BENCHMARKING OR THE SEARCH FOR INDUSTRY BEST-PRACTICE: A SURVEY OF THE WESTERN AUSTRALIAN PUBLIC SECTOR

Abstract: "The continuous process of measuring products, services, and practices against the toughest competitors or those companies recognised as industry leaders. (That is)… the search for industry best practices that will lead to superior performance" (Camp 1989. p. 10).
"Benchmarking" or the "Search for Industry Best Practices" has been accepted as a useful strategic tool. The move into the public administration arena is more recent. The underlying research in both cases is limited. The paper considers the advantage of benchmarking over business intelligence systems. Also, the government's stance on establishing quality programs and the relationships to benchmarking are considered.
The paper is based on research conducted in the public sector in Westem Australia to determine the extent to which benchmarking is used. The results indicate that whilst the concept is being embraced, the full range of benefits that could accrue is as yet not being realised. Indicators as to why this is so are outlined.     

IMPLICATIONS OF WHISTLEBLOWING FOR PUBLIC ADMINISTRATION EDUCATION

Whistleblowing, or going public, is an issue which has received a great deal of media attention and scholarly consideration. Public administrators of the future will surely have to confront it. The author of this article divides whistleblowing into individual, organization, and environmental levels of analysis. Each level has its own unique considerations which must be understood separately before they can be understood comprehensively. Moreover, the author asserts that the study of whistleblowing fosters awareness of ethics, provides the skills needed to effectively cope with dissent, and imparts legal knowledge about the discipline of public administration to students.     

THE INTERNATIONALIZATION OF PUBLIC ADMINISTRATION AND PUBLIC POLICY: IMPLICATIONS FOR TEACHING

Increasingly, the nations of the world are becoming more interdependent among themselves. This is true not only in an economic sense, but in a political sense as well. The field of public administration has become internationalized, presenting a new challenge to both teachers and students of the discipline. The article argues that special attention should be given to teaching students how to manage policy interdependency. Furthermore, the interdisciplinary approach is advocated as a method of broadening students' perspectives in public administration. In concluding the article, the author offers several recommendations for improving public administration programs.     

CAN VIRTUE BE REGULATED? AN EXAMINATION OF THE EARC PROPOSALS FOR A CODE OF CONDUCT FOR PUBLIC OFFICIALS IN QUEENSLAND

Abstract: This paper reviews the proposed Code of Conduct and accompanying ethics regime under consideration for the public sector in Queensland. While noting the limitations of codes of conduct, it examines the proposition that ethics regulation has the potential to enhance good government, concluding that it has under certain conditions. It canvasses the need to give priority to an educative process within an ethics regime, considers some implications for ethical theory about codes, and includes a prognosis for the Queensland initiative with its converging objectives of regulating and nurturing virtue in public office.     

COMMUNICATION IN PUBLIC ADMINISTRATION: THE NEED FOR SKILL-BASED EDUCATION

This article notes the tremendous significance of communication skills for public administrators with the authors examining the attention that has been given to teaching these skills in MPA programs. The authors hold that basic communication skills are the essential building blocks on which more advanced skills (i.e., qualitative skills and computer skills) are constructed. This article considers the various skills of communication that are most essential to public administrators and the manner in which courses addressing these skills are handled in MPA curriculum. In concluding the article, the authors offer several options for teaching communication skills to students of the discipline.