Street-Level Bureaucrats’ Attitude toward Clients: A Study of Work Group Influence in the Dutch and Belgian Tax Administration

Abstract

Classic street-level bureaucracy literature has suggested that individual bureaucrats are shaped by their work group. Work group colleagues can impact how bureaucrats perceive clients and how they behave toward them. Building on theories of work group socialization, social representation, and social identification, we investigate if and how the attitude of individual street-level bureaucrats toward clients is shaped by the client-attitude of the bureaucrat’s work group colleagues. We also test whether this relation is dependent on conditions of attitudinal homogeneity and perceived cohesion of the work group. Results of a survey among street-level bureaucrats in the Dutch and Belgian tax administration (1245 respondents from 210 work groups) suggest that different mechanisms underlie the work group’s impact on the individual street-level bureaucrat in this specific attitude. The analysis furthermore reveals that work groups have a limited impact on the individual’s client-attitude. Theoretical and practical implications of these findings are discussed.     

Identity and recognition: remembering and forgetting the post-war in Sino-Japanese relations

Abstract

In the 1990s, Japanese views of China were relatively positive. In the 2000s, however, views of China have deteriorated markedly and China has increasingly come to be seen as ‘anti-Japanese’. How can these developments, which took place despite increased economic interdependence, be understood? One seemingly obvious explanation is the occurrence of ‘anti-Japanese’ incidents in China since the mid-2000s. I suggest that these incidents per se do not fully explain the puzzle. Protests against other countries occasionally occur and may influence public opinion. Nonetheless, the interpretation of such events arguably determines their significance. Demonstrations may be seen as legitimate or spontaneous. If understood as denying recognition of an actor's self-identity, the causes of such incidents are likely to have considerably deeper and more severe consequences than what would otherwise be the case. Through an analysis of Japanese parliamentary debates and newspaper editorials, the paper demonstrates that the Chinese government has come to be seen as denying Japan's self-identity as a peaceful state that has provided China with substantial amounts of official development aid (ODA) during the post-war era. This is mainly because China teaches patriotic education, which is viewed as the root cause of ‘anti-Japanese’ incidents. China, then, is not regarded as ‘anti-Japanese’ merely because of protests against Japan and attacks on Japanese material interests but for denying a key component of Japan's self-image. Moreover, the analysis shows that explicit Chinese statements recognising Japan's self-identity have been highly praised in Japan. The article concludes that if China recognises Japan's self-understanding of its identity as peaceful, Japan is more likely to stick to this identity and act accordingly whereas Chinese denials of it might empower Japanese actors who seek to move away from this identity and ‘normalise’ Japan, for example, by revising the pacifist Article Nine of the Japanese constitution.     

The paradox of principles: the dialectics of Hayek's liberalism

The success of Hayek's ideas and the political project they served is especially attested by the appreciation and appropriation of his theories by socialist intellectuals whose rehabilitation was one of his life-long preoccupations. His work, however, continues to elicit contradictory epithets such as ‘remarkable consistency’ and ‘irremediable eclecticism’, ‘propaganda’ and ‘social science’. The apparent paradox is underlined by Hayek’s own forceful rejection of dogmatic rationalism and all forms of intellectual and political eclecticism. This paper attempts to relate and resolve these conundrums by re-examining his work in the light of yet a third question that haunted him ever since his youthful conversion from Fabian socialism to militant liberalism, namely how to reconcile the decline of liberal capitalism, considered the freest and most efficient order conceivable, with an evolutionary discourse that precluded such a possibility. By anchoring the discussion in this central question, rather than the customary focus on a particular theory, tradition, discipline or set of privileged texts, this paper demonstrates that both eclecticism and ideological closure are intrinsic to Hayek’s singular quest to advance the cause of ‘progress’ against the permanent threat posed by collectivism.     

Confronting failed government and the Islamic State in Libya

The Islamic State has taken advantage of the chaos of 20 months of war in Libya to build a series of bases in the country, expanding its territory and now threatening the country's oil ports. The United States and its allies now face hard decisions about how to confront the militant group.     

New Panthers,old Panthers and the politics of black nationalism in the United States

ABSTRACT

The New Black Panther Party for Self-Defense has been a cause du scandale since it was formed in the early 1990s. Indeed, the Anti-Defamation League has described it as ‘the largest organized anti-Semitic and racist black militant group in America’. It is somewhat surprising, then, that there has been very little detailed analysis of the party and its activities. Mulloy begins to fill this gap by outlining the origins and development of the party, and by closely examining the ongoing dispute between the New Black Panthers and surviving members of the original Black Panther Party—established by Huey Newton and Bobby Seale in Oakland, California in 1966—over the right to claim the name, the history and the legacy of the Panthers in the United States. Critically assessing the strategies and actions of the New Black Panthers, Mulloy argues that its high-profile, media-centred approach to political activism has largely been a failure with regard to its overall aim of reviving the Black Power movement in the United States.     

Beyond the Fragment: postoperaismo,postcapitalism and Marx’s ‘Notes on machines’, 45 years on

The year 2017 marks 45 years since the first English publication of Marx’s ‘Notes on machines’ in Economy and Society. This paper critiques how Marx’s ‘Fragment’ has subsequently been repurposed in postoperaist thought, and how this wields influence on contemporary left thinking via the work of Paul Mason. Changes in labour lead proponents to posit a ‘crisis of measurability’ and an incipient communism. I use the ‘New Reading of Marx’, which picks up where debates in Economy and Society in the 1970s left off, to dispute this. Based on an analysis of value as a social form undergirded in antagonistic social relations, I argue that the Fragment’s reception runs contrary to Marx’s critique of political economy as a critical theory of society, with implications for left praxis today.     

How Europe’s Political Leaders Made Sense of the Euro Crisis: The Influence of Pressure and Personality

The Greek announcement of its excessive debts led to one of the most severe crises the EU has faced since its inception. The crisis soon evolved into a full leadership crisis as European political leaders struggled to come up with a common solution to the challenges they faced. Theories of leadership and crisis management identify several factors that may contribute to these differences. This article examines to what extent leaders’ personal traits and external pressure influenced how six political leaders made sense of the situation. The study finds that a leader’s belief that they can control events, their self-confidence, as well as economic pressure provide a partial explanation of how European leaders make sense of the crisis. The traits of cognitive complexity and openness to information do not exert an influence in the cases discussed here. These findings indicate that any comprehensive understanding of how leaders make sense of crises should take note of specific individual as well as contextual factors.     

Banning political parties in a democratic constitutional state: the second NPD ban proceedings in a comparative perspective

ABSTRACT

Backes’s article discusses the judgement of the Second Senate of the German Bundesverfassungsgericht (Federal Constitutional Court) of 17 January 2017—not to ban the right-wing extremist party Nationaldemokratische Partei Deutschlands (NPD)—in light of recent lively international debates on the protection of democracy. It considers the logic of an examination of proportionality as established by German constitutional law, considering aspects of the legitimacy, suitability, necessity and appropriateness of the party ban. The article shows that the newly introduced criterion of ‘potentiality’ requires an examination of proportionality even if the court itself denies this. Thus the threshold for intervention has been raised, moderately, since a concrete or even immediate threat as defined in police law is not required. The Court links the definition of a free democratic basic order more closely to the established minimum definitions of comparative research and provides clarification that further refutes the (exaggerated) accusation of ‘vagueness’. In doing so it has sharpened the contours of the concept of militant democracy that is widely regarded in international comparative studies.     

Kosovo: The development of interest groups in a fragile democracy

Kosovo offers a unique opportunity to study interest groups in both a transitional political system and a new country. As the youngest of the Balkan countries, both its pluralist democracy and its interest group system are in the early stages of development. The most significant influence on this development was Kosovo's grueling fight for independence from Serbia in the 1990s. This produced a particular form of interest and interest group activity quite different from most political systems in transition to democracy. As in all such systems, however, Kosovo's group system has also been shaped by its political culture, socioeconomic, including religious, factors, and particularly the international community. This article explains the various factors that shaped early interest group activity, its characteristics, and how it has evolved into a more traditional group system but one that remains bifurcated.     

Reinventing Pluralism: Consensus,Hegemony, and the Politics of Affirmation

As inequalities in the United States have intensified in recent decades, Washington, DC’s advocacy system has thrived. Why has this proliferation of interest groups failed to deliver more substantive equality? The dominant response to this question typically cites the advocacy realm’s “upper-class accent,” portraying interest group representation as imbalanced and unresponsive to a broad range of voices. Yet this prevailing account—which I term “post- pluralist”—does not sufficiently explore the inegalitarian ways that neoliberalism shapes contemporary political advocacy. To this end, this article builds upon post-pluralist and post-Marxist insights to outline the advocacy system’s “politics of affirmation.” Using recent antigay legislation to explore this concept, I argue that today’s political advocacy circumscribes, rather than enlivens, prevailing standards of democratic participation by mobilizing hegemonic, neoliberal expressions of democratic citizenship. The article concludes by outlining how groups might pursue a transformative politics in order to destabilize neoliberalism’s hegemony.     

Interest groups in Macedonia: Growing pains in a strong party state

This article examines the development of the interest group system in Macedonia since independence and the extent to which it has been able to exert any influence in the political arena. We show how security issues, slow economic development, and democratic deficits have impeded the development of an extensive interest group system able to compete freely in national politics. This has resulted in Macedonia having a bifurcated interest group system with influential power elites but low participation by citizens in formal interest groups. Despite this, there have been some diversification of the group system, restructuring of exiting associations, professionalization, and increased ability, especially that of citizens and social movements, to influence national politics.     

Congressional dysfunction: An information processing perspective

The public's approval of Congress is at an all time low. The parties seem to have taken the legislative process hostage for their own electoral gain. Whereas traditional arguments about congressional dysfunction focus on polarized voting coalitions or outputs – particularly legislation – in this article we highlight congressional information processing and how it has changed in this highly partisan era. By coding congressional hearings according to the kind of information on which they focus, we find that members of Congress are receiving one‐sided information to a greater degree and are spending less time learning about potential solutions. We use these results to make numerous recommendations for improving how Congress gathers its information.     

Social Class and Party Choice in Northern Ireland's Ethnic Blocs

The peace process in Northern Ireland has not diminished the acute ethnic electoral faultline between the majority Protestant British population, supportive of parties favouring Northern Ireland's continuing place in the United Kingdom and the minority Catholic Nationalist population, which backs parties harbouring long-term ambitions for a united Ireland. Within each bloc, however, there has been a dramatic realignment in favour of parties once seen as extreme and militant. The Democratic Unionist Party has emerged as the main representative of the Protestant British population, whilst Sinn Fein, having for many years supported the Provisional IRA's ‘armed struggle’ against British rule, has become the dominant party amongst Catholic Nationalists. As both parties have entered the political mainstream and advanced electorally, to what extent have they moved from their electoral near-confinement among the working class to enjoy broader cross-class support – and how?     

The Impact of Elite Polarization on Partisan Ambivalence and Indifference

Considerable evidence documents the impact that elite polarization has had on the influence of partisanship on vote choice and attitudes. Yet, much of the electorate remains moderate. This paper seeks to shed some light on this paradox. Examining trends from 1952 to 2004 demonstrates that the electorate is now more opinionated about the parties than in the recent past, but that a significant portion of the increase is in the form of negative statements about an individual’s party—there are fewer indifferent individuals, but the electorate is not overwhelmingly more one-sided, instead there has been an increase in both the proportion of one-sided and ambivalent individuals. It is next examined if the intensity of one’s ideological and partisan self-identification influences how they respond to elite polarization. The results suggest that non-ideologues and pure independents are more likely to be indifferent; all other groups have shown a decline in the likelihood of being indifferent and an increase in ambivalence. The results demonstrate that the public is responding to the increased clarity in elite positions in the form of an increased number of opinions, but for many the increase results from a mix of positive and negative reactions.     

An analysis of the changing social bases of America's political parties: Group support in the 2012 and 2016 presidential elections

In this note I address two questions: 1.) what were the group bases of the U.S. electoral coalitions in 2012 and 2016? 2.) how have the group bases of support changed in the past decades? I determine social group memberships significantly influence individual partisanship with a multivariate analysis using ANES data. I then measure how many votes each politically relevant social group contributed to the party coalitions in each presidential election between 1972 to 2016. I go on to discuss how group contributions have changed and discuss the demographic and behavioral forces driving these changes. The defection of college educated whites from the Republican Party to the Democratic Party was the most pronounced change from 2012 to 2016, but the Democratic Party's steadily increasing reliance on ethnic and racial minority groups remains the most important long-term trend. Overall, I find that the party coalitions in 2012 and 2016 were relatively stable and most changes were continuations of decades long trends, despite perceptions there has been a sudden realignment.     

Post-materialist values and political preference: Some unlikely findings from Northern Ireland

Abstract. Post–materialist values (PMVs) in Northern Ireland are less widespread than in most European countries. This is in accordance with Inglehart's argument that PMVs are less likely to arise among groups that have spent their formative years in physical and economic insecurity. However there has also been an increase in PMVs since the early 1970s which has continued steadily into the 1980s when the cohort which spent its formative years in the 'Troubles' entered the voting population. To explore this phenomenon, this article examines the Eurobarometer data from 1982 to 1991. Voters for four political parties (two Nationalist and two Unionist) are compared. It was found that voters for the Nationalist parties were significantly more likely to be post materialists. It was also found that Sinn Féin, a militant Nationalist party, attracted the highest percentage of post–materialists. Two explanations are offered: (1) the post–materialist index is unsuitable for use in Northern Ireland, and (2) the value change was driven by forces other than the experience of physical and economic security.     

Do Parents’ Life Experiences Affect the Political and Civic Participation of Their Children? The Case of Draft-Induced Military Service

Myriad studies show that politically-salient events influence civic and political engagement. Yet, on the other hand, decades of research indicate that familial factors mold political and civic dispositions early in life, before an individual experiences political events outside the family. Viewing these two lines of research together, we ask if individuals’ political and civic dispositions might be influenced not solely by their own experiences, but, also, by the experiences of those individuals who create their family environment—namely, their parents. Do parents’ life experiences—before the birth of their children—affect their offspring’s public engagement? To answer that question, we examine how the assignment of military service, via the Vietnam-era Selective Service Lotteries, affected rates of public participation among the children of draft-eligible men. Our analysis finds a negative relationship between a father’s probability of draft-induced military service and his offspring’s public participation. In addition to highlighting how parents’ life experiences can influence the social behavior of their children, this finding challenges the prevailing view that the Vietnam conflict did not contribute to declining civic engagement and it shows how experiences within bureaucratic institutions can yield long-standing effects on politically-relevant behaviors.     

Identity,Social Exclusion and Perceived Performance of Local Government — Evidence from Urban China

As a product of China’s planned economy, the state-run hukou system has dramatically influenced national and social management. However, hukou identity often results in social exclusion and alienation of outsiders. This study explores how hukou identity affects urban residents’ perception of local government performance. The least-square method (OLS), ordered-logit regression, and propensity score matching method (PSM) are applied to test our hypothesis. We found that hukou identity has a significant impact on perceived performance of local government. Specifically, non-locals’ perceived performance is lower than that of native locals, but there is no apparent distinction between new locals’ perceived performance and native locals through hukou conversion. Furthermore, hukou identity’s influence on perception of local government performance has individual heterogeneity. Here, the opinions of highly educated residents coincide due to hukou identity. Beginning with the unique heterogeneous social structure in urban China attributable to hukou system, this study provides a new way to understand residents’ complicated political psychology in urban China.

     

The narrative properties of ideology: the adversarial turn and climate skepticism in the USA

A central concern in policy studies is understanding how multiple, contending groups in society interact, deliberate, and forge agreements over policy issues. Often, public discourse turns from engagement into impasse, as in the fractured politics of climate policy in the USA. Existing theories are unclear about how such an “adversarial turn” develops. We theorize that an important aspect of the adversarial turn is the evolution of a group’s narrative into what can be understood as an ideology, the formation of which is observable through certain textual-linguistic properties. Analysis “of” these narrative properties elucidates the role of narrative in fostering (1) coalescence around a group ideology, and (2) group isolation and isolation of ideological coalitions from others’ influence. By examining a climate skeptical narrative, we demonstrate how to analyze ideological properties of narrative, and illustrate the role of ideological narratives in galvanizing and, subsequently, isolating groups in society. We end the piece with a reflection on further issues suggested by the narrative analysis, such as the possibility that climate skepticism is founded upon a more “genetic” meta-narrative that has roots in social issues far removed from climate, which means efforts at better communicating climate change science may not suffice to support action on climate change.