Information systems and organizational development: Meeting the demands of information resource management in the twenty-first century

The central thesis of this article is that organizations in the twenty-first century will pursue the full benefits of information system technology by moving beyond a narrow focus on the technological dimensions to consider attendant managerial and policy issues. The challenges to establishing and implementing a coherent philosophy to guide information resource management are novel and difficult, but not unyielding. The application of organizational development techniques holds great potential to surmount these obstacles and may provide organizations with significant advantages from developments in computing technology in the twenty-first century. Evidence suggests that leading edge organizations are turning toward an integrated approach to Information Resource Management.

The benefits that advances in computer and information system technology offer to organizations in the twenty-first century seem indisputable, but whether organizations will actually achieve them, however, seems very much in question. The thesis of this article is that if organizations of the future are to garner full benefits from dramatic improvements in computing technology, they must develop a coherent philosophy for Information Resource Management (IRM). While the foundation for this philosophy rests on a strategy for integrating useful changes in computing technology into organizations, IRM must also encompass managerial and policy components. Yet, the field has been dominated by technological concerns, with only limited attention devoted to the other key dimensions.

In this article we propose a tripartite approach to information system adoption and implementation focusing on the technical, managerial, and policy dimensions. For Information System (IS) advantages to be fully realized, organizations must find ways to balance the demands of each of these components. Though these challenges should not be minimized, the article concludes that proven techniques from the field of organizational development can be brought to bear to deal with them constructively. Organizations that do so will very likely be rewarded with the substantial benefits that changes in computing and information system technology promise for the twenty-first century.     

Multiple principals,multiple problems: Implications for effective governance and a research agenda for joint service delivery

The multiple principal problem refers to multiple collective action problems that organizations face when they must balance (competing) interests of multiple stakeholders under joint service delivery. It negatively affects different types of organization, yet we know little about how organizations (can) mitigate it. We expand a framework based on principal–agent theory, review the literature, and consider implications for effective governance of joint service delivery in the public sector. We observe that joint service delivery can lead to free‐riding and duplication in monitoring, lobbying by principals, and increased autonomy for agents, leading to inefficiency. We build a research agenda and tentatively suggest, based on the literature, that an interface approach, where an elected unitary actor is placed in a middle tier between politics and service delivery, might best mitigate the multiple principal problem, which is currently not dealt with effectively in public management.     

Representative bureaucracy,international organizations and public service bargains

Academic interest in the administrative aspects of international organizations is on the rise. Yet, an issue that has received little attention is bureaucratic representation—the extent to which international bureaucracies are representative of the polity that they serve. The article theorizes the rationales for and forms of representative bureaucracy in international organizations by combining insights from the representative bureaucracy literature with the ‘public service bargains’ framework. It argues that bureaucratic representation is highly relevant in international organizations, given the diverse polity these organizations serve and their precarious legitimacy. It distinguishes three types of representational ‘bargains’ between international organizations and those they serve, centred on power, equal opportunities and diversity, and discusses under which conditions each type of bargain is likely to be struck. The argument contributes to discussions about representative bureaucracy in international organizations and to broader theoretical debates about international public administration.     

Modernity without Prometheus: on re-reading Marshall Berman's All that is Solid Melts into Air

This essay revisits Marshall Berman's extremely influential book, All that is Solid Melts into Air, some thirty years after its first publication. Berman provided an analysis of modernity as something including, but not limited to, capitalism, and as something which encompassed not just `social processes' but also new subjectivities, not just new world(s) but new ways of inhabiting them. He also offered a passionate defense of modernity an its possibilities, and of modernism as a mode of engaging and affirming these possibilities. In asking how well this analysis reads 30 years later, this essay provides a sympathetic critique, in the course of which it provides elements of an alternative, postcolonial reading of modernity.     

Leaderless Resistance and the Truly Leaderless: A Case Study Test of the Literature-Based Findings

The literature on leaderless resistance is conceptually cloudy. Nevertheless, such literature has bounded the theoretical framework of leaderless resistance around four criteria. These criteria are leaderless resistors cannot be members of organizations they represent; leaderless resistance is a tactical manifestation of an organization; the goal of leaderless resistance is to insulate members and leaders from prosecution; and leaderless resistance arises from organizational failure. Using a case study of the Phineas Priesthood, this work tests these boundaries via a directed content analysis of the Priesthood's ideological manifesto. This research finds that leaderless resistance is theoretically problematic and too often lone wolves and leader resistors are viewed equivalent when they are theoretically different. Scholars must theoretically differentiate between individuals who ascribe to leaderless concepts, organizations, or groups versus those who develop an ideological framework and exist outside a concept, organization, or group.     

“Two roads diverged in a yellow wood:” Public administration,the management orthodoxy,and civic humanism

Public administration is confronted with a dilemma: whether to follow the course of the management orthodoxy; or to follow the course of civic humanism. It is argued that the profession should follow the latter path. Democratic public administration must be informed by a civic idealism, centering on civic virtue, that insures that morality will be realized in action. Yet in recent years, public administration has become overly entranced with the orthodoxy of the management sciences. The profession's ties with the management sciences have proven to be practically advantageous, but, overall, the association has been negative. Public administration has begun to lose its soul: its sense of civic idealism. The management orthodoxy adopts a more positivist stance, because virtue will not yield to the dominant methodology and is, hence, considered to be unreliable. A civic humanist approach to public administration requires a rather exalted notion of human potential, and a conception of political service as something both necessary and unique. Thus, in a correctly ordered republic, a public administration, guided by civic humanism, would consider the promotion of virtue among all citizens as a primary responsibility.

The 19th century brought about the creation of the modern organization. The early organizationalists argued that society would no longer need to rely upon the unpredictable virtue of its leaders and citizens. Instead, through scientific administration, all societal needs could be assessed and met by organizations. That assumption, in a more sophisticated guise, has carried over to the present day. Thus, the primary responsibility of organizational leadership is to ensure organizational survival. Such leaders are not required to be individuals of virtue; they only need to be effective motivators and managers.

If this argument is accepted, then the question becomes one of how public administration can recover its soul. First, the core of the public administration curriculum must be a political philosophy centering upon civic humanism. Second, public management goals and techniques must be modified to promulgate civic virtue. Granted, these recommendations are overtly idealistic, but, then, public administration should be an idealistic profession.     

Beyond the Third World: imperial globality,global coloniality and anti-globalisation social movements

The increasing realisation that there are modern problems for which there are no modern solutions points towards the need to move beyond the paradigm of modernity and, hence, beyond the Third World. Imagining after the Third World takes place against the backdrop of two major processes: first, the rise of a new US-based form of imperial globality, an economic–military– ideological order that subordinates regions, peoples and economies world-wide. Imperial globality has its underside in what could be called, following a group of Latin American researchers, global coloniality, meaning by this the heightened marginalisation and suppression of the knowledge and culture of subaltern groups. The second social process is the emergence of self-organising social movement networks, which operate under a new logic, fostering forms of counter-hegemonic globalisation. It is argued that, to the extent that they engage with the politics of difference, particularly through place-based yet transnationalised political strategies, these movements represent the best hope for reworking imperial globality and global coloniality in ways that make imagining after the Third World, and beyond modernity, a viable project.     

I'd like to be ethical,but they won't let me

To be ethical, the member of a modern organization must know what. the work requires of him (or her), what the organization requires of him, and what others require of him. But modern organizations put doing one's job before doing one's work and before one's duty to one's fellow man. Because they do so structurally, the individual usually cannot know what the effect of doing one's duty is on doing a good piece of work or on other human beings. This article attempts to make a beginning to show how far removed the structure of knowledge in modern organization is from constituting the basis for ethical behavior. The means chosen is a phenomeno-logical reconstruction of the ethical field that links the individual to objects, others, and self.     

‘To be or not to be’ (like the West): modernisation in Russia and Iran

Having passed through a labyrinth of social contradictions, both Russia and Iran have reached a point on their historical timelines where they have transcended the logic of development of the eighteenth, nineteenth and twentieth centuries. Today, Russian and Iranian modernisation reflects the interaction of universal norms and practices and specific cultural traditions. As an epistemological category, modernity can no longer be enchained in the grip of a totalising narrative. Modernity has given rise to civilisational patterns that share some core characteristics, but which unfold differently. The Russian and Iranian historical experiences reveal the need to take a much broader view of the modernisation process by placing it in the context of cultural adaptation of civilisational particularities to the challenge of modernity. The era of fixed, Euro-centric and non-reflexive modernity has reached its end, and we have, in practical terms, the emergence of ‘multiple modernities’.     

Water out of fire: Novel women,national fictions and the legacy of Nehruvian developmentalism in India

In the post-independence period in India popular fictions present a paradox: they represent the corruption of the era as well as the desirability of its modernity. In the work of overwhelmingly successful writers such as Shankar, the path of Nehruvian development is a double sign. It represents the corruption of the 'licenced raj' as well as the desirable lifestyle and possessions of the educated elite. The more the nation modernises, the more corrupt and desirable it becomes. All the noble social goals of the Nehru era - education, women's emancipation, progress - become transactional: things to be exchanged for wealth, Western technology and status. There is no room for integrity here; integrity is possible either in the past or in the West. These fictions tell the story of the 'deferral' of Western modernity in the imaginary of the postcolonial nation. Women, in these fictions, are especially ambiguous; though modernised and educated, they also retain their traditional roles and conventional gender relationships are valorised. This flawed representation of the modern nation also embodies its tragedy. This article concludes that the failure of the post-independence Nehruvian development project and its noble social goals has created a space that allows economic liberalisation and religious fundamentalism to flourish.     

The Portrayal of Female Terrorists in the Media: Similar Framing Patterns in the News Coverage of Women in Politics and in Terrorism

Abstract

Although women have been among the leaders and followers of terrorist organizations throughout the history of modern terrorism, the mass media typically depict women terrorists as interlopers in an utterly male domain. A comparison of the framing patterns in the news about women in politics and the entrenched stereotypes in the coverage of female terrorists demonstrates similarities in the depiction of these legitimate (women in politics) and illegitimate political actors (women in terrorism). Just like the managers of election campaigns are cognizant of the electorate's stereotypical gender perceptions, terrorist organizations know about and exploit cultural gender clichés that are reinforced by the media. The argument here is that the implementation of anti- and counterterrorist policies must not be influenced by the mass-mediated images of female terrorists because they do not reflect reality.     

The environment,security and regional cooperation in Central Asia

Environmental challenges, resulting from either a scarcity of natural resources or environmental degradation, may contribute to security risks in Central Asia. An encouraging sign is the recent attention of the governments of Central Asia, civil society groups and international organizations to these environmental security issues. Their efforts indicate that by working together to prevent conflicts caused by environmental problems, cooperation among the countries of Central Asia may expand. Both short and long-term obstacles must be overcome if these groups are to ensure that environmental stresses do not lead to security concerns.     

EXPIATING EVIL: REFLECTIONS ON THE DIFFICULTIES OF CULTURAL,ORGANIZATIONAL AND INDIVIDUAL REPARATION

Evil actions by human beings show little sign of diminution as the twenty‐first century unfolds. Evil can be defined as the knowing infliction of pain and suffering – physical and/or psychological – on another human being. It can be perpetrated by individuals, by organizations, and by nation states, among others. It can take the form of administrative evil, in which people participate in acts of evil while thinking they are just doing what they should be doing in their organizational role. Under conditions of moral inversion, evil can be engaged in under the guise of doing good. While some aspects of evil’s aftermath are clear enough through the trail of mass graves, broken bodies and lives, and trans‐generational reverberations, the possibilities of expiating evil, including administrative evil, through processes of forgiveness, reconciliation and reparation, especially on the part of organizations and states, remain under‐explored. This article begins that exploration.     

Public Organizations, Multiple Constituencies, And Governance

Public organizations vary considerably. Yet little attention has been paid to the systematic analysis of this diversity. Drawing on case studies of four public organizations and a survey on all central government organizations in Denmark, variations in tasks, environments, constituencies, and central governance are conceptualized. Public organization tasks can be analysed at three levels ranging from user-oriented outputs, general outputs which can further be divided into policy goals, scope of profile, standard setting and capital accumulation, to the normative base of the public sector. Public organizations vary with regard to the emphasis put on level of output and on how the different aspects of the tasks are interrelated. Variations in constituencies and exchange cycles with the environment are further related to different task profiles. Finally it is shown that central oversight organizations compete with other actors in the public organizations' environment in the governance of public organizations. From an organizational point of view 'the state' appears to have a humble and remote position.     

Health care finance in the US: Past,present, and future

Presently the US is the only major industrialized nation that does not insure universal access to health care for all of its citizens. Although the US spends one out of every eight dollars on health care, over one-eighth of all Americans lack basic health insurance coverage. Another concern is health care cost inflation. The quest for comprehensive health care coverage for all Americans began shortly after the turn of the century and has received varying degrees of support since then. Since the historical course of health policy in the US has followed an evolutionary rather than revolutionary course, unless consistent policies are developed to rationalize the incentives facing consumers, providers, and insurers, alike, the future path of American health policy will continue to be characterized by disjointed incrementalism. National health insurance can provide decision makers with a tool to structure and focus the American health care system. In order for cost control measures to be effective they must be coordinated with measures to promote universal access, and vice versa. NHI can be a catalyst to focus attention on the dual goals of access to care and cost containment.     

German Leftist Terrorism and Israel: Ethno-Nationalist,Religious-Fundamentalist,or Social-Revolutionary?

The relationship of the three leftist terrorist organizations in the Federal Republic of Germany to Israel can be summarized, in somewhat abbreviated fashion, as follows: All three groups, the Red Army Faction (Rote Armee Fraktion; RAF), June 2 Movement (Bewegung 2. Juni), and Revolutionary Cells (Revolutionäre Zellen), and the milieu from which they emerged in West Berlin, Munich, Heidelberg, Hamburg, and Frankfurt, hated America, Americans, Israel, and Jews. They participated in the international terror war against Israel and did not shy away from attacks on Jews and Jewish facilities in the Federal Republic of Germany. The three organizations mentioned, for all their differences, are, to be reckoned among the organizations coming out of leftist traditions that, like the Socialist Unity Party of Germany (Sozialistische Einheitspartei Deutschlands), after the end of the Shoah and the Second World War, and in the name of a supposed struggle against fascism, conducted antisemitic propaganda, supported the war of terror against Israel, and publicly justified and supported those groups and institutions working in the same direction.     

POWER, RATIONALITY AND LEGITIMACY IN PUBLIC ORGANIZATIONS

In this paper we propose answers to the research question: how does power shape the construction of legitimacy in the context of public organizations? We suggest that while organizational structures of dominancy will be embedded, not all structures of dominancy align with those that are normatively presented as legitimate and authoritative. Such situations make the creation and sustenance of legitimacy problematic for organizational action. This paper advances our understanding of the relation between power, rationality and legitimacy by showing how structures of domination recursively constitute, and are constituted by, legitimacy that may not be authoritative. We show, empirically, how these relations prevented a police organization from reforming by breaking the recursive patterns of domination and legitimization. Theoretically, we argue that understanding organizational change must be connected to issues of power and legitimacy.     

Faith in an Interdependent World

The resurgence of political Islam and the endurance of broad religious belief in the most modern of societies—America—has created a crisis of faith among secularists. If modernity no longer implies a secular outlook, and secularism, by definition, cannot generate any values beyond an indifferent tolerance of all belief, what role will religion play in the 21st century? In an interesting confluence of reflection, Jürgen Habermas, one of Europe's leading secular liberal thinkers, argues that secular citizens must be open to religious influence, especially since the very identity of Western culture is rooted in Judeo‐Christian values. In his political afterlife, Tony Blair has converted to Catholicism and established a Faith Foundation to press for religious literacy because “you can't understand the modern world unless you understand the importance of religious faith.” Similarly, when Pope Benedict XVI visited secular France in September, President Nicholas Sarkozy scandalized the lay establishment by saying, like Habermas, that “rejecting a dialogue with religion would be a cultural and intellectual error.” He called for “a positive secularism that debates, respects and includes, not a secularism that rejects.” Despite the flurry of controversy over a recent spate of books extolling the virtues of atheism in the wake of Islamist terrorism, the more interesting issue by far is the emergence of post‐secular modernity.     

Notes on Post‐Secular Society

The resurgence of political Islam and the endurance of broad religious belief in the most modern of societies—America—has created a crisis of faith among secularists. If modernity no longer implies a secular outlook, and secularism, by definition, cannot generate any values beyond an indifferent tolerance of all belief, what role will religion play in the 21st century? In an interesting confluence of reflection, Jürgen Habermas, one of Europe's leading secular liberal thinkers, argues that secular citizens must be open to religious influence, especially since the very identity of Western culture is rooted in Judeo‐Christian values. In his political afterlife, Tony Blair has converted to Catholicism and established a Faith Foundation to press for religious literacy because “you can't understand the modern world unless you understand the importance of religious faith.” Similarly, when Pope Benedict XVI visited secular France in September, President Nicholas Sarkozy scandalized the lay establishment by saying, like Habermas, that “rejecting a dialogue with religion would be a cultural and intellectual error.” He called for “a positive secularism that debates, respects and includes, not a secularism that rejects.” Despite the flurry of controversy over a recent spate of books extolling the virtues of atheism in the wake of Islamist terrorism, the more interesting issue by far is the emergence of post‐secular modernity.     

God and the Political Planet

The resurgence of political Islam and the endurance of broad religious belief in the most modern of societies—America—has created a crisis of faith among secularists. If modernity no longer implies a secular outlook, and secularism, by definition, cannot generate any values beyond an indifferent tolerance of all belief, what role will religion play in the 21st century? In an interesting confluence of reflection, Jürgen Habermas, one of Europe's leading secular liberal thinkers, argues that secular citizens must be open to religious influence, especially since the very identity of Western culture is rooted in Judeo‐Christian values. In his political afterlife, Tony Blair has converted to Catholicism and established a Faith Foundation to press for religious literacy because “you can't understand the modern world unless you understand the importance of religious faith.” Similarly, when Pope Benedict XVI visited secular France in September, President Nicholas Sarkozy scandalized the lay establishment by saying, like Habermas, that “rejecting a dialogue with religion would be a cultural and intellectual error.” He called for “a positive secularism that debates, respects and includes, not a secularism that rejects.” Despite the flurry of controversy over a recent spate of books extolling the virtues of atheism in the wake of Islamist terrorism, the more interesting issue by far is the emergence of post‐secular modernity.