The Pragmatic Research Approach： A Framework for Sustainable Management of Public Housing Estates in Nigeria

The paper is based on a research which tries to explore, explain and develop a framework that would be used in the sustainable post-construction management of public housing estates. Literature review provides evidence of the extent of unoccupied, unfinished, vandalized, and abandoned social housing estates in the Niger Delta region of Nigeria, signifying that the availability and management of decent public housing estates in the Niger Delta of Nigeria are lacking because the post-construction management practice is not as good as it should be. The aim of this paper is to assess and set out the methodology and rationale for adopting a strategy to the research. It further, thus, examines case study design strategy that follows exploratory and explanatory methods and other research worldviews as alternatives in philosophy, approach and in research methodology. In addition, the paper draws out the significance of pragmatism as current practical world thinking that is a better answer to a research study aim, objectives and questions which focus on real-life situations. It argues that the development of a framework for use in the post-construction management of social （public） housing estates in a sustainable manner is needed; and that, using a pragmatic philosophical perspective and approach of worldview through a mixed method （qualitative and quantitative） in a case study design line of inquiry in the research methodology would be a better proposition to adopt in the study. The paper recommends that the issues of sampling, validity, reliability, the relationship between the researcher and the subject and other research quandaries are vital when deciding on an appropriate method.     

Agencification of Public Service Delivery in Nigeria： An Empirical Study of Selected Public Agencies in Lagos State

There have been efforts to establish agencies as part of a strategy to improve service delivery world-wide. In Nigeria, agencies have also been established at both the national and state levels. The Lagos State Government has also established various agencies to fulfill different government functions in the state. After many years, the activities of these agencies have improved the delivery of services to the people in Lagos State, but there is still much to be done. This is why this study examines agencification of public service delivery in Nigeria with reference to Lagos State. The study uses mixed methods and triangulated data to achieve the research objectives. Questionnaire was used to collect data from service users and departmental officials. Face-to-face interviews were conducted with key officials of the selected agencies. Key documents were also reviewed. The findings reveal： lack of human resources capacity, inadequate financial management skills, and poor management of service providers, and the environment of the people of Lagos State are not considered in the conception and the implementation of the service-delivery-driven agencies. The study therefore recommends that agencification of public service in Lagos State as conceived if properly implemented can contribute to effective public service delivery.     

Toward a Framework for the Sustainable Management of Social （Public） Housing Estates in Nigeria

Housing is a centre for many socio-economic activities and often provides a mark of prosperity, social acceptance, and an element of urban development and growth in a country. However, it is suspected that the significance of housing to people in the Niger Delta of Nigeria is lacking because of poor post-construction management practice that is currently in place. At the same time, there are housing shortages, uncompleted, vandalized and abandoned social housing stock in the Nigeria Delta. This has been a continuing challenge facing people in this region as reported in previous studies. Therefore, the overall aim of the study is to develop a framework for the sustainable management of social （public） housing estates in the Niger Delta of Nigeria. This paper aims to set out the context for the research, identify its overall aim and objectives and thereafter considers issues related to the determination of an appropriate scope for the study. It argues that the management of social housing estates in a sustainable manner needs to adopt the principles of sustainability in combination with effective people-centred management and building maintenance practices. It further asserts that the development of such a framework would be a panacea approach in meeting the social housing challenges faced in the Niger Delta and in Nigeria at large.     

Is it really performance that is measured？ A reflection of the South African Government＇s performance management system

The institutionalisation of performance management in the South African public service is a post-1994 intervention necessitated by the need to counteract the legacy of poor performance in public service institutions. Performance management as an integrated system is not a standalone intervention, but has direct links with other organisational processes. At both the micro- and macro-levels, PMS （performance management system） recognises institutional performance relationships between individuals＇, teams＇ and departments＇ performance contributions for attaining government performance targets. These institutional performance relationships in the South African public service have attracted excessive attention, whilst their performance impact in communities has been overlooked. In addition, the interdependence between the dichotomies of PMS： institutional performance relationships and performance impact have also been overlooked. In the South African context, this condition creates a disparity in terms of which government employees are rewarded for outstanding performance, whilst targeted beneficiaries express dissatisfaction, often with violent protests, over government＇s performance in the delivery of basic services. The protestors cite poor service delivery in prioritised key performance areas of the South African Government. The granting of performance rewards to government employees is an expression of performance excellence, which should translate into quality service delivery. Such delivery should not only meet the levels of service delivery expectations of targeted communities, but should also result in their total satisfaction. The article is founded on the basis that any disparity between targeted beneficiaries＇ service expectations and level of satisfaction can be linked directly to government progress in PMS implementation.