BEYOND THE RULES: THE EFFECT OF OUTCOME FAVOURABILITY ON RED TAPE PERCEPTIONS

The underlying reasoning of much red tape research is that the level of rule burden, in terms of resources expended at implementing and complying with specific rules, is the main driver of red tape perceptions. In this study we challenge this claim and argue that stakeholder red tape perceptions are also affected by the favourability of the outcome. More specifically, if a certain rule or procedure has a positive outcome for a certain stakeholder, then this stakeholder will perceive lower levels of red tape, irrespective of rule burden. Using a survey experiment (n = 81), we show how variations in red tape perceptions are affected in equal measure by rule burden and outcome. We conclude with a discussion of the implications of our findings for red tape scholars, in particular the need to further understand the relationships between red tape perceptions and rule procedures and outcomes.     

The past or the politics of the present? Dealing with the Japanese occupation of South Korea

Why do historical legacies continue to burden politics in East Asia? According to major schools of thought on collective memory, perceptions of historical injustice may be determined by the past (traditionalism), the present (presentism) or the interplay of both. This paper assesses the validity of these theories by examining the effect of transitional justice on perceptions of wrongdoers. Transitional justice offers a unique substrate for exploring competing theories of collective memory as it represents a contemporary process for dealing with the past. Were transitional justice to transform perceptions of wrongdoers, it would provide evidence supporting presentism. This hypothesis was tested using a survey of 640 adults from the Gallup Korea online panel. South Korea was selected as a research site because the legacy of Japan's occupation remains unresolved. A Tobit analysis supported presentist approaches although, as traditionalists claim, perceptions of wrongdoers were resistant to change. The organic nature of collective memory suggests that perceptions can only be transformed by comprehensive transitional justice.     

Do Female Gender Role Attitudes Affect Labour Market Participation in Egypt?

We analyse the inter-generational relationship of attitudes towards gender roles and their impact on individuals’ labour market participations in Egypt. We find a strong correlation between mothers’ and daughters’ perceptions of gender roles. Unlike the existing literature, perceptions are not associated with the labour market status even if we control for endogeneity issues using an instrumental variable regression. Furthermore, higher-educated females are more likely to be unemployed in Egypt. These results imply that perceptions among females are not translated into their labour market behaviour and the supply-side policies alone may not be sufficient for improving young women’s employment opportunities.     

Corporate Social Responsibility,Public Service Motivation and Organizational Citizenship Behavior in the Public Sector

This article examines the mediating role of public service motivation (PSM) on the relationship between employees’ perceptions of corporate social responsibility (CSR) and organizational citizenship behavior (OCB). A sample of employees working in public sector banks in Egypt completed a structured questionnaire comprising of questions regarding CSR perceptions and PSM. Immediate supervisors rated the OCB of employees who responded to the survey. Results reported in the paper found the following: a) Employee perceptions of both internal and external CSR had a positive influence on the development of employee desire to serve the public; b) PSM partially mediated the relationship between internal CSR perceptions and employee OCB; c) PSM fully mediated the relationship between external CSR perceptions and OCB. This study extends current knowledge of the theoretical foundations surrounding CSR at the individual-level of analysis and offers practical implications by stressing the importance of employee desire to serve the public.     

Blaming the Victim: Perceptions About Incarcerated Sexual Assault Victim Culpability Among a Sample of Jail Correctional Officers

Research examining correctional officer perceptions about the sexual victimization of inmates is rare. This research offers a first glimpse of what personal, job-related, and attitudinal factors influence blaming incarcerated sexual assault victims among a sample of 376 jail correctional officers in one state. Surveys are utilized to elicit understanding about officer perceptions of incarcerated victims. Findings indicate that jail correctional officer blaming of incarcerated sexual assault victims is highly correlated with perceptions about rape myths and homosexuality. Specifically, officers who adhere to rape myths and disapprove of homosexuality are more likely to blame incarcerated victims of sexual assault. This study is a first to examine factors correlated with jail correctional officer blaming of incarcerated sexual assault victims. The results are useful in understanding the perspectives of jail correctional officers and experiences of victims incarcerated in jails. Implications for correctional institutions and authorities include attending to the issue of sexual assault in correctional facilities, understanding staff perceptions that are related to this issue, training of staff, and classification of inmates.     

Under their “control”: Perceptions of Traffickers’ Power and Coercion Among International Female Trafficking Survivors During Exploitation

Despite an increase in knowledge about human trafficking, little is understood about interpersonal power dynamics between traffickers and their victims; particularly in relation to coercion. Understanding victims’ perceptions of power is critical to developing trauma informed, targeted services for prevention, intervention, and aftercare services for survivors. This paper explores human trafficking victims’ (n = 31; adult, female, international) perceptions of traffickers’ interpersonal social power as influenced by prior entrapment factors and traffickers’ characteristics during the controlling period of the exploitation, the “maintenance phase”. Findings from this study reveal that entrapment factors and shared characteristics between victims and traffickers influenced perceptions of specific kinds of power. Moreover, findings suggest that more investigation is need to explore how much influence dynamics outside of the trafficking relationship (i.e., social and environmental factors) have on victims’ perceptions of traffickers’ power. Further, results suggest a need for anti-trafficking professionals to be particularly cognizant that victims may perceive individuals in positions of power such as social service providers and law enforcement, as similar to their traffickers.     

How Citizens React to Political Scandals Surrounding Government Leaders: A Survey Study in Hong Kong

Public opinion research has suggested that the negative impact of scandals on public evaluation of the politicians involved is not always strong. Part of the reason is that people may hold varying perceptions regarding the nature, factuality, and importance of the scandals. According to the theory of motivated reasoning, people develop varying perceptions by processing information in ways that reconfirm their existing views. This study applies such insights to analyze how citizens react to political scandals surrounding government leaders in Hong Kong, where such scandals have arguably become increasingly prominent in recent years. This study constructs a theoretical model linking prior political attitudes, scandal-related perceptions, response evaluation, and evaluation of politicians. Analysis of survey data confirms most of the hypotheses in two cases. External efficacy and support for democracy substantially influence perceived factuality and acceptability of the scandals. Such perceptions shape people's evaluations of the responses by the government and the officials involved, which in turn affect evaluation of the officials.     

Formal institutions,informal institutions,and red tape: A comparative study

Firms across the globe are affected by red tape, but there is little academic research on how country‐level institutions shape red tape perceptions. Drawing on institutional theory, we argue that a variety of formal and informal country‐level institutions affect perceptions of red tape in the private sector. We test our hypotheses using six data sources, including the World Economic Forum and the World Bank. Our results indicate that red tape is weakly associated with a country's level of formalization and rule enforcement effectiveness and more prevalent in federal as opposed to unitary states. As for informal institutions, we find that red tape perceptions are more pronounced in countries with an increased conservative political ideology, higher levels of corruption, and cultures that emphasize individualism and uncertainty avoidance. We conclude with a discussion of the implications for theory and practice.     

Conflict in MPA programs: A comparison of delivery systems

This article reports the findings from a nationwide survey of MPA directors’ perceptions of their programs’ conflict. The survey explored the directors’ general perceptions of their programs’ conflict and perceptions of conflict associated with thirty programmatic areas. The survey was designed to test commonly held assumptions that programs delivered by political science departments, business schools, and unconventional structures are more conducive to conflict than independent departments and schools of public affairs and administration. The article also explores the relationship between conflict and program effectiveness.     

The view from city hall: Local perceptions of intergovernmental fiscal relations in the Czech Republic

This article analyzes perceptions of inter-governmental fiscal relations as held by local officials of the Czech Republic. The field study probes local perceptions of progress toward fiscal decentralization in the Czech Republic. A statistical analysis is based on a scaling of cities according to size and according to a generalized, multi-part measure of fiscal autonomy. This measure is effective in discriminating high and low autonomy cities by size, types of expenditures, and funding sources. Cities of diverse sizes are divided into groups reflecting perceptions of greater or lesser autonomy. The implications of the findings are discussed.     

Attitudes toward suicide bombing in Pakistan

Although suicide bombing is a historical phenomenon, there has been a recent upsurge in such incidents. In Pakistan, over the last year, more than 1,000 people have been killed in suicide bombing incidents. Assessing the attitudes and perceptions of people toward suicide bombing can help understand some of the root causes of this phenomenon. In this pilot study, we conducted a cross-sectional survey of people (N = 215) in Karachi, Pakistan, to assess their attitudes and perceptions toward suicide bombing. The majority of the respondents condemned suicide bombing and disagreed with the notion that Islam or any other religion supports it. Belonging to the Sunni Muslim sect and strong adherence to religion predicted support for suicide bombing. The majority believed suicide bombing to be a result of religious fundamentalism. Opinion was divided as to whether suicide bombers have an underlying psychiatric illness. Further studies with larger sample sizes are needed to determine the attitudes and perceptions of the Pakistani population regarding this important issue.     

Asymmetrical information in the provision of human services: an empirical investigation of contract failure theory

In this article, we empirically investigate the validity of the contract failure arguments as applied to a segment of the child care industry. However, prior research has focused upon actual quality differences between nonprofit and for-profit providers whereas the theory is concerned with consumers' perceptions of quality differences. In the current study, we examine both consumers′ perceptions and actual performance in testing the theory. In general, the data provide support for contract failure.     

Perceptions and Misperceptions of Major Organizational Changes in Hospitals: Do Change Efforts Fail Because of Inconsistent Organizational Perceptions of Restructuring and Reengineering?

Abstract

Over the past decade, many hospitals have invested in major restructuring and/or reengineering efforts designed to enhance their competitiveness by improving product quality and/or reducing costs. For a variety of reasons, these significant changes have not been systematically evaluated. This research provides an objective look at the results of restructuring/reengineering hospitals and an examination of the influences on employee perceptions of reengineering's outcomes. This research demonstrates that employees, including upper management, had little or no objective knowledge of the outcomes of their change efforts. However, perceptions of all employees involved in a major change effort are critical if their full participation is to be sustained. The ultimate sustainability of many hospital strategic change efforts may rest largely on subjective assessments of its outcomes. The research reported here suggests that such perceptions vary significantly by organizational level and may not be stable over time. While the passage of time sees improvements in managers' perceptions of reengineering results, line personnel become increasingly skeptical and less positive. Further objective research is encouraged to more definitely distinguish the impact of employee perceptions on change efforts' outcomes and sustainability.     

Receptivity to Violence in Ethnically Divided Societies: A Micro-Level Mechanism of Perceived Horizontal Inequalities

Although past scholarship shows that group inequalities in economic and political power (“Horizontal Inequalities”) correlate with dissent, violence, and civil wars, there is no direct empirical test of the perceptual explanation for this relationship at the individual level. Such explanation is vital to understanding how integration, inclusion in power-sharing agreements, and exclusion from political power filter down to mass publics. Moreover, subjective perceptions of group conditions do not always correspond to objective group realities. We hypothesize subjective perceptions attenuate the effect of objective exclusion on support for violence in ethnically divided societies. Cross-national comparative multilevel analyses of the 2005/6 Afrobarometer dataset (N = 19,278) confirm that subjective perceptions both amplify the effect of exclusion on acceptance of violence and alter the readiness of included groups to dissent. These findings carry implications for research, state-building, and conflict management.     

Structural reform histories and perceptions of organizational autonomy: Do senior managers perceive less strategic policy autonomy when faced with frequent and intense restructuring?

Through recurrent structural reform programmes governments are on a quest to design public organizations that will stand the test of their environment. One of the approaches to uncertain or sensitive issues has been to create various forms of (semi‐)autonomous organizations with substantial strategic discretion. However, while governments repeatedly experiment with designs, one might simultaneously expect that such interference through repeated structural change may limit the degree of strategic policy autonomy perceived by senior managers. More specifically, we propose that intense structural reforms may inadvertently reduce strategic policy autonomy perceptions through two mechanisms. First, intense sequences of structural reforms may lead to perceptions of relatively controlling political principals. Second, they may reduce an organization's ability to accrue resources beneficial to autonomy, such as a strong internal culture, network embeddedness and expertise. Results indicate that strategic policy autonomy perceptions will indeed be detrimentally affected for organizations that experience intense sequences of structural reform.     

A Balanced Budget with Side Effects—A Case Study of Implementation of a Hospital Cost Savings Program in Sweden

This study examines the implementation of a hospital cost savings program in a Swedish county hospital to understand how and why a downsizing intervention works and what outcomes it produces. Data were gathered from interviews and documents. Substantial differences were found among the healthcare professionals’ perceptions of the downsizing process. These diverse perceptions likely limited the scope of staffs’ participation and innovations of new savings strategies. Our findings stress the need for impact analyses addressing both intended aims and unintended side effects. Full attention should be paid to communication processes required to establish a trustful and committed change climate.     

FACTORS INFLUENCING THE USE OF PERFORMANCE INFORMATION FOR DECISION MAKING IN AUSTRALIAN STATE AGENCIES

Is the state of a performance measurement system the most important element for promoting the utilization of performance indicators (PIs) in the public sector? Or are there other more influential factors, such as organizational culture, or even individual perceptions on the merit of performance measurement for their agency? Through a survey on a small group of managers specializing in performance measurement in 21 Australian state government agencies, this research examines the relative influence of the following factors on the use of PIs for internal decision making: the agency's performance measurement system, stakeholder support for the agency's performance measurement, organizational culture, the external environment, and individual perceptions on the impact of performance measurement in the agency.     

Are You Being Served? The Responsiveness of Public Administration to Citizens’ Demands: An Empirical Examination in Israel

Research in public administration (PA) is preoccupied with questions of efficiency and effectiveness which are aimed at improving public sector performance. According to the new public management approach, addressing this prominent challenge must rely upon a comprehensive understanding of citizens'/clients' perceptions of public sector operation and the extent to which public organizations are aware of public needs. This paper suggests a theoretical grounding and empirical examin-ation of the relationship between citizens' demands and PA's responsiveness. Parti-cipants in the study were 281 residents of a large Israeli city who reported their feelings, attitudes, and perceptions of local government activities in a variety of fields. Results indicate that perceptions of PA's responsiveness are affected by both policy and cultural factors (for example business or social orientation of the public authority, entrepreneurship and initiation of changes, ethics, organizational politics) and by the quality of the human resource system and of public servants (for example quality of leadership and management, quality of employees, general stress when contacting public officials). Implications of the study are discussed in light of the ongoing debate regarding the need for a more responsive and efficient new public management and the difficulties it faces in western societies.     

台湾居民对大陆游客旅游影响的感知与态度研究

台湾开放大陆居民赴台旅游对台湾居民的各个方面都产生了影响,也产生了有差异的对陆客态度。本文利用因子分析、聚类分析等分析方法,研究了台湾居民对开放大陆居民赴台旅游影响的感知与态度。结果表明,台湾居民对大陆游客赴台旅游影响的感知可归纳“生活环境恶化”、“经济文化提升”、“地方认同与基础设施改善”、“生活成本增加”、“资源破坏”等5个维度,居民对积极影响的感知强度整体上略低于消极影响。并通过聚类分析,把台湾居民对大陆游客的态度划分为“乐观支持者”、“理性支持者”、“中立态度者”和“冷漠态度者”等4种类型。笔者希望通过此文能给台湾和大陆旅游管理部门一些启发,并提供有价值的参考意见。     

Beneficiary Participation in Non-Governmental Development Organisations: A Case Study in Vietnam

Beneficiary participation in development projects has been an important topic of debate during the last decades. In the empirical research on the matter beneficiaries themselves are seldom, if ever, asked about their perceptions of participatory mechanisms in place. We present such a (case) study on the Vietnamese local office of a European non-governmental development organisation, also probing into other stakeholders’ perceptions (46 interviews in total). Our observations allow us to refine some aspects of the extant theoretical insights on beneficiary participation and representation, as well as to formulate some recommendations for organisations aiming at increasing beneficiary participation in their decision-making.