The Importance of Subjective Data for Public Agency Performance Evaluation

Evaluating public agency performance has typically been based on objective measurements. However, some researchers contend that evaluation is not complete without considering client perceptions of agency performance. This study supports combining subjective client perceptions with objective data in the evaluation process. Survey results and internal performance data are examined for a state agency charged with investigating citizen disputes with utility companies. Regression analyses show that the factors that most influence the client’s satisfaction with agency performance are the client’s perception of how long it took to resolve the dispute, based on survey results, and whether the case was decided in the client’s favor, from the agency’s internal records. The “real” resolution time recorded in the agency’s information system was not significant. These results indicate that subjective data provide valuable information for evaluating agency performance.     

JAPANESE BUREAUCRATS AND POLICY IMPLEMENTATION: LESSONS FOR AMERICA?

In recent years, American business has attempted to learn the secrets of Japanese business success. This paper asks whether it would be equally useful to examine Japanese public administration to determine why the Japanese government seems to be so much more successful than American government in implementing public policies. It is widely agreed that policy implementation in the United States involves considerable "slippage" between policy intent and achievement. By contrast, scholars agree that Japanese public policy is usually implemented effectively and efficiently. This paper argues that the Japanese case has three important implications for the United States: effective policy implementation is possible, better implementation would result from allowing civil servants to participate more fully in policy formulation, and the development of an elite corps of top civil servants could make a major contribution to better policymaking and implementation.     

Improving Policy Effectiveness: Land Use Planning in a Devolved Polity

Improving public policy efficiency and effectiveness in land use planning is an established priority on the prevailing political agenda in the UK. Practical measures to enhance policy formulation in local land use development plans in Scotland offer an interesting case study of an attempt to improve policy consistency, and to secure efficiency gains in policy authorship. This article considers the specific focus on the drafting stage of public policy‐making drawing on insights provided by research into the production of model policies in Scotland. It questions the extent to which such an initiative will promote a more robust public policy‐making discipline in light of the policy cycle. The discussion of the case study illustrates a practical attempt by central government to enhance public policy‐making at the local level, while raising questions about the dangers of invoking a technocratic and instrumentalist approach to policy analysis.     

Limits to EU technocratic regulation?

Abstract. This article has three main objectives. Firstly, it seeks to re–formulate the debate on technocracy in the European Union by drawing upon the concept of the EU regulatory state as developed by Majone (1996). Secondly, it illustrates the limits and tensions of a once politicised technocratic policy–making process by tracing the formulation of media ownership regulation. Although media ownership policy has been presented by the European Commission as a typical regulatory policy, it has followed a more politicised path than previous EU regulatory policies. This implies that media ownership policy does not follow the model of technocratic regulation presented by Majone in his characterisation of the EU regulatory state. Thirdly, the paper contributes to the debate on EU regulation by suggesting a new typology of regulatory policies in the EU. In the conclusion, it is argued that politicisation (which includes inefficiency and prolonged conflict) may be the price that the EU is forced to pay in its progress toward a more democratic polity.     

The power of policy networks in authoritarian regimes: Changing environmental policy in China

In this article, I examine how civil society organizations (CSOs) in China created policy networks among government officials to change environmental policies. I contend that these networks work in similar ways to those in democracies, despite the focus in the literature on how policymaking in authoritarian regimes lacks societal participation. China adopted strict regulations to control CSOs by requiring registration with a supervisory agency. However, CSOs exploit the regulations to use the supervisory agency as an access point to policymakers whom they otherwise could not reach. I use case studies to demonstrate how the strategies used to construct policy networks determined their success in changing policy. This finding represents an initial step in theorizing bottom‐up sources of policymaking in authoritarian regimes given that these regimes all create mechanisms for government control over CSOs, have difficulty accessing good information for policymaking from society, and a policy process formally closed to citizen participation.     

The congressional foundations of agency performance

When Congress delegates a policy mandate to a regulatory agency, Congress acts as a principal, choosing the institutional arrangements, or the ‘rules of the game’ for agency decision making. Individuals in the agency, acting as agents, take the rules of the game as given and do the best they can within these institutional arrangements. In this paper we develop a simple model that relates the congressional choice of institutional arrangements to two underlying environmental factors — uncertainty and conflict. We suggest that uncertainty and conflict of interest lead Congress, in delegating, to prescribe a greater scope of permissable regulatory activity, a wider array of regulatory instruments, and more confining regulatory procedures. Increased scope and stronger instruments tend to broaden the overall discretionary authority of the agency, while more confining procedures tend to narrow it. We conjecture that with increased uncertainty or conflict the narrowing tendency more than offsets the broadening tendency, for a net decrease in the agency's overall discretionary authority. Lastly, we argue that the performance of a regulatory agency in fulfilling its mandate is determined in large measure by the foundations Congress constructs for the implementation of delegated authority.     

POLICY AS A MOVING TARGET: A CALL FOR CONCEPTUAL REALISM

Since the early 1970s, policy scholars have paid great attention to issues of policy implementation, treating it as the "missing link" between policy formulation and results. Most often, policy problems have been seen as static phenomena that can be corrected by carefully specified programs. This paper, drawing upon examples from Swedish energy policy, argues that this is not the case, that political and social conditions are so prone to change that implementation must be a dynamic process if it is to be effective. This has distinct conceptual and practical implications for the study and design of policy implementation.     

The role of independent regulators in policy making: Venue‐shopping and framing strategies in the EU regulation of old wives cures

This article addresses debates on the formulation of public policy, building upon a body of literature which has focused on the interconnectedness between the venues of policy action and the way issues are defined. It does so by focusing on the strategic role of policy actors in a policy subfield and their attempts at manipulating either frames or venues in order to shape policy. The novelty here consists in pointing to the involvement of regulators in such strategic action. An emerging body of research has indeed shown that the activity of formally independent regulators is not necessarily limited to the implementation of delegated regulatory competencies and that they are increasingly engaged in policy‐making activities. Thus, by resorting to the agenda‐setting and framing literature, the article sheds light on novel pathways through which regulators intervene in policy‐making activities, making a claim that they have very good ‘tools’ at their disposal in order to shape policy. These dynamics are examined in the case of the last piece of the EU's pharmaceutical framework – the 2004 Directive on Traditional Herbal Medicines – which provoked intense debate among manufacturers of herbals, retailers, consumers, and both EU‐level and domestic‐level regulatory authorities.     

Lessons Learned from Two Decades of Alternative Dispute Resolution Programs and Processes at the U.S. Environmental Protection Agency

Mediation, facilitation, and other alternative dispute resolution (ADR) techniques are being used in federal agencies, state and local governments, private-sector organizations, and among private citizens in an effort to prevent and resolve disputes in a timely, cost-effective, and less adversarial manner. The U.S. Environmental Protection Agency (EPA), one of the pioneers in the application of ADR processes and techniques to public policy disputes, recently announced that it plans to in-crease the use of ADR techniques and practices across all agency programs. This article reports the results of a four-part evaluation of the use of ADR in enforcement actions at the EPA during the last two decades. Funded by the Hewlett Foundation, this effort utilized in-depth telephone interviews, government statistics, and archival records. The four groups interviewed were EPA's alternative dispute resolution specialists, potentially responsible parties (defendants) to EPA enforcement lawsuits, mediators and facilitators to EPA cases, and agency enforcement attorneys who had participated in agency enforcement ADR processes. Concluding that there are generally high levels of satisfaction with the EPA's enforcement ADR program, this article examines the sources of obstacles and assistance to ADR efforts at the EPA, suggests ways in which the EPA might improve its ADR programs, and draws lessons from the EPA's experiences that may be helpful to other public programs or organizations.     

Policy Attitudes in Institutional Context: Rules,Uncertainty, and the Mass Politics of Public Investment

This article examines the link between citizens’ policy attitudes and the institutional context in which policies are carried out. The article develops a theory of opinion formation toward policies that impose costs on citizens in order to invest in broadly valued social goods. In this framework, problems of agency loss and time inconsistency leave citizens uncertain about whether promised policy benefits will be delivered. Citizen support for public investments thus depends on whether the institutional context makes elites’ policy promises credible. We consider hypotheses about how the institutional allocation of authority and the institutional rules governing implementation affect citizen support for public investment, and we find broad support for the framework in three survey experiments administered to representative samples of U.S. citizens. The results shed light on the link between political institutions and citizens’ attitudes, the capacities of voters for substantive political reasoning, and the political prospects for public investment.     

The ratio of vision to data: Promoting emergent science and technologies through promissory regulation,the case of the FDA and personalised medicine

Pharmacogenetic tests provide genetic data to tailor drug treatment and were widely predicted to be one of the first fruits of the Human Genome Project. In the mid-2000s, the US Food and Drugs Administration (FDA) became an advocate for pharmacogenetic testing, but its efforts to build a market for this new technology brought the agency into dispute with other regulatory actors over the type of evidence needed for the adoption of pharmacogenetic testing, in particular the importance of randomized control trials. The warfarin case highlights the tension between a new form of promissory regulation driven by future expectations and FDA's established role as protector of public health; and the controversy can be conceptualized as a struggle over regulatory epistemologies within a complex polycentric regulatory space. Our case study addresses two themes central to the burgeoning scholarship on the governance of emergent science and technologies (EST): the political economy of regulation, in particular the role that regulators play in creating markets for EST; and the epistemological politics of regulatory science, in particular the controversy that arises when regulators modify scientific standards to accommodate EST. Linking these two themes is the concept of promissory regulation: the idea that regulatory policy may be shaped by an institutional commitment to the transformational potential of EST. This concept sheds new light on the neo-mercantilist nature of contemporary regulatory capitalism.     

Regulatory intermediaries and value conflicts in policy implementation: Religious organizations and life-and-death policies in Belgium

This article makes important contributions to governance research by studying the implementation of policies with high potential for goal incongruence between intermediaries and regulators. Building on a regulatory intermediation framework and prevailing theories from organizational institutionalism, we propose an original typology that classifies intermediaries' strategies for coping with challenging regulations. Furthermore, we explain the choice of these strategies based on intermediaries' value systems, the degree of interdependency with the regulator, and policy ambiguity. The empirical strategy is based on the case of Catholic, Protestant, and Muslim religious organizations engaged in the implementation of abortion and euthanasia policies in Belgium. These latter constitute a typical case of policy implementation that prompts value conflicts between permissive official regulations and intermediaries' conservative values on life-and-death issues.     

Realizing the Promise: Government Information Systems and the Fourth Generation of Information Technology

Interoperability is more than “digital plumbing”—making sure that computers talk so that bits of data flow properly. Fundamentally, interoperability is people talking and sharing information. Sharing information reduces the “paperwork burden”on the citizen, streamlines work processes, and enriches the formulation, implementation, and evaluation of policy. Building on prior theory and research, this research has developed empirically derived, practical findings and recommendations to support thedevelopment of appropriate interoperable systems.     

Myths and the definition of policy problems

In this paper we argue that behind widely accepted problem definitions are myths, stories which draw on tradition and taken for granted knowledge. These myths, which may or may not be true in a factual sense, are important to the definition of problems because they link public issues to widely accepted ways of understanding the world and to shared moral evaluations of conditions, events, and possible solutions to problems. Such myths perform a double-edged function in a policy or planning process. On the one hand, they can provide creative inspiration for policies, a way of translating community values into action proposals, and a powerful means to communicate to a broad public and rally support. They can mediate social and economic change by allowing new policies to carry familiar meaning. On the other hand, a myth can conceal crucial contradictions and realities, legitimize policies that benefit the powerful, and support anachronistic perceptions of policy problems. These ideas are explored in case histories of two areas of urban policy. In one we trace the support for home ownership to a transformation of the Jeffersonian myth of the independent yeoman farmer as the ideal citizen. This use of myth made home ownership the cornerstone of US housing policies and helped suppress alternatives. Though debate over home ownership occurs in the context of housing policy, the tacit purpose is to maintain a myth which is central to our identity as a nation. In the second example, public officials and analysts engaged in an explicit myth-making process to garner support for public-private partnerships as a central tool in urban redevelopment. The myths, which drew on familiar themes, made socially beneficial cooperation seem easy to achieve and legitimized new political and institutional arrangements though it also concealed implementation difficulties. Though myths complicate the effort to use rational, systematic analysis, they are an inevitable part of policy making and planning processes. Planning professionals must openly confront myths and make creative, responsible, use of them rather than allow policies and plans to be subject to their unexamined influence.     

Localism in environmental policy: New insights from an old case

Determining the appropriate balance between local and national interests is an enduring issue in public and environmental policy. Study of this issue, however, has been impeded by the theory of agency capture. This paper demonstrates the limitations of capture theory with respect to localism and provides a new perspective on the issue by revisiting the case of the U.S. Division of Grazing, a common example in the literature of a captured agency. Until now, the over-extension of capture theory to this case has obscured the division's extensive efforts to balance local and federal influence over range policy and prevent domination by large private interests. At the center of this struggle was a prominent legal dispute over local control involving Colorado sheepherder Joseph Livingston. As a detailed debate over political representation and the merits of localism, the Livingston case holds important lessons for modern community-based conservation efforts seeking similar policy goals.     

公民政策参与的功能分析

公民政策参与是指公民参与和影响公共政策过程的行为和活动。公民政策参与对于实现民主价值、保障公民权利,维护和增强政府合法性,保证政策的科学制定和顺利执行,保证政策的公共价值和提高公共服务的品质和效能等方面都有重要的积极意义。但公民政策参与并不必然对所有方面的政策问题解决都带来积极的效果,它也可能会使政策的质量、成本、利益取向以及政府效率和权威方面产生问题。重要的是要把握好“度”,尽可能地因势利导,使其扬长避短。     

COVID-19 and American Attitudes toward U.S.-China Disputes

The COVID-19 outbreak has fueled tension between the U.S. and China. Existing literature in international relations rarely focuses on virus outbreaks as factors affecting international relations between superpower countries, nor does research examine an outbreak’s potential influence on the public’s opinion about their country’s foreign policy. To bridge this research gap, this study explores the extent to which the American public may be prone to favor policies that “punish” China via existing U.S.-China disputes, such as the South China Sea dispute and the U.S.-China trade war. I conducted an online survey using Amazon’s Mechanical Turk and ran multinomial and ordered logit models to estimate the association between an individual’s preferred policies and the country or government an individual blame for the impact of the pandemic. After controlling several essential confounding factors, such as one’s levels of nationalism and hawkishness, I found strong evidence that there is a positive association between people’s attribution of blame to the Chinese government and the likelihood of supporting aggressive policy options in the two disputes with China. That is to say, U.S. citizens who believe that the Chinese government is solely culpable for the outbreak in the U.S., compared to those who think otherwise, are more likely to support hawkish policy options, such as confrontational military actions, economic sanctions, or higher tariff rates. The research provides a glimpse into where Americans may stand in these disputes with China and the potential development of U.S.-China relations in the post-pandemic era.

     

Federal and State Public Forest Administration in the New Millennium: Revisiting Herbert Kaufman's The Forest Ranger

Herbert Kaufman's 1960 investigation of federal forest rangers provided important insights into administrative discretion, agency culture, and natural resource policy making. Subsequent studies of Forest Service administration have documented that agency's change over time, mirroring broad changes in federal public administration. But little is known about state forest administration. This article describes results from a survey of line officers in 48 state forest agencies, as well as state forest statute analysis. Results indicate systematic state–federal differences in legal constraints, citizen interactions, and the forest administrators themselves. Though these differences foster state administrator decision making based on professional expertise, they do not encourage the incorporation of stakeholder views into agency policy making, nor do they yield a bureaucracy that represents a diverse constituency. State forest administrators perceive substantial external challenges to their professional discretion, but it remains to be seen whether state forest agencies will change to more closely resemble their federal counterpart.     

Localism in Practice: Investigating Citizen Participation and Good Governance in Local Government Standards of Conduct

This article examines how, against a background of localism endorsed by the 2010 coalition government in the United Kingdom, a key component of local integrity and governance was fundamentally altered. The Localism Act 2011 abolished the English local integrity framework, which relied on the participation of local citizens in the policy making and implementation of local government standards of conduct. The article utilizes Henrik Bang's concepts of “expert citizen” and “everyday maker” to explore citizen participation in local standards committees. Using a case study approach, the article demonstrates how standards committees shaped processes and practices in the local governance of integrity. The authors argue that standards committees were crucial in promoting local participation and enhancing good governance.