Public Service Performance and Trust in Government: The Problem of Causality

Abstract

Concerns for restoring citizens' trust in government are at the core of public sector modernization. Public distrust is often blamed on the bad functioning of public services, and in political discourse well‐functioning public services are said to create trust in government. This is a very rational and mechanistic reasoning, only part of which corresponds to reality. The link between performance and trust can only be made when very specific conditions are present. The core of the discussion deals with causality: it is obvious that performance of the public administration has a certain impact on trust in government, but existing levels of trust in government may also have an impact on perceptions of government performance. In this article, we outline a framework for research on this performance–trust relation.     

SOCIAL TRUST,IMPARTIAL ADMINISTRATION AND PUBLIC CONFIDENCE IN EU CRISIS MANAGEMENT INSTITUTIONS

In this article, we investigate whether differences in social trust and impartial public administration have an impact on public confidence in EU crisis management institutions. Our assessment is based on a cross‐country comparison using aggregate country‐level data of the member states in the European Union. Earlier studies on the EU as a crisis manager have not carefully studied to what extent differences in social trust and administrative culture may or may not matter. Our analysis shows that in countries where citizens are treated impartially by their own national public administration institutions, people are less likely to support EU‐coordinated civil protection efforts. In contrast, in places where citizens perceive their government's treatment of them as partial and unfair, citizens will tend to support EU‐coordinated civil protection.     

Organizational Trust and Accountability Reforms in Public Management: Analysis of Inter-agency Implementation Relations in Kenya

Contemporary governments have persistently responded to accruing implementation blind-spots by further restructuration of public bureaucracies. This has come with increased agencification and coordination efforts to enhance organizational efficacy and to produce trust for legitimation purposes. Accountability reforms in particular rarely address non-formal implementation processes that seem to characterize these efforts, mainly, inter-organizational trust. This is despite mounting evidences on the centrality of organizational trust in collaborative implementation processes of policy reforms. Basing on qualitative data from Kenya, this paper explores the production of organizational trust and its influence on the implementation environments for accountability reforms between oversight and governmental institutions. Data indicate that common difficulties in collaborative-implementation framework like fragile horizontal accountability-relations, misinterpretations of authority, obsession with control and autonomy, poor organizational-communication mechanisms, public trust deficits, poor internalization and institutionalization, etc. also correspond to problems of organizational trust. So, it is suggested that besides building public and interpersonnel trust, a policy design should also device steps that can strengthen internal-accountability systems, reduce some forms of bureaucratic slackness, enhance interorganizational communication and justice systems. This should improve inter-agency trust and ease cultural-instrumental tensions typical in collaborative implementation relations common in modern public administration.     

Media Influence on Citizens’ Government Trust: A Cross-Sectional Data Analysis of China

This study explores how media affects citizens’ government trust in modern China. Detailed analyses of the survey data found that Chinese official media has a positive effect on government trust, and the growing social media has been becoming a major threat to it. Further validation of the multiple mediation model shows that the post-materialist values, performance evaluation, and their continuous multiple role serve as bridges between the positive effect of official media on government trust. Although the similar mediating factors also exist between the negative influence of social media on public trust in government, their mechanisms and effects are quite different. Compared with the role of cultivating and guiding values, the propaganda effect of official media on government performance play a more important role in enhancing citizens’ trust in government, while the acceleration of public value transformation is the main source of decline in government trust brought by social media.     

Do Citizens Trust the Civil Service Differently? Comparing the Determinants of Confidence in Political-Administrative Institutions

This paper asks whether citizens judge public administration to be trustworthy using different criteria from other political institutions. Using survey data, we estimate ordered logistic and multivariate regressions to compare the determinants of trust in six different political-administrative institutions. Findings show that social trust, political interest, as well as other individual characteristics, have very similar effects on trust regardless of the institution. The evidence shows that people who are older and more educated, interested in politics, and employed in the public sector, are only slightly more likely to make some sort of distinction. Implications for non-discriminant judgement mechanisms are discussed.     

Local Government Public Servants Performance and Citizens Participation in Governance in Nigeria

Abstract

This paper examines the performance of public administrators at the local government level in Nigeria. It traces the development of local governments in Nigeria from 1945 to present times. It argues that the shift in the critical decision‐making powers and functions of local government requires its public administrators to be better‐trained professionals. However, without citizens' participation in governance, public servants' accountability will be low. The study addresses the following questions: How do public sector performance and development of actions by citizens affect accountability in the local governments? How much training do public administrators in Nigeria's local governments have in public management? What is the relationship between performance and citizenship participation in local governments' development process? The question of interests in this study is how public administration at the local government level can better serve Nigeria's communities and in so doing develop authentic relationship with citizen groups, and equitably enhance public trust, legitimacy, and performance of the public sector in the nation.     

MANAGING SOCIAL CAPITAL AND DIVERSITY FOR PERFORMANCE IN PUBLIC ORGANIZATIONS

Managers concerned with the performance of their organizations will exploit available social, administrative, and human capital resources. However, extant theory and mixed empirical evidence leave the effect of social capital on performance unclear. The gains from these norms of reciprocity, participation, networking, and trust may disproportionately benefit only some of their clients, leading to disparities in outcomes among diverse clienteles. We argue that in such contexts, management will put in place policies to counter these disparities. Indeed, our empirical evidence from the management of public education supports the expectation that an institutional commitment to diversity successfully mitigates the uneven effects of social capital on organizational performance. This finding carries important implications for public management and equity in public policy outcomes and may be of particular relevance to management of outcomes relying on co‐production.     

Trust in the leadership of governors and participatory governance in Tokyo Metropolitan Government

This article examines the relationship between the trust in leadership of political leaders and citizen participation by analysing data on Tokyo residents. Among the four variables we used to designate types of, or attitudes towards, public participation, only actual participation has a positive influence on trust. The normative recognition of participation is associated with a critical attitude towards the government. As the unclear needs of citizens have the greatest impact on trust, citizens’ trust is built through relationships between citizens and not between citizens and their government. The importance of positive actions from the local government such as public officials and political leaders that stimulate citizen awareness to the point where citizens take interest in public administration, practice participation, and enlarge participation opportunities, is increasing. We also need to consider the limitations of citizen ability to understand public issues and reflection of their needs, and the limitations of participatory governance on the decision-making process.     

Planning, Performance And Public Services

The policies of the Labour government in the UK place renewed emphasis on rational planning in the public sector. The government’s assumption is that this approach to decision making will lead to improvements in performance. Although the theoretical costs and benefits of rational planning have been widely debated in the public administration literature, no systematic empirical research on the impact of planning on the performance of public organizations has been conducted. By contrast, the relationship between rational planning and the success of private firms has been investigated extensively. A meta‐analysis and critical review of this evidence suggests that planning is generally associated with superior performance. However, important questions remain unresolved. For example, under what circumstances does planning work best, and which elements of planning are most important? Therefore, although it may be appropriate to encourage public agencies to consider carefully the potential benefits of planning, rational processes should not be imposed upon them.     

Still a new democracy? Individual-level effects of social trust on political trust in South Korea

The social capital theory holds that there is a positive relationship between social and political trust; however, despite the prominence of this postulation, this relationship has often been disputed among political scientists. While recent studies on advanced democracies have shown a strong positive relationship between social and political trust, studies on East Asian democracies, which previously showed a weak or negative relation, remain scant, separating these countries into their own category of new democracies. The motivation of this study is based on the importance of revisiting the relationship between social and political trust using recent data from one such country—South Korea—to determine the nature of this previously studied negative or weak relationship. The results of this study indicate that generalized social trust in South Korea is positively associated with political trust. This result is in line with recent findings in advanced democracies. While this positive relationship is consistent and significant across models, a greater portion of political trust is explained by economic and political performance, including factors such as the economy, corruption, inequality, and the welfare system, making institutional performance a critical predictor of political trust.     

Public Employment: Attractiveness,Representativeness, and Performance

The functions of the public sector penetrate almost all aspects of social life. Considering the tremendous implications that government employment holds for economic health and other aspects, it is understandable that the processes controlling entry to these jobs are subject to widespread concern. Democratic norms call for a representative bureaucracy. The large size and increasingly mono-ethnic of the Malaysian civil service have caused concern for some time. This study suggests that job characteristics, some background and personal characteristics are significant determinants of graduating students’ job choice. The study also demonstrates how representative bureaucracy would affect performance of the public sector.     

Belonging and Political Participation: Evidence from the 2011 President Election in Kyrgyzstan

Abstract

This study examines the effects of social embeddedness on interest in politics and electoral behaviour using data from a nationally representative survey conducted shortly after the 2011 presidential election in Kyrgyzstan. We find that interest in politics is positively associated with community trust, public sector employment and a sense of national belonging. Controlling for the effects of interest in politics, community trust and public sector employment are also positively associated with voting in this election, whereas evidence on ethno-cultural inclusion is mixed. These findings highlight the role of social embeddedness in political participation in young post-communist democracies.     

Partnerships and public procurement: building social capital through supply relations

As one means of dealing with an increasingly interdependent or shared power 'noone in charge' world (Bryson and Crosby 1992) and adapting the public sector to the demands of the global economy, successive administrations in the UK have aimed to develop a more strategic approach to public procurement by emphasizing inter–departmental co–ordination and establishing long–term partnership relations with suppliers. This has proved to be a difficult task, however, as the operating framework and culture of the public sector have hindered the development of interorganizational relationships and trust. By focusing on the co–operative processes and interaction within central government departments and between departments and the private sector, this paper aims to analyse and identify the obstacles to, and opportunities for, implementing long–term supply relations and facilitating departmental co–ordination. While the paper argues that partnership relations can build social capital, it also shows that these resources can have both positive and negative effects for public procurement. To conclude, lessons for developing collaborative arrangements in public procurement are identified.     

Opposition to Immigration,Economic Insecurity and Individual Values: Evidence from Russia

Since 1991, Russia has become one of the leading immigration destinations in the industrialised world. The inflow has prompted substantial public opposition, as surveys show that half or more of the public want to limit new arrivals. The sources of public disapproval, however, are unclear: while public discourse includes complaints about perceived economic and cultural ills of immigration, research on public opinion finds that neither economic nor cultural concerns have a consistent impact on individual attitudes. This study provides a new analysis, showing that economic vulnerability and cultural orientations (such as social conservatism and low levels of interpersonal trust) play a significant role in shaping anti-immigrant sentiment.     

PUBLIC SECTOR INNOVATION FOR EUROPE: A MULTINATIONAL EIGHT‐COUNTRY EXPLORATION OF CITIZENS’ PERSPECTIVES

This study presents a three‐year effort to study public sector innovation in Europe from the viewpoint of the citizen. It examines a model of public sector innovation across a multinational sample of eight countries and 626 participants. The paper develops a theory of antecedents to and consequences of innovation in public administration as perceived by knowledgeable citizens and end‐users. Participants were senior and mid‐level managers of third sector organizations that work closely with citizens both as individuals and groups, and with public sector agencies in various domains. Structural Equation Modeling technique was used to examine two theoretical and five alternative models. Major findings that transcend national borders were found to be: (1) responsiveness, together with leadership and vision are important antecedents of innovation in the public sector; (2) public sector innovation affects trust in and satisfaction with public administration; and (3) the effect of public sector innovation on trust and satisfaction is both direct and mediated by the image of public organizations. The paper ends with a discussion of the theoretical and practical implications for public administration theory, especially for public sector innovation in Europe, and with directions for future studies.     

Friends or Foes? Nonstate Public Goods Providers and Local State Authorities in Nondemocratic and Transitional Systems

Ordinary citizens often welcome nonstate provision of public goods and social welfare, but government officials, particularly in nondemocratic and transitional systems, may view nonstate actors as political competitors. Drawing on a combination of qualitative and quantitative data from rural China, this paper finds that some kinds of nonstate participation in public goods and social welfare provision can actually make local officials more optimistic about their ability to implement state policies and elicit citizen compliance. Local officials often believe that coproduction of public goods and services with community groups in particular, often with community actors taking the lead, can build trust and social capital that can spill over into increased citizen compliance with state demands, a central element of state capacity. Simply increasing levels of public goods provision, however, is not associated positively with optimistic perceptions of local state authority and capacity. Moreover, other forms of nonstate participation such as coproduction between private businesses and local officials or substitutive provision by nonstate actors have less potential for building trust between officials and citizens and are not seen by officials as beneficial for increasing citizen compliance.     

Competence Trust,Reflexivity and Risk Management in Hong Kong

Abstract

Trust is an essential element of governance. Lack of trust in government engenders doubts regarding its competence, weakens its legitimacy, and creates difficulties in the process of governing. As suggested, declining trust was related to reflexivity. This article, based on a Hong Kong study, confirms that a lack of competence trust in the government's ability to manage work-related risks correlated with reflexivity. Self-identified social status also influences the degree of reflexivity and competence trust. The conventional approach to cultivating trust through managed social participation has been widely practiced, but the results have not led to an increase in competence trust in Hong Kong, even when the policy outcomes are positive. While recognizing that reflexivity and its impacts on trust are inevitable, this article argues that efforts should be made to develop critical trust through meaningful participation in the deliberative process.     

Institutional and management building in sub-saharan africa: the role of training

In this essay, I intend to argue that in Mexico public administration as a discipline has not achieved the necessary theoretical cohesion, because rather than understanding and explaining the state, the government and the administrative structure, it has devoted itself to justifying the proposals made from the heights of power. The challenge facing public administration in countries such as Mexico is that of seeking a more specific space for study and creation. I believe this space should result from a deep analysis of the institutional capabilities that must be generated, and from the design and implementation of public, non-governmental policies, with the participation of different, so to make real the transit to democracy. From a brief review of some decisions derived from the political project of the Salinas Administration, I argue that public administration's concerns are absorbed by the issues that are set over them from the summit of power, thereby impeding the necessary distance that scientific proposals should take. This paper includes, therefore, a brief analysis of the issues that, since the governmental relay in December of 1988, have hold the attention of Mexican scholars in this field. The aim is to show that public administration's theoretic-methodological development cannot be solid and long-term as long as public administration studies are forced to justify or do justify the governmental proposals. Finding in public administration a true social science, with the complete theoretic structure social sciences must have, is a concern shared in many academic fields around the world. However, the problem facing the discipline in Mexico might be set forth as that of the “object” of public administration, which makes the concern for the requirement of a scientific character secondary. This does not hide public administration's limitations and conditioning factors, even as a not “heavily” scientific discipline.     

Long-Term Absenteeism From Work: Disentangling the Impact of Sector,Occupational Groups and Gender

Absenteeism is critical to organizational performance. Although absenteeism is higher in the public than in the private sector, surprisingly little public administration research has studied this topic. We investigate and test potential explanations for these differences: is it because the public sector employs more women and occupational groups that have higher absence? Using register data, we find that for six out of seven occupational groups long-term absenteeism is more likely for public than for private sector employees; generally, this is true for both genders. We discuss potential explanations and future avenues for investigating these sector differences.