Historical Origins of Uneven Service Supply in Sub-Saharan Africa. The Role of Non-State Providers

Abstract

Variations in non-state service provision are a relatively understudied dimension of wellbeing inequality in sub-Saharan Africa. This study from Madagascar documents long-term associations between nineteenth-century missionary education and the availability of private schools today. The article exploits an original data set with unusually detailed information on missionary education and contemporary local private school supply. The results indicate high levels of persistence in non-state schooling at the geographic level. The long tradition of faith-based education appears to contribute to religious differences that overlap only imperfectly with more widely studied ethnic divides.     

Can alternative service delivery save cities after the Great Recession? Barriers to privatisation and cooperation

ABSTRACT

Cities continue to face fiscal challenges after the Great Recession and alternative service delivery is being emphasised as a solution. How promising is alternative service delivery as a solution and what are its barriers? Regression analyses using 2012 survey data of US local governments show that local governments manage procedural barriers, but structural barriers of economy and demography hinder privatisation and cooperation. Places with a housing bust (measured as decline in home values) can use privatisation, but not places with more or increased poverty. Cooperation is more promising for places with increased poverty, but lack of a willing partner hinders this spatially constrained tool. Neither cooperation nor privatisation is promising for places with low home values. State governments must level the playing field for localities with weak economies if market approaches to service delivery are the main tools for local governments to survive fiscal stress.     

Can Social Innovations in Housing Save Public Money? The Case of Slovakia

ABSTRACT

The paper deals with research into the innovative provision of public services by the non-governmental organizations in the field of housing. The paper describes the legislation of the housing system in Slovakia and aims to analyse innovation in social housing provision. The paper contributes to the knowledge on innovative social housing solutions provided by non-governmental organizations. The use of cost benefit analysis reveals the benefits of innovation in housing provision by an internationally awarded organization ETP Slovakia. The analysis proves the government´s possible savings of public expenditures if it would decide to support the innovative approach in social housing provision.     

Confounded but Complacent: Accounting for How the State Sees Responses to Its Housing Intervention in Johannesburg

Abstract

The South African state’s ‘will to improve’ poor people’s lives through free home-ownership is unsettled by subsequent unauthorised housing usage and adaptions. Despite insight into and empathy for these non-compliant activities amongst some state housing practitioners, the dominant state position is to denounce them without analysing their drivers and significance. This position is enabled by the state’s selective use of knowledge, confidence in the housing project as is, and avoidance of discomforting signals. The ‘will to improve’ is not matched by a deep ‘will to know’, in part because the capacity to act under difficult circumstances is argued to depend on a form of ‘not knowing’.     

Peer Relations,Violence and School Attendance: Analyses of Bullying in Senior High Schools in Ghana

Abstract

This article focuses on bullying among students and explores the ways it affects the attendance of senior high school students in Ghana. It explores whether having emotional problems, in addition to being bullied, incrementally affects the relationship between bullying and school attendance and the mitigating influence of peer friendships on these relationships. The results show gender differences in which absenteeism associated with bullying was mitigated by the support of friends for boys but not to the same degree for girls, especially those girls who had reported being psychologically bullied. Our findings suggest a school environment in which peer friendship and emotional wellbeing are intertwined in complex ways.     

Including Older Adults in Development Goals: Is Subjective Wellbeing the Answer? A Case Study of Older South Africans

Measures of subjective wellbeing are gaining importance as indicators of overall societal progress, yet the majority of studies come from higher income countries. This paper explores the relationship between human development indicators and measures of subjective wellbeing among persons aged 50-plus in South Africa. Using the first nationally representative population-based study of older South Africans, WHO Study on global AGEing and adult health (WHO SAGE), this paper adds to a small but growing literature on subjective wellbeing in lower-income countries. Results indicate that education, socio-economic status and health are, in fact, correlated with measures of subjective wellbeing, but the relationships and strength of the relationships differ depending on the measure used to assess wellbeing.     

A Micro-Level Study of the Relationship Between Experienced Corruption and Subjective Wellbeing in Africa

The economic consequences of corruption have been widely studied. A growing number of studies exists on the relationship between corruption and subjective wellbeing. However, very few studies have examined how individual experiences of corruption are correlated with subjective wellbeing. In this paper, we explore whether, and to what extent, paying a bribe, giving a gift, or doing a favour for a government official to obtain a document or service influences wellbeing. In addition, we test whether being at the receiving end of corrupt practices affects the individual’s wellbeing. We find that experienced corruption undermines individual wellbeing for both bribe victims and recipients.     

Micro-Finance,Women’s Empowerment and Fertility Decline in Bangladesh: How Important Was Women’s Agency?

Abstract

As Nobel Prize winner Amartya Sen has argued “[Bangladesh’s development achievements have] important lessons for other countries across the globe, [in particular a focus on] reducing gender inequality”. A major avenue through which this emphasis has been manifest lies, according to this narrative, in enhancements to women’s agency for instrumental and intrinsic reasons particularly through innovations in family planning and microfinance. The “Bangladesh paradox” of improved wellbeing despite low economic growth over the last four decades is claimed as a paradigmatic case of the spread of both modern family planning programmes and microfinance leading to women’s empowerment and fertility reduction. In this paper we show that the links between microfinance, empowerment and fertility reduction, are fraught with problems, and far from robust; hence the claimed causal links between microfinance and family planning via women’s empowerment needs to be further reconsidered.     

Industrial relations and manpower

This article provides the first empirical evidence on the impact of Best Value processes on local service quality, costs, efficiency and accountability. Views were obtained from a wide range of personnel involved in the pilot programme in Wales by means of a postal questionnaire and interviews. The evidence shows that so far Best Value has had a positive impact on quality and accountability but little impact on service costs. Perceptions of the impact of Best Value are significantly more positive in authorities that adopted a corporate approach to the pilot process.     

Flights of Fancy from a Sedan Chair: Marketing Tourism in Republican China, 1927–1937

Abstract

This article examines how the first Chinese-run travel agency, China Travel Service (Zhongguo luÈxing she) and its travel magazine (luÈxing zazhi) marketed the new idea of pleasure travel, the new roles of service industry and client, and the new location of a modern tourist site during the Republican era. Two populations were targeted: middle-class mainland Chinese and Asian overseas Chinese. The article first explores how the China Travel Service created a service industry and a network of services, and then uses magazine travelogues to examine the marketing process and site development in two sites with different characteristics: (1) Huangshan, a traditional site visited by mainland Chinese, and (2) South and Southeast Asia, places few mainland Chinese visited.     

Review article: Urban problems in developing countries

The Urban Informal Sector: critical perspectives on employment and housing policies. Edited by Ray Bromley, Oxford: Pergamon. 1979. (First published in 1978 in World Development Vol 6 No 9 pp 1031–1200). £12.00

Casual Work and Poverty in Third World Cities. Edited by Ray Bromley & Chris Gerry, Chichester: John Wiley. 1979. 323 pp. £13.50

Urbanisation and Urban Growth in the Caribbean: an essay on social change in dependent societies. Malcolm Cross, Cambridge University Press. 1979. 174 pp. £10.50. £3.95 pb

People and Housing in Third World Cities: perspectives on the problem of spontaneous settlements. D J Dwyer, New York: Longman. 1979. (First published in 1975). 286 pp. £4.95 £4.95 pb

Urbanisation and Social Change in West Africa. Josef Gugler & William G Flanagan, Cambridge University Press. 1978. 235 pp. £10.00. £3.95 pb

Urban Development in the Third World: policy guidelines. John D Herbert, New York: Praeger. 1979. 238 pp. £12.25

Urbanisation in Papua New Guinea: a study of ambivalent townsmen. Hal B Levine & Marten Wolfzhan Levine, Cambridge University Press. 1979. 161 pp. £8.95. £3.95 pb

Networks and Marginality: life in a Mexican shantytown. Larissa Adler Lomnitz, London: Academic Press. 1977. (First published in Spanish in 1976.) 230 pp. £13.65

Million Cities of India. Edited by R P Misra, New Delhi: Vikas. 1978. 405 pp. £10.95

The Management of Squatter Upgrading: a case study of organisation, procedures and participation. David Pasteur, Farnborough, England: Saxon House. 1979. 232 pp. £11.50

Cities of Peasants: the political economy of urbanisation in the Third World. Bryan Roberts, London: Edward Arnold. 1978. 207 pp. £4.50 pb

An Urban Profile of the Middle East. Hugh Roberts, London: Croom Helm. 1979. 239 pp. £14.95

Urban Planning in Rich and Poor Countries. Hugh Stretton, Oxford University Press. 1978. 220 pp. £4.50. £2.25 pb

Manchester and Sao Paulo: problems of rapid urban growth. Edited by John D Wirth & Robert L Jones, Stanford: Stanford University Press. 1978. 234 pp. np

Housing Asia's Millions: problems, policies and prospects for low‐cost housing in Southeast Asia. Edited by Stephen H K Yeh & A A Laquian, Ottawa: International Development Research Centre. 1979. 243 pp. $12.00     

The Impact of Quality Public Service Delivery on Customer Satisfaction in Bahir Dar City Administration: The Case of Ginbot 20 Sub-city

ABSTRACT

This study is conducted with the general objective of assessing the impact of quality public service delivery on customer satisfaction in Ginbot20 sub-city. To conduct the study correlational research design, and quantitative research approach have been employed. A total of 88 samples both from customers (68) and service providers (20) were selected using simple random sampling and systematic random sampling techniques respectively. Data were collected using questionnaires. Based on the data collected, the study comes up with certain findings. Among the major findings, the perception of customers and service providers on quality service delivery and customer satisfaction is different, responsiveness, tangibility, assurance, and reliability have positively associated with customer satisfaction. However, empathy has negatively associated with customer satisfaction. Generally, the likelihood of customers gets satisfied when there is quality service delivery is 0.84 (84%) while get satisfied with the probability value of 0.038948(3.8948%) in the absence of quality service delivery.     

The Effect of More Demanding Public Services Quality Standards on the Organization of Service Providers

ABSTRACT

This research aims to investigate the effects that more demanding quality standards have on the organization of public service providers. A hypothetical research model showing the relationship between the quality of public service and the organization of public service providers was tested through a survey carried out with managers of water companies located in Italy. Results show that the new regulations impact on the organization in terms of resources and the performance management system, while the degree of centralization (i.e., the hierarchy of authority and degree of participation in decision-making) is not significantly related to the more demanding quality standards.     

Surviving Chernobyl in America

Abstract

This paper fills an informational gap for multidisciplinary providers of services to the former Soviet Union (FSU) immigrants in the United States, highlighting the long-term medical and mental health consequences of this group's pre-migration exposure to the 1986 Chernobyl nuclear disaster. The international literature is selectively presented together with recent findings of Chernobyl mental health sequelae in a cohort residing in the United States. Guidelines for service providers, as well as Russian language health service resources in US cities populated by significant FSU communities, are also furnished.     

The Challenge of Providing Culturally and Linguistically Accessible Human Services in Rural and Increasingly Diverse Communities

Abstract

This paper uses a case study of one small rural community in New England to educate social workers, other human service professionals on linguistic, cultural accessibility issues with clients who have Limited English Proficiency (LEP). The relevant civil rights law, case law, federal guidelines, which form a framework of protection for persons with LEP are presented, used as a mirror to which human service efforts to meet linguistic, cultural accessibility are held. Finally, strategies for small rural communities with multiple small populations of persons with LEP are presented.     

The Not So Good,the Bad and the Ugly: Over Twelve Years of PPP in Ireland

Public–private partnerships have been adopted extensively in Ireland for over 12 years. This article analyses the practice of PPP procurement at the level of local government. It adopts economic and governance perspectives on PPP which highlight challenges with procurement under PPP such as complexity, uncertainty, hold-up, transparency and accountability. These perspectives provide a basis for an analysis of three cases of PPP procurement. Two cases from the water services sector illuminate problems arising from the complexity of value for money assessment at the ex ante contracting stage. These cases were also characterised by governance problems stemming from central government's role as policy advocate and steward of public funds. The case of PPP to deliver social housing also demonstrated the challenges of procurement under conditions of economic uncertainty and difficulties with achieving appropriate levels of risk transfer. All three cases demonstrate the value of stakeholder consultation in terms of meeting the governance challenges faced when adopting PPP.     

Mixed Welfare Systems and Hybrid Organizations: Changes in the Governance and Provision of Social Services

Abstract

The provision and governance of personal social services is nowadays often thought as a matter of finding the right balance between market principles and state regulation. However often, personal social services depend as well from a third resource and mechanism of governance: It is the impact of the social capital of civil society, which makes itself felt not only by resources such as grants, donations, and volunteering, but as well by networking and social partnerships. A number of crucial changes in welfare and service provision have led to a situation, where service systems and service units, rather than being part of a clear-cut sector, have increasingly to be seen as hybrids, combining varying balances of resources and mixes of governance principles usually associated with the market, the state, and the civil society.     

The 25‐Year Bureaucrat

Historians will look back on the US civil service as a phenomenon of great value. Let us hope they do not do so from the perspective of irretrievable loss.     

Russian Non-Profit Organisations in Service Delivery: Neoliberal and Statist Social Policy Principles Intertwined

Abstract

The essay examines the social policy principles underlying state funding schemes that shape the functioning of non-profit organisations in service delivery in Russia. Scrutinising federal and regional financial tools, the analysis reveals that some non-profit organisations are engaged with a neoliberal logic promoting state funding based on competitive grant processes and a means-tested approach to clients, while others seek privileged access to state resources to secure a statist and stratified service provision for their members. The essay argues that neoliberal principles are extended through contracting-out and are undermining statist practices; however, a situation is emerging within competitive outsourcing procedures in which selected organisations are still receiving privileged treatment from the state.     

Local government projectification in practice – a multiple institutional logic perspective

ABSTRACT

During the last couple of decades, we have witnessed a proliferation of the project as an organizational solution in sectors as diverse as IT, housing, social services, education and culture. Despite a growing interest in the phenomenon, we know surprisingly little of how processes of public sector projectification unfold in practice, especially at local government level. This article uses an institutional logic perspective to illustrate and argue that public sector projectification can be understood and conceptualized as the enactment of multiple, co-existing institutional logics, but where one particular logic is of growing importance – the project logic. It is argued that even though the project form is often perceived as more flexible than that of the bureaucracy, the practical outcome seldom represents a radical break with traditional, bureaucratic management models. Rather, it appears to aid a rediscovery and reuse of central bureaucratic practices and procedures such as reporting, documentation and standardization.