Gender and E-Participation in Local Governance: Citizen E-Participation Values and Social Ties

Drawing on motivation theories and social network literature, this research analyzes the relationship between each gender’s perceived intrinsic and instrumental value of participation and the strength of offline social ties and active e-participation in a local governance setting. Based on E-Participation Survey data collected from the members of an e-participation program run by local government in South Korea, the study finds that male participants who perceive greater instrumental value of e-participation are more likely to use e-participation actively. On the other hand, women who perceive a greater intrinsic value of e-participation are more likely to be active users. Female respondents were also more likely to use e-participation when they were connected to offline social groups through weak rather than strong ties, presumably because they use e-participation as a supplementary channel to their social networks. There was no significant relationship between male respondents’ social ties and their active e-participation.     

The effectiveness of rural versus urban nonprofit organisations in the Democratic Republic of Congo

The Democratic Republic of Congo (DRC) is a country with high natural resources, but it has suffered from decades of civil wars and social turmoil, being heavily aid-dependent. In the DRC, several Nonprofit Organisations (NPOs) are major players in fighting poverty and enhancing welfare. This research aims to analyse the effectiveness of small NPOs in improving poor peoples’ lives through health, education, and economic activities. Two NPOs working in the DRC, one in a rural and the other in an urban area, are compared by researching the aid sites and surveying 201 households (aid beneficiaries). Our case observations and the survey results facilitate analysing the mission accomplishment, effectiveness, and accountability of the NPOs although we admit that the DRC conditions make exact measurements difficult. Multivariate analyses are used to study the differences in aid impacts. There are significant differences in the beneficiaries’ perception of the NPO effectiveness in improving health while no significant differences in education impact were found. This is probably because both case NPOs have succeeded in getting a large proportion of the children of their area registered in the education centres created by the NPOs. Differences were observed in the accountability and reporting style of the NPOs.     

‘Liberation Technology’ or ‘Net Delusion’? Civic Activists’ Perceptions of Social Media as a Platform for Civic Activism in Belarus and Ukraine

Abstract

This article analyses activists’ attitudes towards using social media for civic actions in authoritarian and democratising countries. Specifically, it examines whether civic activists in Belarus and Ukraine perceive social media as ‘liberation technology’ or as unhelpful and overhyped, a ‘net delusion’. We compare the ways in which civic activists use social media for the purpose of spreading information, networking and mobilisation. We find that social media is used by them for civic activism in order to campaign for civil and political liberties in their countries. Civic activists are generally enthusiastic about the use of social media, however we highlight challenges arising from socio-political conditions as well as negative consequences of activists’ online engagement.     

The Use of Social Media Policies by US Municipalities

As the use of social media technologies becomes ever more ingrained in the day-to-day functions of public organizations, it is important to develop relevant social media policies to guide their effective use and enable increasingly transparent engagement with citizens. Analyzing the content of such policies can inform scholars about the intended purpose of government’s use of social media. Hence, to build the foundation for a research agenda focused on the role of policy in government’s ability to effectively engage citizens, this exploratory study first identified 156 US cities with a recognizable social media presence and then employed a content analysis to analyze the key elements of their social media policies. Based on our findings, most cities have integrated social media into daily operations, however, many do not provide effective social media policies to guide such use.     

Predictors of an Effective Performance Measurement System: Evidence from Municipal Governments in Turkey

The study examines the predictors of effective performance measurement in the context of Turkish municipalities. Theoretical guidance of context-design-performance model has been utilized to examine the contextual and design factors which have influenced the effective use of performance measurement systems in Turkish municipalities. It is hypothesized in the study that external support and organizational support for the use performance measurement, and technical capacity for the performance measurement are associated with quality of performance measures and effectiveness of performance measurement systems in general. The results of the study supported the hypotheses of the study regarding the relationships among organizational support, technical capacity, quality of performance measures, and effectiveness of performance measurement. Although the results confirmed that external support has an indirect effect on effectiveness of performance measurement via technical capacity and quality of performance measures, the hypothesis regarding the direct effect of it on effectiveness of performance measurement was not supported.     

LIMITS ON INNOVATIVENESS IN LOCAL GOVERNMENT: EXAMINING CAPACITY,COMPLEXITY, AND DYNAMISM IN ORGANIZATIONAL TASK ENVIRONMENTS

Theory and evidence on the diffusion and antecedents of innovation in public organizations demonstrate that organizations respond to their environment and react by being more or less innovative. However, questions about the limits of responses to organizational task environments remain unexplored: in short, what is the appropriate level of environmental capacity and when does the environment become too complex or dynamic for innovation to occur? This study examines non‐linear capacity, complexity, and dynamic environments in an archival panel of 405 English local governments using primary and secondary data from a number of sources. Findings indicate that non‐linearities effect perceived innovativeness in relation to political and social capacity, and political dynamism in an inverted U shape, and in a U shape for community capacity. The implications of these findings for the study of public service innovation are considered.     

Towards more digital cities? Change in technology use and perceptions across small and medium-sized US cities

ABSTRACT

There is continuous pressure on public managers to adopt information and communication technologies (ICTs) to transform the way cities work. E-government research provides insights on the institutional, organisational, and individual factors that shape technology adoption and use. Yet most studies on small and medium sized cities use cross-sectional data or rely on small samples. We lack a systematic understanding of how technology use in smaller cities has changed over time and where these cities are lagging. Drawing from a multi-year, multi-method national study of city government technology use, we describe advancements and gaps in the enactment of a range of technologies, from social media to open data portals, and explore variation across city population, department type, and manager age. Our findings show that smaller cities still lag in the adoption of key features while local government managers are more inclined to adopt and positively perceive social media than traditional ICTs.     

The Effects of Political Socialization in Event Marketing on the Youth: —The Three Little Pigs and Good Luck Charms Campaigns in Taiwan's 2012 Presidential Election

Event marketing allows a brand to target an audience by creating or enhancing an image through association with a particular event. In the political arena, a party is also a brand, and a campaign can be considered a series of event marketing activities. This study explores if the two major event marketing activities of the 2012 Taiwan presidential election campaign, Three Little Pigs and Good Luck Charms, might have impacted on young voters’ preference for the respective parties and their perception of the parties’ images via political socialization. An online survey was applied with a random sample of 815 drawn from InsightXplorer’s Cyber Panel database. The results demonstrated the significant effects of political socialization by media, family, and peers in that when people encountered the campaign events more often in the media and had more discussions with their families and peers, they were more likely to have a positive attitude towards the party and perceive the party image positively. Additionally, Democratic Progressive Party (DPP) supporters and non-Kuomintang (KMT) supporters were more likely to perceive Three Little Pigs as positive for the DPP, while KMT supporters and non-DPP supporters tended to believe that Good Luck Charms had positive impacts for KMT.     

Building the Capacity of the Voluntary Nonprofit Sector: Challenges of Theory and Practice

Abstract

As voluntary and community organizations in the UK (VCOs) expand their role in the provision of public services, they are under increasing pressure from governmental funders to improve their management and organizational systems - to “build their capacity.” This paper considers the theoretical and practical challenges posed by the idea of “capacity building.” It also looks at the challenges for VCOs of meeting the capacity building agenda while simultaneously retaining organizational distinctiveness and independence. Action research is proposed as a means to meet the challenges.     

Restrictive Institutions and Critical Resources: Non-Profit Organisations and Volunteer Resources in the Russian Federation

Abstract

Resource management is essential for any organisation’s success. For non-profit organisations (NPOs) volunteers are a key resource. In this article, we examine how NPOs recruit, mobilise and manage volunteers in a challenging institutional and operational context. By drawing on a qualitative study of Russian health NPOs, our study highlights that the operational and institutional environment encountered by Russian NPOs leads to ‘management by network’ to acquire necessary volunteer resources. This pragmatic approach, whilst ensuring an organisation’s short-term survival, ultimately limits the type of volunteer recruited by Russian NPOs. The implications of these findings are also explored.     

Local Politics Online: The Influence of Presumed Influence on Local Politicians’ Online Communication Activities in Germany

Abstract

How extensively local politicians use online media to communicate with others and the factors that influence their online activities have rarely been examined. In particular, it is unknown whether local politicians use online media more extensively when they believe that online media has a strong political influence on others. To examine this, a standardised survey among German local politicians was conducted (n = 608). The results showed the following: The stronger the politicians perceive the influence of facebook and Twitter on journalists to be, the more extensively they spread information via these social media networks. However, the presumed influences on the public or on other politicians do not affect those online activities. Thus, local politicians apparently do not pursue a disintermediation strategy – they do not try to bypass journalism by directly addressing the public. Rather, journalists seem to be an important target group for local politicians’ online communication efforts.     

From Competition to Collaboration: Intergovernmental Economic Development Policy Networks

This study investigates the strategic collaboration among local jurisdictions in the competitive environment: how fragmented jurisdictions in a metropolitan area perceive each other as cooperative partners and what factors influence the establishment of collaborative relationships between them. To answer the research questions, we applied the Institutional Collective Action (ICA) framework, which assumes that institutional actors behave in ways such that their economic benefits are maximised and risks and costs of collaboration are minimised, and employed the exponential random graph (ERG) model, one of the statistical social network analyses. The results indicate that the physical, political and geographical similarities among municipalities positively influence collaboration among local jurisdictions. In addition, municipalities are more likely to prefer to establish the closed network relationship such as triad–triplet. This study allows to understand the mechanism to establish collaborative behaviour among local jurisdictions for their regional economic development in a metropolitan area.     

Cream-skimming at the frontline: The role of administrative literacy

The notion of cream-skimming—defined as the propensity to prioritize clients who have a higher likelihood of meeting bureaucratic success criteria, including organizational goals—is at the heart of street-level bureaucracies. However, there is often no direct information available to street-level bureaucrats whether clients will actually meet bureaucratic success criteria. This study argues that street-level bureaucrats assess clients' potential to reach these criteria via their administrative literacy—a client's capacity to obtain, process, and understand basic information and services from public administrations—as displayed in social interactions. Therefore, this study elaborates on the role of clients' administrative literacy and its effects on cream-skimming behavior. Using data from two experiments, we show that public employees prioritize clients with higher levels of preparedness and effective communication strategies. These findings suggest that cream-skimming is not just a rational cost–benefit analysis, but strongly influenced by social dynamics within public encounters.     

Innovative ambiguities: NGOs’ use of interactive technology in Eastern Europe

This article examines the co-evolution of interactive technology and non-governmental organizations in Eastern Europe. It addresses, on the one side, the emergence of non-governmental organizations (NGOs) as actors who exhibit new organizational topographies and, on the other side, the emergence of the Internet and related interactive technologies that not only provide a new medium of representation in a virtual public sphere but also make possible fundamental changes in the character of organization. We explore how organizations of civil society can be a source of organizational and technological innovation necessary for their societies’ ongoing adaptability in a rapidly changing global economy. As such, NGOs can use new technologies within and beyond their existing roles as safety nets (to mitigate the new social problems of emerging market economies) and as safety valves (to give voice to social groups underrepresented in the newly competitive polities) to function as social entrepreneurs exploring new organizational forms as ongoing sources of innovation. Jonathan Bach is a postdoctoral research scholar at the Center for Organizational Innovation at the Institute for Social and Economic Research and Policy, Columbia University. He is the author ofBetween Sovereignty and Integration: German Foreign Policy and National Identity after 1989. David Stark is Arnold A. Saltzman Professor of Sociology and International Affairs at Columbia University and an external faculty member at the Santa Fe Institute. His current research examines the co-evolution of collaborative organization and interactive technologies in various settings, including new media startups in Manhattan and trading rooms on Wall Street, as well as NGOs in Eastern Europe.     

SOCIAL TRUST,IMPARTIAL ADMINISTRATION AND PUBLIC CONFIDENCE IN EU CRISIS MANAGEMENT INSTITUTIONS

In this article, we investigate whether differences in social trust and impartial public administration have an impact on public confidence in EU crisis management institutions. Our assessment is based on a cross‐country comparison using aggregate country‐level data of the member states in the European Union. Earlier studies on the EU as a crisis manager have not carefully studied to what extent differences in social trust and administrative culture may or may not matter. Our analysis shows that in countries where citizens are treated impartially by their own national public administration institutions, people are less likely to support EU‐coordinated civil protection efforts. In contrast, in places where citizens perceive their government's treatment of them as partial and unfair, citizens will tend to support EU‐coordinated civil protection.     

Striving in the Way of God: Justifying Jihad by Young Belgian and Dutch Muslims

Since March 2013, the news has been dominated by young Muslims from European countries leaving for Syria to join the armed struggle against the Assad regime. This is especially remarkable in light of the fact that it would appear that, until very recently, European foreign fighters were far and few between. The armed struggle is a topic that is widely discussed among young Muslims on social media such as Facebook. During the research on which this article is based, I analyzed conversations between young Muslims on Facebook and also conducted interviews with a number of them. The key question was: Why is it that so many young people use social media to profess their willingness to sacrifice their lives in armed struggle while at the same time most of them are not prepared to turn their words into deeds? Despite all the media reports, the fact remains that of the large number of young Muslims who are potentially ready to go into battle, the vast majority prefer to stay at home for the time being. When I confronted the participants in these discussions with this inconsistency they offered a number of reasons as to why martyrdom was not yet granted to them. The way in which these considerations shape their lives and the role played by their religious convictions form the subject of this article.     

Russian Nonprofits as Contracted Providers of Municipal Social Services: Initial Experience

Abstract

In the Russian Federation the delivery of social services to deserving population groups is mostly the responsibility of municipalities and other local governments. Services are delivered by municipal agencies. One way to inject competition into the delivery system is for local government to hold competitions to contract for social service delivery. The competitions can be open to nonprofit organizations (NPOs), some of which have been providing assistance in recent years to needy individuals and families similar to those that would be contracted. This article reports the results of an assessment of pioneering pilot competitions for the delivery of social services in three municipalities in 2000–2001: Perm, Velikii Novgorod, and Tomsk. The objective of the pilots was to determine if the local governments could hire NPOs to be service providers following a rigorous and fair competitive process and whether the selected NPOs would do an adequate job in delivering services. In general the results of these competitions indicate the extent of the challenge to improving service delivery in Russia. It seems fair to say that the competitions in Perm and Tomsk were essentially a competitive grant process where the winners were more or less free to determine the services actually delivered. On the other hand, the Novgorod competition had much more in common with a contractual procurement of social services—the competition was nominally open to firms of all legal forms and the services were well-defined. In execution, the reality in Novgorod fell far short of this model.     

A RACE TO THE BOTTOM? EXPLORING VARIATIONS IN EMPLOYMENT CONDITIONS IN THE VOLUNTARY SECTOR

This paper presents findings of a study examining state‐voluntary sector inter‐organizational relationships, and the capacity of third‐sector organizations to exercise autonomy over employment matters in this relationship. The aim is to provide insights into an under‐researched area of the inter‐organizational literature, especially in relation to its employment implications. In doing so, it reveals how, as with broader studies of inter‐organizational relations, state‐voluntary sector relations are not homogenous and therefore lead to differing implications for employment. In particular, three Types of voluntary organization emerge, employing, with varying degrees of success, various strategies to protect the terms and conditions of their employees in the face of cost‐cutting pressures from funding bodies. As industrialized countries increasingly turn to the third sector for the provision of social services, it argues that even for the strongest of these organizations, there are long‐term risks for staff morale and therefore quality of care provided by the sector if organizations fail to manage these external pressures from funders.     

Race place shape: a case study of contested racialized boundaries of belonging,embodiment, and gender in Swedish alternative media

When the alternative and separatist media site Rummet (The Room) was launched in 2014, it had immediate echo in Swedish mainstream media. The platform’s founders declared that it was for and by ‘racialized feminists and anti-racists’, and that only non-whites were welcome to participate. Criticism from the elite media focused on the separatist stance and accused the founders of being racists themselves. My discussion in this case study concerns the racialized intersections of body, space, and identity. The data consist of texts posted on Rummet’s website during January 2014, and articles in the Swedish mainstream media published during the first three months of 2014. The founders of Rummet made use of the media space to reverse the white gaze, reframe themselves and their bodies, and re-imagine place-making mediascapes and identities. The polemical debate framed the site’s separatism as a threat to social cohesion and evaded the question of white privilege.