NEGOTIATING TECHNOLOGICAL CHANGE IN THE COMMONWEALTH BANKING CORPORATION

Abstract: In May and June 1981 Automatic Telling Machines (ATMs) were introduced into sixty-one branches of the Commonwealth Banking Corporation in New South Wales, Victoria and the ACT. In contrast to union bans which had been imposed on ATMs in the private banking sector, the Commonwealth Bank Officers' Association (CBOA) actively supported the use of this new technology. After outlining the industry industrial relations system this paper examines the three-way process of negotiations, involving the union, management and the federal government, which led to the introduction of ATMs. The terms of the agreement reached — a 19 day working month, early voluntary retirement after age 55 and a joint consultative committee on technological change in return for supports for ATMs — are analysed and the factors which contributed to the absence of industrial conflict during the negotiations are discussed.