Building institutional capacity for policy analysis: An alternative approach to sustainability

The project approach to development assistance has been criticized for failing to build lasting capacity. The problem lies not in the project approach itself, but in a failure to understand the constraints to capacity development and a consequent misdirection of effort. Policy analysis capacity is developed as an example. Policy analysis requires skills and abilities that public sector institutions in developing countries cannot sustain, owing to a combination of structural and organizational factors, among which personnel constraints are key. These factors inhibit the effectiveness of the standard approach, which seeks to establish analytic capacity within a specialized government unit (‘internal’ capacity). An alternative approach is to build ‘process’ capacity—the ability to get analysis done by other institutions, rather than the ability to do analysis internally. The author concludes that project strategies should be redirected toward a greater emphasis on building process capacity as a useful adjunct to internal capacity.     

Contracting Revisited: Determinants and Consequences of Contracting Out for Public Education Services

The determinants and consequences of contracting are examined in more than 1,000 Texas school districts for 1997–2008. The results largely replicate prior research by O'Toole and Meier, showing that contracting is negatively related to spending on school districts’ core instructional functions and that the relationship between contracting and bureaucracy is reciprocal. The present findings, based on data from a longer period, indicate that contracting is positively related to school district performance. This article also finds support for an extended model of contracting determinants involving two environmental shocks: negative budget shocks and enrollment shocks.     

Devolution in Uganda: an experiment in local service delivery

The ongoing programme for reform and reduction of the public service in Uganda relies heavily on the devolution of provision and delivery of most major public services to the lowest appropriate levels (primarily the District Councils 1 ), and therefore local government is becoming a key element in the search for new ways of governance. The rationale is that the overriding problem, as in much of Africa, is poverty and that the most effective way of tackling it is by the empowerment of the people to provide the services that they judge necessary and to decide their own local priorities in the allocation of resources. Whether the experiment succeeds will be determined in large measure by the ability and desire of the Government to ensure that local authorities have access to at least the same levels of resources as the previous service providers. Of equal importance is the capacity and ability of local government to meet the challenge, and this begs the question as to whether professional staff have the experience and competence and whether the elected members have the political skills, probity and integrity for the task. The policies have been well thought‐out and the solutions appear to be capable of implementation, but the ‘people factor’ will also be critical to success. The present scenario is guardedly encouraging; the devolution programme will probably meet sufficient of its objectives to justify the changes, given continuing donor support, and performance will improve as local authorities gain experience and self‐confidence. For its part, Government will need to resist the temptation to over‐supervise, and intervene only sparingly.

1 These are large units of administration, with average populations in excess of 500,000.

Copyright © 2003 John Wiley & Sons, Ltd.     

Contracting for Indigenous Health Care: Towards Mutual Accountability

In Australia and other industrialised countries, governments contract with the non‐government sector for the provision of primary health care to indigenous peoples. Australian governments have developed policies and funding programs to support this health sector, but the current arrangements are unduly complex and fragmented. The results of our study show that the complex contractual environment for Aboriginal Community‐Controlled Health Services (ACCHSs) and their funders is an unintended but inevitable result of a quasi‐classical approach to contracts applied by multiple funders. The analysis in this article highlights potential policy and program changes that could improve the effectiveness of funding and accountability arrangements, based on the use of an alliance contracting model, better performance indicators and greater clarity in the relative roles of national and jurisdictional governments.     

Administrative burden in digital public service delivery: The social infrastructure of library programs for e-inclusion

In their efforts to digitize public service delivery, countries increasingly use algorithms based on mathematical models, data and/or a combination of different administrative datasets to issue decisions, but recent studies point towards challenges around citizens' understanding, accessing, and filing objections to such automated decisions. This paper focuses on the social infrastructure supporting citizens that struggle with accessing such services. To address this, we ask: How does the social infrastructure affect administrative burdens associated with digital government services? This is studied in the Dutch context through expert interviews and observations of support programs in libraries. We find that although libraries as primary sites for these services may pose the disadvantage of being more difficult to reach for low-literate citizens, advantages are their organizational structure at the local level as well as their currently changing role to include a growing range of services, including (digital) skills courses.     

Ideology and performance: service delivery in a community mental health center

This study examines the relationships between ideology and service delivery performance in an established community mental health center which is beginning major structural changes. Ideological pluralism among several separate and internally-cohesive units within one organization led to diversity in staff productivity. The implications of ideological pluralism for planned organizational change, policy implementation and administration are explored.     

The effects of alternative power-sharing arrangements: Do “moderating” institutions moderate party strategies and government policy outputs?

Advocates of consensual political institutions, i.e. institutions that promote compromise and powersharing among political parties, claim that these institutions promote moderation in government policy outputs. To date, however, there exists little research – either theoretical or empirical – that evaluates whether consensual institutions promote moderation in parties' policy declarations. We develop a multiparty spatial model with policy-seeking parties operating under proportional representation, in which we vary the extent to which government policies reflect power-sharing among all parties as opposed to being determined by a single party. We determine parties' optimal (Nash equilibrium) policy positions and conclude that power-sharing does not typically motivate parties to moderate their policy declarations; in fact, policy positioning under power-sharing appears to be similar to or more extreme than under single-party dominance. Consistent with previous research, however, we find that power-sharing does promote moderation in government policy outputs. Our results have implications for parties’ election strategies, for the design of political institutions, and for representative government.     

Administration and service delivery in the SSI program: the first 10 years

This article provides an overview of the administrative structures and processes through which the Social Security Administration delivers its services to Supplemental Security Income (SSI) claimants and recipients. It documents the improvements and adjustments that have been made in the administration of SSI from 1974, when the program began, through 1983, the 10th year of its operation. The first decade of SSI was marked by significant changes that have led to improvements in fiscal responsibility and administrative efficiency for the program. Among the subjects covered are the legislative history of the program, the claims process, posteligibility procedures, underpayments and overpayments, the administrative complexities that have had to be surmounted, and administrative efforts aimed at quality assurance.     

面向世界大学城空间的图书馆管理与服务刍议

世界大学城为高校信息化建设和教学改革提供强有力技术支撑,但在实际应用中也面临一些问题:相对独立的个人空间,学校层面如何加强信息资源管理?如何解决资源分建、共享、共用问题?如何避免版权纠纷,规避法律风险?高校图书馆可以利用自身优势,开展相应的管理与服务,促进世界大学城空间建设与运用。     

Public service delivery in South Africa: The political influence at local government level

This paper analyses poor service delivery at local government level, which is attributed to the politicisation of administrative components in municipalities, resulting in poor local governance. The public service delivery system has been perceived as one of the most important ways of reducing poverty through poverty alleviation programmes. As part of the South African government's cooperative system, key stakeholders in municipalities ought to adopt an integrated approach to public service delivery. An integrated approach to public service delivery demands that local municipalities, together with relevant stakeholders, integrate processes and services to ensure effective and efficient service delivery. This ultimately will result in an improved standard of living and sustainable livelihood for communities. With regard to public service delivery, local municipalities have the obligation of creating income opportunities people, especially the poor, with the sole aim of contributing towards poverty reduction and the realisation of the expectations of people, as stated in the South African government's White Paper of transforming public service delivery. The political interface in local municipalities greatly affects effective and efficient administration, as well as growth opportunities. Administrators, therefore, have the important function of ensuring that explicit assignments of objectives and administrative functions are wholly separated from the policymaking activities of government. This paper, therefore, suggests that municipalities adopt the merit system and abandon the spoils system that is highly characterised by political favours and political interferences. Political favours and interferences are dominant in local South African government, and they hinder the process of providing services equally.     

An assessment of reasons behind service delivery protests: A case of Greater Tzaneen Municipality

This article aimed at assessing the underlying factors behind municipal service delivery protests at Greater Tzaneen Local Municipality. South African municipalities also form part of concerned public entities in terms of service delivery backlogs and protests behind service delivery. Over the past few years, South Africa has experienced a large number of protests against poor and insufficient service delivery across most municipalities in various provinces. An increase in service delivery protests in South African municipalities, as regularly seen in various media platforms such as newspapers, television, and social media, makes it necessary for policymakers, government practitioners, and scholars to understand the underlying factors behind service delivery protests. This paper is also intended to assess if whether community members protest due to poor or sufficient service delivery. It is quite evident that some people take advantage of the protests to their best interests rather than protesting for better service delivery. To accomplish the aim of this paper, a desktop research approach was applied to validate the argument and to uncover the underlying factors of service delivery protests. From the literature perspective, it is learnt that poverty, political instability, corruption, nepotism, and lack of public participatory are underlying factors behind service delivery protests. Despite some of the success of the post‐apartheid South African government, the country still faces serious challenges of high unemployment, poverty, inequality, and political instability. These are some of the key factors that culminate in citizens on streets protesting or expressing their dissatisfaction over the problem of poor service delivery.     

Elk management and policy in southern Greater Yellowstone: Assessing the constitutive process

The Greater Yellowstone Ecosystem, USA, is recognized globally as a model for land and wildlife conservation, management, and policy. A major policy problem in the region is the highly contentious winter feeding of elk (Cervus elaphus) on 23 government feed grounds in western Wyoming through cooperative management under several state and federal agencies. Numerous non-governmental groups and concerned citizens are also affected by elk management or seek to contribute to management policies. The long-term controversy shows that this issue centers on how management and policy should be made and who should be involved in decision-making—the constitutive policy process. This paper examines and appraises the constitutive process in this case, including how competency, authority, and control are allocated. It also looks at how institutions, analytic techniques, procedures, and people are structured, selected, and included or excluded in decision-making processes. Our data come from a multi-method approach over the past decade, including participant-observation, historical literature, interviews, media analysis, and technical reports. Our analysis shows that institutional dynamics severely constrain the scope of deliberations, the production of practical problem definitions, and the search for improvements in elk management. We recommend that participants focus on the constitutive level of policy making, i.e., the underlying structure and functioning of policy processes, learn how these elements function and affect processes and outcomes, and learn to configure them in ways that embody democratic principles, serve common interests, and resolve policy problems.     

Social conflict and alternative mass communications: public art and politics in the service of Spanish-Basque nationalism

Abstract. Mass communication is multi-dimensional. One often overlooked alternative medium of mass communication, when it is systematic and not random, is public art - murals, graffiti, wall painting and posters. The linking of art and politics has precedents in Basque culture. It is the thesis of this article that public art is an important factor in the political communication process in the Basque region, that Basque nationalists, especially radical Basques revolving around the ETA movement, have used public art as one source for increasing visibility, raising consciousness, and building a mass based movement. What is particular about Basque nationalism is that it is a cultural-political movement, a reawakening from a 'culture of silence' induced by the Franco regime. Today, public art is an accepted channel for communicating the gamut of socio-political issues relevant to the social conflict in the Basque homeland.     

Pitfalls of Contracting for Policy Advice: Preparing Performance Budgeting Reform in Estonia

The goal of this article is to analyze the challenges involved in contracting for policy advice with the example of performance budgeting reform in Estonia in 2009–2011. The Estonian Ministry of Finance has sought to prepare a major change in the budgeting system by outsourcing the analytical preparation of different aspects of the reform to various private sector organizations. The case study seeks to identify the challenges and pitfalls involved in contracting for policy and management advice in the area of a major public sector reform. The Estonian experience shows that such a reform strategy can run into serious problems, including fragmented and inconsistent reform plan, limited learning, and high transaction costs. The contractualization of reform preparation has constrained deliberations on the planned changes to the strategic planning and budgeting system among the stakeholders and undermined the democratic legitimacy of the reform.     

Documenting Disparity in Minority Contracting: Legal Requirements and Recommendations for Policy Makers

The challenge of advancing policy goals and public administration is compounded when legal compliance rests on data and complex analysis. This is true of disparity studies that support local government‐sponsored minority contracting programs. How can local governments prepare to work with such programs in this complex environment? The authors analyze several court cases challenging minority contracting programs and illustrate the difficulty of administering public programs at the juncture of public policy goals, subtle changes in law, and demands for quality statistical analysis. Many public agencies, especially at the local level, are not prepared to address the data requirements demanded by these programs. To help with this challenge, the authors develop a set of guiding principles to help practitioners satisfy the legal requirements and meet the policy goals of minority contracting and similar programs. This includes a new emphasis on continuous gathering of valid, local‐level data.     

Redressing metropolitan imbalances in service delivery: A time-series intervention analysis of a user charge policy

While a quarter of a century of contributions to the literature on central city-suburb relationships indicates that within a metropolitan context suburban exploitation of central cities may not exist, there is no lessening of the desire to reduce imbalances within a particular urban service delivery sector. This paper assesses the impact of an urban administrative policy intervention aimed at shifting the burden of supporting a municipal service to those who actually use and benefit from it. An interrupted time-series quasi-experimental design is merged with a data analysis strategy employing integrated moving average models. The evidence endorses the adoption of user charges for certain urban services as an effective strategy open to urban bureaucracies for redressing urban public finance imbalances.This paper is a revision of a draft originally prepared for presentation in the session, The Sociologist as Evaluator: Policy Direction from Social Science, at the Southwestern Social Science Meetings, April, 1978 in Houston, Texas.     

Navigating welfare regimes in divided societies: Diversity and the quality of service delivery in Lebanon

In many developing countries, non-state actors, including those with religious or political affiliations, provide basic social services. Do politicized ethnoreligious divisions shape citizen choices of providers? Does service quality vary when patients visit ingroup or outgroup facilities? Building on studies of the “diversity deficit” and on outgroup generosity, we focus on how the relationship between frontline service providers and citizens affects the quality of services. Among facilities run by sectarian organizations, citizens largely select into ingroup providers, and report distinct reasons for the rare instances of choosing outgroup versus ingroup centers. Furthermore, when visiting outgroup facilities, service quality is inferior. Preliminary evidence indicates that shared social networks, which facilitate informal mechanisms of accountability, may account for the ingroup advantage. The data are derived from original surveys of a nationally representative sample of health centers in Lebanon, a country with politicized identity cleavages and diverse types of welfare providers.