An empirical approach to the optimal size of the civil service

This article attempts a purely empirical approach to the issue of optimal civil service size by looking for a systematic relationship between observed size and underlying explanators. The residuals from such a fitted relationship then serve as a first approximation to whether the government in question is overstaffed or not. The data are from Indian subnational states, which as members of a single federation, follow the same definitional conventions with respect to the civil service. The contribution of the article is methodological, and addresses an issue of central importance, since staff downsizing conditionalities attached to externally funded structural adjustment programmes are not analytically underpinned. The article also explores issues surrounding the composition of the civil service. There is no evidence that overstaffing, as determined from the residuals of the estimated specification, is the joint outcome along with staff composition, as proxied by mean salary, of job creation pressures at the lower salary scales. This suggests that correction of overstaffing might be possible without political opposition, while at the same time leaving unexplained the variation in staff composition across states. Copyright © 2008 John Wiley & Sons, Ltd.     

Gauging the Effects of Social Accountability on Services,Governance, and Citizen Empowerment

Engaging citizens in holding public officials and service providers accountable, referred to as social accountability, is a popular remedy for public sector performance weaknesses, figuring prominently in many international donor‐funded projects and leading to widespread replication. However, the contextual factors that influence the successful transfer of social accountability are debated. Demand‐side factors (civil society and citizens) are overemphasized in much of the literature. Yet supply‐side factors (state structures and processes) and the nature of state–society relations are also important. This article examines four projects in developing countries to explore how these contextual factors influenced social accountability aims and outcomes. The salience of supply factors in enabling social accountability for service delivery and government performance stands out, particularly the degree of decentralization and the availability of space for citizen engagement. The capacity and motivation of citizens to occupy the available space, aggregate and voice their concerns, and participate with state actors in assessing service delivery performance and problems are critical.     

A Topography of Civil Service Laws

ABSTRACT

We offer a comparative study of the differences in civil service laws across countries in order to observe how these systems relate to one another. We compare the civil service laws of 26 countries from the Organisation for Economic Co-operation and Development (OECD) and eight non-OECD countries from Central and Eastern Europe to identify how different configurations of civil service systems are revealed through their shared attributes. Our data are drawn from the contents of civil service legislation and the status of those civil servants covered by the civil service laws of these countries. We use cluster analysis to identify several groups of countries whose civil service systems share similar features. We find that the estimated topography, or similarity among systems, depends on both subjective decisions about the number of groups and the variables used to estimate the space. However, we draw key conclusions about the value of certain cases, like the United States, for learning about other systems, and the need for expanded knowledge of systems from Central and Eastern Europe.     

Staff transfer and management in the government health sector in Balochistan,Pakistan: problems and context

Despite the existence of rigid civil service systems in many developing countries providing relative stability of public officials, staff posting and transfers are often based on short‐term political criteria. This means high staff circulation in key government posts, leading to a situation of ‘instability within stability’. This article analyses high staff circulation in the government health services in Balochistan, Pakistan. The analysis is based on literature review, a small pilot study and authors' experience in the province. The article notes that high staff turnover and, more specifically, circulation are context‐specific. Four issues are raised. Firstly, the extent of staff turnover is analysed and references are made to its frequency, the organization and cadre. Secondly, the social and political underpinning of high staff circulation is outlined: political patronage, low implementation of rules, staff preferences and public sector control. Thirdly, the problems of staff turnover are raised with specific reference to the problems of continuity, change and participation. Fourthly, the issue of solutions is raised at two levels: structural change to lessen high staff turnover, and dealing with it on a day‐to‐day managerial level. Lastly, substantive and methodological issues are raised with respect to taking the analysis further. Copyright © 2000 John Wiley & Sons, Ltd.     

The Impact of Political Connections on Donations to Chinese NGOs

ABSTRACT

In this study, we explore the returns to political connections in non-corporate contexts within China, a country transitioning from a planned to market economy. Using China as an empirical case study, we investigate two separate, but related, hypotheses on the financial benefits of political connections for a sample of 1,435 Chinese foundations from 2005–2011. This extends Western donation determinants literature to a Chinese context and political guanxi (social relationships where individuals or organizations exchange future favors or gifts) research to non-corporate contexts. Our empirical results show that there is no relationship between the presence of state employees on an NGO's staff (a measure of political guanxi) and private donations. However, there is a small but positive relationship between the amount of government funding an NGO receives (a signal of legitimacy) and private donations. These findings suggest that, in post-communist countries such as China, donors may not be seeking future favors from their contributions and instead are interested in developing a robust civil society with legitimate, high-quality NGOs. Additionally, the similarity between Western donation determinants research findings and Chinese donation determinants, in this article, requires future comparative studies of both how and why donors make decisions.     

An Invidious Position? The Public Dance of the Promiscuous Partisan

Public service mandarins were once largely anonymous, diligently wielding their great power behind the scenes while their political masters performed on the front stage. Things have changed. Today, civil service leaders are appearing publicly more often, in more places and to a wider range of audiences than ever before. This article examines the extent to which this decline in anonymity impacts on traditions of civil service impartiality within the Westminster system. It draws on the late Peter Aucoin's concept of ‘promiscuous partisanship’ to examine how contemporary mandarins in the United Kingdom, Canada and Australia face accusations of having compromised their impartiality by advocating for the policy agenda of the government of the day. The article argues that what has changed is not that civil service leaders have suddenly become partisan, but rather that they have become more ‘public’, allowing for perceptions of partisanship to emerge.     

Government employment and pay: the global and regional evidence

Against the background of paucity of complete and reliable data as the basis for sound policy, this article reports on the results of a major international survey of government employment and wages in about 100 countries. Key findings are that: in developing countries as a whole, relative government employment is now less than half the level of OECD countries; the reduction in the role of the state in the ‘decade of adjustment’ is striking, and so is the erosion in real government wages in the poorest countries—particularly in anglophone Africa; decentralization in Latin America is visible in the substantial shift of employment from central to subnational government levels; and the lean and well-paid civil service of East Asia is one possible reason why rapid economic growth could coexist for so long with the governance weaknesses that have surfaced in the form of the Asian crisis. The article then undertakes an aggregate cross-sectional analysis of the determinants of government employment. In Africa and Latin America, relative government employment is positively associated with per capita income and the fiscal deficit, and negatively associated with relative wages and population. Clearly, the tendency for government to expand as the economy grows—the so-called ‘Wagner law’—is still operative in developing countries. However, it seems no longer at work in OECD countries, suggesting that Wagner's law ceases to operate beyond certain per capita income level. The article concludes, nevertheless, with a reminder of the limits of cross-sectional analysis: even ‘good facts’ prove little by themselves—good analysis and policy must rest on country-specific quantitative and qualitative evidence. Copyright © 1998 John Wiley & Sons, Ltd.     

Effects of the Institutional Design of the Civil Service: Evidence from Corruption

ABSTRACT

This research tests the direct effects of civil service structure on perceptions of corruption. Numerous studies suggest a relationship between civil service structure and corruption, but few test this link. It is hypothesized that corruption depends on the presence or absence of civil service policies, including job duties, tenure and security provisions, discipline policy, and rules on rewards and bargaining rights; the impact of government wages, per capita GDP, and democratization on corruption is also assessed. These hypotheses are tested using World Bank data for Organization for Economic Cooperation and Development (OECD) and central and eastern European countries. No statistically significant relationships between civil service structure and corruption are found; however, occasional evidence that corruption is higher in countries with higher total government wage bills was obtained. Results additionally indicate that corruption is lower in countries with higher GDP. While the conclusions presented here are largely exploratory, there is a distinct lack of evidence indicating a relationship between civil service systems and public perceptions of corruption.     

How to bring about change in the Bangladesh civil service? Attempts to change mindsets,behaviours and practice

This article addresses three critical questions central to many donor funded programmes which seek to enable pro‐poor reform and growth. In the context of Bangladesh, the research asks first, does the civil service has a role in promoting change of this kind? Second, can a senior civil service development programme succeed in creating reform minded civil servants? And, third, if so how might the contribution be made both more substantive and of value? These questions are addressed systematically through a literature review and evidence drawn from Managing at the Top (MATT 2)—a DFID funded programme. Some tentative conclusions are drawn in the final section. Copyright © 2009 John Wiley & Sons, Ltd.     

Learning how to be efficient property owners and accountable governments: the case of Kyrgyzstan's cities

As a result of government decentralization and property devolution from central to local governments, many city governments in transition countries became the largest real property owners in urban areas. For transitional countries lacking sufficient democratic traditions, efficient asset management represents a dramatic and multifaceted challenge. Kyrgyzstan happened to be among the first transitional countries where cities obtained systematic technical assistance in adapting the most advanced methodology of municipal asset management, which was recently developed under the auspices of the World Bank. Based on experience of work within five pilot cities, the article summarizes factors and methods that help develop a sense of strong ownership and internalization of new asset management vision and approaches among local officials and elected members of city councils. The article presents the experience of how the government of Uzgen, a city of about 40,000 people in South Kyrgyzstan, has changed its attitudes and approach regarding management of municipal property. The article demonstrates how two key processes—improving professional aspects of municipal asset management and developing local democracy though public involvement—have been reinforced by each other. One of the main lessons from Uzgen's experience is that municipal property asset management—because it deals with tangible issues—is a perfect focal point for developing local democracy and communication between a local population and its government. Copyright © 2001 John Wiley & Sons, Ltd.     

Confucius Meets Weber or “Managerialism Takes All”? Comparing Civil Servant Values in China and the Netherlands

ABSTRACT

This article assesses the validity of normative claims on how civil servant values in East Asian and Western European administrations differ. By triangulating quantitative and qualitative survey data from a sample of Chinese (n = 508) and Dutch (n = 238) civil servants, we aim to answer two main research questions: “How and why do ideal-type and real-life rankings of civil servant values differ between Chinese and Dutch civil servants?” and “Do differences reflect administrative traditions of both countries?” Our findings demonstrate that similarities exceed differences between value rankings. Surprisingly, ideal-type value rankings are more similar than real-life rankings, with only a few idiosyncratic differences reflecting administrative traditions. Chinese civil servants perceive institutional and systemic factors as reasons for incongruence between ideal-type and real-life rankings, whereas Dutch civil servants emphasize meso-level factors such as organizational public management reforms. We theorize on our results and we provide suggestions for future research.     

Women in the Zambian civil service: A case of equal opportunities?

There is a paucity of empirical microlevel studies of women in the formal sector in developing countries. This article attempts to redress this deficit and focuses on the position of women in the Zambian civil service using information from a sample of personnel records. Although women are disproportionately represented in the civil service compared with other areas of the formal economy, the current positions of males and females are significantly different. However, the results of the survey are not easily encompassed in prevailing theoretical frameworks and, rather surprisingly, it appears that it is age rather than gender that is the crucial explanatory variable. Finally, a number of possible explanations are advanced to account for our findings.     

Abstracts section

The theme of poverty eradication is now again at the top of the development policy agenda. In November 2000 the UK Department for International Development (DfID) published an important White Paper on International Development with the title Eliminating world poverty: a challenge for the 21st century. The World Bank World Development Report for 2000/2001 also takes poverty as its theme with the title Attacking poverty. It is interesting to note that the World Bank has bracketed the decade of the 1990s with the 1990 World Development Report simply entitled Poverty. After many conflicting theories of economic development, the basic problem of poverty in developing countries is now being addressed in a much more holistic way, as is exemplified in the following articles. It should be noted that two of these act as introductory articles to a special issue of a journal on this topic. The article by Lustig and Stern introduces the December 2000 issue of Finance and Development whose overall title is ‘How we can help the poor’ and the article by Baulch and Hoddinott introduces the August 2000 issue of the Journal of Development Studies entitled ‘Economic mobility and poverty dynamics in developing countries’. These special issues contain articles on poverty in addition to the ones abstracted here. Copyright © 2001 John Wiley & Sons, Ltd.     

Civil society organizations and the prevention of mass atrocities: Perspectives from south Sudan

Nowhere is the role of civil society organizations (CSOs) in development and democratization more critical than in countries at high risk of mass atrocities. In this article, we examine the actual and potential role of development CSOs in the prevention of mass atrocities based on an analysis of 302 CSOs in South Sudan. The article examines if and how service-providing CSOs frame their work as contributing to the prevention of mass atrocities. The article seeks to understand how these CSOs deliver services and articulate their work regarding the prevention of large-scale identity-based violence. We aim to explore the degree to which organizations describe atrocity prevention as an intentional part of democratization efforts. The article is situated within the larger debates about the service delivery and civil society functions of CSOs. Specifically, we ask: To what extent do development CSOs articulate a contribution to the prevention of mass atrocities? We posit that the service delivery and civil society functions can be better achieved by giving deliberate attention to an atrocity prevention perspective.     

Of ‘Strong’ Leadership,Crisis Communication,and Pooper Scoopers: Change in the Queensland Public Service Under Newman

Governments have historically offered their workforce a public service bargain founded on stable pay and conditions and job security. However, while the Westminster system aims for public service employment to be protected from the whims of government, public servants are nonetheless affected by the political environment in which they operate and changes to this bargain can occur with a new government. This paper focuses on a Queensland public service change process that resulted in large‐scale forced redundancies, non‐renewal of temporary contracts, and legislative changes that nullified the provisions in job security, organisational change, and redundancy policies. Using communication as a lens through which to understand leadership, it examines how the government communicated with the public service about this organisational change, immediately before and after the 2012 election. In particular, through analysis of public and media commentary, speeches and Hansard records, it examines Premier Newman's change leadership and communication by contrasting pre‐election messages to the public service with post‐election messages about the public service and the justifications for change during this period of downsizing. This analysis is used to reflect on political leadership, communication, fair treatment, and trust in public service change.     

Does politics crowd out professional competence? The organisation of ministerial advice in Denmark and Sweden

The use of politically appointed ministerial advisors has increased noticeably in many Western countries, but we know little about how this development has affected the civil servants recruited on merit. The article asks whether political appointees accentuate or blur the line between politics and administration. Do political appointees take over political-tactical advice and leave policy advice to the permanent civil service, or do they cause permanent civil servants to be even more influenced by political considerations? And do political appointees make it easier or more difficult for the permanent civil service to be politically responsive? A Most Similar Systems Design comparison of Denmark and Sweden allows an assessment of the effects of political appointees. It is found that a large number of political appointees decreases functional politicisation of the permanent civil service; that functional politicisation tends to crowd out tasks related to more classic policy advice; and that functional politicisation increases political responsiveness.     

Modern Management Tools in State Agencies: The Case of Norway

ABSTRACT

This article focuses on the broad package of modern management tools that are used by Norwegian state agencies. These tools are regarded as forms of regulation inside government as well as a “shopping basket.” We describe the range of different tools and look at how intensively they are used and how they are interrelated. We also examine variations in use of these tools by different agencies. The empirical basis is a survey addressed to all organizations in the Norwegian civil service, apart from the ministries, in 2004. Our theoretical approach is primarily based on neo-institutional organization theory. Our main empirical findings are that the use of modern management tools is widespread; that some are very common while others are more marginal; that there are different families of tools that supplement each other; that there is significant variation in the use of different tools; and that size is the most important independent variable in explaining the use of different tools. Neo-institutional considerations, particularly normative isomorphism as a source of legitimacy, do not appear to be a major explanation for tool adoption.     

Participation,Dialogue, and Civic Engagement: Understanding the Role of Organized Civil Society in Promoting Active Citizenship in the European Union

Abstract

This article looks at current policies concerning the civic and political participation of youths, women, migrants, and minorities in the European Union. It highlights the ways in which active citizenship and civic engagement have become a political priority for European institutions. Representation of local policy actors at the supranational level and strategies for the inclusion of civil society provide a platform for evaluating the impact of Europeanization at the national and subnational level. The article focuses on key discourses and narratives associated with specific policy frames (e.g. European citizenship, European social policies, and the European public sphere (EPS)). Some of the key questions addressed by the article are: What are the strategies that are employed, both by the European institutions in Brussels and organized civil society (OCS), to enhance participation and reciprocal communication? What vision of governance do practices such as active engagement and civil dialogue represent? Drawing on current theories of governance, our article contributes to the debate about the EPS by evaluating the role of OCS in bridging the gap between European institutions and national polities. Equally, our focus on traditionally marginal groups provides a platform for assessing the institutionalization of the ‘European social dimension’.     

A small civil service in transition: the case of Estonia

Although scholars have shown consistent interest in small states in past decades, the Republic of Estonia has not been included in any study of small states owing to its brief history of independent statehood. This article provides an overview of the development of the Estonian civil service, to enable readers to understand the background and scope of reforms in the 1990s. The objective of the study is to test previous findings on small states using empirical research into the Estonian civil service. Interviews with civil servants reveal a few new characteristics attributable to the size of a state such as personalization of units and organizational objectives, and additional sources of organizational instability. However, it is argued that several problems of public administration in developing countries and small states overlap, which creates difficulties in distinguishing between developmental factors and the size of the state as determinants. Copyright © 2001 John Wiley & Sons, Ltd.     

Case Study: Improving Customer Service at the NSW Registry of Births,Deaths and Marriages

The NSW Registry of Births, Deaths and Marriages met the challenge of increased customer demand by changing its approach to managing and allocating its resources. The Registry cut customer waiting times by 90% while dealing with 12% higher demand. This article shows how a public sector organisation can provide the level of customer service expected by the 21st century community without compromising its core business. The Registry used statistical and management tools to engage staff. The changes made were incremental, but achieved remarkable gains in performance.