout. HRQoL was negatively associated with the burnout. The findings showed that propositions of the theoretical frameworks of the study and literature were consistent with one another.     

The Relationship Between State Government Performance and State Quality of Life

Abstract

This article examines the relationship between government performance and quality of life in the American states. We contend that the management capacity of state governments should have direct, tangible impacts on the overall social and economic well‐being of state citizenry. In order to test this idea, we examine the influence of state management capacity (using the 1999 Government Performance Project grades), alongside other economic and political variables, on two prominent measures of state quality of life—The Morgan Quitno “Most Livable State” Index and State Policy Reports' (SPP) “Camelot Index.” We find that both state economic conditions and governmental policy priorities have significant impacts on state performance levels. But, our results clearly indicate that the management capacity of state governments also contributes directly to improving the overall quality of life for state citizens.     

Exploring the Relationship between Operational and Financial Indicators: The Case of Water and Sewer Utilities

ABSTRACT

There is debate in the literature on whether or not general management principles are applicable to the study and practice of public administration. This research responds by exploring how local officials manage the performance of public services with private good characteristics, where general management principles could be embraced for service delivery. The relationship between operational and financial indicators is explored within the functional areas of water and sewer, with the hypothesis that operational outcomes impact financial outcomes similar to private enterprises. Because the findings do not support this hypothesis, the authors conclude that general management principles may not be applicable to all forms of administration given that public cannot be removed from the management of public services even with private good characteristics.     

Social Context Matters: Predictors of Quality of Life among Recently Arrived Refugee Women-at-Risk Living in Australia

Abstract

Little is known about the predictors of quality of life among refugee women. 104 refugee women-at-risk were recruited within 6 months of arriving in Australia. A structured questionnaire was administered using standardized tools to assess pre-migration trauma, post-migration living difficulties, social capital, social networks, and quality of life. Hierarchical multiple and logistic regressions assessed factors predicting quality of life. Post-migration factors such as low trust in the community, and lack of support from individuals in their social networks predicted poorer quality of life. These findings have implications for community and social programs for refugee women-at-risk.     

The Effect of New Legislation on the Disclosure of Performance Indicators: The Case of Spanish Local Governments

This article analyzes the effect of new accounting legislation on the disclosure of performance indicators in the financial statements of Spanish local governments. Based on agency and institutional theories, the article also assesses whether the disclosure of performance indicators is used to make the monitoring of local government performance easier for stakeholders or merely to project an image of good management. The results show that the enactment of new legislation has only led to a partial implementation, most local governments disclosing financial and budgetary indicators but very few providing indicators related to the performance of public services. The institutional theory (symbolic value) seems to be the rationale that best explains this pattern of disclosure.     

Promising Performance: The Overestimation and Underestimation of Performance Targets

This study examines goal setting in the federally funded, state-implemented Weatherization Assistance Program (WAP). Specifically, using federally determined criteria that states are supposed to use to set expected performance targets, I model the predicted performance targets and compare them against the observed performance targets. The purpose is to examine the determinants of performance target overestimation and underestimation in the WAP. The findings suggest that, where credible commitment to achieving performance targets is important (i.e., when grantees want to show top performance to attract grant money and federal partners), grantee governments are more likely to underestimate goals. However, where the aspirational nature of performance targets is more important than the credible commitment of achieving them (i.e., in an election year or partisan congruence with federal government), grantee governments are more likely to overestimate goals.     

Measuring state fragility: a review of the theoretical groundings of existing approaches

State fragility has become a resonant term in the development discourse over the past decade. In its early days it served as a catch-all phrase used by donor organisations to draw attention to the need to assist ‘fragile states’. In response to the call for a better understanding of how to deal with these countries, there was a surge in measures of fragility. However, it was not long before academics pointed to the murkiness and fuzziness of the term, and identified several caveats to most of the proposals for quantification. This paper reviews existing approaches to operationalise this concept, distinguishing between those that offer no ranking or only partial rankings of fragile states, and those providing ordinal lists of countries. The examination of their theoretical underpinnings lends support to the critical view that most existing approaches are undermined by a lack of solid theoretical foundations, which leads to confusion between causes, symptoms and outcomes of state fragility.     

Predictors of an Effective Performance Measurement System: Evidence from Municipal Governments in Turkey

The study examines the predictors of effective performance measurement in the context of Turkish municipalities. Theoretical guidance of context-design-performance model has been utilized to examine the contextual and design factors which have influenced the effective use of performance measurement systems in Turkish municipalities. It is hypothesized in the study that external support and organizational support for the use performance measurement, and technical capacity for the performance measurement are associated with quality of performance measures and effectiveness of performance measurement systems in general. The results of the study supported the hypotheses of the study regarding the relationships among organizational support, technical capacity, quality of performance measures, and effectiveness of performance measurement. Although the results confirmed that external support has an indirect effect on effectiveness of performance measurement via technical capacity and quality of performance measures, the hypothesis regarding the direct effect of it on effectiveness of performance measurement was not supported.     

Quality of Work Life in the Postnationalization of Human Resources: Empirical Examination of Workforce Emiratization in the United Arab Emirates

In response to the challenge of human resource imbalance in the United Arab Emirates (UAE), the government enacted a nationalization policy (Emiratization) which compelled organizations to hire national job seekers. The present study aimed at assessing the quality of working life (QWL) of 450 national employees in the public and private sectors. Univariate and multivariate analyses revealed that employees indicated an above average level of perceived QWL. Four factors were important to adding quality to the work life, namely managerial approach, prestige, pay and benefits, and professional development opportunities. These results and their implications were discussed in detail.     

The Islamic Community in Bosnia and Herzegovina and nation building by Muslims/Bosniaks in the Western Balkans

The disintegration of the former Yugoslavia posed challenges for the universal concept of the Yugoslav Muslim nation for which several development paths were imaginable under the new circumstances. The concept of Bosniakdom, which was initially developed to address the Muslims of Bosnia and Herzegovina, gradually grew to become a new and coherent national program to include all the Muslims of former Yugoslavia, primarily due to its new pan-Bosniak orientation. The present article traces the conceptual history of the national ideas of Muslimdom versus Bosniakdom within the former Yugoslav states, as well as the conceptual and institutional history of the pan-Bosniak idea and movement during the 1990s and 2000s. It does this by emphasizing the decisive role the Official Muslim Community in Bosnia and Herzegovina played in their development and divulgence. This article claims that, contrary to some expectations, the strategy of internationalization and universalization of the hitherto territorial concept of Bosniakdom toward Muslims in neighboring countries during the second half of 1990s and 2000s was closely linked to the idea of the construction of the Bosniak national state. It also proposes that the evolution of Bosniakdom into pan-Bosniakdom during that time primarily followed concerns related to that goal.     

Performance Management for Learning,Reform, and Change: A Review of Three Recent Books

A review essay of Performance Management in the Public Sector, by Wouter Van Dooren, Geert Bouckaert, and John Halligan; Government Performance and Results: An Evaluation of GPRA’s First Decade, by Jerry Ellig, Maurice McTigue, and Henry Wray; and The PerformanceStat Potential: A leadership strategy for producing results, by Robert D. Behn.     

Quality of Service,Expectation, Satisfaction and Trust in Public Institutions: The Abu Dhabi Citizen Satisfaction Survey

Structural equation modelling was utilised to develop and test three models while exploring the causality effect of constructs. The models hypothesised that trust in the government was a result of interactions of several other forces: namely, citizens’ expectation, perception of service quality and satisfaction with these services. The article validates and replicates the findings on the question of causality between performance and trust. The findings were very consistent with the previous ones. The model incorporating citizen's demographic data provided the best fit. According to this model, citizen demographics, expectations and quality of services influence citizen satisfaction; and ultimately, citizen satisfaction influences trust in government. The perceived quality of all services provides significant standardised estimates. However, congestion in streets, parking facilities, parks and recreation and schools are the most salient drivers of citizen satisfaction. The variables of income, education level, years living in Abu Dhabi and marital status exert the highest influence on this satisfaction construct. Perception of quality of services has a significant effect on overall satisfaction; and overall satisfaction drives trust in local government officials. In addition, citizen expectation influences perceptions of the quality of service and overall satisfaction.