Beyond Engagement and Participation: User and Community Coproduction of Public Services

In recent years, there has been a radical reinterpretation of the role of policy making and service delivery in the public domain. Policy making is no longer seen as a purely top-down process but rather as a negotiation among many interacting policy systems. Similarly, services are no longer simply delivered by professional and managerial staff in public agencies but are coproduced by users and their communities. This article presents a conceptual framework for understanding the emerging role of user and community coproduction and presents several case studies that illustrate how different forms of coproduction have played out in practice. Traditional conceptions of service planning and management are now outdated and need to be revised to account for coproduction as an integrating mechanism and an incentive for resource mobilization—a potential that is still greatly underestimated. However, coproduction in the context of multipurpose, multistakeholder networks raises important public governance issues that have implications for public services reform.     

Realizing the Promise: Government Information Systems and the Fourth Generation of Information Technology

Interoperability is more than “digital plumbing”—making sure that computers talk so that bits of data flow properly. Fundamentally, interoperability is people talking and sharing information. Sharing information reduces the “paperwork burden”on the citizen, streamlines work processes, and enriches the formulation, implementation, and evaluation of policy. Building on prior theory and research, this research has developed empirically derived, practical findings and recommendations to support thedevelopment of appropriate interoperable systems.     

Joining-Up Government in the UK: Towards Public Services for an Information Age

The reform of public services has preoccupied managers for several decades. Nevertheless, it is my contention that the present reform agenda has some plausible claims to be different from much that went before. The vision that has come to the fore in the Australian federal government's Clients First Program (Information Technology Review Group 1995), in the Clinton/Gore administration's Access America report (Government IT Services 1997) andthe recent British White Paper, Modernising Government (Cabinet Office 1999) not only promotes the 'client orientation' in public administration, but also reflects a belief in the crucial contribution to be made by information and communication technologies (ICTs). This is a vision for an information age (POST 1998). It is being driven by the conviction that public management has too often been modelled on business 'as it was in the age of US Steel, not the age of Microsoft, Apple, Wal-Mart and Federal Express' (Gore 1993:xiii).     

Symposium: Exporting Government Services

To explore the prospects for exporting government services, guest symposium editor RFI Smith invites three agencies to comment on their experience. This overview stresses the need to specify carefully costs and benefits in taking operations offshore — both in strict financial terms and in dealing with perception and accountability issues.
The prospects for exporting public sector skills and services are at the same time tantalising and frustrating. After initial enthusiasm in the 1970s and 1980s, the management of export programs has turned out to be complex, demanding and not without controversy. Such programs have challenged their proponents to be at once sophisticated in business management, rigorous and transparent in public accountability, and sensitive to the capabilities and ambitions of private sector providers of similar services. Further, after approximately 10 to 20 years of experience in different Australian jurisdictions, aims, methods and estimates of results remain diverse.     

Information Technology and Organizational Morphology: The Case of the Korean Central Government

This study explores the effects of information technology (IT) in terms of longitudinal changes in organizational structures at the central government level. Interestingly, although IT has increased the ratio of middle managers to subordinates, the number of middle managers has not changed radically and, in some cases, has steadily increased, while the proportion of lower‐level employees has decreased. Contrary to the belief in a pyramid structure, the actual form of an agency looks like a rocket. The analysis shows that IT effects on the agency’s morphology differ according to the core technology of the agency. However, these effects seem to be constrained by the rigidity of the Korean government in terms of organizational management. This article proposes that agency autonomy in fitting the organizational structure to the real work situation is a necessary condition for seeing the full effects of e‐government.     

Breaking the Constitutional Silence: the Public Services Industry and Government

Analysis of constitutional arrangements has been too narrow in the past, confined to examination of explicitly governmental arrangements. But corporate enterprises perform such important public functions, especially in the age of outsourcing, that they need to be incorporated into the constitution. The article develops this argument and proposes a framework for such incorporation.     

Analyzing the Contracting-Out of Government Services: Relevant Cost-Benefit Considerations

This article reviews various approaches to analyzing the contracting-out decision and distills a set of cost/benefit considerations which each analysis must address in order to properly ascertain whether there is any advantage to contracting out as compared to performing the work in-house. The author describes an approach to analyzing the contracting-out decision that begins with an unambiguous, comprehensive statement of service goals to facilitate the measurement of outcomes and is followed by an examination of the other considerations on the cost side of the equation which are basic to the proper measurement of all direct costs, indirect costs, and social costs.     

Cognitive Biases in Governing: Technology Preferences in Election Administration

Cognitive biases are heuristics that shape individual preferences and decisions in a way that is at odds with means‐end rationality. The effects of cognitive biases on governing are underexplored. The authors study how election administrators’ cognitive biases shape their preferences for e‐voting technology using data from a national survey of local election officials. The technology acceptance model, which employs a rational, means‐end perspective, suggests that the perceived benefits of e‐voting machines explain their popularity. But findings indicate that cognitive biases also play a role, even after controlling for the perceived benefits and costs of the technology. The findings point to a novel cognitive bias that is of particular interest to research on e‐government: officials who have a general faith in technology are attracted to more innovative alternatives. The authors also find that local election officials who prefer e‐voting machines do so in part because they overvalue the technology they already possess and because they are overly confident in their own judgment.     

Efficiency Measurement in Australian Local Government: The Case of New South Wales Municipal Water Services

Australian local government has experienced a series of reforms directed at increasing economic efficiency. An important element in the reform program has been the development of a number of partial indicators of local government service delivery in the states and territories. This paper attempts to augment this literature on performance measurement in Australian local government by using data envelopment analysis (DEA) with holistic indices of allocative and technical efficiency in New South Wales (NSW) municipal water services. It also seeks to incorporate qualitative indicators into efficiency measures. “Best-practice” councils are identified and the underlying causes of municipal water service efficiency are analyzed.     

Varieties of Participation in Public Services: The Who, When, and What of Coproduction

Despite an international resurgence of interest in coproduction, confusion about the concept remains. This article attempts to make sense of the disparate literature and clarify the concept of coproduction in public administration. Based on some definitional distinctions and considerations about who is involved in coproduction, when in the service cycle it occurs, and what is generated in the process, the article offers and develops a typology of coproduction that includes three levels (individual, group, collective) and four phases (commissioning, design, delivery, assessment). The levels, phases, and typology as a whole are illustrated with several examples. The article concludes with a discussion of implications for research and practice.     

Local Government Procurement of CPA Audit Services: The Role of the States

Recent studies have raised serious concerns about the quality of governmental audits by independent CPAs. Part of the problem is that many governmental units do not use effective audit procurement procedures. This article examines current state guidelines for the procurement of CPA audit services by local governments and recommends an expansion of the states' role in this area.     

Measuring Municipal Borrowing Costs: How Missing Cost Information Biases Interest Rate Calculations

A substantial literature exists on federal tax expenditures, but almost no empirical research has been done on state tax expenditures. This article examines Michigan tax expenditures, with an emphasis on comparison to findings from the federal level. Three major topics are addressed: (1) allocation of resources by policy area, (2) distribution of tax expenditure benefits by income class, and (3) tax expenditure growth over time. Only the findings on resource allocation are consistent with findings from the federal level, suggesting that simple theories may be insufficient to systematically describe tax expenditures.     

Government and Public Services in Modern Britain: What Happens Next?

This article reflects on the situation and prospects for public services in Great Britain, in the context of the changes in government and governance which have taken place over the last 25 years and in particular of the change of Prime Minister and the reconstruction of the government in the summer of 2007. It argues that government and public servants now need to think afresh about the way in which decisions are taken in government, and about the relationships between government, public services, and the citizens and communities they serve, and suggests the direction which their thinking might take.     

完善基层政府公共服务供给体系

基层政府是＂小政府,大社会＂,＂小政府,大服务＂,＂小政府,大保障＂。我国基层政府公共服务供给体系直接影响着社会公共利益的实现、人民生活水平的提高、基层政府的形象和国际声誉。我国部分基层政府公共服务供给体系还较薄弱,主要表现在：公共服务意识淡薄化、公共服务主体单一化、公共服务职能抽象化、公共服务形式逐利化、公共服务结构失衡化、公共服务过程形式化、公共服务导向扭曲化、公共服务重心偏离化、公共服务结果低效化。因此,我们必须以科学发展观为指导,进一步完善基层政府公共服务供给体系,包括：树立公共服务理念;强化公共服务职能;创新公共服务体制;加大公共服务投入;完善公共服务政策;提升公共服务质量。     

政务信息不对称的成因、后果及治理措施

政务信息在行政管理的过程中常以不对称的状态分布,这种现象的产生既有主观方面的原困,也有客观方面的原因。政务信息的不对称导致了腐败的产生,增加了行政成本,降低了行政效率,不利于行政决策的科学化和社会主义民主政治建设。因此本文运用信息不对称理论对政务信息传播和政务信息公开问题进行了研究,提出了治理政务信息不对称问题的措施。     

Listening to the Government: How Information Shapes Responsibility Attributions

Assigning credit and blame in systems of multilevel government, such as federal states, requires information. This paper examines how voters respond to information about policy outcomes when attributing responsibility to multiple levels of government in a European context. Using an experimental design, we show that the responsibility attributions of British voters are affected by perceptual biases, notably their feelings about the government and the European Union (EU). But interestingly, we also find that voters, regardless of their predispositions, are only responsive to information they receive from their national government, whereas they ignore information provided by EU officials. These findings have implications not only for our understanding of attribution in systems of multiple levels of government, but also for how voters use information selectively depending on the credibility of the source.