Total quality management teams in the office of administrative services,u.s. department of the interior: a success story

Using a multiple case study research technique, this study investigates the hypothesis that Total Quality Management (TQM) teams that function within the Office of Administrative Services, U.S. Department of the Interior in Washington, D.C., successfully achieve their goals when either one of two conditions exist: a team has effective leadership and/or team members are motivated. Using an explanatory case study approach, four TQM teams were used as case studies to examine the various facets of causal arguments. The case study projects include: recognizing and rewarding TQM achievers; conference rooms and auditoriums scheduling/setup; improving Contracting Officer's Technical Representative understanding of the procurement process; and improving workplace services. Based on the findings and the analyses of the case studies, evidence generally supports the original hypothesis with the difference between the original hypothesis and findings being that the conditions of leadership and motivation are both required to successfully complete projects.     

The composite approach: Research design in the context of war and armed conflict

Researching in contexts affected by armed conflict presents many challenges beyond those normally encountered by social scientists. Focusing on these special difficulties has, in the past, often obstructed the task of understanding the methods that are applicable to situations of armed conflict. This paper aims to suggest a means of rectification. First, it introduces some of the particular issues that relate to field research under conditions of armed conflict and, second, it suggests a possible strategic approach to mitigating these. Overall, it is argued that a creative combination of different methods and techniques, broadly termed 'the composite approach', represents the most effective way of dealing with the challenges that working in a conflict-affected situation presents.     

The intensive agricultural districts programme in India: A new evaluation

The Intensive Agriculture Districts Programme (IA DP) was a major component of the Indian Government's desire to launch a ‘new strategy’ for agricultural development in the nineteen‐sixties. Prior evaluations have been incomplete and flawed by an inappropriate interpretation of the evidence. This paper utilizes more recent data and uses the total factor productivity approach to evaluate gains from the programme. A feature of the analysis is the concept of ‘economic slack¹ existing in these districts at the beginning of the programme. It concludes that the programme induced a very significant increase in the use of ‘modem’ inputs and hence of agricultural production but did not result in a major gain in ‘real’ total factor productivity.     

Keynes and the Non-neutrality of Russian War Finance during World War One

This article examines the particular methods of war finance that were used by Russia during World War One in relation to the total cost of the war, and evaluates them against a theoretical ideal that was outlined by the Cambridge economist J. M. Keynes. It then asks whether there were any consequences of two particular chosen means of financing the war—the issue of large amounts of paper currency and short-term treasury bills—for maintaining Russian economic stability. The evaluations of a number of Russian and British economists are used as gauges of Keynes's advice, and also as more general comparison in relation to the equivalent policies pursued by other Allied countries.     

POLICY EVALUATION: INCORPORATING USERS’VIEWS

There is a growing recognition that obtaining feedback from users is a fundamental and integral part of measuring effectiveness and without such a perspective, policy evaluation will have limited legitimacy. There is still, however, widespread uncertainty about how best to carry this out or in what circumstances, given methodological and other constraints, such an approach is likely to be worthwhile. The aim of this article is not to rehearse in detail the merits and demerits of users as stakeholders, thereby providing a rationale for their inclusion in the evaluation process. This has been adequately covered elsewhere despite the subsequent paucity of empirical studies seeking to incorporate user perspectives. Rather, it is an attempt to suggest a set of co-requisites which would provide some guidance to would-be evaluators as to those conditions in which incorporation of user perspectives will be both methodologically sound and practically useful. In so doing, it suggests a referential rather than just an exclusively schematic approach to evaluation. It is hoped that the insights provided by the case studies described in the article will help those involved in evaluations to more quickly vet or validate desiderata in which inclusions of this stakeholder's group is desirable, expedient, permissible and authoritative.     

Matching supply and demand in local public services,part 1 — Preliminaries; productivity and quality control

The local government 'modernisation agenda' has important implications for research in local government, a function which has been neglected in recent years. This article argues that modernisation, especially Best Value, requires authorities to develop as 'intelligent learning organisations' and to build the capacity for research to support processes of learning and improvement. Based on the findings of recent research, the article discusses lessons for local government in enhancing research capacity and utilisation, referring both to internal factors and to the potential for collaborative arrangements. It is concluded that central government might do more to assist the development of such capacity but ultimately authorities' approach to research must be developed to support achievement of their defined purpose, role and objectives.     

The impact of Juncker's reorganization of the European Commission on the internal policy-making process: Evidence from the Energy Union project

Using illustrations from Energy Union-related legislative initiatives, this article argues that organizational reforms have led to a more top-down approach in the steering of the European Commission, allowing Commission President Juncker a more centralized internal leadership than his predecessor Barroso. Interviews with EU policy-makers revealed two main findings. First, the new filter functions of the seven Vice-Presidents and the Secretariat-General have contributed to a more top-down policy formulation process. Second, horizontal coordination has been improved by the implementation of project teams, and by the abolition of a separate Commissioner for Climate Action. Consequently, the level of ambition of the Commission's policy agenda now depends more than in the past on the Commission President's priorities.     

Conceptual Issues in Inter-Agency Collaboration

Inter-agency collaboration – or partnership as it now commonly termed – is central to New Labour's agenda, but the general support for a partnership approach conceals disputes about definitions and approaches. This article begins by examining the shift to more complex and ambitious partnerships in health, social care and regeneration, which require new modes of governance. The three main modes – market, hierarchy and network – are briefly described and contrasted, and located within the recent history of public service development. It is argued that they are best seen as overlain and co-existing, resulting in a hybrid mode of governance which is characterised by tension and contradiction. The article goes on to discuss the issues this raises for real partnerships in trying to understand the collaborative imperative and the barriers to its effective achievement. Although the network mode has its attractions, there are complex issues of membership, management and culture which need to be addressed. It is concluded that hierarchy, markets and networks will co-exist better where each acknowledges its own limits and the strengths of others.     

Rational or reckless? Georgia's zugzwang in the Caucasus

Although the 2008 Russian-Georgian war was a military defeat for Georgia, it has only reinforced Georgia's westward trajectory. One noteworthy difference from Georgia's pre-war policy is a new regional strategy – the North Caucasus Initiative – that seeks to create a soft power alternative to Russia's military dominance in the region. We suggest that this approach is rational rather than reckless, as some critics have claimed. It represents a carefully calculated strategy that is already benefiting Georgia and from which all concerned parties, including Russia, stand to gain. If the South and North Caucasus were more open and less divided – a direction in which this new initiative appears to point – the Caucasus could become more prosperous and more stable. That would serve Russia's long-term interest by significantly reducing the cost of subsidies to sustain and stabilize the volatile region.     

Sub-Optimality in NHS Sourcing in the UK: Demand-Side Constraints on Supply-Side Improvement

The UK NHS and its Purchasing and Supply Agency (PASA) are implementing reforms for the procurement of goods and services. One aspect of the new approach creates regional confederations in order to overcome the current inability to enforce 'National Framework Agreements' within individual NHS Trusts. This is a sensible approach to resolving a lack of effective consolidation of demand within the NHS at the Trust level, but recent research into the procurement practices of regionally based NHS Trusts has highlighted a number of internal demand problems that this new approach is unlikely to overcome. These include the failure by the Trusts individually, and by the NHS centrally, to control and manage the NHS design and specification process effectively and, in many cases, an inability to measure or collect information on the clinical and cost effectiveness of medical interventions. It is argued, therefore, that while the new reforms may be an improvement on the past, it is likely that the confederations are destined to fail. This is largely the result of the NHS – centrally, regionally and locally – lacking an understanding of how to align demand and supply effectively so as to provide the levers to manage the procurement of goods and services proactively.     

The application of a reconnaissance strategy for identifying long-term problems for a Tanzanian farming systems project

Africa’s population is growing faster than its locally produced food supply. While some regions of the world wallow in production surpluses, neither the Green Revolution nor other production boosting strategies have sunk deep roots in Africa. As a result, there is an increasing food production shortfall and an ever larger dependence on outside food aid. In response, international development agencies are developing new strategies for tackling the seemingly intractable problems of African agriculture. One of these strategies is called the farming systems research and extension approach. This approach starts with the understanding that “African agriculture has probably been less affected by technology change in the past twenty years than agriculture on any other continent” (A.I.D., 1985). It continues by developing technical interventions which are advantageous within particular “recommendation domains” defined by both social and environmental conditions.     

AGENCIFICATION AND BLAME SHIFTING: EVALUATING A NEGLECTED SIDE OF PUBLIC SECTOR REFORMS

The establishment of autonomous agencies has been a strong trend in the public sector across countries for about 25 years. In line with the official rhetoric accompanying such reforms, almost all reform evaluations have focused on various kinds of performance improvements. This article investigates a set of behavioural consequences of such reforms, which have been claimed by the blame avoidance literature, but have never been subjected to systematic empirical analysis. In particular, the article examines how a reform of agencification influences the propensity of agency managers to blame the political principals when the agency is subject to public criticism. Furthermore, it examines how the reform influences the blaming rhetoric of ministers and MPs. To evaluate such reform effects systematically, the article introduces a new empirical approach and illustrates the utility of the approach in a case study of the transformation of the national Danish railway company from 1995 to 2007.     

The US--Caribbean apparel connection and the politics of 'NAFTA parity'

This article utilises a 'commodity chains' approach in order to examine the growth in the role of Caribbean offshore assembly operations in the North American apparel production complex. It specifically focuses on the recently enacted Caribbean Basin Trade Partnership Act (CBTPA), which was designed to address the diversionary consequences of the North American Free Trade Agreement (NAFTA) in terms of apparel-related investment in the Caribbean. In the process, it highlights the domestic coalition of forces within the USA which have been actively pushing for NAFTA parity for the Caribbean since 1993. In particular, it notes that contradictions within this NAFTA parity coalition account for the skewed nature of the CBTPA, as it was eventually passed. For this reason it is ultimately argued that, while this legislation is likely to enhance regional integration and further the competitiveness of US apparel firms, any developmental consequences accruing to the Caribbean from this package are likely to be fairly limited, given the restrictive nature of the legislation as well as the competitive logic of the export processing zones (EPZs) in which Caribbean apparel assembly is invariably located.     

Uses and limitations of performance measurement in the civil service: An assessment from the Singapore and New Zealand experiences

This article examines the relevance of Zartman's “ripeness theory” to explain the resolution of the China‐Vietnam conflict. It analyses the core concepts of this theoretical approach to the study of conflict resolution, and evaluates the explanatory value of this approach for understanding the resolution of conflict in specific cases such as the China‐Vietnam conflict. The article identifies three core concepts in this theory, including “hurting stalemate”, “ripe moment”, and “ripe for resolution”. But from the analysis of the China‐Vietnam conflict, it could not discern any of these concepts or stages in the process of conflict resolution in this particular case. Thus, it concludes that Zartman's theoretical approach does not have an explanatory value for the case of the resolution of the Sino‐Vietnamese conflict.     

‘The new Europeans’: the image of the African refugee in European literature

Abstract

This essay examines the representation of African refugees and asylum seekers in European literature in general, as well recent life writings and literature for young adults in particular. Examples will be drawn from writers as diverse as Benjamin Zephaniah and Senait G. Mehari. It is argued that the selected refugee stories invest in narrating an imagined community of ‘the new Europeans’ and thus invite readers to a plural reading of history. Following this train of thought, I am particularly interested in the interplay between images and motifs that evoke and shape various nation-states while illuminating an imagined European community. I therefore seek to excavate a transcultural imagery that characterizes refugee and asylum seekers as the ‘new Europeans’ by utilizing narrative strategies which reflect Paul Ricoeur's ideas about a new ethos for Europe.     

A New Frontier in Development? The use of cause-related marketing by international development organisations

This paper examines cause-related marketing (crm) initiatives where the purchase of a product by a North American consumer triggers a donation from a corporation to an international development organisation. crm is quickly gaining in popularity within the non-profit sector. It is now a common means for raising funds and awareness and as such has been deemed a ‘new frontier in development aid’ yet this ‘new frontier’ has received little academic attention outside of the business management and marketing literatures. The paper extends these literatures using insights from development studies. This approach is used to analyse empirical research on the use of crm by development-focused organisations in North America. The paper argues that the crm model raises particular challenges within international development that require further analysis. These challenges include the coupling of development funding to consumption and the simultaneous marketing of products and development causes as a means of awareness raising.     

Kosovo's Gordian knot: the contested north and the search for a solution

Until 1999, Kosovo was a little-known province of Serbia. NATO's intervention, however, changed this. Suddenly, everyone was talking about Kosovo and the plight of the Kosovo Albanians. Today, Kosovo is no longer a major talking point; few authors are now writing about post-independence Kosovo and the many challenges that confront the young state. Particularly striking is the relative absence of scholarly writings that discuss the Gordian knot of northern Kosovo. Seeking to rectify this neglect, this article has three core aims: to provide new empirical insights into the situation on the ground in northern Kosovo, to explore Serb and Albanian viewpoints regarding the status of the north (and in particular to examine Serb fears and concerns) and to discuss possible solutions. It argues that granting the north a special, autonomous status within Kosovo is the ultimate way to resolve the “northern problem,” and indeed this now seems the most likely solution following the recent conclusion of the First Agreement on Principles Governing the Normalization of Relations. This research is based on five weeks of fieldwork in Kosovo in July and August 2012. During this time, the author conducted 56 semi-structured interviews, 29 of which took place in northern Kosovo.     

Institutionalising ethics in the queensland public sector: Discussion of research into ethics education for public officials

This paper presents a case for a comprehensive approach to the institutionalisation of ethics in public sector organisational contexts. It argues that education and training have a central role in such strategies. The setting for this discussion is the State of Queensland, Australia, which is currently implementing a public sector ethics program. In particular, the author reports and analyses research conducted in the State of Queensland, Australia, in the latter half of 1993. The research explored the expectations of Queensland public sector managers as to the nature of ethics education programs. Analysis of the research supports the view that, with some reservations, public sector managers indicate significant support for the institutionalisation of public sector ethics in an educational framework.     

Organising around women and labour in China: uneasy shadows,uncomfortable alliances

This article explores the changes in organisation around labour and women's issues in China. It is argued that whilst the two fields of organisation share common features, they have also evolved in distinct ways, reflecting the relative salience of gender and labour issues and the approach of non-governmental women's and labour groups towards the Party-state. This focus on women's and labour groups provides more general insights into the emergence of civil societies, public spheres and corporatism in China. In particular, the contradictory implications of the divergent evolutionary paths of labour and women's groups underline the need to think in terms of increasingly complex and fluid processes of interest intermediation.