Delivering Community Services in a New World of Volunteering: A Case Study From Sydney,Australia

In a challenging contemporary environment of a mixed economy of welfare, volunteers are a resource much-needed for the delivery of critical community-based services. Yet the context is changing as a result of new state/non-profit sector relationships and increased government intervention. Little is known about how these changes impact on the capacity and commitment of volunteers. This article responds to this gap in understanding through a case study of existing volunteers across community services in Sydney, Australia. Findings highlight the critical importance of supportive management, and particularly coordinators who understand volunteers' escalating needs in the new volunteer world.     

Restrictive Institutions and Critical Resources: Non-Profit Organisations and Volunteer Resources in the Russian Federation

Abstract

Resource management is essential for any organisation’s success. For non-profit organisations (NPOs) volunteers are a key resource. In this article, we examine how NPOs recruit, mobilise and manage volunteers in a challenging institutional and operational context. By drawing on a qualitative study of Russian health NPOs, our study highlights that the operational and institutional environment encountered by Russian NPOs leads to ‘management by network’ to acquire necessary volunteer resources. This pragmatic approach, whilst ensuring an organisation’s short-term survival, ultimately limits the type of volunteer recruited by Russian NPOs. The implications of these findings are also explored.     

Education and debriefing: strategies for preventing crises in crisis-line volunteers

Telephone crisis lines offer an important service to individuals in crisis. The accessibility as well as a lack of other means of support leads many individuals to call the line. The role of the volunteer is to listen and support the caller as well as provide information and referrals to other agencies. Agencies are presented with a high turnover of volunteers and are then faced with the task of recruiting and training replacements. Volunteers are often exposed to horrific accounts of human pain and suffering which may affect their personal thoughts, feelings, beliefs and actions and influence the decision to quit. Compassion fatigue is one term used for this inherent "cost of caring." Many factors contribute to this cost including the nature of crisis calls, the repeat caller, and personal coping mechanisms. Educating and debriefing the volunteer are two strategies that may prevent the onset of compassion fatigue and volunteer resignation. Debriefing is viewed as an effective strategy for volunteers as it has been found to be successfull in assisting other helpers in many different contexts to cope and deal with the traumatic events that they experience or hear about.     

Towards a public service blend of human resource management and TQM

The objective of this paper is to contemplate changes in personnel system infrastructure required to implement Total Quality Management (TQM) in public organizations (perhaps formal organization in general). By infrastructure we mean systems such as those for the design of work and positions, rewards, performance appraisal, selection, etc. We introduced the subject by summarizing many of the concepts from the quality literature which express philosophy, structural aspects and practices. Even the industrial context in which TQM has flowered has not adapted significantly to implications of TQM philosophy and structure. Instead, traditional personnel management systems prevail with some concern for needed specia1 training, and anguish about negative effects of performance appraisal, some reward systems, and work standards.

Because the government context is bound to present difficulties and pitfalls we summarized another body of literature, that of the reasons why the idea probably won't work in government.

Ultimately, we get to the point of the essay: a discussion of contemplated types of personnel system changes that ought to support organizations operating in a quality mode. Changes are considered under the subjects of: work design, recruitment and selection, performance appraisal, training, compensation and labor-management relations. We conclude with a. brief case study on the Pacer Share Project.     

Turnover Intentions of Volunteer Resource Managers: The Roles of Work Motivations,Person–Organization Fit,and Emotional Labor

Volunteer management careers and the influence of workplace factors on volunteer manager turnover intentions have received relatively little attention in the empirical research literature. This study uses original survey data collected from over 400 volunteer managers to examine relationships between turnover intention and work motivation factors, person–organization fit (P-O fit), and emotional labor. Work motivation factors includes perceptions of advancement opportunities, task significance, autonomy, and pay satisfaction. P-O fit reflects the degree of congruence between an individual’s values and goals, and the characteristics of their workplace. Emotional labor reflects the degree to which employees are engaged in the management of emotions to adhere to the emotional expectations of their jobs. Results emphasize a lack of advancement opportunities as the primary driver of turnover, and P-O fit as a main factor for retention. In addition, the ability to regulate emotions was found to result in reduced quit intentions.     

Effects of Public Service Motivation on Turnover and Job Satisfaction in the U.S. Teacher Labor Market

A substantial body of research has addressed the importance of the match between the person and the organization, or jobs for individuals and organizational outcomes across diverse fields. Despite growing attention to the role of the person–environment (P–E) fit, there are few studies incorporating the characteristics of jobs in the relationship between public service motivation (PSM) and job satisfaction. Drawing on the growing literature concerning PSM and teacher recruitment and retention, this study investigates whether altruistic work values, such as a strong altruistic desire and a preference for correcting social inequity, affect job satisfaction and teacher turnover.     

Chester I. Barnard: president of the uso, 1942-1945

This article focuses on a relatively unheralded dimension of Chester I. Barnard, author of the classic 1938 management text The Functions of the Executive. Barnard was President of the United Services Organization, Inc. (USO), a morale-enhancing volunteer organization for allied servicemen and women during World War II. The article's purpose is to describe and analyze Barnard's activities and accomplishments at the USO from 1942 to 1945, Barnard used the general management principles that he espoused through his writings in this volunteer management environment.     

Feasibility and Acceptability of an Impact of Crime Group Intervention with Jail Inmates

The current study evaluated the feasibility and acceptability of a manualized Impact of Crime (IOC) group intervention implemented with male inmates (N = 108) at a county jail. Facilitator adherence to the intervention and participant attendance, homework completion, and feedback were assessed. On average facilitators covered 93.7% of each manual topic. Victim speaker recruitment was a challenge—43.5% of relevant sessions lacked victim speakers. Findings suggested significant participant engagement—67.3% attended at least 75% of sessions and 93.3% of homework assignments were submitted on time. Overall, participants indicated satisfaction with the intervention. Successful strategies, challenges, and potential enhancements are discussed.     

The Dark Sides of Artificial Intelligence: An Integrated AI Governance Framework for Public Administration

ABSTRACT

As government and public administration lag behind the rapid development of AI in their efforts to provide adequate governance, they need respective concepts to keep pace with this dynamic progress. The literature provides few answers to the question of how government and public administration should respond to the great challenges associated with AI and use regulation to prevent harm. This study analyzes AI challenges and former AI regulation approaches. Based on this analysis and regulation theory, an integrated AI governance framework is developed that compiles key aspects of AI governance and provides a guide for the regulatory process of AI and its application. The article concludes with theoretical implications and recommendations for public officers.     

Generalists and specialists in executive politics: Why ambitious meta‐policies so often fail

This article contributes to the politics of policy‐making in executive government. It introduces the analytical distinction between generalists and specialists as antagonistic players in executive politics and develops the claim that policy specialists are in a structurally advantaged position to succeed in executive politics and to fend off attempts by generalists to influence policy choices through cross‐cutting reform measures. Contrary to traditional textbook public administration, we explain the views of generalists and specialists not through their training but their positions within an organization. We combine established approaches from public policy and organization theory to substantiate this claim and to define the dilemma that generalists face when developing government‐wide reform policies (‘meta‐policies’) as well as strategies to address this problem. The article suggests that the conceptual distinction between generalists and specialists allows for a more precise analysis of the challenges for policy‐making across government organizations than established approaches.     

Recruiting,Retention, and Race in the Military

In the United States (U.S.) military, race and/or ethnicity serve as identifiable factors in recruitment, promotion, and retention patterns. African Americans are overrepresented especially in the Army and within the enlisted corps relative to their proportion within the civilian population. And while Hispanics constitute the fastest growing segment of the workforce as well as in society, they are underrepresented in the military.

This study confirms the disparity of underrepresented minorities within the officer corps. It explored the recruiting and retention challenges with certain groups, the role of race and/or ethnicity, and what the U.S. military can do to attract underrepresented groups to its officer corps. As part of the discourse, the author also draws from similar experiences of militaries within the international community.     

ADMINISTRATIVE POLITICIZATION OR CONTESTABILITY? HOW POLITICAL ADVISERS AFFECT NEUTRAL COMPETENCE IN POLICY PROCESSES

There is limited empirical research on the extent to which politicized recruitment of ministerial advisers affects the quality of the policy process. In this article we take a novel step by looking at two possible consequences of increased political recruitment for the policy process: administrative politicization and contestability. We deploy a Most Similar Systems comparison of Denmark and Sweden and include survey answers from 657 civil servants in managerial positions. We find that political recruitment of top civil servants, such as Swedish state secretaries, restricts the access of the civil service to the minister, but it does not substantially politicize the policy process. Danish civil servants perceive themselves as more contested by the relatively few Danish political advisers than their Swedish colleagues. Our results imply that the organization of political advice is a crucial factor for politicization and contestability     

How States Exploit Jihadist Foreign Fighters

ABSTRACT

Jihadist foreign fighters are frequently described as non-state actors whose prominence challenges the traditional, state-dominated international system and our understanding of it. In practice, however, foreign fighters rely heavily on the very states they reject. Some of the most important foreign fighter movements in the world today receive massive and explicit state support, while still others rely on states to tolerate their fund-raising, transit, recruitment, and other core activities. Yet the scope, scale, and nature of this reliance varies tremendously, as does its overall impact. To stop or at least limit these flows, it is vital to change the policies and capacities of these state backers.     

Mobilising volunteer activists in political parties: the view from central office

The role of volunteer activists in the success of election campaigning has undergone somewhat of a renaissance in the last decade or so. It is now becoming increasingly evident that having a strong volunteer activist base is central to winning elections, especially when the campaign is a close run affair. This then raises the important question of how to raise the volunteer armies necessary for such work. Indeed, there is a reasonably long standing literature on what might incentivise people to become active in political parties. However, there is relatively little work done on what party managers are able and willing to offer members as incentives for activism. Using new data from extensive interviews with professional party managers working in the central offices of political parties, this article explores the ways in which such party managers have worked to incentivise volunteer activists. From this data, it offers a new framework for encouraging volunteer activism through inclusive party organisations.     

Physician recruitment and retention: A rural-suburban comparison

This study examined the recruitment and retention experience of medical group practices (MGPs), based on a 1991 national survey of all administrators of MGPs who are members of the Medical Group Management Association. Specifically, we compared rural (n=269) and suburban (n=169) MGPs regarding their recruitment and reten tion experience to assess the relevancy of physician recruitment theories that focus on the characteristics of the physician, practice, or community. The results indicate that, in terms of physician personal characteristics, rural MGPs were more likely to view rural background and exposure to rural practice as important to both recruitment and retention than suburban MGPs. The finding that both rural and suburban MGPs needed family practice physicians most and found it difficult to recruit them suggests the need for more primary care tracks in medical schools and the enhancement of primary care physician reimbursements relative to other specialties. In terms of practice characteristics, our study shows most rural and suburban MGPs were concerned about the financial aspects of the practice environment and provided generous recruiting benefits. In terms of community characteristics, physician's spouse and family was identified as an important factor particularly by rural MGPs.     

'SUPRANATIONALISM' IN QUESTION: BELIEFS,VALUES, AND THE SOCIALIZING POWER OF THE EUROPEAN COMMISSION REVISITED

Do international organizations affect the views of the people who work for them? Although increasingly sophisticated methods have been used to address this question, disagreement persists about whether the beliefs of staff are formed before they join, after they enter the institution, or are shaped by instrumental calculation. Drawing on an original dataset based on the first fully representative survey of the European Commission's workforce, this article breaks new ground by putting different definitions of ‘supranationalism’ to the test and by capturing multiple ways in which individuals may be affected by the experience of working for the organization. For the first time, it demonstrates that commitment to ‘supranationalism’ varies between Commission staff groupings, that the influences on belief vary with the measure of ‘supranationalism’ used, and that both post‐recruitment experience and pre‐recruitment roles play a part in shaping beliefs.     

Legal reform need not come first: Merit‐based civil service management in law and practice

Introducing merit recruitment of public servants is a central good governance reform. To move towards merit in practice, legislation which mandates merit recruitment is considered a necessary but insufficient first step by many scholars and practitioners. Merit‐based civil service legislation should thus be sought before reform in practice. This article challenges this reasoning. It argues that merit laws are neither sufficient nor necessary: they leave the incumbent's possibility frontier for patronage and meritocracy in practice unaffected. Large‐ and small‐n evidence supports this assertion. Analyses of an original dataset of coded civil service legislation in 117 countries from 1975 to 2015 suggest that countries can attain meritocratic recruitment with and without legal merit requirements. Subsequently, a comparison of Paraguay and the Dominican Republic provides micro‐evidence for the underlying mechanism. Conventional wisdom about the sequencing of governance reforms in developing countries may thus be misleading: legal reform need not come first.     

What's the Problem in Public Sector Workforce Recruitment? A Multi-Sector Comparative Analysis of Managerial Perceptions

Public sector workforce recruitment is problematic, but the nature of that problem is not clearly defined. Workforce recruitment is essentially a matching problem that requires managers to recruit desired employees in available labor pools. This research asks whether sectoral differences and competition for labor affect whether public managers frame the major problem of workforce recruitment as the size, qualifications, or work ethic of the labor pool. Using survey data from about 2,300 managers from two US states, problem attributions are modeled using multinomial logit. The findings suggest that the public and nonprofit sectors find it more problematic to recruit qualified employees than the private sector, but public and nonprofit agencies hold a comparative advantage over the private sector in recruiting employees with sufficient work ethic. Therefore, public and nonprofit managers should emphasize retention and training to leverage their comparative advantage in recruiting employees with work ethic while addressing a comparative disadvantage in recruiting qualified employees.     

AFFECTIVE ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION: A CROSS‐NATIONAL COMPARATIVE STUDY

Public managers across countries are faced with challenges of attracting and retaining high‐quality employees in the context of widespread financial constraints and increasing inter‐sectoral competition. These changing circumstances have reinforced the need to enhance public employees' affective organizational commitment, which is related to important outcomes such as employees' performance and retention. However, we know little about the factors that can positively influence affective organizational commitment in a cross‐national context. This study applies a cross‐national comparative approach using data from four US states (Oregon, Florida, Washington, and Utah) and India to examine the factors influencing affective organizational commitment. We focus mainly on the effects of job satisfaction, which is considered to be the most important antecedent of affective organizational commitment. Our findings indicate that, in both countries' contexts, job satisfaction has a significant positive impact on affective organizational commitment. We also examine the US–India differences in the levels of affective organizational commitment. Findings indicate that, compared to the four US states of Oregon, Florida, Washington, and Utah, affective organizational commitment is significantly higher among Indian public managers.     

On the Relationship between Political Science and Administrative Science in Germany

The theoretical and empirical analysis of administrative activities has been an important area of research since the establishment of political science as an academic discipline in Germany at the end of the 1960s. But is administrative science still a significant part of political science in Germany today? I argue here that in Germany a political science oriented administrative science has developed from a science focused on public administration, that is, on organizational questions, to one focused on public policies and thus on questions concerning the conditions and consequences of political problem solving and control (Steuerung). The question of the internal organization of government is increasingly regarded as an irrelevant one; in addition, the institutional promotion and funding of political science administration research has dramatically decreased since the 1970s. Today's new challenges (economization and internationalization) for both government and public administration seem to exceed the capability of political science administrative research. These challenges open up new opportunities, however, since, in the search for solutions beyond the dichotomy of market/managerialism on the one hand and traditional bureaucracy and state government on the other, political science in particular regains more importance. As will be shown, there are now tendencies which indicate that political science administrative research might encounter a stronger political demand. If the consequent research is able to find a new mixture of theory and practice, this in turn could help revitalize political science administrative research in Germany.