The Interface management frontier: Modernizing local government. Part three

At the beginning of the 21st Century, local government faces the major challenge of restructuring and managing a new interface with its social, economic, and political environment. The devolution of public tasks to society requires a redefinition of the role of local government. The shift from producing to guaranteeing the remaining services requires at least the adoption of best practices from private-sector strategic marketing, production, and purchasing management. The restructuring of local government for customer satisfaction and decentralized decision-making requires careful attention to the demands of democratic political control, as well as to legitimate public interests that may not be included in the customer-satisfaction model. Thus, public management of local government cannot be content with internal modernization, but must redefine its relationships with its environment.     

Strategy in Local Government

One aspect of the study of local government organization is the role of consultants and the models they have introduced in order to help the local government reorganize. One of these models is "strategy", and this article sets out to consider the implication for these organizations if "the logic of strategy" were to be implemented. A common denominator of all the local governments studied is that "strategy" does not function, and the question is why this is so. Two distinctly different explanations can be considered. One states that "strategy" is difficult and that the politicians and administrators will need time to adjust to new ways of working. The other explanation, which is applied here, focuses on whether local government as an institution can be reconciled with the demands and premises inherent in "strategic thinking". My conclusions arc negative. "Strategy" is a model from the private sector and more specifically from the competitive sector of society and it is not appropriate for wider use. In this article the arguments are restricted to local government, and do not necessarily apply to other types of public organization.     

The strategic management challenge: Modernizing local government. Part two

As local government undergoes internal modernization, it faces the challenge of strategic management. This challenge includes the need to coordinate the newly decentralized elements of government; the need for organizational development and cultural change, so that values and behavior within the organization keep pace with structural developments; and the need to manage uncertainty, as local governments face an increasingly competitive and rapidly changing environment. Empirical studies show that strategic management capabilities have not developed evenly across a broad international sample of reform cities. However, the successful program in Christchurch, New Zealand, offers suggestions for other cities.     

Participative Management and Job Satisfaction: Lessons for Management Leadership

Researchers and practitioners in both the public and private sectors agree that participative management improves employees' job satisfaction. Public agencies have also turned to strategic planning to enhance government performance and accountability. This study explores the relationship between participative management in the context of the strategic planning and job satisfaction in local government agencies. The results of multiple regression analysis show that managers' use of a participative management style and employees' perceptions of participative strategic planning processes are positively associated with high levels of job satisfaction. The study also finds that effective supervisory communications in the context of the strategic planning process are positively associated with high levels of job satisfaction. The study suggests that participative management that incorporates effective supervisory communications can enhance employees' job satisfaction. In this regard, organizational leaders in the public sector should emphasize changing organizational culture from the traditional pattern of hierarchical structure to participative management and empowerment.     

Using Local Government Corporate Plans in Victoria

The Victorian state government has required local governments to publish their corporate plans and this paper explores the information provided by their corporate plans. These plans demonstrate diversity in the form and content, but several themes emerge. First, despite the purpose of corporate plans being to demonstrate accountability to the local community, the lack of performance targets reduces the usefulness of these plans for accountability purposes. It also explores objectives which are of major importance to the sector, such as local economic development, which is an issue difficult to control in the local area, being largely determined by federal and state policy. Other important objectives include financial and asset management together with emphases on the local community and accountability, issues which were the drivers of the state government's reform agenda. This article assists those who want to enhance the practice of corporate (strategic) planning in local government.     

RESPONSES TO GROWTH IN THE SUN-BELT STATE: PLANNING AND COORDINATING POLICY INITIATIVES IN QUEENSLAND

Abstract: Queensland's population growth phenomenon has demanded responses from the state government for greater intervention in planning land use and resources utilisation. Planning, especially regional planning, represents an area of traditional policy neglect in Queensland, explained in part by the division of powers such that local authorities, rather than the state, have the major responsibility for land-use development and physical services. Local government jurisdiction in planning poses a challenge for the state government in how best to strategically manage regional growth, while at the same time respecting local authority autonomy in planning decision-making.
Over the last three years, the Goss government has undertaken both administrative reforms and a comprehensive and innovative planning exercise to shape urban development in south-east Queensland, the area of greatest population density and growth. In particular, it has adopted a model of corporate government as a framework for the planning process. The corporate model promotes a "whole of government" approach to strategic planning, emphasising efficient and effective outcomes for clients. The model's client orientation has elevated and formalised the role of community input in decision-making, and provided a process for negotiation between the players in planning policy development. In an intergovernmental environment, consultation with local authorities is important but the managerialist aspects of corporate government are likely to encourage central control of the planning policy agenda. Both are necessary for improved urban outcomes, yet it remains to be seen how these potentially conflicting processes can be reconciled in practice.     

Legislating deliberative engagement: Is local government in Victoria willing and able?

Growing dissatisfaction with representative democracy and concomitantly, the increasing expectation that citizens assert more influence over public policy have seen the emergence of more participatory and deliberative forms of governance in public management practice. This article explores the attempt of the state government of Victoria, Australia to legislate for mandatory deliberative engagement as part of its local government strategic planning instruments. The ambition of the reform was significant; however, it was almost unanimously rejected by the local government sector. Based on analysis of the key themes that emerged from the submissions made during the 3-year Victorian Local Government Act Review process, we explore the limitations and barriers to implementing deliberative engagement practice at a local government level. We demonstrate that whilst the promise of participatory democracy might have been compelling, in the case of Victoria there were a series of contextual and capacity considerations that needed to be taken into account before the implementation of such reforms were pursued.     

Management and change in northern Nigerian local government

This paper looks at some recent changes introduced by the Federal Government of Nigeria which seek a return to civilian rule in a stable polity. A first step in this policy has been completed with the election of chairmen and councillors at the local government level. The stated purpose of this initiative is to encourage ‘grass roots democracy’, which is expected to mobilize local action for urban and rural development. It is envisaged that local politicians and local administration will work together to this end. The paper concentrates on the consequences of the policy for the management of local government in Northern Nigeria, in which the predominant need is for rural development. The resource and management issues that arise for local government from the introduction of this polity are discussed under the following headings: finance, material resources, human resources and political relationships. The measures adopted appear radical, but have not led to a situation in which local government can easily predict what resources will be available to it. The question that is addressed is how, in an uncertain environment, local governments might use the powers and resources that are within their control to facilitate rural development in the Northern States. Suggestions are made as to what a management agenda should be and how this might be achieved through appropriate management systems and improved training.     

State and Territory Government Strategic Plans: Exercises in Managing,Monitoring and Marketing

All but three of the Australian States and Territories have whole‐of‐government, jurisdiction‐wide strategic plans in place and the three exceptions had previously established a state plan in the decade after the first such plans were introduced by Tasmania and Victoria in 2001. Scholarly attention to date has been directed towards discrete aspects of state plans, such as the extent to which they can be seen as exercises in participative democracy or sustainability, rather than with examining state plans for what they explicitly purport to be – strategic plans originating in the core executive of government. We propose that there are three key strategic orientations for Australian state plans: to holistically manage, monitor and market government administration. These orientations may be competing, complementary or overlapping, and can vary over time. The article also proposes that state plans are a significant development in public management and warrant further and more detailed examination.     

Quality of government and regional competition: A spatial analysis of subnational regions in the European Union

Building on previous work on competition networks and governmental performance among British local governments, this article investigates the diffusion of government quality across subnational regions of Europe through strategic interaction with neighbouring regions or competitor regions more generally. The article demonstrates the presence of spatial interdependence using standard spatial regression models and controlling for common explanations of quality of government. In particular for regions with high levels of autonomy from the national government, there is clear adjustment in government quality to be seen in response to disparities with competitor regions. The article further investigates the intensity of this geographical effect separately in the north and south of Europe in order to estimate the potential for virtuous or vicious cycles of good governance in the two regions, respectively. It is found that while regions in the north develop relatively independently of each other but respond to competitive pressure across Europe, in the south regions demonstrate a higher level of local interdependence, increasing the possibility of virtuous cycles – but also of vicious ones.     

Politics of E‐Government: E‐Government and the Political Control of Bureaucracy

This case study reports an innovative e‐government experiment by a local government in Seoul, South Korea—Gangnam‐gu. A new local political leadership in Gangnam made strategic use of e‐government applications to exert greater political control over the local civil service bureaucracy. The authors find that e‐government applications possess political properties that can be applied effectively by the political leadership as instruments to improve control over the government bureaucracy as well as to enhance essential government accountability and transparency. The political circumstances underlying e‐government development as well as its impact on local government are reported, along with key variables associated with this innovation and directions for future research.     

Computer-Based Performance Information for Executives in Local Government

Performance information is crucial to effective management. Computer-based information systems (CBIS) now play a significant role in the effective delivery of information to senior managers. Executive information systems (EIS) are emerging as popular tools to assist organisations in their strategic decision-making processes. This trend has spread from the private to the public sector, and is now evident in Australian government organizations
This article draws on the findings of a survey into the uses and benefits of CBIS and EIS, from a sample of Australian local government organisations. The study shows that lessons from the private sector are being heeded by system developers in public organisations, leading to successful EIS projects, or at least improved CBIS. The study indicates that EIS, which were originally developed for profit-oriented private companies, are now seen as appropriate for many public sector organisations, providing effective delivery of information to senior managers. Survey results indicate that improved information systems give executives a more accurate picture of their organisation's performance and so provide support for improved strategic decision-making. In addition, EIS are seen by respondents as offering significant benefits not only to managers but also to the rest of the organization.     

论政府机关人力资源管理的优化

政府机关人力资源管理在我国推行“人才强国”的战略中处于枢纽地位,它可以被看作一个主要由选人、育人、用人和留人四个环节进行循环运动以期达到整个人力资源管理动态平衡的生态环流系统。目前,由于四个环节在衔接上存在问题,导致政府机关人力资源管理系统的局部失衡,影响到整个系统的正常运行和政府效能的发挥。而要优化政府机关人力资源管理,最大限度地提高政府效能,就必须实现各环节的动态平衡和人力资源管理的优化。     

Comparative Analysis of Sweden’s Wind Energy Policy: The Evolution of “Coordinated” Networks

Abstract

In search of an appropriate institutional structure for successful environmental policy, many researchers focus on network governance. And while it provides the flexibility and adaptability needed for climate change initiatives, the paper argues that many networks collaborate too loosely to have the capacity to reach strategic goals or mobilize local players. There is often a disconnect between national policy goals and on-the-ground dynamics. Instead, government should adopt a network perspective which does not eliminate state action, but involves network management institutions at arm’s length of government. As an example for this mode of network governance, the research looks at the Swedish “National Network for Wind Power”, which was initiated by government and is now led by four wind coordinators managing the development of on- and off-shore wind electricity. The paper compares Swedish performance before and after the introduction of the wind network and shows how these government efforts have transformed Sweden from a weak performer to being a frontrunner in Europe.     

A Jurisdiction-Based Model of Intergovernmental Management in U.S. Cities

Variations in levels of intergovernmental activity are explainedin terms other than standard "top-down" or "bottom-up" federalmanagement perspectives. Data from 237 cities on intergovernmentalmanagement by local managers of economic development policyindicate that differences are determined by the degree to whichmanagers assume a more mutually interactive approach throughbargaining, strategic activity, local adjustment, and otherinternal actions. The jurisdiction-based model is consistentwith growing diversity in the federal system and with changingmodels of public management.     

Terrorist networks, support, and delegation

The paper presents a game-theoretic representation of a general terrorist organization (GTO) that delegates responsibility to local terrorist representatives in n countries. The GTO achieves a strategic advantage by deploying a more radical representative when the government is perceived to be weak and terrorist supporters are committed. When the government or terrorist supporters alter their posture, the GTO may regret its local representative. Outside assistance can change a besieged government’s posture, thereby removing the GTO’s delegation advantage. When both the GTO and the government delegate to surrogates, the delegators are worse off if the government appears to be weak.     

Local economic strategies as industrial policy: a critical review of British developments in the 1980s

The proliferation of interventionist local authority strategies for employment and economic development has been widespread in Britain since the early 1980s. But much of the radical promise of these strategies has been slow to materialise, due in part to the abolition of the metropolitan authorities and to the election of a third Thatcher government. Moreover new and traditional forms of policy production have co-existed in an uneasy relationship within local authorities, and this threatens the strategic capacity of intervention. It is argued that the regeneration of strategic perspectives should be a priority for local authorities; at the same time flexible specialisation in manufacturing offers new political and tactical opportunities for strategic intervention in pursuit of both regeneration and accountability in the economic sphere.     

MANAGING MUNICIPAL SERVICES IN AN ERA OF DECUNING FEDERAL ASSISTANCE

Federal aid to local governments was cutback throughout the Reagan administration. In dealing with these revenue cutbacks, ex-recipients have a variety of options, to find new sources of revenue or reduce expenditures. Based on the perspectives of local government budget officials and environmental data, this study attempts to determine which governments will be most successful in minimizing service cutbacks in this environment. Using a cross-sectional analysis and data concerning federal revenue sharing, we find both support and differences for many predictors found in previous case-studies of fiscal stress. The differences likely stem from the new cutback environment. This study illustrates that management strategies under fiscal decentralization are strategic and not haphazard.     

"New Managerialism" in Swedish Local Government

This article examines initiatives for organizational reform in Swedish local government. The analysis investigates these initiatives in the context of reform efforts found in many modern democracies, with particular reference to the development of "new managerialism". An empirical analysis of local government reform decisions is presented in order to determine the principal objectives and direction of reform initiatives. The analysis reveals that management objectives are emphasized most, followed by economic objectives and then public interest objectives. The implications of these findings for future developments in Swedish local government are discussed.     

Does Training Matter? Evidence from Performance Management Reforms

Training is much discussed but rarely studied in public management. Using multiple waves of survey data, the authors examine the effects of training on the implementation of performance management reforms in the U.S. federal government, asking whether those exposed to training are more likely to use performance data and strategic goals when making decisions. Training is positively associated with reform implementation, but there is little evidence that this association can be explained by the development of specific capacities to overcome performance management challenges. The findings offer two implications for the practice and study of training. The authors propose that training is likely to succeed if it is designed and funded to close specific capacity gaps needed for successful reform implementation. However, it is also necessary to better understand alternative causal mechanisms by which training facilitates reform implementation, such as explaining and justifying reforms.

Practitioner Points

• Training can facilitate the implementation of new policies by providing information about the policies, justifying why they are needed, and giving employees the capacity to put the new policies in place.
• Using training to build specific employee capacities is more complex, resource intensive, and rare than using training to provide information and justify reforms.
• Effective training in government requires not just more resources but also better understanding of the specific capacities needed and how to create them—research can help by identifying the most significant capacity gaps in policy implementation.