The romantic vision in american administrative theory: Retrospectives and prospectives

The 1980s witnessed an explosion of new theoretical approaches for public administration. This essay explores the intellectual basis and orientation of several of these “new” approaches. It argues that many share distinctly common outlooks and values which the author terms, “a romantic vision” for the field, that is opposite to rational “classicalism.” This current wave of romantic philosophy mainly has historic roots in the Minnow brook perspectives of the late 1960s and early 1970s but “flowers” today in quite diverse schools under new names such as critical theory, phenomenology, new public administration and many others. All share common romantic values and outlooks. Several intellectual dilemmas for public administration posed by the rise of romanticism are outlines in this essay.     

What We Talk About When We Talk About Management Effects: A Substantively Motivated Approach to Panel Data Estimation

In recent years, the field of public management has begun to make use of panel data sets in quantitative research about governance and public policy. While panel data permit researchers to undertake more advanced and nuanced analyses than cross-sectional data, these benefits are not realized if methods designed for cross-sectional data are used instead. This article outlines different approaches to panel data estimation, illustrating differences in the estimates produced by each approach using data from 1,000 Texas public school districts drawn across 11 years. Our findings suggest that researchers should be cautious in differentiating between relationships that occur “between” organizations and those that occur “within” an organization.     

Assessing Operational and Collaborative Performance Management: A Case Study of PhillyStat

Many cities and agencies in the U.S. have adopted the “-Stat” approach, which is called “PerformanceStat” in general. Philadelphia has created PhillyStat as its performance management and tracking tool, of which unique feature is its twofold review process involving both operational and outcome level. This study assesses the capacities of PhillyStat. The assessment suggests four implications for jurisdictional governments and agencies employing the “-Stat” approach. First, the “-Stat” approach should evolve toward strategic review beyond day-to-day operational review. Second, the “-Stat” approach should close the gap in diverse views on government performance. Third, the “-Stat” approach should be used as an effective tool for public management and leadership. Last, the “-Stat” approach should develop capabilities for cross-organizational collaboration.     

The financial management initiative in the u.k. public sector: the symbolic role of performance reporting

The emerging principles of performance reporting are explored in the context of urban policy and inner city regeneration programmes in the UK, upon which a great deal of evaluative research has been carried out in the last decade. The paper questions the extent that performance management principles as embodied by the FMI are necessary for public accountability. It illustrates that implementation of performance reporting in the urban regeneration programme has had a symbolic role in generating myths and images about practice which imply that the “rational model” of decision making is in operation. The imposition of performance reporting cannot per se guarantee improvements, in the sense of learning, in the organising approaches adopted by public sector organisations.     

Diversity and structure: exploring a neglected but critical interface

Most public organizations can anticipate serious structurallyrelated impediments to efforts to “value” or “manage” diversity. Many public organizations maintain bureaucratic structures which provide, at best, awkward foundations for responding to changing workforce demographics. This article details management practices and techniques that may accommodate the needs of diverse employees.     

Politics of Risk-Taking: Welfare State Reform in Advanced Democracies,by Barbara Vis

This article considers the impacts on the public regulation of private business of three key transformations in public management: “towards more targeting of resources” (through more risk-based regulation); “towards a stronger service ethos” (through more customer-centricity); and “towards increased integration” (through more joined-up regulatory organization). Empirical evidence is presented from a program of research focusing on local authority regulation of the businesses sector in England and Wales. The article concludes by reflecting on how such transformations, which are of wide international significance, might be viewed, particularly from a public interest perspective.     

Teaching public management: the case for (and against) cases

This article calls for an increased and more rigorous use of the case method in public administration education. Cases yield generalizations, cases help students take ownership of knowledge, and cases can further repetition of behavioral characteristics important to students such as empathy and self-confidence.

The gradual expansion of public policy training into the area of public management has brought with it a marked increase in the use of cases and case teaching. Executive training programs, an ever more common feature of publicpolicy schools, rely even more heavily on case. Despite their prevalence and popularity, cases and case teaching have come in for considerable criticism. Social scientists in particular fault them for being atheoretical and, hence, lacking in intellectual rigor. Contemporary cases are also faulted for implicitly endorsing an “activist” or “heroic” view of public management. Whereas cases from the 1940s and 1950s portrayed a functional view of public managers, recent cases portray managers as people who actively shape their legal mandates and use administrative systems to promote political objectives--a questionable image to convey to students training for public service.⁽¹⁾

The first half of the paper describes in some detail a seminar, “Ethics and Public Management,” conducted at the Kennedy School by Mark Moore, Mark Lilla, and the author.     

Self-Care in Public and Community Sector Workplaces

Key aspects of modern public service and community workplaces associated with significant levels of distress are identified. This includes the transformation of public sector and community agencies under the aegis of new public management (NPM). Using a child protection case study, it is argued that NPM ethos generates stressful workplaces and “uncomfortable knowledge” adding pressure to a system already in crisis. It is also argued that while there is value in self-care practices like debriefing, “boundary maintenance,” and “work-life balance,” one critical aspect of self-care associated with the virtue ethics tradition is missing. This gap in the literature and practice needs attention.     

Performance pledges–power to the consumer or a quagmire in public service legitimation?

One of the latest initiatives in Hong Kong's public sector reform is the launch of “performance pledges” in 1992, which have essentially been modelled on citizen's charters in the United Kingdom. While the stated aims of performance pledges, citizen's charters, or similar initiatives, are to raise the standard of public services and to make such services answer better to the needs of ordinary people, hence “empowering” the public service consumers, this latest consumerist trend in public management has more far-reaching implications, both in terms of the organization as well as the legitimation of public service provision. This article examines such implications, with specific reference to the Hong Kong situation, and argues that the outcome of the development seems to point to the empowerment of public managers rather than the consumers as the official rhetoric would imply.     

Public Value as Rhetoric: A Budgeting Approach

The public value theory has been accused of serving as a “rhetorical device” for public managers to advance their interests and influence vis-à-vis politicians. This article uses Legislative Budget Offices (LBOs) as a lens to re-examine the theme of “public value as rhetoric”. It examines how an LBO can relegate itself to a lower public value-creating position that avoids conflict with politicians, which then allows politicians to employ rhetoric such as fiscal “sustainability” and “responsibility”, without making actual budget choices that incur political costs. The findings of the article suggest that the use of public value as rhetoric is a function of contradictory values held by citizens, which politicians and public managers must reconcile by choosing to divert either resources or rhetoric. Furthermore, rhetoric is bidirectional, and employable not just by public managers, but by politicians as well.     

From reorganizing to reinventing: sixty years and “we still don’t get it”

Sixty years ago the “Brownlow Committee Report” was written by some of the most prominent members of the emerging field of public administration. Its recommendations had serious consequences for the way both our democratic republic and the field of public administration have evolved. In developing principles in which to anchor the recommendations, Luther Gulick, who was both the intellectual and political force behind the committee, contributed to a confusion of the concepts of organizations and the polity and those of management and governance.

Some of the story of how the concepts promoted by Gulick and the Papers on the Science of Administration led to a misconception, which became public administration's living legacy is told in this article. We then discuss the Brownlow Committee Report as something which changed: our very conception of the Constitution; Gulick's rationale for cooperation with Franklin D. Roosevelt; the Report as a misplacement of organizational concepts upon a polity; the dimensions of constitutional change in the report; and the staying power of Gulick's and the Committee's ideas. In conclusion, we contend that if we are to move beyond Gulick's legacy, that the field must learn and act upon the distinctions between organizations and the polity and management and governance.

“The charge that the Brownlow Committee set in train the development of the “imperial presidency” can be advanced only by those who have not read the Committee's report.”

James Fesler, former staff member of the Brownlow Committee Public Administration Review (July/August, 1987)

“How interesting it is historically that we all assumed in the 1930s that all management, especially public management, flowed in a broad, strong stream of value-filled ethical performance. Were we blind or only naive until Nixon came along? Or were we so eager to ‘take politics out of administration’ that we threw the baby out with the bathwater?”

Luther Gulick, member of the Brownlow Committee From Stephen K. Blurnberg, “Seven Decades of Public Administration: A Tribute to Luther Gulick” Public Administration Review (March/April, 1981)

was as old in American politics as it was popular. Yet, before the end of his second term, Roosevelt, with the help of Charles Merriam, Herbert Brownlow, and Luther Gulick, would use such hoary symbolism towards ends that would fundamentally alter our perceptions of the constitutional order, the nature of the presidency, and public administration. How did this come to pass? Barry Karl says that “He (Roosevelt) had continued as President to look at reorganization through the eyes of those who saw in it a means of saving money, balancing the budget, and thereby giving security to the nation's economy.” But Karl adds, “By 1936, this viewpoint had undergone drastic revision.”⁽⁶⁾ The revision in his thinking replaced “saving money” with “managerial control” as the principal aim of reorganization. “Managerial control” by the president would enable him not only to manage New Deal programs but protect them against potential Republican counterattacks, i.e., in short, to strengthen his hand as president.

The impetus for this change apparently came directly from the President's experiences in seeking to administer the government's burgeoning and increasingly chaotic Executive Branch. Roosevelt was a skilled, intuitive, and flexible administrator. But, according to Karl, his experience in seeking to administer the Emergency Relief Appropriation Act with a loose arrangement, quickly dubbed “the five ring circus,” taught the President several lessons. First, “it demonstrated the growing dependence of the President on official staff, other than cabinet members, working exceedingly close to the President's own sphere of daily operation. “⁽⁷⁾ Second, the problems of administering the Act raised questions among the participants themselves as to whether or not the President could “administer and control so complex an operation as federal relief given the inadequate machinery in his possession.”⁽⁸⁾ In other words, the effort was not simply a “five ring circus” because of FDR's famed flexible and informal style, but also because of the inadequacy of the available structures. Karl notes that “despite the problems inherent in the fiscal machinery as it stood, a continued development of governments within governments could only lead to a dangerous chaos over which the President would have no control whatsoever.”⁽⁹⁾ The questions raised suggested to the President that perhaps there was some merit to the position of those urging that emergency agencies be absorbed into the existing framework. This could meet a very practical question by “placing agencies within the purview of budget and accounting procedures already in existence.”⁽¹⁰⁾

According to Gulick, FDR told Brownlow and him at a November 14, 1936, meeting “that, since the election, he had received a great many suggestions that he move for a constitutional convention for the United States” and observed that “with Coughlin and other crackpots about there was no way of keeping such an affair from getting out of hand. But,” he said, “there is more than one way of killing a cat, just as in this job I assigned you.”⁽¹¹⁾ Gulick also quotes FDR as specifically telling the Committee, “We have got to get over the notion that the purpose of reorganization is economy. . . . The reason for reorganization is good management.”⁽¹²⁾ Of course FDR meant management as in “presidential management.”

So it was that President Roosevelt by 1936 was prepared to do something quite beyond “abolishing useless offices” in the words of his 1932 speech--something significantly more constitutional in nature. His other aim was no doubt to strengthen his hand significantly to protect the New Deal programs from Republican counterattack. But whatever his aim, the practical effect was to treat the executive branch as a hierarchical organization headed by a chief executive of corporate or city management conception. In so doing, the delicate constitutional balance among branches was altered. Recommending the reorganization of the executive branch as they did inevitably led to reorganization of the larger whole, the government, which was not an organization, but something qualitatively different.⁽¹³⁾     

Comparative administration: theory and experience

In order to determine the extent to which regional training in management would serve their own diverse national needs, nine African countries with different colonial, economic. political, and economic traditions sponsored a large-scale restarch project .to identify. common behavioral characteristics in the vublic, private. and amstatal sectors. The theory was that if there was a sufficient body of ;cbuind.thtoighout the region, it would be possible to adopt standard training and selection procedures and use similar approaches in improving organizational designs. The theory posited further that comparative studies conducted in sufficient depth could separate the unique from the common elements of managerial behavior and contribute to the desirn of national as well as reeional training systems. Studies conducted with these ends in mind were also expected distinguish between behavioral differences that were associated with the political and cultural context or organizational setting, and those reflecting individual characteristics. The study proceded by gathering reports of “management events” that reflected both “effective” and “ineffective” behavior on the part of administrators in the public, private, and “semi-public” sectors, including government agencies, large industrial corporations, and parastatals or public enterprises. When nearly 2,000 such events wen coded, it became possible to identify Ntecn clearly distinguishable skills that ranked at the top in frequency of use in all threz sectors. In the African context, it was hund certain skills such as the motivation of employees, the interpretation and avvlication of conventional rules and remhtions involving honnel-administration; -and interpasonal skills were more inportant than technical knowledge or the general administrative techniques commonlv taught in academic curricula. The intensity with which these skills an used, however, was found to be different across countries. Motivational issues an involved much mare frequently in Botswana, Lesotho, Swaziland, and Zambia, for example, than in Tanzania ar Angola Writing skills headed the list in Tanzania but no other country. In the private sector, tcchnical skills were more in demand than motivational skills. Knowledge of procedures was far more important in the public than the parastatal or private sectors. When the results were coded by level of management, however, the dominance of motivational issues was universal. On the other hand, senior managers wae more concerned with negotiations and financial management than were their junior colleagues. Among the general skills least frequently encounted were impact analysis and evaluation, program analysis, computational skills, economic analysis, and Community relations. Among all skills coded in the sample, the worst perfonname was in the field of bureaucratic politics, in which 97% of the incidents were presented as examples of “ineffective performance.” These mults con- the possibility of identifying a common core of skills required by private and public managers, but they also suggest the need for careful adaptation of curricula to emphasize known organizational and national contexts, and they suggest as well a wcedure that can be followed m designing such adaptations. They do not confirm the expectation that private managers are better motivated than public administrators in the African context or that their personal qualities are vay different The major differences appear to be in the technical requirements of their positions, including accounting and writine skills. An isnuortarit caution needs to be observed in the application of the techniiue used in this study: the data do not disclose what skills might have improved performance if they had been present, and they do not predict future needs.     

Moral integrity,organizational management,and public education

Today, three independently originated interests are led by their implications to converge upon needed reform of public education. One of these interests arises from the shift by employers from the “command and control” model of management to a model of managers as facilitators. Another arises from the demand for “more integrity” in business, public administration, and the professions, in response to repeated exposures of corruption over the past decade. The third is the autonomous interest of education in preserving and supporting, rather than extinguishing, the innate motivation to learn that is evident in infants and young children.

At a time when proposals for educational reform are coming from many quarters but differ widely on principles and aims, my argument is that the three national interests that are identified above can be shown to converge upon the direction educational reform should take. That direction is away from education as “jug to mug” knowledge transference (the educational equivalent of “command and control” management), and into participatory education in which the spontaneous interests of students have an important role in shaping the curriculum, and the initiatives of students are utilized in the conduct of their classrooms and their schools. Only in this way can schooling serve to develop the autonomous initiatives of individuals that are required alike by facilitative management, by the educational goal of lifelong learning, and for the acquisition by persons of the cardinal moral virtues whose backbone we term integrity.     

Disaster preparedness: an analysis of public safety agency and community preparedness during the northridge earthquake

It is a “given” within the emergency management field that preparedness is absolutely essential for disaster survival. It is also a “given” that preparedness for disasters is frequently accorded a low priority by public safety agencies and citizens, particularly in light of the low frequency over time that disasters impact the local community. The purpose of this article is to highlight the importance of preparedness by public safety first responders and community residents through analysis of the dynamics of the most costly disaster in the history of the United States. This article, through participant observation of the public safety agency response and through surveying of the community within the epicenter, illuminates the lessons learned during the Northridge earthquake in order to enhance the management of future catastrophic events by those destined for such experiences.     

Public-Sector Consolidated Financial Statements: An Analysis of the Comment Letters on IPSASB’s Exposure Draft No. 49

Public sector consolidated financial statements can be drafted according to different approaches, especially the “control approach” or “budgetary perspective.” Considering the growing importance of the International Public Sector Accounting Standards (IPSAS) in the international scenario, the aim of the article is to investigate these approaches through an analysis of the comment letters submitted to the Exposure Draft no. 49, which will replace the current IPSAS 6. The main finding concerns the acceptance of the key role played by the control approach, even though it needs to be better specified, in order to take into account the public sector characteristics.     

Contested Statelessness in Sabah,Malaysia: Irregularity and the Politics of Recognition

ABSTRACT

UNHCR's current #IBelong campaign presents stateless people as uniquely excluded, emphasizing the need for legal solutions to their situation. Such approaches to statelessness sidestep both the complexities of lived experience and the wider politics of state recognition. In response, this article utilizes ethnographic data from Sabah, Malaysia, and theorizations of the gray areas between citizenship and statelessness to argue for the fundamental connection between statelessness and irregularity. Such a connection is central to understanding both the everyday lives of potentially stateless people and Sabah's public discourse on statelessness as a mirage obscuring the problems of “illegals” and “street children.”     

The role of ISO 9000 in improving the quality of service delivery of Hong Kong's public housing programs

This paper reports on research undertaken in Hong Kong on the impact of IS0 9000 (International Standards Organization 9000 series standards for Quality Management Systems) quality management standards in the improvement and assurance of quality service and products. The Hong Kong Housing Authority provides an appropriate context and database for this research as it has undertaken to implement the IS0 9000 quality management standards across its range of public housing construction and maintenance services and is able to provide the researchers with “before” and “after” scenarios which facilitate measurement of the impact of the standards on service quality.     

Public administrators and policy legitimization: Policy analysis,politics and power

This article discusses the factors public administration faculty should incorporate into the curriculum in order to equip students to engage in the policy legitimization process. In order to produce leaders, public administration programs should emphasize the nature of the political system, an understanding of the legitimacy of subgovernments, the importance of coalition building and the psychological factors associated with policy choices.

Integration of policy analysis into the public administration curriculum requires that students be equipped with an in-depth understanding of both the political environment and the political process. This is true because public administrators are deeply involved in the stages of policy development, adoption, and implementation; activities which reach beyond the narrow confines of program management and into the realm of politics. Consequently, public administrators serve in a variety of capacities: as policy advocates, program champions, or as defenders of client interests. It is in these roles that public administrators move into the political arena. Policy analysis activities provide the discipline with the opportunity to move beyond an emphasis on a narrow concern with simply “managing” government and into the realm of policy choice, policy advocacy, political power and the exercise of leadership.

Public administration as a discipline, and teaching faculty in particular, face the challenge of increasing the relevance of the master's degree to policy leadership. Astrid Merget, past president of the National Association of Schools of Public Affairs and Administration, expressed this need for increased emphasis on policy leadership training quite eloquently in 1991:

“Our vision of the holder of a master's degree in our field is that of a leader, not merely a manager or an analyst. But we have not been marketing that vision.”⁽¹⁾

Merget attributes partial responsibility for the low public esteem of government service to the attitudes, teaching, and research activities of public administration faculty who have failed to link the “lofty” activities of government (environmental protection, health care, the promotion of citizen equality) with public administration. Accordingly, the academic standard of “neutrality” governing teaching and research acts as an obstacle to teaching the fundamentals of the goals of public policy. This professional commitment to neutrality places an emphasis on administrative efficiency at the expense of policy advocacy. The need, according to Merget, is to reestablish the linkage between policy formulation and policy management. Such a teaching strategy will enhance the purposefulness of public administration as a career. Failure to do so will relegate public administration programs to the continued production of governmental managers, not administrative leaders.

The integration of policy analysis into the public administration curriculum affords the discipline with the opportunity to focus on policy leadership and escape the limitation associated with an emphasis on program management. Teaching policy analysis skills cannot, and should not, be divorced from the study of politics and the exercise of political power. This is true because politics involves the struggle over the allocation of resources, and public policy is a manifestation of the outcome of that political struggle. Public policy choices reflect, to some degree, the political power of the “winners” and the relative lack of power by “losers.” The study of public policy involves the study of conflict and the exercise of power.

Teaching public administration students about the exercise of power cannot be limited to a discussion of partisan political activities. Public administrators serve in an environment steeped in the exercise of partisan and bureaucratic power.⁽²⁾ It is practitioners of public administration who formulate, modify and implement public policy choices. Such bureaucratic activity is appropriate, provided that it is legitimated by the political system. Legitimacy can be provided to public administrators only by political institutions through the political process.

Teaching public administration students about policy analysis and policy advocacy necessitates an understanding of the complexities associated with the concepts of policy legitimacy and policy legitimization.