Bureau Bashing and Public Service Motivation: A Case for the Civil Service of Bangladesh

This paper explains the negative impacts of bureau-bashing on the Public Service Motivation (PSM) of civil servants. It differentiates between policy bashing and rhetoric bashing and argues that while policy bashing may be constructive in nature, rhetoric bashing often de‐motivates bureaucrats in terms of their rational, normative and affective motives (Perry and Wise, 1990 Perry, J.L. and Wise, L.R. 1990. The motivational bases of public service. Public Administration Review, 50(3): 367–373. [Crossref], [Web of Science ®] , [Google Scholar] Perry, 1996 Perry, J.L. 1996. Measuring public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory, 6(1): 5–22. [Crossref] , [Google Scholar]) In Bangladesh context, in critiquing public service, the previous attempts aimed to analyze the structural problems and recent attacks are directed towards the bureaucrats themselves. However, there are few empirical studies to measure the performance of bureaucrats by analyzing the initiatives they take and the problems they face in carrying out their responsibilities. Based on Perry &; Wise's (1990 Perry, J.L. and Wise, L.R. 1990. The motivational bases of public service. Public Administration Review, 50(3): 367–373. [Crossref], [Web of Science ®] , [Google Scholar]) PSM model, we argue that in Bangladesh, bureau bashing is mostly rhetoric and thus it might have created a negative impact on PSM amongst bureaucrats, contributing to the poor state of governance.     

The Road to Good Governance: Via the Path Less Accountable? The Effectiveness of Fiscal Accountability in Liberia

Accountability mechanisms are touted as a path to “good governance.” But are accountability mechanisms a sure route to achieving the objectives of “good governance”? Limited case studies have offered inconsistent evidence (Blair, 2000 Blair, H. 2000. Participation and accountability at the periphery: Democratic local governance in sex countries. World Development, 28(1): 21–29. [Crossref], [Web of Science ®] , [Google Scholar]; Charlick, 2001 Charlick, R.B. 2001. Popular participation and local government reform.. Public Administration and Development, 21: 149–157. [Crossref], [Web of Science ®] , [Google Scholar]; Devas &; Grant, 2003 Devas, N. and Grant, U. 2003. Local government decision-making-citizen participation and local accountability: Some evidence from Kenya and Uganda. Public Administration and Development, 23: 307–316. [Crossref], [Web of Science ®] , [Google Scholar]). But empirical evidence of the relationships among principles of good governance—high citizen participation, low levels of corruption, high-quality service delivery—and accountability mechanisms is lacking. We examine the effectiveness of accountability mechanisms in Liberia and find relationships between measures of county level fiscal accountability and measures of good governance do not always produce expected results, making fiscal accountability mechanisms no guarantee for achieving goals of good governance.     

Models of Public Service Provision—When Will Knights and Knaves Be Responsive to Pawns and Queens?

This article extends the framework of Le Grand (2003 Le Grand, J. 2003. Motivation, agency and public policy, Oxford: Oxford University Press. [Crossref] , [Google Scholar], 2010 Le Grand, J. 2010. Knights and knaves return: Public service motivation and the delivery of public services. International Public Management Journal, 13(1): 56–71. [Taylor &; Francis Online], [Web of Science ®] , [Google Scholar]) to encompass responsiveness, and the main argument is that the combination of employee motivation, user capacity, and models of public service provision potentially has serious implications for responsiveness across service areas. Although research on employee motivation thrives, especially in the public service motivation (PSM) literature, few studies have investigated user capacity empirically, and we know little about the combination of PSM, user capacity and models of service provision. Analyzing four central service areas (day care, schools, hospitals, and universities), we find variations in both user capacity and PSM. Taking this variation as a point of departure we discuss what implications different combinations of employee motivation, user capacity, and models of public service provision may have for responsiveness.     

Child Welfare's Iron Cage: Managing Performance in New Zealand's Child Welfare Agency

The purpose of this article is to explain the performance management practice in use within one of New Zealand's public service agencies—Child, Youth and Family Services. These practices are described with reference to New Zealand's formal model of public sector management and the professional social work model understood by the majority of the agency's staff. The article draws on recent research into performance management practices in nine of New Zealand's public service agencies that included Child, Youth and Family Services. This involved a number of semi-structured interviews with managers and staff from the national, regional, and local levels of each agency together with a review of relevant documentation.

It is argued that performance management practices exist on a continuum representing the “rationality of control” which extends from a regulative control model of rules and fixed targets to one that is more reliant on shared understandings, learning, and flexible targets. It is further suggested that the institutional structures underlying this continuum determines the extent to which performance management practices within individual agencies are loosely coupled with those used for purposes of external accountability.

The article highlights the tension that exists in an organization that encompasses the substantive logic of “a values-based profession” (Ronnau, 2001 Ronnau, J. P. 2001. “Values and ethics for family-centered practice”. In Balancing family-centered services and child well-being: Exploring issues in policy, practice theory, and research, Edited by: Walton, E., Sandau-Beckler, P. and Mannes, M. 34–54. New York: Columbia University Press.  [Google Scholar]) but which is bound by the formal, instrumental rationality implicit in its system of external accountability that, it has been claimed, “reduces a complex reality to something simplistic and one dimensional” (Tilbury, 2004 Tilbury, C. 2004. The influence of performance measurement on child welfare policy and practice. British Journal of Social Work, 34: 225–241. [Crossref], [Web of Science ®] , [Google Scholar]). It, therefore, argues that the formal model of performance measurement and management of the public service should encompass the broader information and rationality used by managers within public service agencies.     

The Imperative for Building Value Reciprocity Between Society and City Hall: Implications for Local Government Ethics Building in Serbia and Montenegro

Beyond the role of providing public goods, local public organizations contribute to the governance process by influencing social inclusion and development (Brinkerhoff, 2008 Brinkerhoff, D. W. 2008. The State and international development management: Shifting tides, changing boundaries, and future directions. Public Administration Review, 68(6): 985–1001. [Crossref], [Web of Science ®] , [Google Scholar]). Democracy building needs citizen input and accountability to ensure legitimization by society. Using survey data from public managers in local governments in Serbia and Montenegro, this study provides an analysis of the state of ethical systems in local governments. Organizational law and order were found to be the primary ethical focus while ethical outcomes often neglect social needs. Conclusions reveal that clear linkages between society and local public organizations can establish sustainable ethical behavior among local government managers.     

Government,Effectiveness, Performance,and Local Property Values

Abstract

We offer a practical measure of local government effectiveness in the provision of public services relating service expenditures to aggregate property value. Building on the work of Brueckner (1979 Brueckner, J. K. 1979. Property values, local public expenditure, and economic efficiency. Journal of Public Economics, 11: 223–246.  [Google Scholar], 1982 Brueckner, J. K. 1982. A test for allocative efficiency in the local public sector. Journal of Public Economics, 19: 311–331. [Crossref], [Web of Science ®] , [Google Scholar], 1983 Brueckner, J. K. 1983. Property value maximization and public sector efficiency. Journal of Urban Economics., 14: 1–16.  [Google Scholar]) and Henderson (1990, 1995) we present an aggregate property value maximization model where levels of local public services are capitalized into aggregate property values. Using data for Wisconsin municipalities we demonstrate that service expenditure levels, and simultaneously corresponding taxation levels, are suboptimal and should be increased. The aggregate property value maximization test suggests that local public services in Wisconsin are consistently under-provided. By monitoring local property values officials can objectively measure if public services are being provided in an optimal manner.     

A New Predictor of Local Financial Distress

The development of predictive models for financial distress is a recurring topic in both private and public contexts, although currently its repercussions are greater in the public sphere, where efforts are being made to define new warning systems for fiscal crises. The present study thus aims first to show the similarities and differences between the absolute and relative models based on a 10-point scale, in order to subsequently combine the positive aspects of both proposals to find a system that can determine local fiscal distress in a more robust way.

The results obtained show that the optimum predictive system is a slight variant of the model proposed by Kloha et al. (2005) Kloha, P., Weissert, C. S. and Kleine, R. 2005. Developing and testing a composite model to predict local fiscal distress. Public Administration Review, 65(3): 313–323. [Crossref], [Web of Science ®] , [Google Scholar]. This variant consists of the inclusion of two indicators of financial independence proposed by Zafra-Gómez et al. (2009a) Zafra-Gomez, J. S., López-Hernández, A. M. and Hernández-Bastida, A. 2009a. Developing an alert system for local governments in financial crisis. Public Money &; Management, 29(3): 175–82. [Taylor &; Francis Online], [Web of Science ®] , [Google Scholar] for which an alert threshold has been empirically determined.     

HRM: Performance Relationship: Need for Further Development?

The last decade of empirical research on the HRM value additions, also known as the “HRM and performance” debate, demonstrates evidence that HRM does matter (Huselid, 1995 Huselid, M. 1995. The impact of human resource management on turnover, productivity and corporate financial performance. Academy of Management Journal, 38(3): 635–672. [Crossref], [Web of Science ®] , [Google Scholar]; Guest et al., 2003 Guest, D.E., Michie, J., Conway, N. and Sheehan, M. 2003. Human resource management and corporate performance in the UK. British Journal of Industrial Relations, 41(2): 291–314. [Crossref], [Web of Science ®] , [Google Scholar]; Wright et al., 2003 Wright, P., Gardner, M. and Moynihan, L. 2003. The impact of HR practices on the performance of business units. Human Resources Management Journal, 13(4): 21–36.  [Google Scholar]; Rehman et al., 2010). Unfortunately, the relationships are often statistically weak and the results ambiguous. This article reviews and attempts to extend the theoretical and methodological issues in this debate. Its aim is to build an agenda for future research in this area. A brief overview of achievements to date is followed by the theoretical and methodological issues related to what constitutes HRM, what is meant by the concept of performance, and the nature of the link between these two. In the final section, it is argued that research designs should start from a multi-dimensional concept of performance, including the perceptions of employees, and build on the premise of HR systems as an enabling device for a whole range of strategic options. This implies a reversal of the strategy-HRM linkage.     

Parameters in a Successful Process Outsourcing Project: A Case From the Ministry of Foreign Affairs,Finland

The purpose of this article is to analyze the success factors of a critical business process outsourcing project (visa issuing) of the Ministry of Foreign Affairs (MFA) in Finland. This has been done by mapping the success factors on the organizational “Star Model” of Galbraith (2002 Galbraith, J. 2002. Organizing to deliver solutions. Organizational Dynamics, 32(2): 194–207. [Crossref], [Web of Science ®] , [Google Scholar]). The reasons for success include strong employee participation, good communication, and, in particular, the commitment of the organization in St. Petersburg.     

Implementing IFRS in Local Government: Institutional Isomorphism as NPM Goes Mad?

Abstract

The impact the International Financial Reporting Standards (IFRS) has on business has been considered by various authors, such as Jones and Higgins (2006 Jones, S. H. and Higgins, A. D. 2006. Australia's switch to international financial reporting standards: a perspective from account preparers'. Accounting and Finance, 46: 629–652. [Crossref], [Web of Science ®] , [Google Scholar]). However, there has not been the same research conducted with respect to local government. As Australia and New Zealand are leading the world by being the first to introduce IFRS into local government financial reporting, this study is timely in order todetermine the impact of compliance on local government. With the New Public Management (NPM) introduced in the late 1970s, accrual accounting and the desire to enhance transparency became embedded in financial reporting across the world. The paper adds to the growing literature on institutional theory with results of the study suggesting that a form of coercive isomorphism is present in regards to local government compliance with IFRS. It also suggests that the philosophy behind NPM – especially that espousing the benefits of public sector reporting in a private sector vein–may not be as relevant to Australian local government as the policy makers would have us believe. The thrust to implement IFRS may have finally pushed local government into a world they struggle to cope with. For example, findings indicate that there is now, more than ever, a perception in the community that the bottom line is an important indicator of a council's performance. Results reported here determined that the implementation process was time-consuming and costly with, in general, very little perceived benefit. Councils are conforming to the coercive pressure from legislative bodies, but they are not converging as part of the ‘transaction-neutral’ reporting regime.     

CHANGING DEVELOPMENTS IN NPM

Global developments have meant that nations increasingly compete on a variety of levels.[1] The OECD Report on Regulatory Reform, vol. I and II. OECD, Paris, 1997. [Google Scholar]The basis of competition between nations is not only in terms of market share, but also in the scale, shape and role of their public sectors and the regulatory regimes that are emerging within them. Since the early 1980s there has been growth in industrialised economies and increasing attempts across a large number of different jurisdictions to scale down and reform the large public sectors characteristic of the old Soviet bloc countries and to a lesser extent ‘welfarist’ social democratic regimes.     

Aid-Supported Public Service Reform and Capacity Development in Post-Communist Albania

The national politico-administrative context plays a significant role in the transfer of policy from international (aid) organizations to recipient countries. In this regard, this article attempts to identify and explain some of the intervening variables facilitating the relationship between two actors in the policy transfer process, donors and bureaucrats through the case of administrative reform and capacity development in post-communist Albania, focusing on recent years. Broadly and flexibly drawing on some of the theoretical underpinnings of Dolowitz and Marsh (1996 Dolowitz, D. and Marsh, D. 1996. Who learns what from whom: A review of the policy transfer literature. Political Studies, 44: 343–357. [Crossref], [Web of Science ®] , [Google Scholar])policy transfer conceptual framework as well as the Europeanization theory, the article seeks to provide a greater understanding of the respective roles of those actors and the dynamics of their interaction. Thus, through an analysis of the national political and bureaucratic context, reasons for non-transfer, i.e., perceived failure of administrative reform, are presented in light of the politics of EU accession and conditionality mechanisms used to incentivize the process.     

PUBLIC ENTREPRENEURSHIP: RHETORIC,REALITY, AND CONTEXT

ABSTRACT

Public Entrepreneurship: Rhetoric, Reality, and Context

The concept of entrepreneurship has entered the discourse of public management amongst practitioners and scholars across a range of different public service organisations in different countries. It has been recognised, for example, in the UK,[1] 1999. Modernising Government: White Paper London: HMSO. Cabinet Office [Google Scholar]the USA[2] Osborne, D. and Gaebler, T. 1992. Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector Reading MA: Addison Wesley. [Crossref] , [Google Scholar]and Australia[3] Wanna, J., Forster, J. and Graham, P., eds. 1996. Entrepreneurial Management in the Public Sector Brisbane, , Australia: Centre for Australian Public Sector Management.  [Google Scholar]and variously interpreted by its promoters as:

• An integral part of a transformational political philosophy, affecting not just the delivery of public services but also community life (e.g., the ‘Third Way’ in the UK).

• More modestly, a response to the ‘dead hand’ of bureaucracy which inhibits public organisations becoming more responsive to their customers, clients and communities,

• A way of allowing public service managers the ‘freedom to manage’, deploying skills and approaches identified with private sector management.

Entrepreneurship is used primarily to make normative judgements. The form that entrepreneurship takes in a public service management context and the extent to which it exists, are undeveloped empirical questions. This paper examines three main sets of questions:

• Why there has been a call for entrepreneurial government–the rhetorical dimension.

• What practising managers perceive the term to mean to the services they are responsible for–the reality dimension.

• Whether public entrepreneurship has any meaning outside of the particular political, economic and social context found in western, industrialised democracies–the context dimension.

The paper explores the nature of the discourse within which notions of public entrepreneurship are located and given legitimacy by different groups of stakeholders. It also seeks to uncover some variables that have an impact upon the practice of public entrepreneurship in different countries, organisations and social, economic and political cultures and organisations.

Although organisations such as the OECD identify universal themes and trends in the delivery of public services, there is little empirical evidence of convergence or universality.[4] Pollitt, C. 2001. ‘Clarifying Convergence: Striking Similarities and Durable Differences in Public Management Reform’. Public Management Review, 3(4): 471–492. [Taylor & Francis Online] , [Google Scholar]This paper notes that although the concept of entrepreneurship is not unique to one or two contexts, there is limited convergence on what it means and whether and how it is ‘practised’.     

When the Government Governs: Closing Compliance Gaps in Danish Employment Policies

Governance theory and research start from the assumption that in modern decision-making systems no formal control system can dictate the terms of the relationship between the plurality of interdependent actors and organizations (Chhotray &; Stoker, 2010 Chhotray, V. and Stoker, G. 2010. Governance theory and practice —A cross-disciplinary approach, Basingstoke, , UK: Palgrave Macmillan.  [Google Scholar]). In this article, we present the story of a government fixated on reasserting control in the age of governance. The government would not accept compliance gaps in policy implementation and deliberately redesigned the governance structure to achieve greater compliance and central control. The case is implementation of employment policies in Denmark. After reviewing the available evidence, we find that central decision makers have been successful in narrowing the former compliance gaps between policy objectives and local implementation. Although compliant implementation is not the same as effective or successful problem solving, the case shows that determined governments can succeed in reinforcing central democratic control over complex implementation processes.     

Barriers to Efficiency and the Privatisation of Township-Village Enterprises

Qian (2000 Qian, Y. 2000. The process of China's market transition (1978–98): the evolutionary, historical, and comparative perspectives. Journal of Institutional and Theoretical Economics, 156(1): 151–171. [Web of Science ®] , [Google Scholar]) and others suggest that post-1994 tax and banking reforms in China, combined with the development of markets for allocating resources, influenced the economic performance of township-village enterprises (TVEs) and private enterprises (PEs). This paper uses Chinese provincial level data to search for evidence of advantages and/or disadvantages offered to TVEs and PEs before and after the 1994 reforms. We define a sectoral net income-based measure of overall efficiency and decompose the measure into components that highlight the existence of credit constraints, output target constraints and labour hiring constraints. The results offer empirical support for Qian and others explanation of why private enterprises eventually emerged as the dominant institution for allocating resources in post-1994 rural China.     

Negotiating meaning through costume and social media in Bulgarian Muslims' communities of practice

This paper shows how contemporary believers are negotiating a new identity of Islamic piety in Bulgarian Muslim communities. Driven by communal memory of repression and contemporary Islamophobia, Bulgarian Muslims have created communities of practice (Wenger 1998 Wenger, Etienne. 1998. Communities of Practice: Learning, Meaning, and Identity. Cambridge: Cambridge University Press.[Crossref] , [Google Scholar]), participatory groups that share a common interest in learning more about their faith. Communities function on multiple levels: there are small pockets of Islamic activity at the local level, and at a broader level, an imagined community of Bulgarian-speaking Muslims connected to an imagined global Islamic community, the ummah. The practices examined here include face-to-face activities, such as learning to read the Qur’an and prayers in Arabic, learning Islamic principles and practice, and talking about faith in mosques and homes in Bulgaria. This paper also examines virtual practices, such as discussing faith on social media. The article focuses on women’s and girls’ Qur’an reading groups and discussions about wearing hijab, and it examines an online mixed-gender discussion of daily prayers. Such grassroots practice of Islam fosters a newly articulate and participatory version of religion, embracing and encouraging believers’ literacy and knowledge, activism, and agency. The mutual goals, repertoires, and activities of this community of practice create a sense of commonality and cohesiveness, while leaving room for some diversity of focus.     

The New Public Management Theory and the Reform of European Health Care Systems: An International Comparative Perspective

The New Public Management (NPM) Theory is a rhetorical construction with diverse intellectual roots. That diversity means that it is open to reinterpretation and shifts in implementation across countries (Sahlin-Andersson, 2001 Sahlin-Andersson, K. 2001. “National, international and transnational constructions of New Public Management”. In New Public Management—The transformation of ideas and practice, Edited by: Christensen, T. and ægreid, P. L. 43–72. Aldershot, , UK: Ashgate.  [Google Scholar]; Smullen, 2007 Smullen, A. 2007. Translating agency reform: Rhetoric and culture in comparative perspective, Rotterdam, , The Netherlands: PhD Dissertation, Erasmus University.  [Google Scholar]). This overview article critically investigates NPM application in various EU health care systems. NPM led to a greater focus on market forces and competition and improved information sharing and cooperation among health care networks, and changed the way care is delivered. This article also identifies significant misfits between policy announcements and NPM implementation. NPM has taken root much more substantially in the United Kingdom (UK) than in France and Germany. The variety of capitalism and institutional systems provides an explanation for divergences in NPM implementation.     

Sonic diaspora,vibrations, and rhythm: thinking through the sounding of the Jamaican dancehall session

Abstract

The propagation of vibrations may provide a better way of understanding the spread of diasporas than the conventional focus on the circulation of products (Hall 1980 Hall, S. 1980. “Encoding/decoding”. In Culture, media, language, Edited by: Hall, S., Hanson, D., Lowe, A. and Willis, P. 122–127. London: Unwin Hyman in association with the Centre for Contemporary Cultural Studies.  [Google Scholar], Appadurai 1986 Appadurai , A. 1986 . The social life of things: commodities in cultural perspective . Cambridge : Cambridge University Press .[Crossref] , [Google Scholar], 1996 Appadurai, A. 1996. Modernity at large: cultural dimensions of globalization, Minneapolis, MN: University of Minnesota Press.  [Google Scholar], Gilroy 1993a Gilroy, P. 1993a. The black Atlantic: modernity and double consciousness, London: Verso.  [Google Scholar], Brah 1996 Brah, A. 1996. Cartographies of diaspora: contesting identities, London: Routledge.  [Google Scholar]). Jamaican sound systems operate as a broadcast medium and a source of CDs, DVDs, and other commercial products (Henriques 2007a Henriques, J. 2007a. “The Jamaican dancehall sound system as a commercial and social apparatus”. In Sonic synergies: music, identity, technology and community, Edited by: Bloustein, G., Peters, M. and Luckman, S. 133–146. London: Ashgate.  [Google Scholar]). But the dancehall sound system session also propagates a broad spectrum of frequencies diffused through a range of media and activities – described as ‘sounding’ (following Small's 1998 concept of ‘musicking’). These include the material vibrations of the signature low-pitched auditory frequencies of Reggae as a bass culture (Johnson 1980 Johnson, L.K. 1980. Bass culture, [LP] London: Island Records.  [Google Scholar]), at the loudness of ‘sonic dominance’ (Henriques 2003 Henriques, J. 2003. “Sonic dominance and the reggae sound system”. In Auditory culture, Edited by: Bull, M. and Back, L. 451–480. Oxford: Berg.  [Google Scholar]). Secondly a session propagates the corporeal vibrations of rituals, dance routines, and bass-line ‘riddims’ (Veal 2007 Veal, M. 2007. Dub: songscapes and shattered Songs in Jamaican reggae, Middletown, CT: Wesleyan University Press.  [Google Scholar]). Thirdly it propagates the ethereal vibrations (Henriques 2007b Henriques, J. 2007b. “Situating sound: the space and time of the dancehall session”. In Thamyris/intersecting: place, sex and race, Edited by: Marijke, J. and Mieskowski, S. 287–309. Sonic interventions.  [Google Scholar]), ‘vibes’ or atmosphere of the sexually charged popular subculture by which the crowd (audience) appreciate each dancehall session as part of the Dancehall scene (Cooper 2004 Cooper, C. 2004. Sound clash: Jamaican dancehall culture at large, New York: Palgrave. [Crossref] , [Google Scholar]). The paper concludes that thinking though vibrating frequencies makes it easier to appreciate how audiences with no direct or inherited connection with a particular music genre can be energetically infected and affected – to form a sonic diaspora.     

From Witchcraft to Proposed Twenty-First Century Reforms: The Ongoing Saga of Training and Development in Canadian Government

[In the federal government of Canada] … up to ten or fifteen years ago, the use of the title personnel officer or training officer would have been sufficient to have one tried for witchcraft.1 Cloutier, S. 1972. “The personnel revolution: an interim report, 1965”. In The Biography of an Institution: The Civil Service Commission of Canada, 1908–1967 Edited by: Hodgetts, J.E., McCloskey, W., Whittaker, Reginald and Wilson, V. Seymour. 457 ppLondon and Montreal: McGill-Queens University Press.  [Google Scholar] a ^aNote: (a) In Canada the terms, “Civil Service” and “Public Service,” are used synonymously. (b) Values are defined in this article as enduring beliefs that influence the choices we make from available means and ends.

—Commissioner Sylvain Cloutier of the federal Civil Service Commission, June 19, 1965. (Comment attributed to CH Bland, Chairman of the Public Service Commission of Canada)