Toward a Pragmatic Model of Public Responsiveness: Implications for Enhancing Public Administrators’ Responsiveness to Citizen Demands

Public responsiveness, or bureaucratic responsiveness to citizen demands, is central to public administration theories. It is a key concept regarding the appropriate role of bureaucracy and professional administrators in a democratic political system. By exploring the complexity of the concept, this article proposes a pragmatic model as an alternative to the two mainstream models of understanding public responsiveness. The theoretical implication of the pragmatic model is also discussed. Future research should address administrators’ instrumental concerns in fostering public responsiveness.     

Does Power Corrupt? An Empirical Study of Power,Accountability, and Performance Triangle in Public Administration

Foundational work in public administration has considered the relationship between administrative power, accountability, and performance in public organizations. Even with the vast literature addressing power, accountability, and performance, scholars are still theorizing on how they influence one another. This study proposes and empirically tests a theoretical model of the relationships between each of these three constructs. Data are analyzed from an original survey of a national sample of US local government public administrators—city managers. Using structural equation modeling, results show that there are positive relationships between power and accountability, power and performance, and accountability and performance. The article discusses theoretical and practical implications of these findings.     

Public Administration Research in Contemporary Russia: An Analysis of Journal Publications, 2010–2014

This study examines the latest tendencies in Russian research on public administration (2010–14) as it appears in Russian academic journals. The study considers the subjects of articles, their methodological features, and the characteristics of contributors. Revealing problems in public administration research in Russia contributes both to the development of Russian science and to the ongoing international discussion regarding the need for better research on public administration and state policy. By drawing attention to the shortcomings and weaknesses of Russian public administration research, the study is meant to advance the current discussion on ways to strengthen the quality of policy research around the world.     

Decentralized Recruitment and Selection in Thailand: Friend or Foe to Local Public Administration?

This article draws attention to the advantages and disadvantages derived from decentralized recruitment and selection for a form of local public administrative unit, the municipality. This was examined within the context of Thailand, a unitary transitional country where bureaucratization and centralization had been the norms in its public administrative system for centuries. It argues that local fiscal management and reformed local government structure would not be successful when executed by incompetent local civil servants. To summarize, recruitment and selection function as a “vacuum” and “filter” that organizations employ to obtain proficient and skilled human resources for their organizations. In Thailand at the local level, it appears that discussions of recruitment and selection functions barely disguise the inept procedures that occur in reality. These are grounded in actions looking towards recentralization, local-cronyism, and nepotism that have traditionally rooted and underpinned the Thai local administration in the area of personnel administration.     

Public Administration Dilemmas: An Analysis of Teachers’ Perceptions of the Effects of Performance Evaluation in Post-Colonial South Africa

The adoption of the principles of New Public Management by many governments across the world was invariably accompanied by the implementation of performance evaluation. It is generally accepted that performance evaluation optimizes the performance of workers. As part of a broader investigation which employed a mixed methods approach, the study used data from six interviews with high school principals and 100 survey questionnaires with purposively selected high school teachers in uMgungundlovu District of KwaZulu-Natal, South Africa. In the analysis of this data, the paper demonstrates that beyond the obvious benefits of performance evaluation such as improvement in performance, there are also unintended consequences such as a narrow focus on measured output, teacher burnout, and falsification of information in order to maximize credit or to avoid punishment. This study illustrates the understandings of high school educators in uMgungundlovu District of the effects of performance evaluation. The findings have important implications for public administration and scholars alike.     

Effectiveness of Ethics Codes in the Public Sphere: Are They Useful in Controlling Corruption?

This study aims at determining the real effect of the implementation of a code of ethics on the solution of ethical problems in the public sphere, considering corruption as the most important non-ethical behavior. With that aim, 154 national administrations whose information on ethical codes is available on the UN's website are analyzed.

Our findings stress the absence of any influence of codes on corruption problems in the public context, both in developed and developing countries. The level of education is the most important determining factor in the control of corruption, especially in developing countries.     

The Correlates of Local Government Responsiveness Under Decentralization: Do Performance Ratings Matter in the Philippines?

To improve local service delivery under decentralization, performance ratings are often introduced. In this article, performance ratings and other correlates of the citizens’ assessment of the responsiveness of their local governments are investigated with a regression analysis of survey data collected during the pilot test of a performance rating scheme in 12 Philippine cities and municipalities in 2001–2003. The local governments in the eight sites where the ratings were announced are assessed less responsive by their own constituents than those in the four control areas by theirs. Possibly, the citizens exposed to the ratings expected better performances from their officials.     

Why Are the Poor More Vulnerable to Bribery in Africa? The Institutional Effects of Services

Whereas most studies find the poor in Africa to be more vulnerable to bribery because of their lower socio-economic status, this paper proposes institutional differences as an alternative explanation. Because poor people are unable to afford privately provided services, they must use public services. In relying on the state more often, the poor become more vulnerable to bribery. Analyses of Afrobarometer data show that the poor are not more likely to pay bribes for state monopolised services. The poor’s disproportionate vulnerability to bribery for choice services is a function of their greater likelihood to have contact with the state.     

Citizen’s Charter for Improved Public Service Delivery and Accountability: The Experience of Land Administration at the Local Government in Bangladesh

Improved public service delivery and accountability have increasingly turned out to be important issues in public sector management. In Bangladesh, there has been noteworthy progress, including the introduction of citizen’s charter since 2008. This article explores the contribution of citizen’s charter in improving public service delivery and accountability at the local government land administration, adopting a qualitative longitudinal study. Analysis of the findings reveals that most of the service recipients are ignorant about the charter even after 8 years of its introduction. The charters are mainly producer dominated and their grand rhetorics are far away to achieve in reality.     

The Road to Good Governance: Via the Path Less Accountable? The Effectiveness of Fiscal Accountability in Liberia

Accountability mechanisms are touted as a path to “good governance.” But are accountability mechanisms a sure route to achieving the objectives of “good governance”? Limited case studies have offered inconsistent evidence (Blair, 2000 Blair, H. 2000. Participation and accountability at the periphery: Democratic local governance in sex countries. World Development, 28(1): 21–29. [Crossref], [Web of Science ®] , [Google Scholar]; Charlick, 2001 Charlick, R.B. 2001. Popular participation and local government reform.. Public Administration and Development, 21: 149–157. [Crossref], [Web of Science ®] , [Google Scholar]; Devas &; Grant, 2003 Devas, N. and Grant, U. 2003. Local government decision-making-citizen participation and local accountability: Some evidence from Kenya and Uganda. Public Administration and Development, 23: 307–316. [Crossref], [Web of Science ®] , [Google Scholar]). But empirical evidence of the relationships among principles of good governance—high citizen participation, low levels of corruption, high-quality service delivery—and accountability mechanisms is lacking. We examine the effectiveness of accountability mechanisms in Liberia and find relationships between measures of county level fiscal accountability and measures of good governance do not always produce expected results, making fiscal accountability mechanisms no guarantee for achieving goals of good governance.