Group selection of service efforts and accomplishments indicators for colleges

In this study, a set of key Service Efforts and Accomplishments (SEA) indicators was determined for higher-education external reports. Personal interviews were conducted with presidents and administrators from 28 colleges to determine their preferences for and the usefulness of performance indicators. Participants’ perceptions were analyzed using the analytic hierarchy process. In addition to determining indicators, the study discovered an unexpectedly high correlation between the key indicators selected by private and public institutions.     

An empirical investigation into the decision usefulness of service efforts and accomplishments measurements

This study examines the impact of Service Efforts and Accomplishments (SEA) measures by analyzing subjects’ judgments of economy, efficiency and effectiveness of road maintenance. Subjects made performance judgments using SEA data and Comprehensive Annual Financial Report data in a three treatment between-subjects design. Generally, the results support the hypothesis that SEA data provide incremental information to decision makers and support including SEA measures with traditional financial data in at least some reports to constituents.     

Public service responsiveness to users' demands and needs: theory, practice and primary healthcare in England

Analyses and policy statements about publicly funded services frequently distinguish 'demands' from 'needs'. The distinction has been challenged, calling into question the coherence of formulating welfare policy and evaluating public services in terms of needs. This paper explicates the conceptual distinction between demands and needs in terms of derived demand and information asymmetry. 'Needs' can be defined as 'rational demands', where 'rational' means 'consistent and evidence–based', and 'demands' as 'desires' rather than 'effective (i.e. economic) demand'. On that basis, practical demand management in needs–based public services would require:
1. Knowledge of users' demands for services;
2. Content analyses of users' demands to identify any misinformed demands;
3. Conversion of any misinformed demands into evidence–based specifications of needs;
4. Formulating coherent, evidence–based demands on behalf of users who cannot to do so themselves.
A study of English NHS Primary Care Groups explores the problems which authorities responsible for publicly funded services face in undertaking these activities. Demand management receives low priority in terms of the incentives and intellectual resources applied to it. Needs assessment has higher priority but is regarded as a branch of evidence–based professional practice, controlled by professionals rather than responsive to users. This separation tends to defeat the purposes of needs–based public services.     

Trade,taxes and debt repayment in Sri Lanka

The purpose of this article is to estimate the cost of taxing the export, import or domestic sectors of Sri Lanka for the purpose of reducing the national debt. A simple GNP model is used to estimate the elasticities that characterise the three aggregate sectors and are used to simulate the effects of taxing for debt servicing. The results show that a tax on the import sector generates the largest net savings on trade balance and that the savings from not importing can be substantial. However, for the period 1977–87 a 10.0 per cent tax on the import sector caused a decline in the growth of the economy by 3.0 per cent. The burden of the tax falls heavily on the domestic sector in terms of lost production and increased unemployment.     

Inside chinese bureaucracy: Civil service reform in the ministry of light industry

Since 1987, mainland Chinese ministries have been experimenting with a western style civil service system. The provisional guidelines published in that year called for the creation of a professional administrative class to be hired by open recruitment at the central and provisional levels of leading state ministries. The article is a micro-analysis of civil service reform in the Ministry of Light Industry and evaluates the first two years of reform in this ministry, which is responsible for supervising roughly twenty percent of China's production of durable consumer goods. The reform process has been gradual and incremental. The reforms were stimulated by the need to modernize China's state-run ministries in order to make them economically competitive with the mainland's growing private market sector. However, the article concludes that the reforms are too limited to make a substantial contribution to this goal.     

Business groups,financing constraints and investment: the case of India

We examine the effect of business group affiliation on corporate investment behaviour in India. More specifically, we test whether group affiliation reduces financing constraints for the affiliated firms. We use a data set containing 694 listed Indian companies for the 1989–97 period. We estimate a simple investment equation and find evidence that the investment-cash flow sensitivity is much lower for group affiliates. This suggests that business group affiliates have better access to external funds than stand-alone firms.     

Determinants of developing country debt: the revolving door of debt rescheduling through the Paris Club and export credits

Programmes designed to alleviate developing country debt have been implemented by bilateral, commercial and multilateral creditors and sovereign debt has been restructured under Paris Club negotiations. These strategies have not been very successful at reducing the debt levels of developing countries, in part because they continue to receive export credit insurance facilities through export credit agencies (ecas). The purpose of this paper is to examine the high percentages of developing country debt owed to governmental ecas. Analysis of the external debt of low-income and lower middle-income economies at five year intervals from 1980 to 2010 finds a substantial part of the indebtedness of these economies is held by ecas. Analysis of specific sub-Saharan African countries undergoing debt rescheduling and forgiveness through Paris Club negotiations was done for Ghana and Kenya. These results show that, following debt restructuring, new export credit guarantees and/or loans were forthcoming to these countries from the ecas of the creditor countries that rescheduled their old debt in Paris Club negotiations during 2000–12.     

Military service,governance and the African Diaspora

Abstract

During World War II black soldiers who served in the United States Army and in the Caribbean colonial forces of the British military performed their duties within the constraints of a racialized governmentality. When black soldiers served in the military forces of either nation, they were regulated by policies meant to control and contain their participation. The institutional racism within both the War Department and the Colonial Office is representative of a political theory of racialized governmentality – the black body was inscribed with governance by those who exercised power. This paper outlines and defines the concepts and terms of engagement necessary to understand the mentalities and realities facing black soldiers in two colonial settings during the Second World War.     

Credentialism,meritocracy, and merit: educational requirements and the public service

The American myth of mobility suggests that educational attainment, as evidenced by some credential, is the road to achievement for everyone. This has never been entirely true, but recent trends suggest that the educational credential may increasingly limit as well as offer opportunity. Additional educational requirements have often been equated with increasing the “professionalism” of the public service, but they may also serve as a reason to keep out minorities or women now that non-meritorious discriminatory barriers have been eliminated by the courts. Examples from Mississippi and New York are cited. Although the courts have been vigilant in insisting that tests and other selection devices be validated, they have been much more tolerant of educational requirements, often failing to subject them to the stringent tests of job relatedness and validity. Even when a particular government unit is willing to lower credential barriers that cannot clearly be justified, it may be subject to pressures from other government units or associations, focusing on “improving” professional qualifications.     

The third sector, user involvement and public service reform: a case study in the co-governance of health service provision

The ‘modernization’ of British public services seeks to broaden public sector governance networks, bringing the views of third sector organizations, the public and service users (among others) to the design, management and delivery of welfare. Building on previous analyses of the contradictions generated by these roles, this paper draws on longitudinal qualitative research to enunciate the challenges faced by one third-sector organization in facilitating service user influence in a UK National Health Service (NHS) pilot programme, alongside other roles in tension with this advocacy function. The analysis highlights limits in the extent to which lateral governance networks pluralize stakeholder involvement. The ‘framing’ of governance may mean that traditional concerns outweigh the views of new stakeholders such as the third sector and service users. Rather than prioritizing wider stakeholders' views in the design and delivery of public services, placing third sector organizations at the centre of governance networks may do more to co-opt these organizations in reproducing predominant priorities.     

Cloud Computing in the Global South: drivers,effects and policy measures

Cloud computing has started to transform economic activities in the global South. Many businesses are taking advantage of the pay-as-you-go model of the technology, and its scalability and flexibility features, and government agencies in the South have been investing in cloud-related mega-projects. Cloud-based mobile applications are becoming increasingly popular and the pervasiveness of cellphones means that the cloud may transform the way these devices are used. However, findings and conclusions drawn from surveys, studies and experiences of companies on the potential and impact of cloud computing in the developing world are inconsistent. This article reviews cloud diffusion in developing economies and examines some firms in the cloud's supply side in these economies to present a framework for evaluating the attractiveness of this technology in the context of evolving needs, capabilities and competitive positions. It examines how various determinants related to the development and structure of related industries, externality mechanisms and institutional legitimacy affect cloud-related performances and impacts.     

Dominance and change in the global computer industry: Military, bureaucratic, and network state developmentalisms

This article examines the conditions under which firms in different economies were able to emerge as significant actors in the global computer industry during different time periods. To achieve this, the article divides into three periods the history of the industry in terms of the three major policy regimes that have supported the dominant firms and regions. It argues that these policy regimes can be thought of as state developmentalisms that take significantly different forms across the history of the industry. U.S. firms’ dominance over their European counterparts in the 1950s and 1960s was underpinned by a system of “military developmentalism” where military agencies funded research, provided a market and developed infrastructure, but also demanded high quality products. The “Asian Tigers”—Taiwan, Singapore, Hong Kong, and South Korea—in the 1970s and 1980s were able to eclipse their Latin American and Indian rivals due in large part to the significant advantages offered by a highly effective system of “bureaucratic developmentalism,” where bureaucratic elites in key state agencies and leading business groups negotiated supports for export performance. The 1990s saw the emergence of a system of “network developmentalism” where countries such as Ireland and Israel were able to emerge as new nodes in the computer industry by careful economic and political negotiation of relations to the United States, reestablished at the center of the industry, and by more decentralized forms of provision of state support for high-tech development. Finally, the conditions under which new regimes can emerge are a consequence of the unanticipated global consequences of previous regimes. While state developmentalisms have been shaped by existing global regimes, they have promoted further and different rounds of industry globalization. Seán ó Riain is professor of sociology at the National University of Ireland, Maynooth. His research has been primarily on the political economy of high-tech growth in Ireland and elsewhere, and on work and class politics among software developers. He is the author ofThe Politics of High Tech Growth: Developmental Network, States in the Global Economy (Cambridge, 2004).     

Inequality,discrimination, and service delivery: A recapitulation for the public administrator

The equitable provision of urban public services has begun to receive increased attention from researchers, administrators, and the courts. Recent research has questioned the view that minority and low-income groups are systematically deprived in the distribution of public services, e.g. police and fire services, libraries, street quality and maintenance, and parks and recreational facilities. This paper reviews empirical studies in urban service distribution and judicial responses to municipal service claims. The research reveals that discimination in service delivery does exist. However, it is difficult to determine empirically in larger cities if a consistent pattern of discrimination exists and whether or not it bears a significant relationship to race or class. Discrimination and inequality on the basis of race has been subject to meticulous judicial prowess benefitting at one time or another the citizen and the municipality. The courts are requiring overwhelming statistical documentation to substantiate racial discrimination in the provision of urban public services.     

Ad-hocracy and the future of the civil service

Negative attitudes of citizes toward bureaucrats, the growing attention to contracting out and privatization, and the increasing sense of professionalism among public sector employees will shape the future of the civil service. The need to employ technocrats in order to carry out mission that are growing in complexity requires new organizational arrangements. For some agencies Alvin Toffler's idea of ad-hocracy may be the basis for such new arrangements.